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Position Summary: Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff. Hiring Requirements: • Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred)., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities., • Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Very strong management skills in a multicultural and dynamic environment, • Very strong communication, problem solving, decision making, and interpersonal skills, • Superior customer service, teambuilding and conflict resolution skills, • Strong planning, coaching, organizing, staffing, controlling, and evaluating skills, • Intermediate computer software skills required, • Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.

Minimum 3 yrs of experience as front of house managerial/operational experience in a 4 / 5 * luxury hotel, cruise line or hospitality industry related field preferred.Ability to travel extensively throughout the fleet and to self-manage workload and productivity levels to ensure maximum output throu

Qualifications: • Minimum of two (2) years Butler/guest facing services experience in a luxury environment., • Excellent fluent English (verbal and written). Conversational in an additional languages is mandatory such as (German, Portuguese, French, Italian, Spanish, Mandarin, Chinese, Japanese, Russian, Arabic)., • Strong emotional intelligence is required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items., • Comprehensive understanding of ultra-luxury hospitality standards and bespoke guest service delivery., • Mastery of formal dining etiquette, silver service and in-suite fine dining presentation, • Deep understanding of VIP, celebrity, and high-net-worth guest expectations. Duties and Responsibilities: • Deliver personalized Butler service by preparing and maintaining guest suites according to preferences and company standards, • Fully knowledgeable of the in-suite services, food and beverages, basic etiquette, amenities, functions, and systems, • Coordinate and provide in-suite services including dining, amenities, housekeeping support, laundry, packing/unpacking, shoeshine and any other special requests, • Maintain accurate guest history records and communicate effectively with supervisors and other departments ensuring prompt recovery, • Assist in booking reservations for restaurants, spa, shore excursions and private tours as required., • Maintain cleanliness, organization, inventory, and public health compliance in suites, pantries, and assigned areas

Conducts gaming table games such as Blackjack, Dice, Roulette, Let It Ride, or Caribbean Stud Poker and other related table games in the shipboard Casino by performing the following duties. Two years dealer experience conducting Blackjack, Dice, American Roulette, Caribbean Stud Poker and various ot

Position Summary: Supervise daily operation of the laundry. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Laundry Managers are a vital part of the management of any facility. He/She must possess some degree of technical proficiency; the ability to assess methods and procedures, knowledge of equipment and supplies, exercise good judgment on any corrective program and enough skill to determine the essentials and importance of complete divisional programs., • The Laundry Master is accountable to the Executive Housekeeper for the day-to-day efficient operation of the laundry facility, • Ability to apply common sense and carry out detailed written or oral instructions. Ability to deal with problems involving guests and their requirements., • Washing, ironing, dry cleaning and storing of all laundry products., • Ensures that all equipment is fully operational at all times and Liaise with Executive Housekeeper to repair equipment in a timely manner., • Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color., • Check finished product at the end of each cycle to ensure that the desired result is achieved. Enforce proper quality controls at each stage., • Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range., • Coordinates daily inspection to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature., • Submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer., • Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember (there will be no charge if the item to be cleaned is verified by the Laundry Manager as a bone fide uniform item)., • All problem resolutions in the laundry must be directed to the Executive Housekeeper., • Oversees sorting and washing procedures., • Oversees timely distribution of all linen/laundered items for Front and Back of House areas this includes but is not limited too staterooms, crew cabins, Food & Beverage areas, Spa, Pool, Cruise Division etc., • Co-ordinates washing schedules with the Cruise Division to ensure all costumes, etc required for theater/characters are laundered on time and to the required specifications., • Oversees the setting of formulas and cycles for types of linen and types of soil and partners with Ecolab representative to ensure machines are regularly calibrated and service appropriately., • Make sure all workers keep areas and equipment clean, sanitized and organized., • Coordinate all maintenance and repairs of machinery. Advises the Executive Housekeeper immediately of any malfunctions and/or laundry concerns., • Completes Crunchtime requisitions for all chemical supplies and understands the financial budget and work within these guidelines. Advises the Assistant Executive Housekeeper for any non chemical supplies required for the laundry., • Liases with the Senior Deck Supervisor to ensure all Top Suite items are returned to guests on time and with the utmost quality., • Completes quality control checks of Top Suite bed linens, towels and robes and liases with the Linen keeper and Senior Deck Supervisor to ensure the best quality items are available., • Reviews weekly with the Executive Housekeeper the sales and revenue generated in the laundry through guest and crew laundry,monitors and looks for opportunities to meet/exceed targets., • Reviews regularly with the Executive Housekeeper the financial budget to ensure the operation remains on plan for the month/year to meet targets., • Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction., • Other duties may be assigned., • Understand and can apply in work practices environmental policies and procedures concerning such functions as collection, sorting and disposal of solid wastes and use of chemicals associated with cleaning, dry cleaning and laundry operations., • Know and follow all SQM policies., • All shipboard employees must by physically able to participate in emergency life saving procedures and drills. Full use/range of motion of arm and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency requiring the lowering of a life boat. Hiring Qualifications: Minimum hiring, language and physical requirements to perform the job. Hiring Requirements:High school or equivalent. A minimum of three years of related experience and/or training in the laundry field; or equivalent combination of education and experience. Language Requirements:Ability to read and interpret English language documents such as safety rules, operating and maintenance instructions, and procedure manuals. Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. In the event of an emergency the employee may be required to sit, stoop, kneel or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment.Professional Butler or luxury service certification such as The International Butler Academy) is an advantage.Previous shipboard experience is highly preferred.Excellent fluent English (ver

