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About the Team Hiring In the Customer Success Organisation, keeping and delighting our customers is our most important task. We understand that driving continuous adoption of Graitec IP and Autodesk technology is paramount to a successful engagement with our customers, and as such we have created a Customer Success Team focused on increasing adoption of our solutions, ensuring our customers are successfully meeting their business goals. ¿Le interesa este puesto? Puede encontrar toda la información relevante en la descripción a continuación. Overview The Customer Success Specialist’s primary function is to secure the customers’ renewal business and then drive the onboarding and adoption of Graitec IP and Autodesk’s core products and solutions by providing post‑sales guidance and initiatives directly to existing customers. Interacting directly with customers via phone, the specialist will help improve overall customer satisfaction, product adoption, and promote upsell and cross‑sale of Graitec IP, thereby increasing overall customer satisfaction. The role will include partnership with Sales on account and territory planning, provide customer health leadership, handle escalations on at‑risk customers, and strategise on many Customer Success Initiatives. Key Responsibilities • Prepare and communicate renewal quotes to drive customer renewal rate., • Encourage early renewal., • Become a trusted advisor to customers and advocate our IP products during renewals., • Monitor health indicators, renewal dates and growth opportunities., • Conduct outbound customer calls and emails with a required minimum number of contacts daily., • Use the CRM system to document all customer opportunities and activity.Key Success Indicators, • Renewal rates., • Upsell and cross‑selling metrics., • Onboarding and adoption., • Customer satisfaction (Net Promoter Score).Responsibilities, • Experienced in customer service/support, lead generation, and sales through services., • Demonstrated ability to support multiple product lines in a growing, fast‑paced environment.Qualifications, • Fluent level of Czech and/or Slovak., • Fluent English speaking to ensure fruitful collaboration across countries., • Strong empathy for customers., • Strong verbal and written skills., • Ability to problem‑solve and think outside the box to meet company expectations., • Proficient in MS Office products (Excel, Word, Outlook, PowerPoint)., • Ability to build collaborative relationships within sales/support to facilitate a better customer experience., • Highly skilled at multi‑tasking with the ability to quickly adapt and learn., • Exceptional levels of attention to detail.Diversity Commitment At Graitec, we’re proud to foster a diverse and inclusive workplace. We value our employees for who they are and the contributions they bring, encouraging everyone to be their authentic selves at work. This diversity helps us better serve the wide range of customers and markets we operate in. We welcome applications from all backgrounds and assess candidates solely on their skills and ability to succeed in the role. Pay Range On‑Target Earning Minimum Annual On‑Target Earning: 27,000 euros. Maximum Annual On‑Target Earning: 40,000 euros. Role Targeted Variable Pay Mix: 80% fixed + 20% variable. xcskxlj Note: Salary range indicated in this add is for information only and targeted for a specific seniority level and location; final salary offer might vary depending on final candidate location and seniority. #J-18808-Ljbffr

