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Who are we? A trusted property manager of premium, holiday-rental apartments and villas located between Malaga and Marbella. Our office is in Benalmadena. We provide quality accommodation to ensure guests have fantastic stays, and owners have a stress-free rental experience. RESPONSIBILITIES MAY INCLUDE (among others): IN PERSON · Property lead: o Get to know the property, become the expert on the requirements and look at it through the lens of the owner, ensuring small details are always taken care of, and the quality of the accommodation is maintained at a high standard · Property preparation (pre-guest check) : o has cleaning been done to the required standard? o Check all the small details are perfect for guest arrival o Put out wine/welcome note etc · Guest check in & key handover for allocated guests/properties : o Welcome to property & area & recommendations o Tour the property (or describe layout of resort/building) o Describe amenities/instructions o Highlight key house rules o Answer questions & go above & beyond to solve problems and provide useful support during their stay, as needed Issue/problem resolution – in-person visit as required by guest (or as directed) to try to resolve any issues. If issues cannot be resolved, leverage the Verano network sheet to contact tradespeople and make appointments. Liaise with guests and re-attend the property as needed until the problem is resolved. Ad-hoc property upkeep – arranging appointments with tradespeople and giving access and overseeing repairs. Collecting/delivering items to properties as needed. Purchase and replenishment of property essentials such as hygiene welcome pack or kitchen products. Ad-hoc trips to support guests or the Verano team and solve problems ONLINE/PHONE-BASED Guest Lead –be the point of contact for specific guests. This may include (once booking is confirmed) à communicating the arrival/check in details, managing the check-in (either virtually or in person) managing guest communication, helping solve any issues. Tracking maintenance– receive updates about anything damaged/broken from cleaners/guests, and arrange to repair or replace. Making appointments as needed - for general maintenance, repairs and upkeep of properties. Capabilities required: Ø Positive problem solver – can find solutions proactively to property or guest issues Ø Good under pressure and very quick to adjust to changing needs Ø Self-starter – able to see what needs to be done, without being always instructed Ø Team player – happy to share, communicate and listen Ø Outstanding people skills - Friendly, helpful and articulate for guests Ø Excellent attention to the details needed to ensure guests have a 5* experience & properties are clean/well-kept Ø Comfortable using mobile/laptop, apps and technology for communication, and calendar management IMPORTANT ROLE DETAILS: · Must speak English/Spanish fluently = e.g. can communicate on the phone with guests/maintenance staff about problems, in both languages · 20 hours per week contract April/May/June increasing to 30 hours per week July - October · Wages: €10 per hour gross + €1.5 per hour additional for fuel. Contract provided. · Must be flexible on working days/hours Hours will be spread over a maximum of 6 days each week, depending on the rental calendar. One day minimum will always be allocated as a day off. This will be known 1 week in advance but can sometimes change if a guest arrival changes last minute. · Working hours can fall anywhere from 9am onwards, depending on the guest arrival time (our last check-in time for guests in person, is 22h). usually we know the guest arrival time quite well in advance so you can plan your schedule accordingly. · You will need to have (Please note - messaging with guests is impossible to predict, but we don’t expect you to respond to messages after 20h unless it is an emergency, in which case you can follow the emergency procedures we will train you on - you can also forward any messages you receive to the admin manager if you cannot/are unable to reply.) · Hours will be tracked by the property manager, and shared with your manager on a weekly basis. We apply 1 hour per check in for apartments. 2 hours per villa. Other hours will be used for managing the property and guests - you track & submit those each week. · Must have own car (without restrictions on use) Regular travel in your own vehicle will be required between properties. Properties are located between in Elviria/Los Altos (Marbella) and Benalmadena/Torremolinos. NB. Most properties are in Benalmadena/Mijas/La cala · Availability during this contract is critical as it is our busiest period. Holiday allowance (including bank holidays, if worked) will be accrued and paid to you at the end of the contract Job Type: Part-time Work Location: In person