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  • Banquet Sous Chef - Four Seasons Hotel Madrid
    Banquet Sous Chef - Four Seasons Hotel Madrid
    4 days ago
    Full-time
    Centro, Madrid

    About the job About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role: We currently have an opportunity for a talented and creative Banquet Sous-Chef to join our Four Seasons Hotel Madrid team! Reporting into the Banquet chef, you will assist in leading the daily operation of the Banquets kitchen. Responsibilities will include selection, talent management and development of our culinary team, pl, food costs, banquet events, hygiene and sanitation, effective planning, budgeting, and purchasing decisions, policy making and inventory control, and ensuring our guests feel receive the highest levels of service excellence consistently. What you will do Managing the banquet kitchen operations and ensuring all production tasks are completed efficiently and on time. Supervising and coordinating the banquet kitchen team, ensuring smooth communication and workflow during service. Assisting in the creation and design of banquet menus that align with event requirements, seasonality, and the hotel’s culinary standards. Ensuring consistency in recipes, plating, and presentation across all banquet dishes. Monitoring and managing stock levels, ensuring accurate ordering and minimal waste for banquet production. Leading, training, and motivating the banquet culinary team with a focus on quality, discipline, and teamwork. Executing cooking techniques to prepare and present dishes according to established menus and event specifications. Maintaining high standards of hygiene, cleanliness, and food safety throughout the banquet kitchen. Ensuring all kitchen equipment and utensils are properly cleaned, maintained, and stored. Collaborating with the Banquet Chef, Executive Chef, and Events team to ensure seamless coordination and excellent guest experience. What you bring Culinary degree or equivalent qualification. Minimum 2 years Sous-Chef, ideally with hospitality and banqueting background. Strong knowledge of HACCP and food hygiene and safety regulations. Excellent organizational and leadership skills. Reliable, flexible, and service-minded. Must have fluency in English and Spanish, as well as the valid work permit. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends. Department: F&B kitchen Languages required: English and Spanish. The company History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

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  • Coordinador/a de eventos Cluster Hotel 5*GL
    Coordinador/a de eventos Cluster Hotel 5*GL
    4 days ago
    Full-time
    Centro, Madrid

