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We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What we look for? We are looking for an experienced Genesys Cloud Software Engineer to design, develop, integrate, and maintain solutions within our cloud contact center platform. 100% Remote. The role may require on-site attendance at the Madrid offices approximately 1 per month. Responsibilities Develop and maintain customer experience flows in Genesys Cloud Architect. Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services. Implement routing logic, automation, and configurations for voice and digital channels. Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs. Troubleshoot issues, optimize performance, and ensure platform stability. Participate in testing, documentation, and deployment activities following development best practices. Support continuous improvement of the contact center platform and related processes. Takeover of periodical on-call duty (7x24) usually 1 per month. Requirements & Qualification 3-7+ years in contact-center/telephony development or systems engineering At least 2 years working specifically with Genesys Cloud or equivalent CCaaS. Experience with Servicenow, Jira and Confluence English B2+/C1 Nice to have / Preferred: Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional / Architect). Experience with Genesys Architect API; Inbound and Outbound Campaign API specifics. Cloud provider experience (AWS, Azure or GCP) and networking (VPC, subnets, NAT, security groups). Experience with event-based integrations (EventBridge or similar). Exposure to CRM systems (MS Dynamics). Genesys Cloud or cloud provider certifications (AWS). Experience with REST APIs, webhooks, JSON, OAuth2 and JWT. What can we offer? ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! ❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) Free access to several training platforms Professional stability and career plans UST also, compensates referrals from which you could benefit when you refer professionals. The option to pick between 12 or 14 payments along the year. Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) UST Club Platform discounts and gym Access discounts If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What we look for? We are looking for a Senior SRE/Dev Ops to join our team, reporting directly to the Site Reliability Engineering Manager, and playing a key role in ensuring high availability, reliability, and scalability of critical front-end and backend systems. to join the project of our client from the banking sector. High english level is required. ⚙ Key Responsibilities: Work as part of a cross-functional team applying Site Reliability Engineering (SRE) principles to in-house developed front-end applications. Maintain a clear end-to-end view of systems and their dependencies, with autonomy to continuously propose and implement improvements. Improve reliability, monitoring, and observability of services deployed in AWS within a complex distributed environment. Identify opportunities to reduce operational overhead through automation and enhanced observability. Define, implement, and ensure compliance with Service Level Indicators (SLIs) and Service Level Objectives (SLOs). Participate actively in system design, platform management, and service reviews. Be part of a 24/7 on-call rotation (paid additionally). Mandatory requirements: +5 years of experience as a Dev Ops Engineer, Cloud Engineer, or similar role in cloud environments. Strong experience in cloud architecture and adoption patterns (AWS highly preferred; Azure or GCP experience is also valued). Excellent understanding of Infrastructure as Code and CI/CD pipelines, especially using Jenkins. Strong hands-on experience with Docker and Kubernetes. Solid background in distributed systems, with proven experience in performance, scalability, and resiliency. Experience with monitoring, alerting, and observability tools such as New Relic, Grafana, App Dynamics, Logz.io, or similar. Experience working with Agile methodologies (Scrum) and tools like Jira. English at least B2+/C1 Nice to have: Experience in process automation. Knowledge of support and incident management platforms (Service Now, Pager Duty). Hands-on experience defining and managing SLI/SLO metrics in critical systems. Ability to develop code in Java, Java Script, or Python. ¿What can we offer? -✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! -❤️ Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances). - `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…) - Free access to several training platforms - Professional stability and career plans - UST also, compensates referrals from which you could benefit when you refer professionals. - The option to pick between 12 or 14 payments along the year. - Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) - UST Club Platform discounts and gym Access discounts If you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in details. UST is waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

Principle Responsibilities/Position Purpose: Effectively develop and consistently execute sales strategies for the assigned market segment to meet personal booking goals and the hotel's overall financial objectives. Additionally, contribute to the sales team's overall goals and the success of Nobu Hotel Barcelona's position within the competitive set in Barcelona. Oversee and mentor Sales Executives in the MICE segment to ensure that business targets and quality standards are met, maximizing business opportunities in this area. Maintain and exceed Nobu standards to maximize profitability and ensure outstanding guest service. ESSENTIAL FUNCTIONS Effectively manage and follow up on all incoming RFPs, responding within 24 hours (via email or call) to close potential business while adhering to Nobu Hotel Barcelona's sales standards and prioritizing our partners or critical periods (ALHI, CVENT, HB, etc.). Lead rate negotiations and ensure that we maximize market share in events, working closely with the Revenue Director/Commercial Director. Supervise, mentor, and provide training to the MICE Sales Executives to ensure they are aligned with sales goals and maintaining high standards in client management and negotiations. Plan and conduct site inspections with both existing and prospective clients, guiding the Sales Executives through the process and ensuring alignment with business goals. Prospect new MICE accounts, expanding the lead base and growing the client database. Develop new business opportunities in the MICE segment. Gather, share, and use market trends and competitive set data knowledge to contribute to team's revenue strategies. Effectively use Sales Force/Delphi while using existing sales standards to document all sales activities and grow Nobu Hotel Barcelona database working closely with marketing department. Develop and implement own sales action plans for each assigned segment to achieve personal and team financial goals (include KSO's) including FAM TRIPS Organize and conduct sales visits to assigned market(s) with qualified pre-trip agendas and detailed post trip reports. Effectively and positively keeps the budget of the annual Sales Trip in an accurate manner each month. Assist to provide relevant reporting of management and financial information for the sales department including month end report, GM Flash, Weekly Sales Actions etc... Maintain master reports such as OTBS, Detailed report & F& B Forecast daily updated. Attend meetings as assigned – Groups meeting etc. Consistently maintains Nobu Hotel Barcelona's team informed on upcoming groups, events or VIP clients in a professional and concise manner to anticipate guests needs and create guest loyalty SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Contribute to the development of the annual business/marketing plan Plan and manage sales and marketing resources according to agree upon budgets (particularly for travel and hosted events or general entertainment) Attend mandatory meetings and contribute to these meetings in a professionally effective manner; regularly communicate with all team members. Participate in Manager on Duty programs, which may require occasional overnight duty. Participate in community public relations for the hotel. Complete other duties as assigned by the Director of Sales or General Manager Demonstrate positive leadership characteristics and act as a role model for staff members. Regularly research and remain current with Sales and Marketing trends. Maintain and develop corporate image and reputation Keep office clean and organized. QUALIFICATION STANDARDS Bachelors degree in hospitality or business preferred. Minimum of 4 years' experience in sales within the hospitality industry (2 years as a manager) Excellent spoken and written communications skills in Spanish and English, Catalan is a plus, but not required Must have good understanding of group, corporate and leisure markets and previous work experience in the Barcelona market Excellent computer skills including Microsoft Office. Opera and Delphi is a plus. All team members must maintain a neat, clean and well-groomed appearance (specific standards available). What can we offer you? Continuous opportunities for training and growth within the company. Create your career plan with us at Nobu Hospitality If you join Nobu, you will work in a dynamic and collaborative environment. Being part of our team means being part of a big FAMILY, where working with passion and kokoro are our core values Full-time contract Additionally, we offer free psychological support and nutrition content for all our employees At Nobu Hotel Barcelona, the well-being of our employees is a priority. Enjoy free yoga classes, gym discounts and maintain a mindful and balanced diet with the best buffet-style staff dining room Competitive Salary + Incentives