Crew jobs in Spain

We have several E190 Captain and First Officer opportunities open at the moment.Our clients are offering competitive salaries from USD 9,500 to USD 10,500 net for Captains and various commuting rosters.With one application, you can apply for ALL four (E190) positions we have open.Not type-rated on t

We have several E190 Captain and First Officer opportunities open at the moment.Our clients are offering competitive salaries from USD 9,500 to USD 10,500 net for Captains and various commuting rosters.With one application, you can apply for ALL four (E190) positions we have open.Not type-rated on t

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a cruise line (shipboard), • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

The Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Junior Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services. Qualifications: • SHIPBOARD Employment type, • 1-2 yrs experience as Front Desk/Receptionist in a 4 or 5 * hotel., • Ability to speak English clearly, distinctly and cordially with guests., • Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German, • Guest Services shipboard experience is an advantage Essential duties and responsibilities: • Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Qualifications: • Minimum 3 yrs of experience as front of house managerial/operational experience in a 4 / 5 * luxury hotel, cruise line or hospitality industry related field preferred., • Ability to travel extensively throughout the fleet and to self-manage workload and productivity levels to ensure maximum output through remote supervision., • Ability to conduct training sessions at all levels including one on ones and large groups., • Excellent fluent English (verbal and written). This also includes giving and receiving instructions in verbal and written forms and effectively and efficiently engaging with guests and crew members. Duties and Responsibilities: • Elevates and advances Butler service standards fleet-wide., • Drives consistency in refined, intuitive, and highly personalized service delivery., • Strengthens the professional identity, confidence, and capability of Butler teams., • Ensure consistent delivery of highly personalized, anticipatory, and professional service., • Provide clear, constructive, and actionable feedback to individuals and teams., • Deliver workshops, onboarding support, masterclasses, and service refresh sessions.

Qualification: • Minimum of 3 years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service., • Proven ability to design, build and implement training programs that meet the specific needs of the shipboard operation., • Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques., • Expert in using Microsoft Office 365 suite, • Advanced knowledge of principles and techniques of coaching, mentoring, and performance consulting., • Knowledge of principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques., • Ability to use multiple communication and interaction methods to collaborate effectively to get results and develop customer champions, • Ability to speak English clearly, distinctly, and present professionally, • Exceptional skills in report writing and record keeping Duties/responsibilities: • Collaborates with L&D/HR partners to develop tailored training based on identified opportunities, • Responsible for influencing the scores of the Forbes Travel Guide ‘Quality Assessments’ and ‘Global Partner Ratings’ conducted fleet-wide., • Identify areas of opportunity based on observations, from previous Forbes Quality Assessment reports and internal evaluations to then provide targeted support to both individual owners and department leaders., • Submit post-visit elevation planning reports to Executive Committee and onboard owners., • Focused on ensuring consistent delivery of the Retreat Program service standards, set-ups, and SOPs to elevate the suite experience., • Consultative holistic approach to ensure cross departmental communication is open & strong, • Owner of the Self-Evaluation 5-star Performance Platform, ensuring that it is being used across the fleet consistently, partnering with leaders across the fleet to utilize the data from internal evaluations to identify areas of opportunity, • Performs other duties as required.

Position Summary: Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night. Essential Duties and Responsibilities: 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Night Housekeeping operation., 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected., 3. Ensures that all guest orders are handled quickly and knowledgeably., 4. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night., 5. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores., 6. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards and builds a report as a daily handover for the onboard management team with any night Suite Movements and occurrences., 7. To be fully knowledgeable of all in-suite services, amenities, functions and systems., 8. Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance., 9. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application., 10. Ensures confidentiality when handling sensitive information., 11. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, performance/conduct concern notices, working/resting hours)., 12. Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service. Ensures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner., 13. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log., 14. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training)., 15. Maintains a consistent and fair corrective action system., 16. Updates, files and maintains any USPH logs, and IPM logs and cockroach traps., 17. Ensures that the Silversea product and service standards and procedures are in place and maintained., 18. Carries out regular inspections on the condition of equipment, checking and updating the maintenance log on a regular basis, following up on items still pending until closed., 19. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Infection Control & Public Health standards, retaining training records as standard., 20. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities., 21. Ensures that all pantries and lockers are in compliance with Public Health standards at all times. 22. Demonstrates a high and consistent level of organization and management., 22. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and setup of trays for a smooth breakfast service., 23. Strictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions., 24. Communicates standards of performance to employees and trains employees effectively on them., 25. Complies fully with the Company procedures for talent management including the policies for cross training, promotion and transfer., 26. Strives to create and maintain a positive work environment., 27. Keeps self and team members aware of costs, budgets and monitoring procedures., 28. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation., 29. Supervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department., 30. Controls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control., 31. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew., 32. Controls and approves the night team overtime and working hours., 33. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required., 34. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs., 35. Observes and enforces uniform and grooming standards according to Company policies., 36. All other duties as assigned. Safety Duties: 1. Participates in crew and passenger safety drills according to instructions., 2. Always complies with the Company’s safety and pollution prevention regulations and operating procedures., 3. Participates in all mandatory training., 4. Leads by example by taking care of Health and Safety of self and others., 5. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them. Qualifications: 1. Valid STCW95 certification., 2. Previous management/supervisory experience in a Housekeeping in a 5-star establishment, hotel or cruise ship for minimum of 2 years., 3. or equivalent experience in a 5-star establishment., 4. Excellent knowledge of cleaning standards, dispense, use and understand safe applications of cleaning chemicals., 5. Knowledge and experience of Public Health policies and procedures.

