Field Application Engineer - Queclink Wireless Solutions
2 days ago
Lleida
Field Applications Engineer (FAE) – Madrid, Spain About Us Queclink Wireless Solutions is a globally recognized provider of IoT hardware and telematics solutions, helping businesses build smarter, safer, and more connected operations. Since 2009, we have partnered with customers worldwide to deliver reliable, high-performance devices across fleet management, asset tracking, video telematics, and industrial applications. With a strong focus on innovation and collaboration, Queclink continues to expand its global footprint and drive the future of connected technology. Position Overview We are seeking a highly technical and customer-focused Field Applications Engineer (FAE) to support the growth of our industrial IoT and networking business across Europe and international markets. This role will serve as a key technical bridge between customers, sales teams, and R&D, supporting solutions across industrial routers, telematics, video telematics, fleet management, and industrial connectivity applications. The ideal candidate combines strong networking and industrial communication expertise with a consultative, customer-facing mindset. You will play a critical role in solution design, technical enablement, troubleshooting, pre-sales support, and long-term customer success while helping drive adoption of Queclink’s expanding industrial router and IoT portfolio. Key Responsibilities • Provide high-level technical support to customers, partners, and distributors across industrial networking and IoT deployments, • Act as the primary technical advisor during pre-sales and post-sales engagements, supporting solution architecture, product selection, and deployment planning, • Collaborate closely with sales and business development teams to support customer acquisition and strategic opportunities, • Diagnose and resolve complex technical issues related to industrial routers, connectivity, network performance, and device integration, • Conduct technical demonstrations, proof-of-concept testing, customer workshops, and training sessions for partners and end users, • Support OEM, system integrator, and channel partner projects throughout the full customer lifecycle, • Develop and maintain technical documentation including deployment guides, troubleshooting procedures, knowledge base articles, and training materials, • Gather customer feedback and market insights to support product improvements and future roadmap planning, • Work cross-functionally with global R&D and product teams to escalate and resolve advanced technical challenges, • Support on-site deployments and customer visits when required across Europe and other international regions, • Maintain accurate and transparent project and customer activity within CRM and internal systems Qualifications Required Qualifications • 5+ years of experience in Field Applications Engineering, Technical Support Engineering, Solutions Engineering, or related customer-facing technical roles within IoT, networking, telecommunications, or industrial automation, • Strong hands-on experience with industrial routers, cellular gateways, networking hardware, or wireless communication solutions, • Deep understanding of networking technologies and protocols including TCP/IP, VPN, NAT, DHCP, routing, and firewall configurations, • Understanding of DC circuits and low-voltage electronic systems, • Ability to solder, build simple wiring harnesses, and operate basic electronic test equipment such as power supplies and DC converters, • Ability to troubleshoot complex networking and connectivity environments independently, • Experience supporting B2B customers in industrial IoT, transportation, smart city, telematics, or enterprise networking environments, • Strong customer communication and presentation skills with the ability to explain technical concepts to both technical and non-technical stakeholders, • Comfortable working in an international, cross-cultural environment with global teams and customers, • Excellent English communication skills required; Spanish and/or additional European languages are a strong advantage, • Bachelor’s degree in Telecommunications, Computer Science, Electrical Engineering, or a related technical field preferred Preferred Qualifications • Experience with LTE, 5G, Wi-Fi, and industrial communication protocols such as MQTT, Modbus, or CAN, • Basic programming knowledge in any language, • GNSS/GPS systems experience, • Telecommunications or cellular systems experience, • Embedded systems experience, • Experience configuring industrial routers and networking equipment, • Knowledge of vehicle communication protocols and data systems, including CAN bus, • Industry certifications such as CCNA, Network+, or similar networking certifications are a plus We Offer • Competitive compensation and incentive packages, • Opportunity to work with cutting-edge industrial IoT and networking technologies, • A highly collaborative international team environment, • Exposure to global customers, strategic projects, and emerging industrial networking applications, • Continuous learning and professional development opportunities, • A key technical role supporting the growth of Queclink’s international networking and IoT business Equal Opportunity Employer Queclink Wireless Solutions is an equal opportunity employer committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to any characteristic protected under applicable Spanish or European Union employment laws. Candidate Privacy Notice Personal data submitted during the recruitment process will be processed by Queclink Wireless Solutions solely for hiring and recruitment purposes in accordance with applicable data protection laws, including the GDPR. By applying for this position, you acknowledge and agree to the processing of your personal data for recruitment-related activities. By submitting your application, you acknowledge and understand the processing of your personal data for recruitment purposes.
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