    About the job ¡TE ESTAMOS BUSCANDO! DERBY HOTELS COLLECTION, es un grupo hotelero de reconocido prestigio nacional e Internacional en expansión, que cuenta actualmente con hoteles en Barcelona, Madrid y Londres, ubicados en edificios históricos como palacios, casas señoriales o construcciones emblemáticas, que destacan por albergar colecciones de obras de arte antiguo y contemporáneo, más de 5.000 piezas en total. Lo que los convierte en pequeños museos de incalculable valor artístico, dichos hoteles gozan de la representación de prestigiosas marcas como Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts entre otros. Somos una compañía global, atenta a la sostenibilidad, colaboradora con entidades de carácter social que promuevan valores de integración, igualdad de oportunidades e inserción social y creadora de experiencias únicas de excelencia, gastronomía y cultura. Estamos sinceramente comprometidos con la excelencia en el servicio, la calidad y, sobre todo, la mejora continua para asegurar la máxima satisfacción y personalización de nuestros huéspedes. GRUPO DERBY COLLECTION declara su compromiso con el establecimiento y el desarrollo de políticas que integren la igualdad de trato u oportunidades entre mujeres y hombres, sin discriminar directa o indirectamente por razón de género, así como con el impulso y el fomento de medidas por conseguir la igualdad real en el seno de la organización, estableciendo la igualdad de oportunidades entre mujeres y hombres como un principio estratégico de su política corporativa y de recursos humanos. GRUPO DERBY COLLECTION actualmente está en búsqueda de un/a Coordinador/a de Eventos Cluster Hotel 5 y Hotel Urban 5*GL). Si te apasiona la hostelería, llevar la excelencia y satisfacción del cliente al máximo nivel, y quieres unirte a este a gran equipo, aplica a nuestra oferta. Misión del puesto: será el encargado/a de coordinar, planificar y supervisar todas las actividades relacionadas con reservas y eventos que se llevan a cabo en los hoteles. Su objetivo principal será asegurar que todo lo relacionado con reservas y eventos se desarrollan sin problemas y a la vez ofrecer una excelente atención al cliente. Reporta a: Responsable reservas, grupos y eventos. Funciones: • Trabajará de cerca con el equipo de grupos y revenue de las oficinas centrales, con el equipo de ventas, clientes y otros departamentos del hotel para asegurar una planificación y coordinación efectivas de cada evento, así como todo lo relacionado con reservas., • Cotizará y contratará eventos de los dos hoteles, • Actuará como el principal punto de contacto para los clientes durante todo el proceso del evento. Debe entender las expectativas del cliente, resolver dudas, atender solicitudes especiales y asegurar de que se brinde un excelente servicio al cliente en todo momento., • Motivará al equipo encargado de la ejecución del evento, que puede incluir personal de banquetes, servicio de alimentos y bebidas, personal técnico y otros colaboradores, debe asegurar de que cada miembro del equipo comprenda sus responsabilidades y desempeñe sus funciones de manera eficiente., • Contribuir a la estrategia de venta del hotel y gestionar la adhesión de los departamentos a la consecución de esa estrategia., • Comunicación con el resto de departamentos, especialmente Front Office y F&B, para garantizar que se tienen en cuenta los requerimientos especiales de los clientes., • Construir relaciones fuertes con los clientes, los huéspedes y los miembros del equipo tanto de Hoteles como de Oficinas centrales, con el fin de obtener una comprensión completa de sus necesidades y trabajar para servir eficazmente., • Realizar una evaluación y seguimiento después de cada evento para recopilar comentarios tanto de los clientes como del equipo. Esto permitirá identificar áreas de mejora y asegurar que futuros eventos sean aún más exitosos., • Incorporación inmediata., • Jornada completa., • Excelente ambiente laboral en un equipo dinámico., • Programas de formación continua., • Sala comedor equipada para el personal., • Tarifas especiales Empleados/as y beneficios en todos los hoteles de nuestra colección., • Disponibilidad de anticipo de salario a tiempo real a través de la app Wagestream., • Club Benefits: podrás disfrutar de descuentos en marcas de reconocido prestigio en áreas como tecnología, viajes, moda, hogar y mucho más., • Retribución flexible (salud, tarjeta comida y transporte, formación, guardería)., • Seguro médico privado a precio más barato, por debajo de mercado., • Y muchos beneficios más. Department: Event About you • Experiencia de 5 años en la organización y gestión de eventos y reservas, preferiblemente en el sector hotelero., • Formación universitaria de hostelería o turismo., • Orientación al cliente., • Buen comunicador/a, asertivo/a y negociador/a efectivo ante situaciones de conflicto., • Tolerancia a altos ritmos de trabajo y resiliencia en situaciones bajo presión., • Sentido de responsabilidad corporativa y compromiso., • Idiomas: imprescindible tener buen dominio de castellano e inglés, así como de un tercer idioma. Cualquier otro idioma será valorado positivamente. Languages required: English and Spanish. The company Derby Hotels Collection is a hotel group of recognized national and international prestige in expansion, which currently has hotels in Barcelona, Madrid and London, located in historic buildings such as palaces, stately homes or landmark buildings, noted for housing collections of ancient and contemporary art, more than 5,000 pieces in total, which makes them small museums of incalculable artistic value, these hotels enjoy the representation of prestigious brands such as Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts among others. We are a global company, paying attention to sustainability, we collaborate with social organizations that promote values of integration, equal opportunities and social insertion and creating unique experiences of excellence, gastronomy and culture. We are sincerely committed to excellence in service, quality and, above all, continuous improvement to ensure maximum satisfaction and personalized attention to guests. GRUPO DERBY HOTELS COLLECTION declares its commitment to the establishment and development of policies that integrate equal treatment or opportunities between women and men, without discriminating directly or indirectly on the basis of gender, as well as the promotion and encouragement of measures to achieve real equality within the organization, establishing equal opportunities between women and men as a strategic principle of its corporate and human resources policy.