Qualifications: • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services. Qualifications: • SHIPBOARD Employment type., • Ability to speak English clearly, distinctly and cordially with guests., • Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency)., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner Qualifications: • SHIPBOARD Employment type, • Ability to speak English clearly, distinctly and cordially with guests., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Experience in handling different types of events with 80+ guests., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate., • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment, • Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences, • Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc., • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

POSITION SUMMARY The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house., 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards., 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently., 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning., 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division., 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis., 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.)., 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews., 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information., 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use., 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team., 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes., 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document., 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers., 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director., 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards., 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm., 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution., 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety., 21. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met., 22. Performs related duties as required. HIRING QUALIFICATIONS · Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees and managing budgets in excess of $1M annually. · Demonstrates strong results oriented management style with proven successes · Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy · Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges · Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment · Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible · Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation · Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment · Completion of high school or equivalent required; bachelors’ degree preferred Language Requirements: Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.

Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area. This position provides direct support to the Assistant Housekeeping Manager and Housekeeping Manager in ensuring the division’s objectives are met and the day-to-day operations in Accommodation, Pool, Public/ Crew areas are maintained to standard. Housekeeping Supervisor possess a keen understanding of the importance of exceptional service to ensure complete guest and team satisfaction while providing strong leadership to all team members. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Hiring Requirements: Minimum one year Housekeeping Supervisory experience a large 4- or 5-star hotel (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.) Language Requirements Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

Qualifications: Minimum 3 yrs of experience as front of house managerial/operational experience in a 4 / 5 * luxury hotel, cruise line or hospitality industry related field preferred. Ability to travel extensively throughout the fleet and to self-manage workload and productivity levels to ensure maximum output through remote supervision. Ability to conduct training sessions at all levels including one on ones and large groups. Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse housekeeping operation by navigating through a changing work environment. Excellent fluent English (verbal and written). This also includes giving and receiving instructions in verbal and written forms and effectively and efficiently engaging with guests and crew members. Duties and Responsibilities: Elevates and advances Butler service standards fleet-wide. Drives consistency in refined, intuitive, and highly personalized service delivery. Strengthens the professional identity, confidence, and capability of Butler teams. Ensure consistent delivery of highly personalized, anticipatory, and professional service. Provide clear, constructive, and actionable feedback to individuals and teams. Deliver workshops, onboarding support, masterclasses, and service refresh sessions.

POSITION SUMMARY: 1. As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. 2. Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. 3. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas. 4. This individual will take full ownership and accountability for the maintenance as well as the look and feel of his/her assigned area, that being assigned Stateroom or public spaces and will also ensure the flawless service in all Guest Areas. 5. Furthermore, Assistant Housekeeping Manager is responsible for the operational management of all Housekeeping functions for top suites/lofts, assigned decks and daily operational aspects and the cleaning activities of public/crew areas including the pool deck. 6. This position provides direct support to the Housekeeping Manager in ensuring the division’s objectives are met and the day-to-day operations in both Housekeeping and Laundry are maintained to standard. 7. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities. 8. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. 9. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines. 10. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Qualifications: External Candidate 1. Minimum one-year Housekeeping Managerial experience in a large 4- or 5-star hotel (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees. 2. Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities. 3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal. 4. Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact, and diplomacy. 5. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping Supervisor team by navigating through a changing work environment. 6. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. 7. Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation. 8. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.) 9. Completion of high school or equivalent required. 10. Demonstrates strong results oriented management style with proven successes. 11. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount. 12. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards. 13. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. 14. Ability to communicate diplomatically with managers, shipboard employees to resolve problems and negotiate amicable resolution to challenges. 15. Pass Omnia assessments, both Cognitive and Behavior

Position Summary: Supervise daily operation of the laundry. ESSENTIAL DUTIES AND RESPONSIBILITIES: Laundry Managers are a vital part of the management of any facility. He/She must possess some degree of technical proficiency; the ability to assess methods and procedures, knowledge of equipment and supplies, exercise good judgment on any corrective program and enough skill to determine the essentials and importance of complete divisional programs. The Laundry Master is accountable to the Executive Housekeeper for the day-to-day efficient operation of the laundry facility Ability to apply common sense and carry out detailed written or oral instructions. Ability to deal with problems involving guests and their requirements. Washing, ironing, dry cleaning and storing of all laundry products. Ensures that all equipment is fully operational at all times and Liaise with Executive Housekeeper to repair equipment in a timely manner. Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color. Check finished product at the end of each cycle to ensure that the desired result is achieved. Enforce proper quality controls at each stage. Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range. Coordinates daily inspection to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature. Submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer. Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember (there will be no charge if the item to be cleaned is verified by the Laundry Manager as a bone fide uniform item). All problem resolutions in the laundry must be directed to the Executive Housekeeper. Oversees sorting and washing procedures. Oversees timely distribution of all linen/laundered items for Front and Back of House areas this includes but is not limited too staterooms, crew cabins, Food & Beverage areas, Spa, Pool, Cruise Division etc. Co-ordinates washing schedules with the Cruise Division to ensure all costumes, etc required for theater/characters are laundered on time and to the required specifications. Oversees the setting of formulas and cycles for types of linen and types of soil and partners with Ecolab representative to ensure machines are regularly calibrated and service appropriately. Make sure all workers keep areas and equipment clean, sanitized and organized. Coordinate all maintenance and repairs of machinery. Advises the Executive Housekeeper immediately of any malfunctions and/or laundry concerns. Completes Crunchtime requisitions for all chemical supplies and understands the financial budget and work within these guidelines. Advises the Assistant Executive Housekeeper for any non chemical supplies required for the laundry. Liases with the Senior Deck Supervisor to ensure all Top Suite items are returned to guests on time and with the utmost quality. Completes quality control checks of Top Suite bed linens, towels and robes and liases with the Linen keeper and Senior Deck Supervisor to ensure the best quality items are available. Reviews weekly with the Executive Housekeeper the sales and revenue generated in the laundry through guest and crew laundry,monitors and looks for opportunities to meet/exceed targets. Reviews regularly with the Executive Housekeeper the financial budget to ensure the operation remains on plan for the month/year to meet targets. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction. Other duties may be assigned. Understand and can apply in work practices environmental policies and procedures concerning such functions as collection, sorting and disposal of solid wastes and use of chemicals associated with cleaning, dry cleaning and laundry operations. Know and follow all SQM policies. All shipboard employees must by physically able to participate in emergency life saving procedures and drills. Full use/range of motion of arm and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency requiring the lowering of a life boat. Hiring Qualifications: Minimum hiring, language and physical requirements to perform the job. Hiring Requirements: High school or equivalent. A minimum of three years of related experience and/or training in the laundry field; or equivalent combination of education and experience. Language Requirements: Ability to read and interpret English language documents such as safety rules, operating and maintenance instructions, and procedure manuals. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. In the event of an emergency the employee may be required to sit, stoop, kneel or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

