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TFL Group in Spain (Cataluña, Igualada) seeks a Customer Service EMEA specialist to process orders, resolve complaints, and ensure a positive customer experience across in-person and remote channels. Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante. You will be the frontline contact, supporting sales and service operations in a global team. xcskxlj The role includes order-to-cash activities in SAP, master data maintenance, price inquiries, and claims handling. Fluency in English and Arabic is required, with German and French a plus; strong #J-18808-Ljbffr

TFL is producing speciality chemicals for the leather industry and related industries on a global scale. TFL offers innovative products and solutions to tanneries, leather processing companies, coaters and other industries, always striving to introduce innovative chemicals and application methods to the market. Our business activities comprise of the development, production and marketing of specialty chemicals such as tanning agents and dyestuffs, which enable our customers, to create an attractive final article. Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación. Our industry experts are serving customers in their daily business; we understand their thinking, needs and every day-challenges. Our deep knowledge in application technology allows us to add value to their final articles. Position purpose The Customer Service EMEA will be providing frontline support to customers by processing customer orders, resolving complaints, and ensuring a positive customer experience. The role includes managing both in-person and remote communications, maintaining accurate records, and supporting overall service operations. This function plays an important role in enhancing customer satisfaction. Primary Responsibilities and Accountabilities • Serve as the first point of contact for customers, • Respond to customer inquiries, requests, and complaints in a timely and professional manner, • Provide accurate information about products, services, policies, and procedures, • Handle and resolve customer issues or escaly complex cases to appropriate departments, • Maintain Order to Cash process:, • receive and book sales orders in SAP,, • create deliveries and shipments,, • invoice handling incl. soliciting payments, • Maintain master data such as sales conditions and customer information in SAP, • Communication with customers including price offers and declarations, • Handle customer claims in quality system (open – verify – manage xcskxlj actions – communicate – closure), • Support TFL Spain activities Your Background • Bachelor’s degree in foreign trade or equivalent professional experience, • Fluent English and Arabic (written and spoken), German and French are a plus, • Good communication skills with proven track record of various customer contacts, • Proactive personality with the ability to work in a global team set‑up, • Excellent organizational skills, accuracy, and attention to detail, • Experienced user in MS Office Applications and all relevant order-to-cash SAP transactions #J-18808-Ljbffr