Servicio al Cliente jobs in AlcúdiaCreate job alerts

OFFER THE GREATEST SERVICE TO GUESTS • Carry out in a qualified manner, with initiative and responsibility, the welcoming of guests and all related tasks. • Execute customer service tasks at the reception. • Carry out the procedures related to the occupation and sale of the rooms (Reservations, Check In and Check Out). • Perform tasks related to billing and collection, as well as foreign currency exchange. • Receive and process customer complaints using the SEDAS approach (internal training approach)

Receptionist Join the welcoming team at Hotel California and be the first impression that sets the tone for an exceptional guest experience. As a Receptionist at Hotel California, you will be the cornerstone of our front-line operations, welcoming guests with genuine warmth and effortless professionalism. This is an exciting opportunity to work at one of London's most distinguished luxury hospitality destinations, where every interaction creates a lasting memory. About the Role You will serve as the primary point of contact for all our guests, embodying the relaxed sophistication and West Coast hospitality that defines Hotel California. Your role goes far beyond check-ins and check-outs—you will be a brand ambassador, anticipating guest needs and delivering personalized service that reflects our heritage of five decades of excellence. Key Responsibilities Welcome guests with warmth and professionalism, setting the tone for their stay Manage check-ins and check-outs with efficiency and attention to detail Respond to guest inquiries with knowledge and enthusiasm, providing information about our amenities, restaurants and curated experiences Process reservations, payments and administrative tasks accurately and promptly Anticipate guest needs and proactively offer solutions and recommendations Coordinate with concierge, valet and other departments to ensure seamless guest experiences Handle special requests with care, from custom excursions to personalized dining arrangements Maintain composure and deliver exceptional service, even during peak periods Contribute to a clean, welcoming and organized reception environment What We're Looking For Genuine passion for hospitality and a natural ability to make guests feel valued Excellent communication skills and fluency in English; additional languages are a plus Strong organizational capabilities and attention to detail Proficiency with hotel management systems and MS Office Ability to remain calm, professional and solution-focused under pressure A commitment to going above and beyond for guest satisfaction Reliability and a positive, team-oriented attitude Previous reception or hospitality experience preferred Why Hotel California? Hotel California offers more than just a job—it is an opportunity to be part of a historic institution known for delivering personalized and effortless service. You will work in a culture that values genuine warmth, sustainability and the creation of memorable moments. Our team thrives in an environment where excellence is standard, relaxed sophistication is celebrated, and every staff member contributes to preserving our free California heritage while embracing contemporary luxury. If you're ready to welcome guests at an iconic destination and help create unforgettable experiences, we'd love to hear from you.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of relax where the sea, land, and subtropical vegetation blend seamlessly with iconic Moorish-inspired architecture. The resort's 462 guest rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens. An award-winning culinary destination in its own right, this 5-star resort in Tenerife features world-class restaurants ranging from light, casual dining to Michelin-starred fine dining experiences. Offering a haven of escape, this timeless resort boasts multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids program in Europe. JOIN OUR TEAM! ... as a Spa Receptionist at The Ritz-Carlton Tenerife, Abama . Who are we looking for? Are you passionate about creating exceptional wellness experiences and making every guest feel special from the very first moment? As a Spa Receptionist, you will be the first point of contact for our exclusive wellness facility, playing a key role in creating a relaxing, personalized, and memorable experience for our guests. If you enjoy delivering impeccable service, have excellent communication skills, and are motivated to work in a luxury environment focused on wellness and hospitality, we would love to meet you! Your responsibilities include... • Welcoming guests in a warm, professional, and personalized manner, ensuring an exceptional experience from the moment they arrive at the Spa. • Managing reservations, modifications, and cancellations for treatments, services, and activities while ensuring the proper organization of schedules. • Providing detailed information about treatments, facilities, products, and promotions, tailoring recommendations to each guest’s needs. • Performing Spa check-in and check-out procedures in accordance with The Ritz-Carlton standards. • Responding efficiently and professionally to guest inquiries, requests, and feedback with a solution-oriented approach. • Processing payments and handling transactions related to Spa services in accordance with established procedures. • Coordinating communication between guests and Spa professionals to ensure a seamless and personalized experience. • Maintaining accurate and up-to-date information within reservation and management systems. • Ensuring the cleanliness, organization, and presentation of the Spa reception and welcome areas. • Working closely with therapists, fitness professionals, beauty specialists, and other hotel departments to deliver a comprehensive wellness experience. • Reporting any operational, maintenance, or guest experience issues to the appropriate leaders. • Ensuring compliance with Marriott International and The Ritz-Carlton policies, procedures, and standards. What we would like from you... • You have completed secondary education or hold an equivalent qualification. • Previous experience in reception, customer service, wellness centers, hotels, resorts, or luxury hospitality environments is highly valued. • You enjoy interacting directly with guests and delivering exceptional service. • You possess excellent communication, organizational, and attention-to-detail skills. • You are able to manage multiple tasks simultaneously in a dynamic environment. • You are proactive, resourceful, and committed to guest satisfaction. • You have basic computer skills; experience with reservation systems or hotel management software is considered an advantage. • You are fluent in Spanish; English is essential , and additional languages will be highly valued. • You are available to work flexible schedules, including weekends and public holidays. • You already hold a valid work permit for Spain. • You identify with the values of excellence, service, and genuine care that define The Ritz-Carlton experience. How we inspire you... Become part of our team and contribute to the success of one of Europe's most prestigious resorts. Your professionalism and commitment to excellence will help create exceptional experiences for our guests and corporate clients at The Ritz-Carlton Tenerife, Abama. • Attractive salary package aligned with your experience and responsibilities within a leading luxury hospitality company. • Travel around the world across our more than 9,500 hotels with exclusive employee rates through our "Explore Rate" program. These benefits also extend to your family, partner, and parents. • Enjoy a 20% discount on Food & Beverage offerings at our more than 9,500 hotels worldwide. • Enjoy a 50% discount on our own culinary offerings. • Did you know that residents of Tenerife may receive up to 75% discounts on flights? • Extensive corporate benefits with numerous discounts for leisure activities and travel. • Special birthday surprise on your special day. • Enjoy a unique resort stay experience after one year of service with us. • We provide 13th and 14th month salary payments. • Innovative training concepts supporting your professional growth, including access to our own learning university. • Career development opportunities and advancement prospects within an international company. • Complimentary meals provided in our employee dining facility. • No need to worry about uniforms (where applicable). We provide and clean your professional attire. • We love celebrating our employees through team outings, employee appreciation events, Employee Week celebrations, anniversaries, and much more. • We actively support our community through various social responsibility initiatives and encourage you to participate. • Your health is one of our top priorities, which is why we offer comprehensive occupational healthcare services. (All benefit and incentive programs are subject to individual company regulations. Tax and social security laws apply, and any applicable deductions will be processed through payroll. Participation in these programs does not constitute a legal entitlement, and the employer reserves the right to amend benefits at any time.) Have we sparked your interest? Then apply now through Marriott Careers and submit your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest's stay, the memory remains with them. By attracting the world's finest hospitality professionals who create lifelong memories, we believe everyone succeeds when empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and exceptional luxury service worldwide, and we take pride in delivering excellence in the care and comfort of our guests. Your role will be to ensure that The Ritz-Carlton Gold Standards are upheld with care and dedication. The Gold Standards are the foundation of The Ritz-Carlton and guide us every day to be better than the day before. It is this foundation and our belief that culture drives success that have earned The Ritz-Carlton its reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify our Gold Standards, including our Employee Promise, Credo, and Service Values. In return, we promise to provide you with the opportunity to take pride in your work and the people you work alongside. By joining The Ritz-Carlton, you become part of the Marriott International portfolio of brands. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