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  • Jefe/a Partida Restaurante CEBO
    Jefe/a Partida Restaurante CEBO
    4 days ago
    Full-time
    Centro, Madrid

    About the job ¡TE ESTAMOS BUSCANDO! DERBY HOTELS COLLECTION, es un grupo hotelero de reconocido prestigio nacional e Internacional en expansión, que cuenta actualmente con hoteles en Barcelona, Madrid y Londres, ubicados en edificios históricos como palacios, casas señoriales o construcciones emblemáticas, que destacan por albergar colecciones de obras de arte antiguo y contemporáneo, más de 5.000 piezas en total. Lo que los convierte en pequeños museos de incalculable valor artístico, dichos hoteles gozan de la representación de prestigiosas marcas como Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts entre otros. Somos una compañía global, atenta a la sostenibilidad, colaboradora con entidades de carácter social que promuevan valores de integración, igualdad de oportunidades e inserción social y creadora de experiencias únicas de excelencia, gastronomía y cultura. Estamos sinceramente comprometidos con la excelencia en el servicio, la calidad y, sobre todo, la mejora continua para asegurar la máxima satisfacción y personalización de nuestros huéspedes. GRUPO DERBY COLLECTION declara su compromiso con el establecimiento y el desarrollo de políticas que integren la igualdad de trato u oportunidades entre mujeres y hombres, sin discriminar directa o indirectamente por razón de género, así como con el impulso y el fomento de medidas por conseguir la igualdad real en el seno de la organización, estableciendo la igualdad de oportunidades entre mujeres y hombres como un principio estratégico de su política corporativa y de recursos humanos. GRUPO DERBY COLLECTION actualmente está en búsqueda de un/a Jefe/a de partida para el Restaurante CEBO situado en el Hotel Urban 5* GL en Madrid. Si te apasiona la hostelería, llevar la excelencia y satisfacción del cliente al máximo nivel, y quieres unirte a este a gran equipo, aplica a nuestra oferta. Misión del puesto: Supervisa que la elaboración de servicio de alimentos se lleve a buen término siguiendo los estándares de calidad establecidos por el Hotel. Responsable de la calidad, elaboración y presentación de los alimentos que se producen en la cocina asignada. Responsable de la eficiencia de los empleados a su cargo, así como del perfecto estado de limpieza, higiene y orden en las áreas bajo su responsabilidad. Reporta a: 2º Jefe/a de cocina Funciones: • Preparar y supervisar la preparación de los platos asignados a su estación. Asegurando que los ingredientes se manipulan adecuadamente y de que los platos se preparan siguiendo las recetas y técnicas establecidas., • Asistencia para la organización, coordinación y motivación al equipo de cocineros asignados a su partida., • Asegurar que todos los platos que salen de su estación cumplen con los estándares de calidad y presentación establecido., • Colaborar con otros departamentos de la cocina para garantizar la eficiencia en el servicio, especialmente con el Jefe/a de cocina y el jefe/a de cocina ejecutivo., • Velar por el correcto funcionamiento de la maquinaria y utensilios de cocina, así como de las cámaras frigoríficas y su control de temperatura. About you • Experiencia de 1 años como jefe/a de partida en hotel de categoría similar., • Experiencia de 3 años en cocina de hoteles., • Formación universitaria de grado superior específica de Cocina., • Experiencia en procedimientos APPCC., • Amplios conocimientos de técnicas de cocina y de control de costes., • Vocación de servicio y pasión por la hostelería., • Al día de las nuevas tendencias gastronómicas, tanto de productos como de nuevos diseños y presentaciones., • Buen comunicador, asertivo y negociador efectivo ante situaciones de conflicto., • Capacidad de liderazgo y gestión de equipos., • Excelentes actitudes de atención al cliente, comunicación y organización. BENEFICIOS • Incorporación inmediata., • Jornada completa, • Excelente ambiente laboral en un equipo dinámico., • Programas de formación continua., • Sala comedor equipada para el personal., • Tarifas especiales Empleados y beneficios en todos los hoteles de nuestra colección., • Disponibilidad de anticipo de salario a tiempo real a través de la app Wagestream., • Club Benefits: podrás disfrutar de descuentos en marcas de reconocido prestigio en áreas como tecnología, viajes, moda, hogar y mucho más., • Retribución flexible (salud, tarjeta comida y transporte, formación, guardería)., • Seguro médico privado a precio más barato, por debajo de mercado., • Y muchos beneficios más., • Tolerancia a altos ritmos de trabajo y resiliencia en situaciones bajo presión., • Sentido de responsabilidad corporativa y compromiso., • Imprescindible el dominio de castellano y del inglés. Language required: Spanish. The company Derby Hotels Collection is a hotel group of recognized national and international prestige in expansion, which currently has hotels in Barcelona, Madrid and London, located in historic buildings such as palaces, stately homes or landmark buildings, noted for housing collections of ancient and contemporary art, more than 5,000 pieces in total, which makes them small museums of incalculable artistic value, these hotels enjoy the representation of prestigious brands such as Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts among others. We are a global company, paying attention to sustainability, we collaborate with social organizations that promote values of integration, equal opportunities and social insertion and creating unique experiences of excellence, gastronomy and culture. We are sincerely committed to excellence in service, quality and, above all, continuous improvement to ensure maximum satisfaction and personalized attention to guests. GRUPO DERBY HOTELS COLLECTION declares its commitment to the establishment and development of policies that integrate equal treatment or opportunities between women and men, without discriminating directly or indirectly on the basis of gender, as well as the promotion and encouragement of measures to achieve real equality within the organization, establishing equal opportunities between women and men as a strategic principle of its corporate and human resources policy.

