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LLUCH ESSENCE, S.L.U. is a family company dedicated to the commercialization and distribution of essential oils and aromatic chemicals. LLUCH ESSENCE has been supplying the food and perfumery industry for more than 70 years, acting as agent and distributor of market leading products both nationally and internationally. The headquarters of our company are located in El Prat de Llobregat (Barcelona) and has large facilities with more than 19,000 m2 distributed in offices, laboratory and warehouse. We also have Affiliates in Colombia, Mexico & Singapour, and two HUBS in India and China. We have a global presence in the 5 continents. We have a portfolio of more than 4,000 references that we supply to more than 750 customers. Would you like to join the CS team to continue developing as a professional and be part of Lluch's growth process? Reporting to the Customer Service Manager, you will ensure Lluch's service level by acting as a liaison between the organization and the assigned customer portfolio in accordance with the company's commercial and development strategies. For that reason, the functions to be performed in the position are the following: Customer representative in the organization: intermediary service between customers and other departments of the company. Providing a high level of service by answering customer queries via e-mail and telephone Creation of commercial offers in the system according to customer requirements Receipt, management and registration of sales orders in SAP: creation, confirmation, tracking and stock updates within the order until shipment Stock control: analysis and control of incoming stock in the warehouse giving the correct date and allocation in the open orders Management and tracking of sample orders according to their typology. Support and resolution of customer complaints, incidents and returns. Consolidation of loads according to orders in progress Creation and tracking of customer contracts in the system. Periodic review. Maintain and update customer database in SAP. Ensure proactive communication with customer: deadlines, delays, stock availability, etc. Handling and sending of specific documentation related to product and orders: letters of credit, certificates of origin, invoices, etc. And technical documentation (TDS, SDS, COA, Halal, Kosher...). Comply with the company's occupational health and safety regulations. Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of company objectives. Qualifications Business degree, FPII or similar (not limited) Desirable: Qualification in perfumes and fragrances, market and applications Requirements Knowledge of F&F, chemical or similar. Advanced knowledge of the Office package Knowledge of SAP Knowledge of International Trade (INCOTERMS) Languages Spanish: Bilingual English: Advanced Second European language (French, German or Italian) at an advanced level, preferable Experience From 2 years of experience in a similar position Lluch Essence is driven by diversity, equity and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. The more integration there is, the better our work will be. The next step is yours. Apply to apply and join a growing multidisciplinary team. We are waiting for you! HR People & Culture dpt. at Lluch Essence

Buenas habilidades de comunicación, trato interpersonal y resolución de problemas. Oportunidades de desarrollo profesional. Oficinas modernas con espacios de descanso y excelente ambiente laboral.

Oportunidades de desarrollo profesional. Oficinas modernas con espacios de descanso y excelente ambiente laboral. Buenas habilidades de comunicación, trato interpersonal y resolución de problemas.

Te gustaría formar parte de nuestro equipo de Atención al Cliente?. Serás una pieza clave en el contacto diario con clientes internos y externos, combinando tareas administrativas con atención presencial en recepción. Además, darás soporte administrativo al equipo de Atención al Cliente y ot

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Hungarian and Romanian speaking Customer Service Representative for their Barcelona office.Position: Customer Service Representative.Handle incoming customer inquiries (via phone, email, chat,

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Assist customers with inquiries regarding products, orders, services, billing, and technical issues. Escalate unresolved issues to appropriate internal departments when necessary. Customer-focused with a positive, empathetic, and professional attitude.

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David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Service Representative for their Barcelona office.Position: Customer Service Representative.Answer phone calls, emails, and chat messages from customers regarding their

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Are you passionate about customer service and fluent in French? As a Customer Service Representative, you'll be the main point of contact for incoming customer inquiries and will ensure users get the support they need. This is an opportunity to work hands-on in a fast-paced environment with cutting-

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You can experience the culture and maybe even learn Catalan or Spanish.

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Account Manager for their Barcelona office. Accounting management experience is needed.

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Define department goals and KPIs in collaboration with executive leadership, aligned with the overall company strategy. By combining innovative technology with a deep understanding of financial infrastructure, the company enables seamless, secure, and scalable payment experiences for clients across

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David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Hungarian and Romanian speaking Customer Service Representative for their Barcelona office.

Dutch-Speaking Google Ads Account Manager Barcelona (Hybrid, 1-Month Accommodation). You will act as a trusted digital advisor to businesses, managing Google Ads campaigns and helping clients achieve their marketing goals.

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