Principal Product Manager – Communication Platform & AI
4 days ago
Madrid
Responsibilities La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes. • Owning and evolving Nextlane’s Customer Interaction products, including Communication Center, AI Receptionist, and future AI-powered engagement capabilities., • Defining and executing the product strategy and roadmap for customer communication experiences across voice, messaging, and workflow automation., • Designing and improving core interaction capabilities such as routing, conversation orchestration, automation workflows, and AI-assisted customer journeys., • Driving the adoption of AI-powered experiences, including conversational interfaces, voice automation, copilots, and intelligent assistants., • Leading product discovery with dealerships, OEMs, and internal stakeholders to identify opportunities, validate solutions, and deliver measurable business outcomes., • Working closely with Engineering, AI, UX, Data, and Platform teams to deliver scalable, reliable, cloud‑native solutions., • Ensuring seamless integration with internal systems, external platforms, APIs, and partner ecosystems., • Defining success metrics and measuring product performance through adoption, customer satisfaction, operational efficiency, and commercial impact., • Supporting go‑to‑market initiatives, customer pilots, product positioning, and commercial enablement activities. Qualifications • Experience:, • 8+ years of Product Management experience in B2B SaaS environments., • Experience building customer interaction platforms, communication products, conversational systems, workflow automation tools, or AI‑driven products., • Proven track record delivering scalable, API‑driven, cloud‑native products., • Experience working on products with measurable business impact, adoption targets, and revenue objectives., • Experience operating in cross‑functional environments with Engineering, Design, Data, AI, and Commercial teams., • Languages:, • Fluent English (interview will be conducted in English)., • Additional European languages are a plus., • Communication:, • Strong communication skills, both verbal and written., • Ability to influence stakeholders across technical, business, and executive audiences., • Comfortable presenting product vision, roadmap decisions, and business outcomes., • Technical Skills:, • Understanding of conversational AI, voice automation, messaging platforms, or customer engagement technologies., • Experience with APIs, integrations, SaaS platforms, and distributed systems., • Familiarity with AI‑powered products, conversational interfaces, LLM‑based solutions, or workflow automation., • Strong analytical skills with experience defining KPIs, success metrics, and ROI models., • Knowledge of data privacy, security, and compliance principles is a plus., • Interpersonal Skills:, • Ability to collaborate in a diverse and dynamic environment., • Strong product ownership mindset., • Excellent collaboration and stakeholder management skills., • Strategic thinker with strong execution capabilities., • Comfortable navigating ambiguity and solving complex product problems. Benefits • Remote Work: Up to 3 days a week!, • Work‑life balance: We have flexible entrance and departure time., • Summer schedule on Fridays: Start early your weekends!, • Referral Bonus: €1500 for every talent you refer (after 6 months)., • Flexible Remuneration: COBEE platform., • Private Medical Insurance: Adeslas., • Continuous Learning: Access to our internal platform for continuous development., • Vacation: 23 vacation days plus an intensive schedule in July and August., • Teambuilding: Our afterworks and activities are memorable! Diversity, Inclusion & Belonging At Nextlane, we are committed to creating a space where everyone feels valued and respected. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation. • Support for people with disabilities. xcskxlj If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience., • Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law. #J-18808-Ljbffr