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  • Camarero/a
    Camarero/a
    1 month ago
    Full-time
    Madrid

    About the Company Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate. What you'll be doing: • Perform all duties of the lounge in a professional manner in alignment with PPG standards and Operation manuals,, • Handle passenger admission process for various type of customers including but not limited to premium customers of contracted airlines, financial institutions, walk-ins etc in a smooth and professional manner,, • Prepare and serve food & beverages, including all hot and cold drinks, to the guests all times with a pleasant and friendly attitude,, • Provide food and drink recommendations to guests,, • Restock food & beverages and glassware, when necessary, throughout the shift, • Maintain the highest quality and consistent products & quality standards by following all Company drink recipes and procedures, taste coffee and other non-alcoholic drinks to maintain familiarity with products and quality standards,, • Perform opening, closing and side duties – setting up and tidying up the lounge, ensure cleanliness of glass surfaces or counter tops, and entire lounge area, ensure equipment is in good condition and food safety standards are met, • Follow and observe Health and Safety standards by following self-monitoring plan, properly labeling, dating, covering, and refrigerating the prepared items for the lounge, • Assist the guests all times with polite, friendly, and professional manner,, • Always maintain perfect use of Plaza premium Group uniform as a brand ambassador,, • Any other duty/tasks as requested by the Employer. Job requirements: • Minimum 1-2 years’ experience in F&B operations preferably in hotel or catering industry, • Able to work in the bar, • Excellent customer service, interpersonal and communication skills, • Good command of spoken English and Spanish.

