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TELETRABAJO / REMOTO Rol / Objetivo principal del trabajo El enfoque principal es abordar las necesidades de los clientes del banco a través de varios canales de comunicación, como llamadas, correos electrónicos, WhatsApp y chat, brindando un servicio de primer nivel y mostrando productos bancarios digitales innovadores en el mercado alemán. Responsabilidades - Brindar servicio al cliente para problemas relacionados con la banca, como apertura de cuentas, bloqueos de contraseñas, transferencias, etc. - Gestionar tareas administrativas, incluida la respuesta a correos electrónicos y mensajes de WhatsApp. - Presentar y promover productos bancarios. - Cumplir con los requisitos de transparencia, información de servicio y regulaciones de protección al cliente relacionadas con los productos de inversión. - Informar y realizar un seguimiento de las anomalías en la aplicación. - Cumplir con los estándares de calidad y los objetivos de ventas establecidos por la entidad. Requisitos Educación Estudios preferidos en Administración de Empresas, Matemáticas o Derecho. Dominio de MS Office (Excel, Word, PowerPoint, Access). Dominio nativo del neerlandés. Buen nivel de inglés. Habilidades y competencias - Orientación al cliente con empatía y capacidad de escucha activa. - Excelentes habilidades de comunicación oral y escrita. - Capacidad analítica y de adquisición autónoma de nuevos conocimientos. - Visión comercial y habilidad para dialogar con clientes, empresas o grupos. - Fuertes habilidades para la resolución de problemas. - Trabajo en equipo con actitud proactiva y orientada a resultados. - Capacidad para planificar, organizar y prosperar bajo presión. - Iniciativa, autonomía y actitud positiva de "puedo". - Flexibilidad y adaptabilidad a entornos cambiantes y nuevas tecnologías. Experiencia Se valorará experiencia en banca (pero no obligatoria). Experiencia en atención al cliente. Beneficios - Puesto a tiempo completo (39 horas/semana). - Contrato de trabajo indefinido. - Interesante programa de referencias. - Salario competitivo. - Oportunidad de trabajar con el mayor proveedor de servicios del mundo. - Perspectivas reales de avance profesional dentro de la empresa. 📍Ubicación Madrid Role / Main Objective of the Job The main focus is to address the needs of the bank's customers through various communication channels such as calls, emails, WhatsApp and chat, providing top-notch service and showcasing innovative digital banking products in the German market. Responsibilities Provide customer service for banking-related issues such as account opening, password locks, transfers, etc. - Manage administrative tasks including responding to emails and WhatsApp messages. - Introduce and promote banking products. - Comply with transparency requirements, service information and customer protection regulations related to investment products. - Report and follow up on anomalies in the application. - Comply with quality standards and sales targets set by the entity. Requirements - Education Preferred studies in Business Administration, Mathematics or Law. - Mastery of MS Office (Excel, Word, PowerPoint, Access). - Native proficiency in Dutch. - Good level of English. Skills and competencies - Customer orientation with empathy and active listening skills. - Excellent oral and written communication skills. - Analytical capacity and independent acquisition of new knowledge. - Commercial vision and ability to dialogue with clients, companies or groups. - Strong problem-solving skills. - Teamwork with a proactive and results-oriented attitude. - Ability to plan, organize and thrive under pressure. - Initiative, autonomy and a positive "can do" attitude. - Flexibility and adaptability to changing environments and new technologies. Experience Experience in banking will be valued (but not mandatory). Experience in customer service. Benefits - Full-time position (39 hours/week). - Permanent employment contract. - Interesting referral program. - Competitive salary. - Opportunity to work with the largest service provider in the world. - Real prospects for career advancement within the company. 📍 Location Madrid

MARKETING MANAGER Are you a social media dynamo with a knack for making content explode online? Market Makers Enterprises, a global powerhouse in social media marketing, is on the hunt for a bold and imaginative Instagram Marketing Manager/Assistant to join our team of digital trailblazers. We’re all about helping content creators hit the big leagues, going viral with content that captivates, engages, and inspires. In this high-energy role, you’ll be at the forefront of our social media strategy, creating Instagram campaigns that stand out, boost engagement, and make a real impact. If you're ready to bring fresh ideas, work with a creative crew, and help elevate creators to new heights, this role is for you!. Core Responsibilities 1. Design and execute Instagram marketing strategies that elevate creators’ profiles and maximize their reach. 2. Create viral content ideas and collaborate with video production teams to execute them. 3. Manage multiple Instagram profiles, ensuring active engagement with followers and communities. 4. Analyze data from Instagram insights and multiple other analytics platforms, using key metrics to optimize growth strategies. 5. Stay on top of social media trends and apply the latest viral best practices. 6. Work closely with our creators to understand their brand and adapt content accordingly. Non-Core Responsibilities 1. Assist with content creation for other social platforms if needed. 2. Support other team members in brainstorming creative campaigns. 3. Maintain and build relationships with influencers and key social media figures. Day-to-Day Activities 1. Ideate fresh video concepts and pitch them to creators. 2. Track analytics and adjust strategies based on performance metrics. 3. Collaborate with the design and video production teams for compelling content. 4. Research trending topics, hashtags, and viral events. 5. Provide daily updates to creators and team members on performance metrics and growth. Must-have Hard Skills: Bilingual (English and Spanish). Appreciated Hard Skills: 1. Experience with Instagram marketing, preferably for influencers or brands. 2. Experience creating viral content. 3. Experience in any type of content ideation or production Essential Soft Skills: 1. Creativity and out-of-the-box thinking. 2. Strong communication skills, both written and verbal. 3. Excellent organization and time management. 4. Team player with a collaborative mindset. 5. Results-driven with a passion for social media trends. Compensation and Perks: $1500 - $4000 ($1500 base salary + generous uncapped commissions) Opportunities for growth and career advancement. Flexible, remote work environment. Ongoing training and development in social media marketing. Please note the following: This role may require a self-employment certificate.