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POSITION SUMMARY Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Clean and maintain recreational equipment and supplies. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: CPR Certification First Aid Certification Recreation Equipment Any certification or training required by local and state agencies. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Citadines Islington Square London is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. Please note this is a part time position, 16 hours a week. You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel. A Receptionist will be responsible for: Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Taking initiative in accommodating the customers’ needs in a resourceful manner Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Receptionist , we require: Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Receptionist . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott , Citadines , lyf , Oakwood , Somerset , The Crest Collection , The Unlimited Collection , Fox , Harris , POP! , Preference , Quest , Vertu and Yello . Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving

Citadines South Kensington is seeking an experienced and confident Residence Manager to become part of our Team. You will report to the Operations Manager, leading the management team with the smooth running of the day to day operations. As Residence Manager , you will be responsible for: Leading the overall day-to-day operation of the residence, ensuring high standards of guest service, operational performance and compliance with company and brand standards. Managing and developing the property team, creating an engaged, productive and positive working environment while supporting performance, development and career growth. Taking ownership of the property’s financial performance, including budgeting, forecasting, payroll and achieving or exceeding agreed financial targets. Driving guest satisfaction by analysing feedback, managing complaints effectively and implementing actions to continuously improve the guest experience. Working closely with Sales, Revenue, Finance, HR and other support functions to deliver the property’s business plan and maximise commercial performance. Ensuring compliance with health & safety, operational, maintenance and company policies and procedures, including effective crisis and emergency management. Supporting the long-term development of the property, including sustainability initiatives, commercial relationships, maintenance of the product and identifying opportunities for continuous improvement. To be successful in the role of Residence Manager , we require: At least 5 years’ management experience, ideally within the hospitality or serviced-apartment sector, including experience at Assistant Residence Manager or equivalent level. Previous Front Office experience, with a good understanding of Revenue Management, budgeting, forecasting, basic accounting and P&L analysis. Strong leadership and people-management skills, with the ability to motivate, develop and engage a diverse team. Excellent communication and interpersonal skills, with the ability to build effective relationships with colleagues, senior stakeholders, clients and guests. Highly organised, proactive and commercially minded, with strong attention to detail and the ability to prioritise and make decisions under pressure. A solutions-focused approach, with the confidence and initiative to identify opportunities, resolve challenges and continuously improve the operation. Strong commitment to delivering an exceptional guest experience, alongside a good understanding of workplace health & safety and operational compliance. This is your opportunity to be part of our team as a Residence Manager . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Team Development, Team Management, Hospitality, Problem Solving

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of relax where the sea, land, and subtropical vegetation blend seamlessly with iconic Moorish-inspired architecture. The resort's 462 guest rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens. An award-winning culinary destination in its own right, this 5-star resort in Tenerife features world-class restaurants ranging from light, casual dining to Michelin-starred fine dining experiences. Offering a haven of escape, this timeless resort boasts multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids program in Europe. JOIN OUR TEAM!... as a Spa Supervisor Who are we looking for? Are you passionate about wellness, luxury service, and team leadership? As a Spa Supervisor, you will play a key role in the daily operation of our Spa facilities, ensuring exceptional guest experiences while maintaining the highest standards of quality and service that define The Ritz-Carlton. If you are an organized, dynamic, and guest-focused professional with experience in wellness, spa, or hospitality environments, this is an excellent opportunity to further your career at one of Europe's most prestigious resorts. Your responsibilities will include... • Inform employees of general hotel information, internal policies, operational procedures, and any relevant department communications. • Respond to guest inquiries regarding Spa services, treatments, facilities, and retail products. • Verify guest information and confirm scheduled treatments prior to service delivery. • Oversee the daily appointment schedule, ensuring the efficient management of bookings, resources, and guest flow. • Coordinate last-minute schedule changes, resolve booking issues, and ensure a seamless guest experience. • Actively promote Spa services, treatments, and retail products to support revenue and departmental objectives. • Manage inventory requests and monitor stock levels of Spa products, supplies, and