En Grand Hotel Central estamos seleccionando a un/a Recepcionista responsable de garantizar una experiencia excelente de los huéspedes en el hotel desde el momento de su llegada. Este puesto es un papel clave en la recepción, ya que es el primer punto de contacto con los huéspedes del hotel. El/la Recepcionista debe ser un miembro de equipo orientado al servicio al cliente, proporcionando un servicio amable y profesional a los huéspedes en todo momento. Sus principales responsabilidades serán las siguientes: • Proporcionar un servicio amable y profesional a los huéspedes en todo momento. • Realizar el check-in y check-out de los huéspedes y garantizar que toda la documentación se complete correctamente. • Proporcionar información a los huéspedes sobre el hotel, sus instalaciones y servicios, y también sobre la ciudad de Barcelona y sus atracciones turísticas. • Manejar reservas de habitaciones y procesar pagos. • Gestionar y resolver quejas o problemas de los huéspedes, y asegurarse de que cualquier problema sea resuelto de manera oportuna. • Realizar tareas administrativas, como contestar el teléfono, manejar correos electrónicos y realizar otras tareas de oficina según sea necesario.

¡Bienvenido a la Industria de la Felicidad! Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels y Tandem Suites. Actualmente, nuestro portolio cuenta con más 300 hoteles con presencia en 24 paises de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado de la experiencia del huésped. Estamos convencidos de que el éxito de una empresa reside en el desarrollo del talento y la ilusión del equipo humano que lo forma. Por ello, buscamos personas que sientan pasión por su trabajo y que quieran crecer con nosotros. ¿Quieres unirte a la Industria de la Felicidad? Buscamos a un/a Recepcionista para nuestro Hotel 3* Exe Mitre ubicado en Barcelona. ¿De qué serás responsable? Atender al cliente durante los procesos de check-in y check-out, garantizando una experiencia satisfactoria. Registrar, modificar y cancelar reservas en el sistema de gestión, asegurando la actualización correcta de la información. Emitir facturas y gestionar la documentacion asociada a la estancia del cliente. Gestionar y coordinar los servicios solicitados por el huésped, dando respuesta a sus necesidades e incidencias dureante la estancia. Auditoría nocturna. ¿Qué buscamos? Estudios de Turismo o similar. Nivel alto de Inglés. Experiencia previa como recepcionista de hotel. Valorables conocimientos de SAP. ¿Qué ofrecemos? En Eurostars Hotel Company podrás formar parte de una empresa líder en el sector travel, en continuo crecimiento y expansión globa, que apuesta por el constante desarrollo de su equipo. Además, al formar parte de Eurostars Hotel Company podrás disfrutar de los siguientes beneficios: 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4/5* alrededor del mundo y hasta un 20% para tus familiares. Formación 'The Power Business School': Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, Digital Marketing, Ofimática, Skills) de la mano de nuestro partner 'The Power Business School', la escuela de negocios online nº1 del mercado e impartida por los mejores profesionales en activo del sector. Acceso a nuestro 'Club del Empleado' donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo, como ocio, tecnología, deporte, moda, etc. Disfrutar de noches de hotel gratis: Con el Programa de Referenciados de Eurostars Hotel Company, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Clases de idiomas: desarrollarás tu carrera en un entorno global y tendrás acceso a clases para mejorar en más de 50 idiomas, con horarios flexibles, clases grupales en directo y contenidos adaptados a tu nivel para progresar a tu ritmo.