POSITION SUMMARY: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. 3. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation. 4. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication. 5. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities. 6. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job related duties assigned by their supervisor or management. 7. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines. 8. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Qualifications: 1. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred). 2. Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent. 3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal. 4. Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues. 5. Knowledge of policies and practices involved in the human resources function. 6. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.) 7. Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R. 8. Demonstrates strong results oriented management style with proven successes. 9. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount. 10. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards. 11. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. 12. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges. 13. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment. 14. Pass Omnia Assessment for Behavior and Cognitive Language Requirements Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

Position Summary: Supervise daily operation of the laundry. Essential Duties and Responsibilities Assistant Laundry Masters are a vital part of the management of the shipboard laundry facilities. He/she must possess an adequate degree of technical proficiency; the ability to lead, manage and direct the crew members working in the laundry, assess methods and procedures, knowledge of equipment and supplies, and exercise good judgment on any corrective program. The Assistant Laundry Master is accountable to the Laundry Master and ultimately the Executive Housekeeper for the day-to-day supervision of the shipboard laundry facility The Assistant Laundry Master must have the ability to problem solve any operational issues or guest related situations. He/she must ensure the needs of the operation are met from a laundry perspective, including but not limited to bed linens ad towels for housekeeping, tablecloths and napkins for Food & Beverage and uniform washing, ironing, and dry cleaning for all crew, staff and officers. Liaise with Laundry Master, Executive Housekeeper and Facilities Manager to proactively maintain equipment as part of a preventative maintenance program, while ensuring any necessary repairs are completed in a timely manner. Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color. Assist Laundry Master in checking finished product at the end of each cycle to ensure that the desired result is achieved. Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range. Coordinates with the Laundry Master to ensure daily inspections take place to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature. When assigned by the Laundry Master, submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer. Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember (there will be no charge if the item to be cleaned is verified by the Laundry Manager as a bone fide uniform item). All problem resolutions in the laundry must be directed to the Laundry Master and then escalated to the Executive Housekeeper as needed.Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction. Oversees the setting of formulas and cycles for types of linen and types of soil. Make sure all workers keep areas and equipment clean, sanitized and organized. Hiring Requirements: A minimum of two years of as Assistant Laundry Master on a 4 or 5-star hotel, cruise, or upscale industry.

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience. Experience in handling and supervising 30+ Team Members in Guest Services Department. All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required. Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience. Experience in handling and supervising 30+ Team Members in Guest Services Department. All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required. Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations

Qualifications: Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment. Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin). Good working knowledge of Microsoft applications, Fidelio and hotel operating systems. Proactive approach to problem solving. Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts. Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services. Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship. Coordinates, organizes and supervises the front office operation. Displays a full and comprehensive knowledge of the ships facilities, ports of call and services. Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

Key Responsibilities: 1 Culinary Training & Development: ◦ Develop and execute the ship’s overall Culinary Training & Development strategy for all Culinary crew members with 2 or fewer stripes. ◦ Ensure understanding and delivery of the company’s service standards, training materials, operational practices, and rating systems for the Culinary Department. ◦ Conduct relevant training and follow-up audits to ensure these standards are being met consistently. 2 Collaboration with Senior Culinary Leadership: ◦ Assist the Executive Chef and Executive Sous Chef in identifying crew members with the potential for career advancement. ◦ Collaborate with leadership to evaluate crew members who may not meet the required skill set or attitude and determine their future role within the team. 3 Coaching & Staff Development: ◦ Provide ongoing training on company standards and best practices to all culinary employees. ◦ Conduct role-play sessions and hands-on training for crew members at their respective workstations. ◦ Offer constructive feedback during coaching sessions and performance audits. 4 Training Scheduling & Reporting: ◦ Create daily training schedules and feedback reports, presenting them to the Executive Chef. ◦ Organize and execute daily daytime training sessions (45 minutes per group) for crew members on port days, ensuring relevant performance, revenue, and ratings data inform participant selection. ◦ Conduct nightly follow-up performance audits and provide feedback to the crew members and the Executive Chef. 5 Performance Audits & One-on-One Coaching: ◦ Conduct performance audits and coaching sessions during sea days, providing feedback to both crew members and management. ◦ Identify low performers and work with the Executive Chef to create improvement plans for those who may require additional training or support. 6 Mentorship for Senior Staff: ◦ Coach and mentor Chef de Cuisine, Sous Chefs, and Chef de Partie on effectively conducting training sessions, including facility setup, session flow, feedback delivery, and session evaluation. Qualifications: Candidate should work as a culinary teacher or instructor in a culinary academy or institute. Strong background in training and development, teaching, and communications. Possesses culinary expertise, formal education, and practical experience in the culinary field. Having culinary training and certificates is a plus.