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  • Audiovisual production manager
    Audiovisual production manager
    1 month ago
    Full-time
    San Blas-Canillejas, Madrid

    Head of Audiovisual Production We are looking to immediately hire a versatile and creative Head of Audiovisual Production with strong experience in content creation and end-to-end project management. This role combines production leadership with hands-on involvement in content development, making it essential to the success of our audiovisual projects. 🗣️ Essential Requirements: Full fluency in Spanish and English (spoken and written). French is optional but highly valued. Proven experience producing commercials, branded content, documentaries, and digital formats. A strong background as a content creator, with an eye for visual storytelling. 📋 Key Responsibilities: Oversee all stages of production: pre-production, shooting, and post-production. Coordinate freelancers and technical teams, including hiring, logistics, and planning. Prepare technical scripts and shooting breakdowns, in collaboration with the creative and art departments. Actively contribute to the creative development and bring fresh, relevant ideas to each project. Step in to edit video content (Adobe Premiere, DaVinci Resolve, CapCut…) when needed. Ensure high production quality, timeline compliance, and smooth execution. Act as the key link between creative direction and production operations. 🧠 Candidate Profile: Minimum 4 years of experience as a Head of Production or similar role. Hands-on editing skills and familiarity with professional software tools. Hybrid mindset: both highly organized and creatively driven. Skilled in Movie Magic Budgeting, Notion, Frame.io, Excel, or similar tools. Flexible, solution-oriented, and comfortable in fast-paced environments. Strong leadership, teamwork, and communication skills. 💼 We Offer: Full-time contract. Competitive salary based on experience. Opportunity to work on high-level international creative projects. A collaborative and growing professional environment.

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  • Housekeeping Manager
    Housekeeping Manager
    1 month ago
    Full-time
    Madrid

    About the Company Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate. Responsibilities • Provide clear direction in assigning and instructing housekeeping crew in details of work., • Plan, organize, and monitor housekeeping team to ensure compliance with quality assurance standards set by the Company, which requires continuous visual inspection of the lounge and the lounge facilities., • To conduct performance evaluation of the housekeeping team., • Monitor and perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing and maintain the cleanliness and tidiness in lounges (public areas, shower rooms, back of the house areas, buffet counters)., • Establish and maintain adequate supplies for efficient operation., • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for housekeeping crew and ensuring proper labeling of hazardous supplies in accordance with the Company’s, regional, local and national authorities., • Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects., • To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system., • To take initiative to identify areas for improvement and participate in continual improvement activities., • To undertake other jobs assigned by supervisor from time to time. Requirements • Minimum 5 years supervisory experience in Housekeeping, • Excellent leadership and communication skills, • Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills, • Demonstrate ability to multi-task, proactively prioritize needs and effectively manage resources and time, • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Knowledge of policies applicable to housekeeping, • Good command of both written and spoken English and Spanish, • Shift duty is required, • Work location: Madrid International Airport

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  • Audiovisual project assistant
    Audiovisual project assistant
    1 month ago
    Full-time
    San Blas-Canillejas, Madrid

    We are looking to immediately hire a Project Assistant who is passionate about audiovisual content and project management! This position plays a key role in ensuring the successful development and completion of various content projects, guaranteeing the achievement of objectives, adherence to budgets, and meeting deadlines. 🗣️ Essential Requirements: Fluent in English, French, and Spanish (spoken and written). 📋 Main Responsibilities: Project Management: Collaborate in the planning and organization of content projects from start to finish. Monitor project progress, ensuring that milestones and deadlines are met. Organize and coordinate follow-up meetings with various teams involved. Support the production team in the operational and logistical development of projects. Communication and Coordination: Serve as the point of contact between departments and stakeholders. Coordinate logistics and resources required for project execution. Documentation and Reporting: Keep all project documentation updated (timelines, meeting notes, reports). Prepare detailed reports on progress and outcomes for management. Compliance and Quality Assurance: Ensure all processes comply with internal and external quality standards. Problem Solving: Identify potential risks at each project phase and propose effective solutions. Manage unexpected issues and conflicts with autonomy and efficiency. 🎬 Required Experience in Art Direction and Video Editing: We are looking for a versatile and creative profile capable of being directly involved in content creation, especially in: Participating in the development of visual concepts and storytelling. Helping define the visual style and narrative tone of the projects. Selecting and coordinating aesthetic elements (set design, colors, wardrobe, graphics). Video editing (Adobe Premiere, DaVinci Resolve, CapCut, etc.). Coordinating with the post-production team to ensure visual coherence. 🧠 Candidate Requirements: Education: Degree in Audiovisual Communication, Project Management, or related fields. Experience: Minimum 2 years in project management within the audiovisual or content creation sector. Tools: Experience with project management tools (Asana, Trello, MS Project, etc.). 🧩 Key Skills: Excellent organizational and time management skills. Ability to work under pressure and meet tight deadlines. Strong communication, teamwork, and artistic vision. Proactive mindset, autonomy, and results-oriented. 💼 We Offer: Contract: Full-time position. Salary: Competitive, based on experience. Benefits: Professional development opportunities, a dynamic and creative work environment, and additional corporate perks.