In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean Internati

The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees and managing budgets in excess of $1M annually. · Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment · Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible · Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment · bachelors’ degree preferred Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.

Required to speak English clearly and distinctly.Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.Flexibility to manage, focus, direct and encourage a positive, dyna

Qualifications: Minimum 3 yrs of experience as front of house managerial/operational experience in a 4 / 5 * luxury hotel, cruise line or hospitality industry related field preferred. Ability to travel extensively throughout the fleet and to self-manage workload and productivity levels to ensure maximum output through remote supervision. Ability to conduct training sessions at all levels including one on ones and large groups. Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse housekeeping operation by navigating through a changing work environment. Excellent fluent English (verbal and written). This also includes giving and receiving instructions in verbal and written forms and effectively and efficiently engaging with guests and crew members. Duties and Responsibilities: Elevates and advances Butler service standards fleet-wide. Drives consistency in refined, intuitive, and highly personalized service delivery. Strengthens the professional identity, confidence, and capability of Butler teams. Ensure consistent delivery of highly personalized, anticipatory, and professional service. Provide clear, constructive, and actionable feedback to individuals and teams. Deliver workshops, onboarding support, masterclasses, and service refresh sessions.

Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area.This position provides direct support to the Assistant Housekeeping Manager and Housekeepi

In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Minimum one-year expe

Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service t

In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Minimum one-year expe

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a cruise line (shipboard), • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Preferably with Shipboard experience.Required to speak English clearly and distinctly.Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.Flexibility to manage, focus,

Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes f

Minimum one year Housekeeping Supervisory experience a large 4- or 5-star hotel (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees. Housekeeping Supervisor is responsible for the operational management of

Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area. Housekeeping Supervisor possess a keen understanding of the importance of exceptional ser

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties. Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and othe

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other

Supervise daily operation of the laundry.Essential Duties and Responsibilities.Assistant Laundry Masters are a vital part of the management of the shipboard laundry facilities.He/she must possess an adequate degree of technical proficiency; the ability to lead, manage and direct the crew members wor

Supervise daily operation of the laundry.Essential Duties and Responsibilities.Assistant Laundry Masters are a vital part of the management of the shipboard laundry facilities.He/she must possess an adequate degree of technical proficiency; the ability to lead, manage and direct the crew members wor

Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services. Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisf

Qualifications: Si cree que es el candidato ideal para la siguiente oportunidad, envíe su solicitud después de leer la descripción completa. Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment. Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin). Good working knowledge of Microsoft applications, Fidelio and hotel operating systems. Proactive approach to problem solving. Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts. Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services. Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship. Coordinates, organizes and supervises the front office operation. Displays a full and comprehensive knowledge of the ships facilities, ports of call and services. xcskxlj Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

Position Summary: Supervise daily operation of the laundry. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Laundry Managers are a vital part of the management of any facility. He/She must possess some degree of technical proficiency; the ability to assess methods and procedures, knowledge of equipment and supplies, exercise good judgment on any corrective program and enough skill to determine the essentials and importance of complete divisional programs., • The Laundry Master is accountable to the Executive Housekeeper for the day-to-day efficient operation of the laundry facility, • Ability to apply common sense and carry out detailed written or oral instructions. Ability to deal with problems involving guests and their requirements., • Washing, ironing, dry cleaning and storing of all laundry products., • Ensures that all equipment is fully operational at all times and Liaise with Executive Housekeeper to repair equipment in a timely manner., • Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color., • Check finished product at the end of each cycle to ensure that the desired result is achieved. Enforce proper quality controls at each stage., • Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range., • Coordinates daily inspection to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature., • Submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer., • Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember (there will be no charge if the item to be cleaned is verified by the Laundry Manager as a bone fide uniform item)., • All problem resolutions in the laundry must be directed to the Executive Housekeeper., • Oversees sorting and washing procedures., • Oversees timely distribution of all linen/laundered items for Front and Back of House areas this includes but is not limited too staterooms, crew cabins, Food & Beverage areas, Spa, Pool, Cruise Division etc., • Co-ordinates washing schedules with the Cruise Division to ensure all costumes, etc required for theater/characters are laundered on time and to the required specifications., • Oversees the setting of formulas and cycles for types of linen and types of soil and partners with Ecolab representative to ensure machines are regularly calibrated and service appropriately., • Make sure all workers keep areas and equipment clean, sanitized and organized., • Coordinate all maintenance and repairs of machinery. Advises the Executive Housekeeper immediately of any malfunctions and/or laundry concerns., • Completes Crunchtime requisitions for all chemical supplies and understands the financial budget and work within these guidelines. Advises the Assistant Executive Housekeeper for any non chemical supplies required for the laundry., • Liases with the Senior Deck Supervisor to ensure all Top Suite items are returned to guests on time and with the utmost quality., • Completes quality control checks of Top Suite bed linens, towels and robes and liases with the Linen keeper and Senior Deck Supervisor to ensure the best quality items are available., • Reviews weekly with the Executive Housekeeper the sales and revenue generated in the laundry through guest and crew laundry,monitors and looks for opportunities to meet/exceed targets., • Reviews regularly with the Executive Housekeeper the financial budget to ensure the operation remains on plan for the month/year to meet targets., • Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction., • Other duties may be assigned., • Understand and can apply in work practices environmental policies and procedures concerning such functions as collection, sorting and disposal of solid wastes and use of chemicals associated with cleaning, dry cleaning and laundry operations., • Know and follow all SQM policies., • All shipboard employees must by physically able to participate in emergency life saving procedures and drills. Full use/range of motion of arm and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency requiring the lowering of a life boat. Hiring Qualifications: Minimum hiring, language and physical requirements to perform the job. Hiring Requirements:High school or equivalent. A minimum of three years of related experience and/or training in the laundry field; or equivalent combination of education and experience. Language Requirements:Ability to read and interpret English language documents such as safety rules, operating and maintenance instructions, and procedure manuals. Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. In the event of an emergency the employee may be required to sit, stoop, kneel or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff. Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred). Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Strong planning, coaching, organizing, staffing, controlling, and evaluating skills Intermediate computer software skills required Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.