Project description We are building an end-to-end client lifecycle management solution, where technology drives procedural automation and standardization. Our solution includes industry-leading modules and tools widely adopted by financial institutions. This strategic initiative spans the entire client lifecycle from onboarding to maintenance and offboarding while providing seamless integration with various in-house products such as Counterparty Manager, ISDA Amend, Outreach360, Request for Amendment, KYC, and Tax Utility. We leverage a mature Java/Spring Boot-based tech stack, supported by AWS infrastructure, along with the latest advancements in the industry to deliver this solution over a multi-year span. Responsibilities Working across backend, front-end, data, and AI functions, with a focus on modern architectures, AI-driven automation, and cross-jurisdictional data compliance. Design and architect solutions for complex business challenges in the client lifecycle management space, utilizing your extensive experience with the Java/Spring Boot/Angular/PostgreSQL tech stack and AWS infrastructure. Provide guidance and technical leadership to development teams on best practices, coding standards, and software design principles, ensuring high-quality outcomes. Demonstrate a deep understanding of existing system architecture (spanning multiple systems) and creatively envision optimal implementations to meet diverse client requirements. Play a key role in the development team to create high-quality, high-performance, and scalable code. Troubleshoot and resolve complex software issues and defects within the Java/Angular/PostgreSQL tech stack and AWS-based infrastructure. Build systems for KYC, AML, FATCA/CRS, LEI, and other regulatory checkpoints. Implement automation across entity matching, data validation, and workflow orchestration using AI/ML. Implement agentic AI and LLM-based services to streamline onboarding, document processing, and exception handling. Ensure compliance with data privacy, data sovereignty, and regulatory architecture patterns (e.g., regional sharding, zero-data copy patterns). Bring in proven experience working with or on Client Lifecycle Management and/or KYC workflow solutions, demonstrating a strong grasp of the subject matter. Skills Must have Strong Core Java 8+/Java EE design skills, including design patterns. Significant experience in designing and executing microservices using Spring Boot and other Spring components (JDBC, Batch, Security, Spring Data, etc.). Proficient in messaging tools such as Active MQ, SQS, SNS, and Kafka. Expertise in optimizing SQL queries on PostgreSQL databases. Strong experience with multithreading, data structures, and concurrency scenarios. Proficient in using REST APIs, XML, JAXB, and JSON in creating layered systems. Experience with AWS Services (AWS Lambda, AWS CloudWatch, API Gateway, ECS, ECR, SQS, SNS). Familiarity with Open AI APIs, Agentic AI – Crew / LangChain / RAG / AutoGen / NLP / Java / Python / REST / Telemetry / Security / Auditability. Domain knowledge in client onboarding, KYC, and regulatory workflows, with a deep understanding of the client onboarding lifecycle: initiation, due diligence, approvals, legal entity structuring, and regulatory documentation. Hands-on experience with entity resolution and matching (graph-based ID resolution, fuzzy match frameworks). Proven experience leading a development team on client lifecycle management products. Familiarity with BPMN tools (e.g., Camunda, Airflow, Drools) related to customization of modeler and engine. Nice to have Experience with enterprise architecture frameworks (TOGAF, Zachman) and threat modeling (STRIDE). Knowledge of data partitioning, GDPR, and the latest UI trends, such as Micro Frontend Architecture, is desirable. Experience with Pega / Appian is a plus. Languages English: B2-C1

Hey! ⚓ Get ready to set sails and navigate the rindus wave ⛵️ We're rindus, a People company. We love IT professionals and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow. Because growth is in our mindset, we're doing it since 2017, closely with our German Partners, helping them shape their software development teams. So far, we have 160+ crew members of 14 different nationalities sailing with us in the open seas. We ‘re expanding our team and looking for a new rinder to get on board. Are you the next to be reeled in ? ⛴ About our partner On behalf of our partner C&A , we are looking for the best talent to join rindus. C&A is a multinational retail clothing brand, with stores in all Europe. We are currently collaborating with their e-commerce division, with the headquarters in Düsseldorf (Germany) , you will work in a distributed team from our office in Málaga (Spain ) or from home. What you'll be doing Implement and configure SAP SuccessFactors solutions with a focus on 1–2 core modules (e.g. Employee Central, Recruiting, Performance & Goals, Learning, or Compensation). Translate business requirements into system configuration and ensure solutions meet operational needs. Work closely with HR and IT teams to support day-to-day system usage and continuous improvements. Execute assigned topics independently and take ownership of smaller initiatives or work packages. Support testing, deployments, and system enhancements across the supported SuccessFactors modules. Provide functional support and troubleshooting for SuccessFactors-related topics. Participate in workshops, training sessions, and knowledge-sharing activities with key stakeholders. Support other HRIS-related initiatives when needed (e.g. Workforce Management). What you'll bring 3–4 years of hands-on experience in the implementation and/or operation of SAP SuccessFactors. Solid functional expertise in SuccessFactors modules. Good understanding of HR processes and best practices. Experience with configuration and customization within SAP SuccessFactors. Basic understanding of integrations and data flows is a plus. Familiarity with Integration Center and SF APIs (OData, Compound Employee) is an advantage. SAP HCM (PA, OM, PT) knowledge is a plus. Strong analytical and problem-solving skills. Ability to work autonomously in an execution-focused role. Good communication and collaboration skills in a cross-functional environment. Basic project coordination skills and ability to manage multiple tasks in a dynamic setup. Fluent English. What we offer ⛴ Being part of dynamic and highly motivated international multicultural team of skilled professionals. ⚖️ Flexible working model: You can choose the work model that fits your lifestyle (At office, hybrid or full remote) ⛱ 23 holiday days. ✔️ Private health insurance from day 1. ⛹ Gym Sponsorship. ✏️ English and German language classes. ✊ A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Padel Tournaments, etc).