Front of House Assistant (Maternity Cover) - Locke London Tower Bridge As a Front of House Assistant, you'll be one of the first faces our guests see, creating a warm welcome and delivering great service throughout their stay. From check-in to check-out, you'll help ensure every guest enjoys a seamless experience while supporting the wider hotel operation. If you're passionate about hospitality, enjoy working with people and thrive in a fast-paced, team-focused environment, then this is the place for you. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part. THE WORK IN YOUR HANDS Welcome every guest with genuine warmth, personality and professionalism. Deliver seamless check-ins, check-outs, reservations and guest support. Share local knowledge and personalised recommendations to enhance every stay. Host our vibrant public spaces, creating a welcoming atmosphere and resolving guest queries with confidence. Provide outstanding food and beverage service across our restaurant, bar, breakfast and grab-and-go outlets. Keep our hotel looking its best, maintaining high standards of presentation, cleanliness and safety. Support events, hotel activations and work flexibly across departments to meet the needs of the business. Be a collaborative team player who brings energy, positivity and a passion for creating unforgettable guest experiences. Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY Passion for hospitality and delivering memorable guest experiences Positive, energetic, and adaptable personality Strong communication skills and confidence in guest interaction Ability to multi-task and remain calm under pressure Willingness to learn across multiple operational areas YOUR PROVEN TRACK Previous hotel reception experience Experience in food and beverage services is desirable Experience using PMS and POS systems WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: a tranquil oasis where the sea, the land, and subtropical vegetation blend effortlessly with iconic Moorish-inspired architecture. The resort's 462 guest rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens. An award-winning culinary destination in its own right, this 5-star Tenerife resort features world-class restaurants ranging from simple, light cuisine to Michelin-starred fine dining. Offering a true escape, this timeless resort boasts multiple swimming pools, a 2,500 sqm Spa & Fitness Center, and the largest Ritz Kids in Europe. JOIN OUR TEAM! ...as a Front Desk Agent at The Ritz-Carlton Tenerife, Abama. Who are we looking for? Are you passionate about creating memorable experiences from the very first moment? As a Front Desk Agent, you will be the first impression of our resort and play a key role in delivering a warm and personalized welcome to our guests. If you enjoy providing exceptional service, love interacting with people from different cultures, and thrive in a dynamic luxury environment, we would love to meet you! Your responsibilities include... Welcoming guests in a warm, professional manner in alignment with The Ritz-Carlton standards. Efficiently managing check-in and check-out procedures, ensuring a seamless and personalized guest experience. Providing accurate information about the resort's facilities, services, experiences, and activities. Responding proactively and efficiently to guest inquiries, requests, and special requirements. Managing reservations, modifications, and guest information updates within hotel systems. Performing administrative and billing tasks in accordance with company procedures. Handling guest concerns, complaints, and requests with empathy, professionalism, and a strong focus on guest satisfaction. Coordinating closely with departments such as Housekeeping, Concierge, Guest Relations, Reservations, and Food & Beverage to ensure an exceptional guest experience. Promoting hotel services and facilities by identifying opportunities for upselling and enhancing the guest experience. Maintaining the front desk area in a clean, organized, and professional manner in line with luxury brand standards. Ensuring the confidentiality and security of guest information at all times. Complying with Marriott International and The Ritz-Carlton policies, procedures, and service, quality, and safety standards. What we would like from you... You have a naturally guest-oriented attitude and enjoy creating exceptional guest experiences. Ideally, you have previous experience in Front Office, customer service, or similar roles within the hospitality or service industry. You possess excellent communication skills and enjoy interacting with international guests. You are well-organized, able to manage multiple tasks simultaneously, and remain calm during busy periods. You are solution-oriented, detail-focused, and capable of anticipating guests' needs. You enjoy working as part of a team and collaborating with different departments. You are fluent in Spanish and English ; additional languages will be highly valued. You have basic computer skills and, preferably, experience working with hotel management systems. You already hold a valid work permit for Spain. How we inspire you... Become part of our team and contribute your ideas and creativity to the daily experiences of our guests. Do you know what makes working here special? It means being part of moments that guests will remember long after they have left. An attractive salary above market standards for your flexible assignment at our hotel. Travel worldwide across our more than 9,500 hotels with excellent employee rates ("Explore Rate") and enjoy exclusive benefits. By the way, these benefits also apply to your family, partner, and parents. Enjoy food & beverage offerings in our more than 9,500 hotels with a 20% discount. Benefit from a 50% discount on our resort's culinary offerings. Did you know that you can receive up to a 75% discount on flights if you are a resident of Tenerife? Comprehensive corporate benefits with numerous discounts on leisure activities and travel. A special birthday surprise to celebrate your special day. Enjoy our resort as a guest after one year of service with us, a once-in-a-lifetime experience. 13th and 14th salary payments. Innovative learning concepts to support your professional journey. We even have our own training university! Career development opportunities and prospects within an international company. Complimentary meals provided in our employee dining room. No need to worry about your uniform (where applicable according to department); we provide it and take care of the laundering of your professional attire. We love celebrating, especially with you! Team outings, employee celebrations, Employee Appreciation Week, anniversaries, and many more occasions to recognize and celebrate you and your colleagues. We care about our community in many ways. Join our social responsibility initiatives and give back to society. Your health is one of our priorities, which is why we offer comprehensive occupational healthcare. (All benefit and bonus programs are subject to individual company regulations. Applicable tax and social security laws apply, and any deductions will be administered through payroll adjustments. There is no legal entitlement to these programs, and the employer reserves the right to modify the offering at any time.) Have we sparked your interest? Then apply now through Marriott Careers and submit your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law. Across more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that they stay with our guests long after their visit has ended. By attracting the best hospitality professionals who create memories for a lifetime, we believe everyone succeeds when empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and exceptional luxury service around the world and take pride in delivering excellence in the care and comfort of our guests. Your role will be to ensure that The Ritz-Carlton's Gold Standards are delivered with care and attention. The Gold Standards are the foundation of The Ritz-Carlton and guide us every day in our pursuit of excellence. It is this foundation, and our belief that culture drives success, that has earned The Ritz-Carlton its reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify our Gold Standards, including our Employee Promise, Credo, and Service Values. In return, we promise to provide you with the opportunity to take pride in your work and in the people you work alongside. By joining The Ritz-Carlton, you become part of Marriott International's portfolio of exceptional brands. Here, you can do your best work, pursue your purpose, belong to an amazing global team, and become the very best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Desde Catalonia Hotels & Resorts estamos en búsqueda de un/a BOTONES para incorporarse en nuestro hotel ubicado en SABADELL. FUNCIONES: • Acompañar al cliente a la habitación, llevándole el equipaje. • Custodia de las maletas. • Montaje de salas. • Solicitud de taxis para los clientes. • Reposición del botiquín. • Montar camas adicionales (plegatines). • Hacer los recados. REQUISITOS: • Experiencia en posición similar. • Inglés alto + Otros idiomas valorables. • Clara vocación hacia el cliente. CONDICIONES: • Jornada de 40h semanales en turnos rotativos • Crecimiento profesional. • Formar parte de una compañía en plena expansión