Qualifications: Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment Professional Butler or luxury service certification such as "The International Butler Academy) is an advantage Previous shipboard experience is highly preferred Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset). Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce Duties and Responsibilities: Ensure delivery of exceptional butler services to guests Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently Conduct embarkation inspections of all VIP suites Ensure in-suite arrival procedures are executed to brand standards. Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations. Mentor and prepare the Senior Butler for managerial responsibilities Meet or exceed brand‐defined performance targets and KPIs for the Butler Team.

The Royal Party Squad are the ultimate party ambassadors for Royal Caribbean. Royal Party Squad is responsible for creating an unforgettable party experience for guests aboard Royal Caribbean. Understanding of different games events and techniques to keep guests entertained during a nightclub/pool p

Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area.This position provides direct support to the Assistant Housekeeping Manager and Housekeepi

Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area.This position provides direct support to the Assistant Housekeeping Manager and Housekeepi

In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times.

Position Summary: Supervise daily operation of the laundry. Essential Duties and Responsibilities Assistant Laundry Masters are a vital part of the management of the shipboard laundry facilities. He/she must possess an adequate degree of technical proficiency; the ability to lead, manage and direct the crew members working in the laundry, assess methods and procedures, knowledge of equipment and supplies, and exercise good judgment on any corrective program. The Assistant Laundry Master is accountable to the Laundry Master and ultimately the Executive Housekeeper for the day-to-day supervision of the shipboard laundry facility The Assistant Laundry Master must have the ability to problem solve any operational issues or guest related situations. He/she must ensure the needs of the operation are met from a laundry perspective, including but not limited to bed linens ad towels for housekeeping, tablecloths and napkins for Food & Beverage and uniform washing, ironing, and dry cleaning for all crew, staff and officers. Liaise with Laundry Master, Executive Housekeeper and Facilities Manager to proactively maintain equipment as part of a preventative maintenance program, while ensuring any necessary repairs are completed in a timely manner. Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color. Assist Laundry Master in checking finished product at the end of each cycle to ensure that the desired result is achieved. Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range. Coordinates with the Laundry Master to ensure daily inspections take place to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature. When assigned by the Laundry Master, submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer. Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember (there will be no charge if the item to be cleaned is verified by the Laundry Manager as a bone fide uniform item). All problem resolutions in the laundry must be directed to the Laundry Master and then escalated to the Executive Housekeeper as needed.Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction. Oversees the setting of formulas and cycles for types of linen and types of soil. Make sure all workers keep areas and equipment clean, sanitized and organized. Hiring Requirements: ~ A minimum of two years of as Assistant Laundry Master on a 4 or 5-star hotel, cruise, or upscale industry.

The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a co

Qualifications: 1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel Preferably: With SHIPBOARD Experience 2. 5yrs of hotelier experience 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador's role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments. 2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. 3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation. 4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products. 5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. 6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner.

Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining r

In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Ability to manage the

Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining r

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties. Ability to learn the financial aspects of a casino operation, including the successful identification of expense re

In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean Internati

Supervise daily operation of the laundry.Essential Duties and Responsibilities.Assistant Laundry Masters are a vital part of the management of the shipboard laundry facilities.He/she must possess an adequate degree of technical proficiency; the ability to lead, manage and direct the crew members wor

In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times.

In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner.

Hotel Director/Hotel General Manager background in a 4- or 5-star hotel.Preferably: With SHIPBOARD Experience.Additional languages is an advantage (Spanish, Italian, Portuguese, French, German).Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s

In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff.Minimum one-year exper

Conducts gaming table games such as Blackjack, Dice, Roulette, Let It Ride, or Caribbean Stud Poker and other related table games in the shipboard Casino by performing the following duties. Two years dealer experience conducting Blackjack, Dice, American Roulette, Caribbean Stud Poker and various ot

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening