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  • Customer Support Agent (Basque)
    Customer Support Agent (Basque)
    hace 11 días
    £19500–£20500 anual
    Jornada completa
    Sant Martí, Barcelona

    David Kennedy Recruitment is working with a leading airline that is seeking to onboard Basque-speaking Customer Support Advisors to assist passengers across its regional markets in Spain. In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The ideal candidates have strong communication skills, a customer-focused mindset and the ability to remain calm and professional when assisting passengers with challenging situations Position: Customer Service Advisor Location: Barcelona, Spain Model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: • Assist passengers with flight reservations, booking amendments and cancellations, • Provide information about baggage allowances, delayed luggage and missing baggage, • Support customers with online check-in, boarding enquiries and travel documentation, • Assist passengers affected by flight disruptions and respond to refund requests, • Handle customer complaints and resolve travel-related issues in a professional manner, • Explain airline policies, procedures and available options clearly, • Deliver a positive customer experience through effective communication and problem-solving REQUIREMENTS: • Fluency in Basque + English B2, • Strong communication and customer-service skills, • Ability to understand customer concerns and provide clear, helpful solutions, • Calm and professional approach when dealing with stressed or dissatisfied passengers, • Strong problem-solving skills and attention to detail, • Customer-oriented mindset and ability to work in a fast-paced environment

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