Project description We are building an end-to-end client lifecycle management solution, where technology drives procedural automation and standardization. Our solution includes industry-leading modules and tools widely adopted by financial institutions. This strategic initiative spans the entire client lifecycle—from onboarding to maintenance and offboarding—while providing seamless integration with various in-house products such as Counterparty Manager, ISDA Amend, Outreach360, Request for Amendment, KYC, and Tax Utility. We leverage a mature Java/Spring Boot-based tech stack, supported by AWS infrastructure, along with the latest advancements in the industry to deliver this solution over a multi-year span. Responsibilities -Working across backend, front-end, data, and AI functions, with a focus on modern architectures, AI-driven automation, and cross-jurisdictional data compliance. -Design and architect solutions for complex business challenges in the client lifecycle management space, utilizing your extensive experience with the Java/Spring Boot/Angular/PostgreSQL tech stack and AWS infrastructure. -Provide guidance and technical leadership to development teams on best practices, coding standards, and software design principles, ensuring high-quality outcomes. -Demonstrate a deep understanding of existing system architecture (spanning multiple systems) and creatively envision optimal implementations to meet diverse client requirements. -Play a key role in the development team to create high-quality, high-performance, and scalable code. -Troubleshoot and resolve complex software issues and defects within the Java/Angular/PostgreSQL tech stack and AWS-based infrastructure. -Build systems for KYC, AML, FATCA/CRS, LEI, and other regulatory checkpoints. Implement automation across entity matching, data validation, and workflow orchestration using AI/ML. -Implement agentic AI and LLM-based services to streamline onboarding, document processing, and exception handling. -Ensure compliance with data privacy, data sovereignty, and regulatory architecture patterns (e.g., regional sharding, zero-data copy patterns). -Bring in proven experience working with or on Client Lifecycle Management and/or KYC workflow solutions, demonstrating a strong grasp of the subject matter. Skills -Strong Core Java 8+/Java EE design skills, including design patterns. -Significant experience in designing and executing microservices using Spring Boot and other Spring components (JDBC, Batch, Security, Spring Data, etc.). -Proficient in messaging tools such as Active MQ, SQS, SNS, and Kafka. -Expertise in optimizing SQL queries on PostgreSQL databases. -Strong experience with multithreading, data structures, and concurrency scenarios. -Proficient in using REST APIs, XML, JAXB, and JSON in creating layered systems. -Experience with AWS Services (AWS Lambda, AWS CloudWatch, API Gateway, ECS, ECR, SQS, SNS). -Familiarity with Open AI APIs, Agentic AI – Crew / LangChain / RAG / AutoGen / NLP / Java / Python / REST / Telemetry / Security / Auditability. -Domain knowledge in client onboarding, KYC, and regulatory workflows, with a deep understanding of the client onboarding lifecycle: initiation, due diligence, approvals, legal entity structuring, and regulatory documentation. -Hands-on experience with entity resolution and matching (graph-based ID resolution, fuzzy match frameworks). -Proven experience leading a development team on client lifecycle management products. -Familiarity with BPMN tools (e.g., Camunda, Airflow, Drools) related to customization of modeler and engine. Nice to have Experience with enterprise architecture frameworks (TOGAF, Zachman) and threat modeling (STRIDE). Knowledge of data partitioning, GDPR, and the latest UI trends, such as Micro Frontend Architecture, is desirable. Experience with Pega / Appian is a plus Languages English: C1 Advanced

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience. Experience in handling and supervising 30+ Team Members in Guest Services Department. Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required. Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience. Experience in handling and supervising 30+ Team Members in Guest Services Department. Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required. Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience. Experience in handling and supervising 30+ Team Members in Guest Services Department. Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required. Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations

Key Responsibilities : 1 Culinary Training & Development : ◦ Develop and execute the ship’s overall Culinary Training & Development strategy for all Culinary crew members with 2 or fewer stripes. ◦ Ensure understanding and delivery of the company’s service standards, training materials, operational practices, and rating systems for the Culinary Department. ◦ Conduct relevant training and follow-up audits to ensure these standards are being met consistently. 2 Collaboration with Senior Culinary Leadership : ◦ Assist the Executive Chef and Executive Sous Chef in identifying crew members with the potential for career advancement. ◦ Collaborate with leadership to evaluate crew members who may not meet the required skill set or attitude and determine their future role within the team. 3 Coaching & Staff Development : ◦ Provide ongoing training on company standards and best practices to all culinary employees. ◦ Conduct role-play sessions and hands-on training for crew members at their respective workstations. ◦ Offer constructive feedback during coaching sessions and performance audits. 4 Training Scheduling & Reporting : ◦ Create daily training schedules and feedback reports, presenting them to the Executive Chef. ◦ Organize and execute daily daytime training sessions (45 minutes per group) for crew members on port days, ensuring relevant performance, revenue, and ratings data inform participant selection. ◦ Conduct nightly follow-up performance audits and provide feedback to the crew members and the Executive Chef. 5 Performance Audits & One-on-One Coaching : ◦ Conduct performance audits and coaching sessions during sea days, providing feedback to both crew members and management. ◦ Identify low performers and work with the Executive Chef to create improvement plans for those who may require additional training or support. 6 Mentorship for Senior Staff : ◦ Coach and mentor Chef de Cuisine, Sous Chefs, and Chef de Partie on effectively conducting training sessions, including facility setup, session flow, feedback delivery, and session evaluation. Qualifications: Candidate should work as a culinary teacher or instructor in a culinary academy or institute. Strong background in training and development, teaching, and communications. Possesses culinary expertise, formal education, and practical experience in the culinary field. Having culinary training and certificates is a plus.

Key Responsibilities : 1 Culinary Training & Development : ◦ Develop and execute the ship’s overall Culinary Training & Development strategy for all Culinary crew members with 2 or fewer stripes. ◦ Ensure understanding and delivery of the company’s service standards, training materials, operational practices, and rating systems for the Culinary Department. ◦ Conduct relevant training and follow-up audits to ensure these standards are being met consistently. 2 Collaboration with Senior Culinary Leadership : ◦ Assist the Executive Chef and Executive Sous Chef in identifying crew members with the potential for career advancement. ◦ Collaborate with leadership to evaluate crew members who may not meet the required skill set or attitude and determine their future role within the team. 3 Coaching & Staff Development : ◦ Provide ongoing training on company standards and best practices to all culinary employees. ◦ Conduct role-play sessions and hands-on training for crew members at their respective workstations. ◦ Offer constructive feedback during coaching sessions and performance audits. 4 Training Scheduling & Reporting : ◦ Create daily training schedules and feedback reports, presenting them to the Executive Chef. ◦ Organize and execute daily daytime training sessions (45 minutes per group) for crew members on port days, ensuring relevant performance, revenue, and ratings data inform participant selection. ◦ Conduct nightly follow-up performance audits and provide feedback to the crew members and the Executive Chef. 5 Performance Audits & One-on-One Coaching : ◦ Conduct performance audits and coaching sessions during sea days, providing feedback to both crew members and management. ◦ Identify low performers and work with the Executive Chef to create improvement plans for those who may require additional training or support. 6 Mentorship for Senior Staff : ◦ Coach and mentor Chef de Cuisine, Sous Chefs, and Chef de Partie on effectively conducting training sessions, including facility setup, session flow, feedback delivery, and session evaluation. Qualifications: Candidate should work as a culinary teacher or instructor in a culinary academy or institute. Strong background in training and development, teaching, and communications. Possesses culinary expertise, formal education, and practical experience in the culinary field. Having culinary training and certificates is a plus.