Desde CATALONIA HOTELS & RESORTS precisamos incorporar RECEPCIONISTAS para trabajar en nuestros hoteles ubicados en el centro de Palma de Mallorca. Las principales tareas a desarrollar son las siguientes: Check-in/Check-out. Control y lectura de las llaves de las habitaciones. Alquiler de cajas de seguridad. Cuadre de caja y traspaso al compañero del siguiente turno. Responsable de todo lo generado en su horario de trabajo. • Gestión de incidencias, pero no resolución. Gestión de equipajes. Cambios de habitaciones. Gestión del correo. Ventas de habitaciones. Gestión de llamadas a centralita. Gestión del personal de botones a su cargo. REQUISITOS Experiencia en posición similar. Estudios en turismo. Inglés alto + Otros idiomas valorables. Orientación al cliente . Se valorará muy positivamente aportar conocimientos SAP. SE OFRECE Contrato de 40h semanales. Turnos rotativos. Posición totalmente estable con posibilidades reales de crecimiento. Salario competitivo.

JOB SUMMARY Responsible for the operation of the club lounge, ensuring that the highest levels of hospitality and service are provided. Areas of responsibility include guest and employee engagement, and human resources. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Maintains condition of the club lounge and orders supplies and equipment. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Operations and Management of the Club Lounge • Ensures that all company standards are being maintained in each area of the club lounge. • Ensures all team members meet or exceed all brand requirements. • Supervises all areas of club lounge operations in the absence of Room Operations management. • Maintains working condition of club lounge equipment and orders supplies as necessary. • Promotes both Guarantee of Fair Treatment and Open Door policies. • Ensures employees have the proper supplies and uniforms. • Understands night audit procedures and being able to comprehend and utilize reports as necessary. • Understands and complies with loss prevention policies and procedures. • Opens and closes Front Desk/ Housekeeping shifts and ensures completion of assigned shift checklist and other duties. • Provides a safe working environment in compliance with OSHA/MSDS. • Coordinates with Food and Beverage to support lounge operations. • Complies with all corporate accounting procedures. • Performs required annual quality audit. Supporting the Management and Development of Club Lounge Team • Stays readily available/approachable for all employees. • Extends professionalism and courtesy to employees at all times. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists/teaches team managers scheduling against guest and hours/occupied room goals. • Sets clear performance expectations with club lounge employees. • Assists team supervisors with constructive coaching and counseling. • Solicits feedback for continuous improvement. Managing the Guest Experience • Extends professionalism and courtesy to guests at all times. • Motivates and encourages staff to solve guest and employee related concerns. • Provides excellent customer service by being readily available/approachable for all guests. • Coordinates customer group requests. • Takes proactive approaches when dealing with guest concerns. • Assists employees in understanding guests’ ever-changing needs and expectations, and how to exceed them. Conducting Human Resource Activities • Trains staff and monitors adherence to all relevant policies and procedures. • Communicates performance expectations employees in accordance with job descriptions for each position. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that all relevant training is provided to employees in a timely fashion. • Assists in performing the payroll function. • Oversees daily shift operations and ensures compliance with all policies, standards and procedures. • Takes proactive approaches when dealing with employee concerns. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Descripción del empleo Gestionar y procesar con precisión todas las solicitudes de reserva recibidas a través de los distintos canales de distribución, garantizando su atención dentro del mismo día hábil y conforme a los procedimientos y estándares de la marca. Mantener un enfoque comercial orientado a maximizar la ocupación y los ingresos del hotel, asesorando a los huéspedes sobre la opción de alojamiento y los servicios que mejor se adapten a sus necesidades. Brindar una atención personalizada y de excelencia, ofreciendo una experiencia alineada con los estándares de hospitalidad y calidad de la compañía. Verificar el cumplimiento de las políticas de tarifas, cancelaciones, modificaciones y depósitos aplicables a cada reserva. Coordinar con los diferentes departamentos del hotel las solicitudes especiales de los huéspedes, garantizando una adecuada preparación para su llegada y una estancia memorable. Identificar y aprovechar oportunidades de up-selling y cross-selling, promoviendo categorías superiores de habitaciones, promociones vigentes y servicios adicionales del hotel, con el fin de incrementar los ingresos y mejorar la experiencia del huésped. Mantener actualizado el inventario de habitaciones y asegurar el adecuado control de la disponibilidad en el sistema de gestión hotelera. Resolver de manera ágil y profesional las incidencias relacionadas con reservas, escalando los casos que lo requieran al Supervisor de Reservas. Gestionar grupos reservados de manera individual por los participantes, asegurando el cumplimiento de las condiciones pactadas y la correcta coordinación con las áreas involucradas. Requisitos Excelentes habilidades de comunicación oral y escrita, con una marcada orientación comercial y capacidad para identificar oportunidades de venta. Dominio del español, inglés y francés tanto hablado como escrito ; el conocimiento de otro idioma será considerado un valor añadido. Capacidad para establecer, mantener y fortalecer relaciones profesionales con clientes internos y externos, ofreciendo un servicio de excelencia. Habilidad para trabajar de forma colaborativa y eficaz como parte de un equipo multidisciplinario. Sólidas habilidades interpersonales, de negociación y resolución de problemas, con capacidad para tomar decisiones oportunas. Alto nivel de organización, planificación y seguimiento de tareas, con atención al detalle. Capacidad para gestionar eficientemente un alto volumen de llamadas, correos electrónicos, solicitudes y reservas, manteniendo la calidad y precisión en el servicio. Marcada orientación al cliente, demostrando empatía, cortesía y profesionalismo, incluso en situaciones de alta demanda o presión. Manejo del sistema de gestión hotelera Opera PMS. Dominio de herramientas de Microsoft Office, especialmente Word, Excel y Outlook, a nivel intermedio o avanzado. Información adicional ¿Qué ofrecemos? Beneficios exclusivos en hoteles del grupo Accor en todo el mundo, para que disfrutes de experiencias únicas dentro de nuestra red internacional. Retribución flexible con opciones como restaurante, transporte y mutua privada. Parking para bicicletas y patinetes , con punto de carga. Un entorno de trabajo dinámico, multicultural y motivador , rodeado de profesionales apasionados por la hospitalidad de lujo. Oportunidades de desarrollo profesional , tanto dentro de la propiedad como en otros hoteles de la marca en cualquier parte del mundo. Formación continua a través de nuestra plataforma Learn Your Way , diseñada para impulsar tu talento y tu crecimiento profesional.

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey! To be considered for an internship, you must be a current college or university student. Want to join us? Apply now! Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? marriotthotelinternship At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

TRAINEE – RESERVATIONS The Ritz-Carlton Abama Resort, Tenerife JOIN OUR TEAM! The Ritz-Carlton Abama Resort, Tenerife, is looking for a Reservations Trainee to join our team for a period of 6 months , with an ideal start date of October 1st . This opportunity is aimed at university students who wish to gain professional experience in the field of luxury hospitality and reservations management , within an international environment focused on service excellence. Your Role As a Reservations Trainee , you will support the department in the daily management of reservations and in providing personalized service to our guests, learning from experienced professionals and gaining a comprehensive understanding of how a Reservations department operates within a luxury resort. Your main responsibilities will include: Supporting the management and follow-up of individual and group reservations. Handling information and reservation requests by phone and email. Providing accurate information about rooms, rates, availability, resort services, and experiences. Keeping reservation-related information and documentation up to date. Coordinating with other departments to ensure a seamless guest experience. Following up on special requests and guest needs. Applying The Ritz-Carlton service and communication standards in every interaction. Learning and using the systems and procedures specific to the Reservations department. Under the supervision of the team, you will have the opportunity to apply your academic knowledge in a real professional environment and develop essential skills in customer service, communication, organization, reservations management, and luxury hospitality . What We Are Looking For We are looking for someone with a positive, professional, and service-oriented attitude who enjoys interacting with guests and is interested in developing a career in the hospitality industry. We particularly value: Natural communication skills and the ability to build professional relationships. Excellent customer service orientation and attention to detail. Strong organizational and follow-up skills. An interest in hospitality, tourism, and particularly reservations management. The ability to work as part of a team in a multicultural environment. A proactive, responsible attitude and a strong willingness to learn. Confidence and fluency in Spanish and English . Knowledge of German or other languages will be considered an advantage. Previous experience in hospitality, reservations, or customer service will be a plus. What We Are Looking For Currently enrolled in a Bachelor's or Master's degree program . Internship must be mandatory or recognized by the university, where applicable. Availability to complete a 6-month internship . Ideal start date: October 1st. Genuine interest in hospitality, tourism, hotel management, or related fields. Fluent in Spanish and English. Ability to work effectively in an international and multicultural environment. Professionalism, responsibility, and a strong service orientation. Valid work authorization for Spain. Internship Conditions and Benefits We offer two compensation options: Option A Accommodation provided by the company. €300 gross per month. Option B No accommodation provided. €500 gross per month. Additional Details Meals are provided in the employee cafeteria during working hours only. For administrative interns, no uniform is provided; professional attire in accordance with the hotel's appearance and grooming standards is required. Uniform laundry service is available at the hotel for the relevant departments. All benefit and bonus programs are subject to the company's individual regulations. Applicable tax and social benefit laws apply, and any tax deductions will be managed through the appropriate payroll adjustments. There is no legal entitlement to these programs, and the employer may modify the offer at any time. An Opportunity to Grow As part of The Ritz-Carlton, you will have the opportunity to learn and apply our Gold Standards , which form the foundation of our culture and the way we deliver exceptional service. You will learn alongside luxury hospitality professionals and become part of an international team committed to creating memorable experiences for our guests. Our promise to you is to provide an opportunity to take pride in the work you do, learn from some of the industry's best professionals, and develop the skills and competencies needed to begin your career in the hospitality industry. Have We Sparked Your Interest? If you are looking for professional experience in Reservations within an international luxury resort , we invite you to apply through Marriott Careers, indicating your availability to ideally start on October 1st for a period of 6 months . Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-centered culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

¡Bienvenido a la Industria de la Felicidad! Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels y Tandem Suites. Actualmente, nuestro portolio cuenta con más 300 hoteles con presencia en 24 paises de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado de la experiencia del huésped. Estamos convencidos de que el éxito de una empresa reside en el desarrollo del talento y la ilusión del equipo humano que lo forma. Por ello, buscamos personas que sientan pasión por su trabajo y que quieran crecer con nosotros. ¿Quieres unirte a la Industria de la Felicidad? Buscamos a un/a Jefe/a de Recepción para nuestro Hotel 4* XXXXXXXX ubicado en XXXXXXX . ¿De qué serás responsable? Organizar, supervisar y controlar el correcto funcionamiento del departamento, garantizando el cumplimiento de los objetivos establecidos. Planificar, coordinar y distribuir las tareas del equipo, asegurando una adecuada carga de trabajo y eficiencia operativa. Supervisar y verificar la correcta tramitación de los procedimientos administrativos y de calidad, conforme a la normativa itnerna y externa. Detectar e identificar las necesidades de formación del personal a su cargo, colaborando en la mejora continua de sus competencias. Realizar tareas de atención e información al cliente en el área de recepción, incluyendo los procesos de check-in y check-out. Gestionar las labores administrativas propias del puesto: Facturación. Cobros. Arqueo de cajas. Gestión de archivo. Documentación. Supervisar y coordinar los trabajos asignados al personal de botones, asegurando un servicio adecuado y de calidad al cliente. ¿Qué buscamos? Estudios de Turismo o similar. Nivel alto de Inglés. Experiencia como Jefe/a de Recepción o como segundo al menos tres años en un hotel de similares características. Conocimientos de SAP. ¿Qué ofrecemos? En Eurostars Hotel Company podrás formar parte de una empresa líder en el sector travel, en continuo crecimiento y expansión globa, que apuesta por el constante desarrollo de su equipo. Además, al formar parte de Eurostars Hotel Company podrás disfrutar de los siguientes beneficios: 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4/5* alrededor del mundo y hasta un 20% para tus familiares. Formación 'The Power Business School': Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, Digital Marketing, Ofimática, Skills) de la mano de nuestro partner 'The Power Business School', la escuela de negocios online nº1 del mercado e impartida por los mejores profesionales en activo del sector. Acceso a nuestro 'Club del Empleado' donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo, como ocio, tecnología, deporte, moda, etc. Disfrutar de noches de hotel gratis: Con el Programa de Referenciados de Eurostars Hotel Company, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Clases de idiomas: desarrollarás tu carrera en un entorno global y tendrás acceso a clases para mejorar en más de 50 idiomas, con horarios flexibles, clases grupales en directo y contenidos adaptados a tu nivel para progresar a tu ritmo.