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  • Casino Shift Manager
    Casino Shift Manager
    1 month ago
    Full-time
    Alcobendas

    Join the Exciting New Team at Imagine Live Spain We’re thrilled to announce the launch of a brand-new team at Imagine Live Spain, a rising star in the online casino market with a fresh approach to live dealer entertainment, we’re set to make waves in the Spanish market. Work according to schedule: 8-hour shifts in the morning, afternoon and night The Shift Manager is responsible for overseeing the smooth operation of the live casino during assigned shifts, ensuring that all gaming activities meet company standards and comply with regulations. The role involves managing staff, resolving operational issues, and ensuring that players and partners receive the highest quality gaming experience. The Shift Manager works closely with other Studio Support roles to implement strategies, enforce policies, and ensure the optimal performance of the casino floor. Responsibilities: Team Supervision: • Supervise Game Presenters and Shufflers during assigned shifts., • Ensure that all staff members adhere to company policies, procedures, and gaming regulations., • Analyse staff schedules to ensure sufficient coverage during the shift., • Assist in training and mentoring team members, providing guidance and support as needed. Operational Oversight: • Oversee live gaming operations, ensuring that all games are conducted fairly and in compliance with internal and external regulations., • Monitor the performance of game presenters, and shufflers to ensure they are maintaining professionalism and high standards., • Identify, resolve and/or report operational issues, such as equipment malfunctions or staffing shortages, to minimize downtime and disruptions. Performance & Reporting: • Track and document shift performance, including player interaction, staff conduct, and any operational achievements and incidents., • Prepares and submits reports to the partners in the event of incidents, mistakes, responsible gambling issues, or deviations of the expected business parameters., • Report any irregularities or deviations from standard procedures to the Senior Shift Manager., • Provide feedback to staff members regarding their performance, addressing areas of improvement and recognizing achievements. Client Relations: • Address player or partners requests, complaints or disputes, ensuring that they are resolved in a timely and professional manner., • Ensure that the player experience is positive, offering assistance when needed and monitoring player satisfaction. Compliance & Standards: • Ensure all team members follow the company’s policies, gaming rules, and operational procedures during the shift., • Conduct periodic inspections of the studio, ensuring proper staff behavior, attire, and equipment functionality., • Stay informed about all relevant company updates, including new promotions, game strategies, and technological tools. Coordination & Communication: • Collaborate closely with the Senior Shift Manager and other departments to ensure seamless operations., • Relay important information to the team and provide updates regarding shifts, games, or policies., • Foster a positive and collaborative working environment to support team cohesion and motivation. Qualifications: Proficiency in Spanish or Portuguese and good command in English (both spoken and written)- Digitally literate • Previous land-based and/or online supervisory casino experience, familiarity with gaming regulations and live-streaming technology is a strong plus, • Excellent communication skills, both written and verbal, • Leadership, management and analytical skills, • Ability to identify problems and propose correct solutions, • Proven experience managing live operations or similar team set ups in a high-pressure environment.

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