HVAC Aftersales Service Manager
11 hours ago
Valencia
Position : Aftersales Manager Job Requirements • 8+ years of experience in aftersales service management within the HVAC industry, especially in RAC (residential) and LCAC (light commercial) product lines., • Solid understanding of HVAC systems and full-cycle aftersales operations (e.g., warranty, repair processes, customer support)., • Established network of service providers and repair partners at the national level., • Set up and manage a reliable network of local aftersales service providers and repair centers., • Define and implement aftersales policies and service standards, including:, • Warranty and claims management, • Spare parts logistics and efficiency, • Service quality and customer satisfaction, • Time-to-deliver and time-to-repair KPIs, • Work closely with other departments (e.g., sales, logistics, technical support) to ensure a consistent and smooth customer service experience. At AUX, we are committed to creating an intelligent living environment through innovative technology and cultivating great talents by empowering our team to thrive and grow. Founded in 1986, AUX Group spans household appliances, electric power equipment, healthcare, real estate, and investments. In 2023, the group's revenue reached $12 billion, with total assets of $10 billion and over 30,000 employees.