Performance and Repair Manager
7 days ago
Madrid
We're looking for a Local Business Performance & Repair Manager to join a global SecurityTech leader and drive service performance across Europe and Latin America. Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas. This is a strategic regional role where you'll connect local operations with global performance objectives, ensuring repair and service activities meet customer commitments, operational targets, and governance standards. You'll work closely with international teams, leveraging data-driven insights to optimize processes, improve service quality, and drive operational excellence across the region. What You'll Be Doing • Drive end-to-end operational performance across Service Backbone Operations, including Repair Services, Spare Parts Management, Order Management, Hardware Product Quality, and general service operations., • Monitor and analyze KPIs, SLAs, OLAs, backlog levels, quality metrics, and operational performance to identify trends, risks, and opportunities for improvement., • Act as the primary interface between the EU–LATAM region and Global Performance Management, representing the region in global governance and performance forums., • Lead regional performance reviews, ensuring alignment with global standards, customer commitments, and business priorities., • Define, coordinate, and monitor corrective and preventive actions (CAPA) alongside service owners, IT teams, and operational stakeholders., • Drive continuous improvement initiatives to enhance service quality, operational efficiency, and customer satisfaction., • Oversee repair operations governance, including backlog prioritization, scheduling, escalation management, and repair quality., • Optimize repair turnaround time from customer incident through final resolution., • Ensure spare parts availability, inventory optimization, and operational continuity across the region., • Collaborate with cross-functional teams, third-party providers, and senior stakeholders to deliver cost-efficient, high-quality service operations. What We're Looking For Technical Skills • Several years of experience in Service Operations, Performance Management, Operational Excellence, or Data Analytics within international organizations., • Experience in repair operations, spare parts management, inventory control, order management, or field service environments., • Strong experience defining, monitoring, and improving KPIs, SLAs, OLAs, and operational performance metrics., • Hands‑on experience with SAP ECC, CRM systems, and ERP‑based operational processes., • Advanced Excel skills and experience using Power BI or similar reporting and analytics tools., • Knowledge of SQL or other data querying tools is a plus., • Experience working in cross‑functional, matrix organizations with regional and global stakeholders. Soft Skills • Strong analytical mindset with excellent problem‑solving abilities., • Highly organized, structured, and results‑driven., • Passion for continuous improvement and operational excellence., • Excellent communication and stakeholder management skills., • Ability to influence and collaborate across multicultural, international teams., • Fluent Business English (German or Portuguese are a plus). About the Team You’ll join a global Service Operations organization supporting one of the world’s leading SecurityTech companies. In this highly visible regional role, you’ll collaborate with teams across Europe and Latin America, driving operational excellence, improving repair performance, and ensuring customers receive reliable, high-quality service through data-driven decision making and continuous improvement. Why Join Us • Drive strategic service performance across Europe and Latin America., • Play a key role in shaping repair excellence and operational efficiency within a global organization., • Work closely with international teams, senior stakeholders, and global service networks., • Flexible hybrid working model., • Flexible working hours., • Onsite medical assistance and physiotherapy., • Transportation ticket and onsite parking., • Subsidized canteen with breakfast, lunch, salads, sandwiches, and fresh fruit., • Career development, coaching, and continuous learning opportunities. xcskxlj, • Join an international company with more than 170 years of innovation in SecurityTech. #J-18808-Ljbffr