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  • Country manager air cargo GSSA
    Country manager air cargo GSSA
    6 days ago
    €30000–€40000 yearly
    Full-time
    Madrid

    Reporting to Regional Manager Location: Madrid (MAD) – with travel required Contract Type: Full-time, Permanent Language Requirements: Spanish (native), English (fluent). Additional languages a plus Role Summary: The Air Cargo Manager is responsible for developing and executing the commercial strategy for air cargo sales, maximizing revenue and market share across assigned territories and accounts. The role acts as the primary point of contact between airlines, freight forwarders, shippers, and internal operations teams. Key Responsibilities Commercial & Sales • Develop and implement cargo sales strategies to achieve revenue and tonnage targets., • Identify, prospect, and acquire new freight forwarder and shipper accounts., • Manage and grow relationships with existing key accounts (FF, integrators, brokers)., • Negotiate rates, space allocations, and commercial agreements., • Conduct regular sales visits, presentations, and market activations., • Monitor market trends, competitor activity, and pricing dynamics. Operational Coordination • Coordinate with operations and handling teams to ensure service delivery commitments., • Liaise with airline partners (GSSA or direct) on capacity, schedules, and special cargo needs., • Follow up on bookings, shipment status, and document management., • Support claims handling and resolve customer service issues proactively. Reporting & Planning • Prepare sales forecasts, weekly activity reports, and performance dashboards., • Participate in budget planning and revenue projections., • Provide market intelligence and customer feedback to management. Requirements & Qualifications Essential • Minimum 3–5 years of experience in air cargo sales or GSSA environment., • Solid network of freight forwarders and key accounts in Spain., • Strong knowledge of air freight products (general cargo, express, special cargo, charter)., • Familiarity with IATA regulations, AWB processes, and cargo documentation., • Proven track record of meeting or exceeding sales targets., • Fluent in Spanish and English (written and spoken). Desirable • Experience with Middle East airline routes and Asian cargo markets., • Knowledge of handling agents and CTOs at MAD., • Experience supporting new airline launches in Europe., • Proficiency in Cargo Management Systems (e.g., Cargospot, Unisys, Hermes). Core Competencies • Results-driven with strong commercial acumen., • Excellent communication and negotiation skills., • Customer-focused with a problem-solving mindset., • Ability to work independently and manage multiple priorities., • Team player with cross-functional collaboration skills., • Adaptable to a fast-paced, dynamic industry environment. What We Offer • Competitive salary package + performance-based incentives., • International work environment within a growing cargo network., • Career development opportunities within the GSSA / airline industry. Flexible working arrangements where applicable. Industry Airlines and Aviation Employment Type Full-time

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  • Concierge
    Concierge
    7 days ago
    Full-time
    Retiro, Madrid

    Qualifications: SHIPBOARD Employment type Ability to speak English clearly, distinctly and cordially with guests. 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Experience in handling different types of events with 80+ guests. Guest services shipboard experience is an advantage. Essential duties and responsibilities: Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate. Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc. As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

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