Key Responsibilities : 1 Culinary Training & Development : ◦ Develop and execute the ship’s overall Culinary Training & Development strategy for all Culinary crew members with 2 or fewer stripes. ◦ Ensure understanding and delivery of the company’s service standards, training materials, operational practices, and rating systems for the Culinary Department. ◦ Conduct relevant training and follow-up audits to ensure these standards are being met consistently. 2 Collaboration with Senior Culinary Leadership : ◦ Assist the Executive Chef and Executive Sous Chef in identifying crew members with the potential for career advancement. ◦ Collaborate with leadership to evaluate crew members who may not meet the required skill set or attitude and determine their future role within the team. 3 Coaching & Staff Development : ◦ Provide ongoing training on company standards and best practices to all culinary employees. ◦ Conduct role-play sessions and hands-on training for crew members at their respective workstations. ◦ Offer constructive feedback during coaching sessions and performance audits. 4 Training Scheduling & Reporting : ◦ Create daily training schedules and feedback reports, presenting them to the Executive Chef. ◦ Organize and execute daily daytime training sessions (45 minutes per group) for crew members on port days, ensuring relevant performance, revenue, and ratings data inform participant selection. ◦ Conduct nightly follow-up performance audits and provide feedback to the crew members and the Executive Chef. 5 Performance Audits & One-on-One Coaching : ◦ Conduct performance audits and coaching sessions during sea days, providing feedback to both crew members and management. ◦ Identify low performers and work with the Executive Chef to create improvement plans for those who may require additional training or support. 6 Mentorship for Senior Staff : ◦ Coach and mentor Chef de Cuisine, Sous Chefs, and Chef de Partie on effectively conducting training sessions, including facility setup, session flow, feedback delivery, and session evaluation. Qualifications: Candidate should work as a culinary teacher or instructor in a culinary academy or institute. Strong background in training and development, teaching, and communications. Possesses culinary expertise, formal education, and practical experience in the culinary field. Having culinary training and certificates is a plus.

Key Responsibilities : 1 Culinary Training & Development : ◦ Develop and execute the ship’s overall Culinary Training & Development strategy for all Culinary crew members with 2 or fewer stripes. ◦ Ensure understanding and delivery of the company’s service standards, training materials, operational practices, and rating systems for the Culinary Department. ◦ Conduct relevant training and follow-up audits to ensure these standards are being met consistently. 2 Collaboration with Senior Culinary Leadership : ◦ Assist the Executive Chef and Executive Sous Chef in identifying crew members with the potential for career advancement. ◦ Collaborate with leadership to evaluate crew members who may not meet the required skill set or attitude and determine their future role within the team. 3 Coaching & Staff Development : ◦ Provide ongoing training on company standards and best practices to all culinary employees. ◦ Conduct role-play sessions and hands-on training for crew members at their respective workstations. ◦ Offer constructive feedback during coaching sessions and performance audits. 4 Training Scheduling & Reporting : ◦ Create daily training schedules and feedback reports, presenting them to the Executive Chef. ◦ Organize and execute daily daytime training sessions (45 minutes per group) for crew members on port days, ensuring relevant performance, revenue, and ratings data inform participant selection. ◦ Conduct nightly follow-up performance audits and provide feedback to the crew members and the Executive Chef. 5 Performance Audits & One-on-One Coaching : ◦ Conduct performance audits and coaching sessions during sea days, providing feedback to both crew members and management. ◦ Identify low performers and work with the Executive Chef to create improvement plans for those who may require additional training or support. 6 Mentorship for Senior Staff : ◦ Coach and mentor Chef de Cuisine, Sous Chefs, and Chef de Partie on effectively conducting training sessions, including facility setup, session flow, feedback delivery, and session evaluation. Qualifications: Candidate should work as a culinary teacher or instructor in a culinary academy or institute. Strong background in training and development, teaching, and communications. Possesses culinary expertise, formal education, and practical experience in the culinary field. Having culinary training and certificates is a plus.

Qualification: • Minimum of 3 years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service., • Proven ability to design, build and implement training programs that meet the specific needs of the shipboard operation., • Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques., • Expert in using Microsoft Office 365 suite, • Advanced knowledge of principles and techniques of coaching, mentoring, and performance consulting., • Knowledge of principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques., • Ability to use multiple communication and interaction methods to collaborate effectively to get results and develop customer champions, • Ability to speak English clearly, distinctly, and present professionally, • Exceptional skills in report writing and record keeping Duties/responsibilities: • Collaborates with L&D/HR partners to develop tailored training based on identified opportunities, • Responsible for influencing the scores of the Forbes Travel Guide ‘Quality Assessments’ and ‘Global Partner Ratings’ conducted fleet-wide., • Identify areas of opportunity based on observations, from previous Forbes Quality Assessment reports and internal evaluations to then provide targeted support to both individual owners and department leaders., • Submit post-visit elevation planning reports to Executive Committee and onboard owners., • Focused on ensuring consistent delivery of the Retreat Program service standards, set-ups, and SOPs to elevate the suite experience., • Consultative holistic approach to ensure cross departmental communication is open & strong, • Owner of the Self-Evaluation 5-star Performance Platform, ensuring that it is being used across the fleet consistently, partnering with leaders across the fleet to utilize the data from internal evaluations to identify areas of opportunity, • Performs other duties as required.