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! What you’ll do... We are looking for a Guest Services & Quality Intern to join the team at SLS Barcelona. Under the guidance of the Call Center Manager, you will provide support in ensuring a seamless and memorable experience for all guests while maintaining the property’s service standards. You will: Answer internal and external phone calls promptly and courteously. Manage guest requests during their stay, providing accurate information about hotel facilities, services, and schedules. Coordinate with other departments (Housekeeping, Engineering, F&B, etc.) to ensure timely fulfillment of guest needs. Record, track, and dispatch requests to the relevant departments. Handle Room Service, wake-up calls, voicemail, and restaurant/spa reservation requests. Redirect calls or inquiries to the appropriate department when needed. Perform quality checks to ensure guest requests are completed to standard. Respond to guest complaints or concerns with empathy and professionalism. Monitor service trends to identify gaps and opportunities for improvement. Uphold service excellence standards and act as an ambassador for the brand by creating memorable guest experiences. Proactively suggest solutions or enhancements during a guest’s stay. Assist with administrative and reporting tasks such as logging incidents, tracking requests, and updating hotel systems.

Anuncio de Contratación Recepcionista Diurna (Hostal Centro Barcelona) ¡Únete a nuestro equipo! Hostal 2 estrellas en pleno centro de Barcelona busca recepcionista de turno diurno Somos un hostal de 2 estrellas ubicado en el corazón de Barcelona, con ambiente tranquilo, equipo cercano y trabajo estable. Buscamos una persona responsable, amable y con experiencia para incorporarse de forma inmediata a nuestro equipo de recepción. Horario de trabajo Turno completo diurno: 09:00 – 19:00 ✅ Incluye 1 hora de descanso para almuerzo Perfil requerido - Mujer, edad de 25 a 35 años - Experiencia demostrable en recepción de hoteles o hostales - Manejo profesional del sistema FNS - Capacidad para realizar check-in, registro de huéspedes, control de precios en tiempo real y gestión de ocupación de habitaciones - Atención y resolución de dudas e incidencias de clientes - Muy responsable, comprometida y con capacidad de trabajo constante - Personalidad abierta, tranquila, amable y buena presencia Ofrecemos - Trabajo estable en zona céntrica de Barcelona - Turno fijo diurno (sin noches) - Ambiente laboral agradable y tranquilo - Salario competitivo, según experiencia (a convenir en entrevista) Requisito imprescindible: permiso de trabajo vigente en España. Incorporación inmediata Si eres una persona dedicada, con experiencia en el sector y te gusta la atención al cliente, ¡esperamos tu candidatura!

¡Bienvenido a la Industria de la Felicidad! Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels y Tandem Suites. Actualmente, nuestro portolio cuenta con más 300 hoteles con presencia en 24 paises de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado de la experiencia del huésped. Estamos convencidos de que el éxito de una empresa reside en el desarrollo del talento y la ilusión del equipo humano que lo forma. Por ello, buscamos personas que sientan pasión por su trabajo y que quieran crecer con nosotros. ¿Quieres unirte a la Industria de la Felicidad? Buscamos a un/a Recepcionista para nuestro Hotel 4* Exe Barcelona Gate ubicado en Sant Joan Despí (Barcelona) . ¿De qué serás responsable? Atender al cliente durante los procesos de check-in y check-out, garantizando una experiencia satisfactoria. Registrar, modificar y cancelar reservas en el sistema de gestión, asegurando la actualización correcta de la información. Emitir facturas y gestionar la documentacion asociada a la estancia del cliente. Gestionar y coordinar los servicios solicitados por el huésped, dando respuesta a sus necesidades e incidencias dureante la estancia. Auditoría nocturna. ¿Qué buscamos? Estudios de Turismo o similar. Nivel alto de Inglés. Experiencia previa como recepcionista de hotel. Valorables conocimientos de SAP. ¿Qué ofrecemos? En Eurostars Hotel Company podrás formar parte de una empresa líder en el sector travel, en continuo crecimiento y expansión globa, que apuesta por el constante desarrollo de su equipo. Además, al formar parte de Eurostars Hotel Company podrás disfrutar de los siguientes beneficios: 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4/5* alrededor del mundo y hasta un 20% para tus familiares. Formación 'The Power Business School': Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, Digital Marketing, Ofimática, Skills) de la mano de nuestro partner 'The Power Business School', la escuela de negocios online nº1 del mercado e impartida por los mejores profesionales en activo del sector. Acceso a nuestro 'Club del Empleado' donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo, como ocio, tecnología, deporte, moda, etc. Disfrutar de noches de hotel gratis: Con el Programa de Referenciados de Eurostars Hotel Company, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Clases de idiomas: desarrollarás tu carrera en un entorno global y tendrás acceso a clases para mejorar en más de 50 idiomas, con horarios flexibles, clases grupales en directo y contenidos adaptados a tu nivel para progresar a tu ritmo.