equipment. • Inspect work areas, tools, and equipment to ensure compliance with company cleanliness, safety, and quality standards. • Coordinate with the Engineering department regarding preventive and corrective maintenance needs within the Spa. • Support management with recruitment, onboarding, training, scheduling, coaching, and employee development activities. • Lead by example and foster a culture of excellence, professionalism, and outstanding guest service. • Ensure compliance with operational procedures, company policies, and brand standards. • Report and document accidents, injuries, incidents, and unsafe working conditions in accordance with company guidelines. • Deliver exceptional guest experiences by anticipating guest needs and providing personalized solutions. • Build and maintain positive working relationships with team members and collaborate effectively with other resort departments. • Ensure adherence to quality standards and implement corrective action plans when necessary to improve performance and guest satisfaction. • Protect the confidentiality of guest and company information at all times. • Perform other reasonable job duties as requested by supervisors or management. What we're looking for in you... • High School Diploma, Secondary Education Certificate, or equivalent qualification. • Minimum of 2 years of relevant experience in a Spa, wellness center, luxury hotel, or similar hospitality environment. • Knowledge of Spa operations, treatment scheduling, guest service, and wellness industry standards. • Ability to lead, motivate, coach, and develop team members. • Strong organizational, problem-solving, and decision-making skills. • Guest-focused mindset with a passion for delivering exceptional service. • Sales and upselling skills related to Spa treatments and retail products. • Ability to work collaboratively across multiple departments. • Excellent communication and interpersonal skills. • Proactive, professional, and results-oriented approach. • Proficiency in Microsoft Office and Spa reservation management systems. • Fluency in Spanish and English; additional languages are considered an asset. • Valid authorization to work in Spain. Preferred Qualifications • Additional education or certification in Wellness, Spa Management, Hospitality, or related fields. • Previous supervisory experience within a luxury Spa or hotel environment. • Knowledge of Forbes, Marriott, Ritz-Carlton, or other luxury hospitality service standards. How we inspire you... Become part of our team and contribute to the success of one of Europe's most prestigious resorts. Your professionalism and commitment to excellence will help create exceptional experiences for our guests and corporate clients at The Ritz-Carlton Tenerife, Abama. • Attractive salary package aligned with your experience and responsibilities within a leading luxury hospitality company. • Travel around the world across our more than 9,500 hotels with exclusive employee rates through our "Explore Rate" program. These benefits also extend to your family, partner, and parents. • Enjoy a 20% discount on Food & Beverage offerings at our more than 9,500 hotels worldwide. • Enjoy a 50% discount on our own culinary offerings. • Did you know that residents of Tenerife may receive up to 75% discounts on flights? • Extensive corporate benefits with numerous discounts for leisure activities and travel. • Special birthday surprise on your special day. • Enjoy a unique resort stay experience after one year of service with us. • We provide 13th and 14th month salary payments. • Innovative training concepts supporting your professional growth, including access to our own learning university. • Career development opportunities and advancement prospects within an international company. • Complimentary meals provided in our employee dining facility. • No need to worry about uniforms (where applicable). We provide and clean your professional attire. • We love celebrating our employees through team outings, employee appreciation events, Employee Week celebrations, anniversaries, and much more. • We actively support our community through various social responsibility initiatives and encourage you to participate. • Your health is one of our top priorities, which is why we offer comprehensive occupational healthcare services. (All benefit and incentive programs are subject to individual company regulations. Tax and social security laws apply, and any applicable deductions will be processed through payroll. Participation in these programs does not constitute a legal entitlement, and the employer reserves the right to amend benefits at any time.) Have we sparked your interest? Then apply now through Marriott Careers and submit your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest's stay, the memory remains with them. By attracting the world's finest hospitality professionals who create lifelong memories, we believe everyone succeeds when empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and exceptional luxury service worldwide, and we take pride in delivering excellence in the care and comfort of our guests. Your role will be to ensure that The Ritz-Carlton Gold Standards are upheld with care and dedication. The Gold Standards are the foundation of The Ritz-Carlton and guide us every day to be better than the day before. It is this foundation and our belief that culture drives success that have earned The Ritz-Carlton its reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify our Gold Standards, including our Employee Promise, Credo, and Service Values. In return, we promise to provide you with the opportunity to take pride in your work and the people you work alongside. By joining The Ritz-Carlton, you become part of the Marriott International portfolio of brands. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.