The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services. Qualifications: • SHIPBOARD Employment type., • Ability to speak English clearly, distinctly and cordially with guests., • Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency)., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services. Qualifications: • SHIPBOARD Employment type., • Ability to speak English clearly, distinctly and cordially with guests., • Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency)., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal. Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.) Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment. Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

Position Summary: Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night. Essential Duties and Responsibilities: 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Night Housekeeping operation., 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected., 3. Ensures that all guest orders are handled quickly and knowledgeably., 4. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night., 5. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores., 6. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards and builds a report as a daily handover for the onboard management team with any night Suite Movements and occurrences., 7. To be fully knowledgeable of all in-suite services, amenities, functions and systems., 8. Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance., 9. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application., 10. Ensures confidentiality when handling sensitive information., 11. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, performance/conduct concern notices, working/resting hours)., 12. Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service. Ensures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner., 13. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log., 14. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training)., 15. Maintains a consistent and fair corrective action system., 16. Updates, files and maintains any USPH logs, and IPM logs and cockroach traps., 17. Ensures that the Silversea product and service standards and procedures are in place and maintained., 18. Carries out regular inspections on the condition of equipment, checking and updating the maintenance log on a regular basis, following up on items still pending until closed., 19. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Infection Control & Public Health standards, retaining training records as standard., 20. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities., 21. Ensures that all pantries and lockers are in compliance with Public Health standards at all times. 22. Demonstrates a high and consistent level of organization and management., 22. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and setup of trays for a smooth breakfast service., 23. Strictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions., 24. Communicates standards of performance to employees and trains employees effectively on them., 25. Complies fully with the Company procedures for talent management including the policies for cross training, promotion and transfer., 26. Strives to create and maintain a positive work environment., 27. Keeps self and team members aware of costs, budgets and monitoring procedures., 28. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation., 29. Supervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department., 30. Controls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control., 31. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew., 32. Controls and approves the night team overtime and working hours., 33. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required., 34. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs., 35. Observes and enforces uniform and grooming standards according to Company policies., 36. All other duties as assigned. Safety Duties: 1. Participates in crew and passenger safety drills according to instructions., 2. Always complies with the Company’s safety and pollution prevention regulations and operating procedures., 3. Participates in all mandatory training., 4. Leads by example by taking care of Health and Safety of self and others., 5. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them. Qualifications: 1. Valid STCW95 certification., 2. Previous management/supervisory experience in a Housekeeping in a 5-star establishment, hotel or cruise ship for minimum of 2 years., 3. or equivalent experience in a 5-star establishment., 4. Excellent knowledge of cleaning standards, dispense, use and understand safe applications of cleaning chemicals., 5. Knowledge and experience of Public Health policies and procedures.

POSITION SUMMARY The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times., 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house., 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards., 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently., 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning., 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division., 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis., 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.)., 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews., 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information., 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use., 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team., 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes., 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document., 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers., 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director., 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards., 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm., 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution., 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety., 21. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met., 22. Performs related duties as required. HIRING QUALIFICATIONS · Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees and managing budgets in excess of $1M annually. · Demonstrates strong results oriented management style with proven successes · Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy · Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges · Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment · Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible · Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation · Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment · Completion of high school or equivalent required; bachelors’ degree preferred Language Requirements: Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a cruise line (shipboard), • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a cruise line (shipboard), • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Position Summary: Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night. Essential Duties and Responsibilities: 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Night Housekeeping operation., 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected., 3. Ensures that all guest orders are handled quickly and knowledgeably., 4. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night., 5. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores., 6. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards and builds a report as a daily handover for the onboard management team with any night Suite Movements and occurrences., 7. To be fully knowledgeable of all in-suite services, amenities, functions and systems., 8. Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance., 9. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application., 10. Ensures confidentiality when handling sensitive information., 11. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, performance/conduct concern notices, working/resting hours)., 12. Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service. Ensures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner., 13. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log., 14. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training)., 15. Maintains a consistent and fair corrective action system., 16. Updates, files and maintains any USPH logs, and IPM logs and cockroach traps., 17. Ensures that the Silversea product and service standards and procedures are in place and maintained., 18. Carries out regular inspections on the condition of equipment, checking and updating the maintenance log on a regular basis, following up on items still pending until closed., 19. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Infection Control & Public Health standards, retaining training records as standard., 20. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities., 21. Ensures that all pantries and lockers are in compliance with Public Health standards at all times. 22. Demonstrates a high and consistent level of organization and management., 22. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and setup of trays for a smooth breakfast service., 23. Strictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions., 24. Communicates standards of performance to employees and trains employees effectively on them., 25. Complies fully with the Company procedures for talent management including the policies for cross training, promotion and transfer., 26. Strives to create and maintain a positive work environment., 27. Keeps self and team members aware of costs, budgets and monitoring procedures., 28. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation., 29. Supervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department., 30. Controls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control., 31. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew., 32. Controls and approves the night team overtime and working hours., 33. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required., 34. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs., 35. Observes and enforces uniform and grooming standards according to Company policies., 36. All other duties as assigned. Safety Duties: 1. Participates in crew and passenger safety drills according to instructions., 2. Always complies with the Company’s safety and pollution prevention regulations and operating procedures., 3. Participates in all mandatory training., 4. Leads by example by taking care of Health and Safety of self and others., 5. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them. Qualifications: 1. Valid STCW95 certification., 2. Previous management/supervisory experience in a Housekeeping in a 5-star establishment, hotel or cruise ship for minimum of 2 years., 3. or equivalent experience in a 5-star establishment., 4. Excellent knowledge of cleaning standards, dispense, use and understand safe applications of cleaning chemicals., 5. Knowledge and experience of Public Health policies and procedures.