FRONT OF HOUSE ASSISTANT – CANARY WHARF We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay. This is a great opportunity for individuals passionate about hospitality who enjoy working in a guest-facing role and a team-orientated environment. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part. THE WORK IN YOUR HANDS Reception & Guest Experience Welcome guests with warmth, authenticity, and a personalised approach Complete check-in and check-out efficiently using the hotel’s PMS Assist with reservations, room allocation, and guest requests Provide local knowledge, recommendations, and curated lifestyle tips Handle billing, payments, and procedures accurately Resolve guest concerns quickly and effectively, escalating when needed Support lobby hosting duties: welcoming, socialising, and maintaining presentation Food & Beverage Service (where applicable) Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go Prepare and serve coffees, drinks, and light food to brand standards Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences Maintain cleanliness, setup, and replenishment of F&B areas Assist with orders, inventory checks, and receiving deliveries Follow food safety, allergens, and hygiene procedures General Operations & Team Support Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY Passion for hospitality and delivering memorable guest experiences Positive, energetic, and adaptable personality Strong communication skills and confidence in guest interaction Ability to multi-task and remain calm under pressure Willingness to learn across multiple operational areas YOUR PROVEN TRACK Previous hotel reception experience Experience in food and beverage services is desirable Experience using PMS and POS systems WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

GUEST CARE AGENT– LONDON HQ The Existing Bookings team is the bridge between our guests’ original plans and the moments that bring their stay to life. As Guest Care Agent, you’ll be the point of contact for guests and partners with existing reservations, handling requests including booking changes, extensions, cancellations, upgrades, billing queries and special requests. You’ll take ownership of each interaction, providing clear, timely and thoughtful support while ensuring every detail is handled accurately. Working closely with the Senior Reservations Executive and teams across the business, you’ll help turn potential booking challenges into positive guest experiences and make sure our properties have everything they need to deliver a seamless stay. This role is based five days a week at our London Bridge Head Office. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey. Step on stage and play your part. THE WORK IN YOUR HANDS Handling booking changes Manage requests to modify, cancel or extend existing bookings, ensuring all updates are processed accurately and within SLA. Apply booking and cancellation policies consistently while balancing guest needs and commercial considerations. Coordinate with properties to confirm availability, upgrades and special requests. Resolving guest and partner queries Handle billing and invoice queries, liaising with Finance where required. Support with complaint resolution by providing accurate information and timely updates to guests. Escalate complex cases to the Senior Reservations Executive, ensuring smooth handovers and visibility of potential risks. Maintaining data accuracy Update booking systems and CRM records promptly and correctly. Monitor key metrics such as response time, accuracy and SLA adherence. Follow internal quality and documentation standards to ensure audit readiness. Collaborating across teams Liaise with Revenue, Operations and Guest Experience teams to ensure changes are implemented correctly and guest expectations are met. Share feedback and recurring themes with the Senior Reservations Executive to support process improvement. Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY Guest-focused, with a genuine desire to help others and get things right. Organised and methodical, balancing speed with precision. Calm under pressure, professional in tone and communication. Curious and open to learning from feedback and change. A reliable team player who supports colleagues and upholds shared standards. Excellent written and verbal communication skills. Strong understanding of booking systems and guest service processes. Accuracy and attention to detail when handling data and payments. Calm, empathetic approach when managing sensitive or time-critical situations. A proactive and collaborative mindset. YOUR PROVEN TRACK Experience in hospitality, reservations or a contact centre environment. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on creating meaningful commercial impact, you’ll do well here. We value leaders who can inspire teams, drive performance and help shape the future direction of our brands. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach, strong leadership instincts and the ambition to grow alongside us.

Misión En The Lodge Mallorca 5*, buscamos un/a Recepcionista que sea la primera impresión de nuestra hospitalidad, garantizando una bienvenida cálida y un servicio eficiente. Su misión es gestionar llegadas y salidas, proporcionar información y atender las necesidades de los huéspedes con profesionalidad y cercanía, asegurando una experiencia excepcional y memorable. Responsabilidades: Recepción y registro de huéspedes: dar la bienvenida de manera cálida y profesional, realizar un registro eficiente y preciso de la información de los huéspedes, proporcionar llaves de habitaciones y explicar los servicios disponibles. Atención al cliente: responder de manera oportuna y cortés a las consultas de los huéspedes, en persona, por teléfono o correo electrónico. Brindar información sobre el hotel, servicios, atracciones locales y eventos. Gestión de reservas: realizar y confirmar reservas de habitaciones, asegurando la disponibilidad y la exactitud de la información. Administración y operaciones de recepción: mantener el área de recepción limpia y ordenada, coordinar con otro departamento para garantizar una comunicación fluida y un servicio coordinado. ¿Qué necesitamos de ti? Formación en Turismo, Administración de Empresas (deseable) Nivel de inglés alto. Otros idiomas serán altamente valorados. Conocimientos de software de reservas (Ulyses) Experiencia previa, preferiblemente en el sector de hoselería de lujo. Disponibilidad para turnos rotativos. Excelentes habilidades de comunicación verbal y escrita. Orientación al cliente y capacidad de brindar una atención personalizada. ¿Qué encontrarás en Único Hotels? Contrato fijo - discontinuo. Jornada completa. Uniforme y una comida por turno incluida. Excelente ambiente de trabajo y compañerismo. Grandes proyectos de formación continua. Posibilidad de crecimiento en la compañía. ÚNICO: IRREPETIBLE, EXTRAORDINARIO, EXCELENTE. Nuestro propósito es brindar un servicio excelente a nuestros clientes en hoteles excepcionales en destinos como Madrid, Mallorca, Costa Brava , Andalucía y Norte de España. Nos ocupamos de nuestros clientes, de nuestro equipo, de nuestros hoteles, de la comunidad y del planeta. Esta visión merece que sea real, cada día y en todos los casos. Creemos que, el lujo debe entenderse como una combinación de nuevas experiencias, el valor de lo auténtico y el placer de la sencillez. Todo ello potenciado por la sofisticación, el estilo, la seducción y la calidez. ÚNICO significa irrepetible; por eso ponemos al alcance de nuestros clientes una experiencia incomparable, la entrada a un mundo hecho a medida y en el que cada individuo es diferente y especial. Porque éste es el auténtico significado del lujo en la hospitalidad contemporánea. NUESTRA GENTE Nos apasiona lo que hacemos, y somos conscientes de que los resultados se obtienen a través de las acciones que repetimos a diario. Es por ello, que cada persona en nuestro equipo se compromete a cultivar una actitud de cuidado y dedicación. Animamos a nuestros equipos a que cosechen esta actitud, y la siembren en todos los aspectos de su día a día. Proporcionando un entorno equitativo, justo, sostenible, ético y seguro donde puedan desarrollar sus habilidades y crecer. Un esfuerzo continuo por mantener la igualdad de oportunidades en todos sus aspectos, y la libertad para y entre todos los miembros de nuestro equipo. Descubre más en

