1000+ Best Servicio al Cliente Jobs in Almenara (March 2026) - page 14

Customer Service Manager con Inglés - Empresa

2 days ago

Madrid

Are you ready to join a fast-growing company with a strong mission to drive sustainability and innovation? &##At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout. The Customer Experience Specialist (CES) is a key operational and customer experience expert responsible for designing, implementing, and continuously improving customer-facing operational processes in Spain. Acting as a bridge between Sales, Operations, and Global/Regional Operations, the CES ensures that customer solutions are operationally viable, scalable, and aligned with Global Operations standards, while meeting customer expectations throughout the full lifecycle of a lease or service agreement. The role combines operational consultancy, deal triaging, customer onboarding, process ownership, and participation in transformation and digitalisation initiatives. Process & Operational Consultancy: Act as Subject Matter Expert (SME) during pre-sales and deal consultation stages, providing operational guidance to Sales and customers. Ensure proposed solutions are compliant with Global Operations frameworks and operational best practices. Perform root cause analysis of operational pain points across the customer portfolio and promote standardisation and optimisation. Review, validate, and approve operational workflows in CRM systems. Lead or support customer onboarding by providing detailed walkthroughs of operational processes and systems. Support Sales during customer meetings to ensure continuity and alignment. Contribute to the design of scalable and standardised operational models to support growth. Customer, Sales & Operations Engagement: Transformation, Projects & Change Management: Support or lead customer experience, process optimisation, and digitalisation projects in Spain. Ensure alignment with SWEU and Global Operations methodologies, KPIs, and tools. Analyse customer feedback and operational data to identify improvement opportunities and define actions. Drive change management, workshops, training sessions, and communication routines to support adoption. Minimum 5 years’ experience in customer experience, operations, process optimisation, or project management. CRM, operational tools). Fluency in Spanish and strong command of English. Nice to have: experience in leasing, financial services, asset or IT service operations; consulting background. Make a real impact on the global economy through our innovative, digital, and sustainable business model. ♻️ As a leading global technology2use® | CHG-MERIDIAN AG company, we develop, finance, and manage customized technology usage models for the IT, industrial, and healthcare sectors. Independent from providers and with +40 years of extensive experience, our global community consists of more than 1,500 employees in 30 countries across the globe. Our headquarters are in Weingarten, Germany. Extensive On-boarding phase and individually planned introduction training &##Hybrid working model ⏱️ Flexible working hours (40/week) &##Medical private insurance &##Joint events: different holiday parties, after works, etc. &##We provide and promote an inclusive workplace where diversity is valued, and social and cultural backgrounds are embraced. Our commitment to diversity underpins every stage of the recruitment process.

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