Qualification: • Minimum of 3 years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service., • Proven ability to design, build and implement training programs that meet the specific needs of the shipboard operation., • Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques., • Expert in using Microsoft Office 365 suite, • Advanced knowledge of principles and techniques of coaching, mentoring, and performance consulting., • Knowledge of principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques., • Ability to use multiple communication and interaction methods to collaborate effectively to get results and develop customer champions, • Ability to speak English clearly, distinctly, and present professionally, • Exceptional skills in report writing and record keeping Duties/responsibilities: • Collaborates with L&D/HR partners to develop tailored training based on identified opportunities, • Responsible for influencing the scores of the Forbes Travel Guide ‘Quality Assessments’ and ‘Global Partner Ratings’ conducted fleet-wide., • Identify areas of opportunity based on observations, from previous Forbes Quality Assessment reports and internal evaluations to then provide targeted support to both individual owners and department leaders., • Submit post-visit elevation planning reports to Executive Committee and onboard owners., • Focused on ensuring consistent delivery of the Retreat Program service standards, set-ups, and SOPs to elevate the suite experience., • Consultative holistic approach to ensure cross departmental communication is open & strong, • Owner of the Self-Evaluation 5-star Performance Platform, ensuring that it is being used across the fleet consistently, partnering with leaders across the fleet to utilize the data from internal evaluations to identify areas of opportunity, • Performs other duties as required.

POSITION SUMMARY: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable., 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities., 3. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation., 4. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication., 5. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities., 6. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job related duties assigned by their supervisor or management., 7. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines., 8. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Qualifications: 1. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred)., 2. Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent., 3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal., 4. Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues., 5. Knowledge of policies and practices involved in the human resources function., 6. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.), 7. Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R., 8. Demonstrates strong results oriented management style with proven successes., 9. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount., 10. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards., 11. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible., 12. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges., 13. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment., 14. Pass Omnia Assessment for Behavior and Cognitive Language Requirements • Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

The Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Junior Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services. Qualifications: • SHIPBOARD Employment type, • 1-2 yrs experience as Front Desk/Receptionist in a 4 or 5 * hotel., • Ability to speak English clearly, distinctly and cordially with guests., • Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German, • Guest Services shipboard experience is an advantage Essential duties and responsibilities: • Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

POSITION SUMMARY The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times., 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house., 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards., 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently., 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning., 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division., 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis., 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.)., 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews., 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information., 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use., 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team., 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes., 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document., 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers., 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director., 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards., 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm., 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution., 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety., 21. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met., 22. Performs related duties as required. HIRING QUALIFICATIONS · Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees and managing budgets in excess of $1M annually. · Demonstrates strong results oriented management style with proven successes · Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy · Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges · Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment · Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible · Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation · Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment · Completion of high school or equivalent required; bachelors’ degree preferred Language Requirements: Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.

Position Summary: Supervise daily operation of the laundry. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Laundry Managers are a vital part of the management of any facility. He/She must possess some degree of technical proficiency; the ability to assess methods and procedures, knowledge of equipment and supplies, exercise good judgment on any corrective program and enough skill to determine the essentials and importance of complete divisional programs., • The Laundry Master is accountable to the Executive Housekeeper for the day-to-day efficient operation of the laundry facility, • Ability to apply common sense and carry out detailed written or oral instructions. Ability to deal with problems involving guests and their requirements., • Washing, ironing, dry cleaning and storing of all laundry products., • Ensures that all equipment is fully operational at all times and Liaise with Executive Housekeeper to repair equipment in a timely manner., • Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color., • Check finished product at the end of each cycle to ensure that the desired result is achieved. Enforce proper quality controls at each stage., • Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range., • Coordinates daily inspection to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature., • Submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer., • Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember (there will be no charge if the item to be cleaned is verified by the Laundry Manager as a bone fide uniform item)., • All problem resolutions in the laundry must be directed to the Executive Housekeeper., • Oversees sorting and washing procedures., • Oversees timely distribution of all linen/laundered items for Front and Back of House areas this includes but is not limited too staterooms, crew cabins, Food & Beverage areas, Spa, Pool, Cruise Division etc., • Co-ordinates washing schedules with the Cruise Division to ensure all costumes, etc required for theater/characters are laundered on time and to the required specifications., • Oversees the setting of formulas and cycles for types of linen and types of soil and partners with Ecolab representative to ensure machines are regularly calibrated and service appropriately., • Make sure all workers keep areas and equipment clean, sanitized and organized., • Coordinate all maintenance and repairs of machinery. Advises the Executive Housekeeper immediately of any malfunctions and/or laundry concerns., • Completes Crunchtime requisitions for all chemical supplies and understands the financial budget and work within these guidelines. Advises the Assistant Executive Housekeeper for any non chemical supplies required for the laundry., • Liases with the Senior Deck Supervisor to ensure all Top Suite items are returned to guests on time and with the utmost quality., • Completes quality control checks of Top Suite bed linens, towels and robes and liases with the Linen keeper and Senior Deck Supervisor to ensure the best quality items are available., • Reviews weekly with the Executive Housekeeper the sales and revenue generated in the laundry through guest and crew laundry,monitors and looks for opportunities to meet/exceed targets., • Reviews regularly with the Executive Housekeeper the financial budget to ensure the operation remains on plan for the month/year to meet targets., • Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction., • Other duties may be assigned., • Understand and can apply in work practices environmental policies and procedures concerning such functions as collection, sorting and disposal of solid wastes and use of chemicals associated with cleaning, dry cleaning and laundry operations., • Know and follow all SQM policies., • All shipboard employees must by physically able to participate in emergency life saving procedures and drills. Full use/range of motion of arm and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency requiring the lowering of a life boat. Hiring Qualifications: Minimum hiring, language and physical requirements to perform the job. Hiring Requirements:High school or equivalent. A minimum of three years of related experience and/or training in the laundry field; or equivalent combination of education and experience. Language Requirements:Ability to read and interpret English language documents such as safety rules, operating and maintenance instructions, and procedure manuals. Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. In the event of an emergency the employee may be required to sit, stoop, kneel or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.