ALMAHOTELS, es una Compañía de ámbito internacional cuyo objetivo esencial es el desarrollo de un nuevo concepto hotelero: desde la elección del emplazamiento hasta el cuidado diseño del hotel más la ejecución de un servicio impecable en un marco de discreción y confort. Buscamos buena presencia, trato con clientes directo y experiencia en el sector hotelero., para una jornada de 40h/semanales con inglés y carnet de conducir imprescindibles. Si quieres formar parte de la familia Alma, estas buscando sumar experiencia en Front Office, tienes vocación de anfitrión y conectas con los valores Honestidad y Dedicación será un placer conocerte.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility where the sea, land and subtropical vegetation come together with architecture inspired by Moorish style. The 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer magnificent views of the Atlantic Ocean, Mount Teide or our lush gardens. An award-winning culinary destination, the resort features world-class restaurants, including Michelin-starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe and an exclusive beach area at Abama, we offer an unparalleled retreat in Tenerife. JOIN OUR TEAM! …as a Guest Relations professional at The Ritz-Carlton Abama Resort in Tenerife. Who are we looking for? Are you passionate about hospitality and enjoy creating memorable experiences for guests? As part of our Guest Relations team, you will play a key role in the guest experience, anticipating their needs, providing personalized service and ensuring that every stay exceeds expectations. We are looking for someone with a genuine passion for service, excellent communication skills and a warm, professional attitude, capable of connecting with guests from different cultures and nationalities. If you enjoy taking care of every detail, handling situations with elegance and turning every interaction into a special experience, we want to hear from you! Your responsibilities will include… Welcoming and assisting guests throughout their stay, providing personalized and attentive service. Anticipating guests’ needs and preferences and delivering proactive, tailored service. Handling guest requests, inquiries and potential concerns, following up until their proper resolution is ensured. Providing detailed information about the resort’s facilities, services, restaurants, activities and experiences. Recommending and coordinating experiences both within the resort and in the surrounding area, according to each guest’s interests and preferences. Maintaining close communication with Front Office, Concierge, Housekeeping, F&B, Spa, Guest Services and all other departments to ensure a seamless guest experience. Managing and following up on guest preferences, special occasions and personalized requests. Handling and resolving guest feedback or delicate situations with discretion, empathy and professionalism. Accurately recording relevant guest information in the hotel’s management systems while ensuring confidentiality at all times. Conducting courtesy calls and guest follow-ups throughout their stay when required. Coordinating special arrangements for celebrations, anniversaries, birthdays, honeymoons and other personalized requests. Contributing to the creation of memorable moments and consistently exceeding guest expectations. Ensuring that every interaction reflects The Ritz-Carlton Gold Standards and service philosophy. Supporting Front Office and Guest Services operations whenever required. What we are looking for… Excellent communication skills, with a warm, elegant, professional and service-oriented approach. Previous experience in Guest Relations, Guest Services, Front Office, Concierge or customer service, preferably within a luxury hotel environment. A genuine passion for hospitality and a strong desire to exceed guest expectations. Ability to handle challenging situations with calmness, empathy, discretion and a solution-oriented mindset. Excellent organizational skills and strong attention to detail. Ability to work as part of a team and collaborate effectively with different departments. Ability to adapt to guests from different cultures and nationalities. Fluent Spanish and English; German and additional languages will be highly valued. Good knowledge of computer systems and, preferably, hotel management systems. Valid work authorization for Spain. How we inspire you… Being part of our team means creating experiences that guests will remember for a lifetime. In Guest Relations, every conversation, every detail and every gesture matters. Your professionalism and passion for service will play an essential role in making every guest feel truly special. Attractive salary above market level and flexible compensation. Explore Rate discounts to stay at more than 9,500 Marriott hotels worldwide, extended to your family, partner and parents. 20% F&B discounts at all our hotels and 50% off the culinary offerings at the resort itself. Up to 75% off flights for Tenerife residents travelling to mainland Spain. Corporate benefits with numerous discounts on leisure and travel. Special birthday treat. A complimentary stay at our resort after one year of service. 13th and 14th salary payments. Ongoing training through our own corporate university. Career development and growth opportunities within an international company. Complimentary employee meals. Uniform and laundry service included, depending on the department. Team events, celebrations and activities to share and celebrate achievements. Opportunities to participate in social responsibility initiatives. (Benefits are subject to applicable internal policies and tax regulations.) Have we sparked your interest? Submit your application through Marriott Careers along with your application documents. Marriott International is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We are committed to non-discrimination on any protected basis. Across more than 100 award-winning properties, our Ladies and Gentlemen create extraordinary experiences that remain with guests long after their stay. At The Ritz-Carlton, caring with excellence is our art, guided by our Gold Standards. Here, you can take pride in your work, grow professionally and become part of a team that shares one mission: to provide genuine luxury. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.