Key Responsibilities Guest Communication & Service Requests: Handle guest inquiries via phone, WhatsApp, and other channels, ensuring prompt follow-up. Coordinate with departments to fulfill room service, dietary, and special requests. Daily Reporting & Arrangements: Update and manage daily reports, including VIP arrivals and special requests. Verify next-day reports for accuracy in guest preferences and requirements. Guest Experience & Satisfaction: Identify VIP guests and organize personalized touches (e.g., offers, cakes, diets). Prevent duplicate arrangements and maintain up-to-date guest profiles. Communication & Coordination: Liaise with the Concierge Manager and departments for seamless guest service. Ensure clear, timely communication with guests via Callbell, phone, and in person. Qualifications & Experience Previous experience in hospitality, preferably in a 4* or 5* hotel environment. Experience in guest-facing or call-handling roles such as concierge, front office, reservations, or call center Fluency in English. Computer literacy, including MS Office, Opera PMS, and messaging tools like WhatsApp or Callbell. Excellent verbal and written communication skills in English (additional languages are a strong asset).
Ikos Porto Petro,5* Gran Lujo ubicado en Cala D'or (Mallorca), busca profesionales de la cocina para apoyar la estrategia gastronómica del hotel. Gracias a nuestros 10 restaurantes, tematizados con diferentes conceptos, ofrecemos un servicio internacional, personalizado y respetuoso a nuestros huéspedes. Quieres formar parte de nuestro equipo? Live the Ikos way!
Your main responsibilities • Provide a warm and friendly welcome to guests demonstrating a high level of customer service and satisfaction, • Keep the reception area clean & tidy and maintain a consistent presence at the desk, • Escort guests to the treatment room and show all facilities, have knowledge of the type of treatments available and be able to give advice on treatment procedures, • Answer telephone calls, handle payments and rest functions, • Prepare guest schedules for the next day’s arrivals, making sure the treatments booked are accurate and booked in a suitable time frame Your main qualifications/skills • Enthusiastic with friendly personality, • Proven experience as Spa Receptionist, ideally in a 5* luxury hotel, • Knowledge of beauty therapies and massage, • Fluency in English, • Good command of a second language (Russian, German ,French) would be a plus, • Familiarity with Hospitality Software (Opera, Fidelio, Protel, Ermis etc)
Eres profesional de la limpieza y el bienestar? te gusta el mundo de los hoteles de lujo? Entonces esta es tu oportunidad. Ikos Porto Petro busca profesionales para unirse al departamento de Pisos que apoye la estrategia de limpieza y bienestar del hotel creando experiencias inolvidables a nuestros huéspedes.
Your main purpose: Receiving & Managing Supplies: Support the process of receiving goods, both from suppliers and internal hotel departments. Inventory & Controls: Participate in regular stock counts and inventory checks, ensuring accuracy of records. Organization & Maintenance: Manage and maintain the storage area in excellent condition. Recording & Monitoring: Record all inbound/outbound stock movements and monitor inventory in collaboration with the Procurement Department. Safety & Procedures: Implement safety procedures to prevent losses or damages and ensure compliance with all legal requirements regarding storage and product handling. Training Support: Contribute to the training of new warehouse team members and provide guidance during daily operations. What will you bring? At least 2–3 years of experience in a similar warehouse role, preferably within the hospitality or food service sector. Solid knowledge of warehouse, inventory, and stock management procedures. Ability to use ERP systems/warehouse software and MS Office (Excel, Word). Strong organizational, coordination, and work planning skills. Ability to manage a team and provide employee guidance. Basic knowledge of hygiene and safety regulations. Good command of English (spoken and written).
Mission: As a Bellboy, you will design tailored welcome experiences for our guests by providing friendly, efficient, and elegant service. Tailored Service: Assist with luggage and escort guests to their rooms. Drive guests around the resort using club cars. Provide information to guests regarding facilities, events, and services. Collaborate in any other task as assigned by the Front Office Manager.
Eres profesional de la limpieza y el bienestar? te gusta el mundo de los hoteles de lujo? Entonces esta es tu oportunidad. Ikos Porto Petro busca profesionales para unirse al departamento de Pisos que apoye la estrategia de limpieza y bienestar del hotel creando experiencias inolvidables a nuestros huéspedes.
Ikos Porto Petro,5* Gran Lujo ubicado en Cala D'or (Mallorca), busca profesionales de la cocina para apoyar la estrategia gastronómica del hotel. Gracias a nuestros 10 restaurantes, tematizados con diferentes conceptos, ofrecemos un servicio internacional, personalizado y respetuoso a nuestros huéspedes. Quieres formar parte de nuestro equipo? Live the Ikos way!
Mission: As a Spa Therapist, you will be the one to ensure unforgettable welcome and well-being treatment experiences for our guests. Tailored experience: Provide an elegant and friendly welcome to our guests demonstrating a high level of guest service and satisfaction. Deliver a variety of spa services (body treatment, massages, facials) according to the brand standards. Maintain a sense of harmony in the treatment room from the guest’s arrival onward.
Main Duties & Responsibilities Operate sound and lighting console during rehearsals for theatrical shows and live events. Set up, test, and configure sound and lighting equipment to ensure proper audio and lighting for events and shows. Ensure sound and lighting cue lists, timecode, and equipment function according to the show’s programming. Set up DMX-controlled lighting fixtures on stage. Troubleshoot audio and lighting issues in real time during events or shows. Regularly inspect and maintain audio, lighting and equipment to ensure reliability and promptly address any faults. Collect and store sound, lighting equipment, and stage sets after events. With the technical team, update pre-visualization and programming of shows, and manage inventory and stock of equipment. Set up DJ booths, live band performances, including mic checks, line checks, and soundchecks. Ensure music playlists and volume levels across the resort meet required standards. Collect and store live/DJ equipment at the end of each event. Maintain the department gear (e.g., speakers, consoles, mics, cables, lights). Assist the cast with props or musicians during the shows. Help with the setup and maintenance of decorations for each show/event. Assist in the creation of decorations of the department. Collaborate with the technical team to assist with the setup and presentation of shows and other resort events. Required Education/ Qualifications/ Other Accreditations Technical experience in live performance. Proven relevant experience in all aspects of live performance and events, ideally within a hotel environment. Knowledge of sound & lighting systems, including sound & lighting set-up (programming) and its maintenance and operation. Experience as a backstage technician. Working knowledge of IT including projector set-up, computer system configuration and music sofwares. Fluency in English Ability to work under pressure and handle multiple tasks simultaneously Ability to work flexible hours, including evenings and weekends Must be physically capable of lifting and carrying equipment weighing up to 20 kg. Preference will be given to candidates comfortably working at height (e.g., on ladders, truss systems, or elevated platforms).
Ikos Porto Petro,5* Gran Lujo ubicado en Cala D'or (Mallorca), busca profesionales de la cocina para apoyar la estrategia gastronómica del hotel. Gracias a nuestros 10 restaurantes, tematizados con diferentes conceptos, ofrecemos un servicio internacional, personalizado y respetuoso a nuestros huéspedes. Quieres formar parte de nuestro equipo? Live the Ikos way!