IT Onsite Technician
4 days ago
Madrid
Role: • Provide day to day local/remote desktop support., • Handle inbound calls and answer questions., • Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system., • Providing support for service requests involving PCs, laptops, phones, and peripheral devices., • Resolving hardware and basic software issues., • Providing feedback on technical processes to support efficiency improvements Requirements: • Typically 2–3 years of experience., • Ability to build relationships., • Excellent time management skill., • Experience in OS, Apps and H/W installation and troubleshooting depending on project products., • Able to provide feedback on new technical processes to help drive efficiency., • Fluent in local language., • Communicative English. Benefits: • Buddy program, • Internal career development program, • International job opportunities, • Onboarding program, • Unlimited employment contract Be part of Us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.