ppJoin one of the leading hairdressing chains in the Nordic countries and experience working in an international environment! Are you a passionate hairdresser who loves your craft and can communicate in English? This is your opportunity! /p h3What do we offer? /h3 ul liRenowned hairdressing chain: Become part of a well‑known hairdressing company in the Nordic countries, with a strong reputation and loyal customers, and receive a competitive Nordic salary. /li liFull support: Both the company and EUTALENTS will support you throughout your relocation. You won’t have to manage everything on your own — we provide all the assistance needed to make your move a smooth and successful experience. /li liInternational environment: Join a diverse and multicultural team; the company has employees from more than 20 different nationalities. Enhance your professional experience while immersing yourself in an international culture. /li /ul h3Responsibilities /h3 ul liPerform dry cuts for women and men. Provide exceptional customer service, understanding and meeting clients’ needs. /li liPromote and sell hair care products. /li liActively contribute to creating a pleasant and collaborative work environment. /li liKeep common areas clean and organized to ensure a welcoming atmosphere for both clients and employees. /li /ul h3Requirements /h3 ul liAt least one year of experience or a qualification in hairdressing. /li liIntermediate level of English (B1 or higher). /li liBasic digital skills for appointment management and communication tools. /li liEuropean passport. /li /ul h3Benefits /h3 ul liCompetitive salary structure: We offer a salary structure that recognizes and values the experience of our hairdressers. Starting salary is €2,300 net per month for those with 0–2 years of experience. Additional bonuses will be added based on performance, overtime, and product sales. For candidates with more experience, salary increases accordingly. /li liSchedule flexibility: Enjoy a 37‑hour work week with the flexibility of having two Saturdays off per month. All overtime hours are paid. /li liCareer development opportunities: We encourage continuous professional development and offer multiple opportunities for promotion and training within the company. /li liRelocation support: We are committed to making your relocation and adaptation as smooth as possible. The company covers your flight and you will receive assistance with the necessary procedures upon arrival (such as obtaining a D‑number) from both the hairdressing chain and EUTALENTS. /li /ul pDon’t wait any longer — take the next step in your career! This is your chance to work in an international environment, learn and grow alongside professionals from different nationalities, and live a unique experience in the Nordic countries! /p pApply now and start your new professional adventure! /p pThe selection process is mostly conducted in English. /p /p #J-18808-Ljbffr

EUTALENTS is a leading recruitment agency specializing in connecting European talent with Nordic companies, bridging the gap and fostering collaboration across borders. Join one of the leading hairdressing chains in the Nordic countries and experience working in an international environment! Are you a passionate hairdresser who loves your craft and can communicate in English? This is your opportunity! What do we offer? Renowned hairdressing chain: Become part of a well-known hairdressing company in the Nordic countries, with a strong reputation and loyal customers, and receive a competitive Nordic salary!Full support: Both the company and EUTALENTS will support you throughout your relocation. You won’t have to manage everything on your own — we provide all the assistance needed to make your move a smooth and successful experience.International environment: Join a diverse and multicultural team; the company has employees from more than 20 different nationalities. Enhance your professional experience while immersing yourself in an international culture!Responsibilities: Perform dry cuts for women and men. Provide exceptional customer service, understanding and meeting clients’ needs. Promote and sell hair care products. Actively contribute to creating a pleasant and collaborative work environment. Keep common areas clean and organized to ensure a welcoming atmosphere for both clients and employees.Requirements: At least one year of experience or a qualification in hairdressing.Intermediate level of English (B1 or higher).Basic digital skills for appointment management and communication tools.European passport.Benefits:Competitive salary structure : We offer a salary structure that recognizes and values the experience of our hairdressers. Starting salary is €2,300 net per month for those with 0–2 years of experience. Additional bonuses will be added based on performance, overtime, and product sales. For candidates with more experience, salary increases accordingly.Schedule & flexibility: Enjoy a 37-hour work week with the flexibility of having two Saturdays off per month. All overtime hours are paid.Career development opportunities: We encourage continuous professional development and offer multiple opportunities for promotion and training within the company.Relocation support: We are committed to making your relocation and adaptation as smooth as possible. The company covers your flight and you will receive assistance with the necessary procedures upon arrival (such as obtaining a D-number) from both the hairdressing chain and EUTALENTS.Don’t wait any longer — take the next step in your career! This is your chance to work in an international environment, learn and grow alongside professionals from different nationalities, and live a unique experience in the Nordic countries! Apply now and start your new professional adventure!The selection process is mostly conducted in English.

pEUTALENTS is seeking passionate hairdressers to join a renowned hairdressing chain in the Nordic countries. This role involves performing haircuts, providing excellent customer service, and promoting products. Candidates will benefit from a competitive salary starting at €2,300 net per month, along with relocation support and career development opportunities. /ppThe position requires at least one year of hairdressing experience and intermediate English skills. Join us in a multicultural team where your skills can shine! /p #J-18808-Ljbffr