Servicio al Cliente jobs in , Madrid - Page 11Create job alerts

Dirigir Proyectos de alto nivel y apoyar a los Project Managers.

Strategic Hotel Account Manager – Southern Europe Location: remote, either in the Spain, Portugal or Italy Thanks to its unique model, Gekko, a subsidiary of the Accor group, is now a key player in B2B hotel reservations in the leisure and corporate segments through its various subsidiaries, i

The Account manager's role is to ensure the achievement of sales within their given territory. The position will be responsible for managing all business accounts in the assigned region, create strategies and execute tactics to develop and implement sales plans that will contribute to the financial growth of the company. Location: Home-office from Galicia, Spain Duties/Responsibilities • Develop, establish and implement an effective sales plan tailored to the territory and specific accounts to achieve the goals of the budget and financial growth of the territory. - Maintain a current understanding and knowledge of the company's products and services to provide accurate information to clients and customers. - Manage existing accounts and expand customer base in territory, developing long-term profitable accounts. - Participate in all sales activities and attend meetings. - Travel required. Qualifications • Master degree in Molecular Biology is required, PhD degree preferred. - Previous experience in Next Generation Sequencing is required. - Previous sales experience in Life Science industry is preferred. - Outstanding listening, verbal and written English communication skills. - Native or business level Spanish speaking is preferred. - Proficient with Microsoft Office (Word, Excel, PowerPoint). - Demonstrated success in generating new customer leads and building a business. - Ability to establish and maintain long-term customer relationships. - Independent, working remotely out of home office. Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Novogene is commited to ensure all qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sesual orientation, gender identity, national origin, disability, or any other legally-protected characterisitcs. All employment decisions at Novogene are based on business requirements on its positions and skill sets on applicants. The business is committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental conditions.

Job Summary Ensure secure connectivity and remote service capabilities for Werfen products and systems in Clinical Laboratories. The Digital Service Specialist will be part of a team of technical experts, providing essential networking, cloud and cybersecurity policies to support customers and internal stakeholders with high-quality, secure, and reliable connectivity services. The role will actively contribute for designing, implementing and operating network and security architectures (including Fortinet, AWS and CyberArk PAM), as well as supporting the associated server infrastructure, ensuring compliance with internal and external security requirements. Key Accountabilities • Architecture Design & Connectivity Solutions: Support the design, modification and testing of the Werfen Iberia digital service architecture. Maintain secure connectivity solutions for clinical laboratories—including IPSec VPNs, L2L tunnels and remote access architectures—primarily using Fortinet and AWS technologies. • Server, Infrastructure & Cloud Management: Administer and maintain physical and virtual servers (on-prem and cloud) that support remote connectivity and digital services, ensuring availability, performance and security. Design, deploy and support AWS resources (VPC, EC2, S3, security groups, monitoring) within the Digital Service Solutions architecture. • Security & PAM Management: Implement and operate CyberArk PAM and related security controls to protect remote access and privileged accounts, ensuring compliance with internal policies and regulatory requirements. • Technical Escalation & Incident Support: Serve as a 3rd-level technical escalation point for connectivity and cybersecurity incidents from Service, Helpline, Field Service Engineers and other internal teams. • Stakeholder Communication & Alignment: Communicate issues with current technical solutions and provide updates on product development processes, costs and budgets in collaboration with Area colleagues, Product Managers and the manufacturer. Coordinate with Corporate IT, Information Security, manufacturers and customers’ IT departments to align architectures, resolve incidents and manage changes. • Continuous Improvement & Technology Monitoring: Monitor service performance and security posture, identify improvement opportunities and drive corrective and preventive actions. Continuously acquire and update knowledge of new applications while monitoring emerging technologies to proactively recommend enhancements. • Documentation & Standards: Create and maintain accurate technical documentation—including network diagrams, runbooks, configuration standards and SOPs—for all assigned platforms and connectivity solutions. • Training & Knowledge Sharing: Train and mentor internal teams (Service, Helpline, FSEs, Business Units) on connectivity, cybersecurity and best practices, promoting a strong security culture. • Project Involvement: Participate in and/or lead projects to onboard new products, solutions or customers into the Digital Service Solutions connectivity and security framework. Networking/Key relationships Other roles within Service: Service Directors, Service Area Managers, Helpline, Field Service Engineers, Technical Service Specialists. Business Units / Marketing teams. Corporate IT / Privacy and Information Security teams. Supply Chain and Customer Service. External stakeholders: customers IT departments and technology partners/manufacturers. Minimum Knowledge & Experience required for the position : Education Bachelor’s degree in Computer Science, Telecommunications, Informatics or related field, or equivalent experience. Experience Proven experience in technical roles, including: Designing, configuring, and troubleshooting Fortinet firewalls, including policies, IPSec VPNs, SD-WAN, and logging. Operating and managing AWS environments, including VPC, EC2, S3, IAM, and CloudWatch. Implementing and administering Privileged Access Management (PAM) solutions, preferably CyberArk PAM. Administering Windows and/or Linux servers in production environments. Strong knowledge of networking fundamentals, including TCP/IP, routing, VLANs, VPNs, firewalls, and security best practices. Language Fluent in Spanish and English (verbal and written). Portuguese will be positively valued. Additional Skills/Knowledge Experience with monitoring, logging and troubleshooting tools. Scripting/automation (e.g. PowerShell, Python or similar) will be an asset. Familiarity with healthcare / clinical environments will be considered a plus. Cybersecurity: Experience with cybersecurity frameworks and best practices (e.g. network segmentation, hardening, vulnerability management, ENS/ISO 27001 or similar) will be highly valued Skills & Capabilities: Strong analytical and problem-solving skills Excellent communication and stakeholder management abilities Ability to work across multidisciplinary teams High attention to detail and strong documentation skills Proactive approach to innovation and continuous improvement Ability to handle multiple priorities and operate independently Travel requirements: Up to 20% of time. Individual Contributor Core Competencies: Managing Work Effectively managing one’s time and resources to ensure that work is completed efficiently. Emotional Intelligence Essentials Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results. Building Partnerships Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results. Decision Making Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences. Continuous Improvement Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions. Continuous Learning Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

Importante empresa de distribución química internacional, precisa incorporar una figura de Dirección de Customer Service para liderar el servicio al cliente. Misión: Asegurar una experiencia de cliente excelente y sostenida a lo largo del tiempo, maximizando el valor de cada relación comercial y reforzando la fidelización, mediante la coordinación, liderazgo y evolución del equipo de atención y soporte comercial (back office), alineado con los objetivos estratégicos de crecimiento, servicio y eficiencia de la compañía. Dependiendo del Director de Transformación y Organización se responsabilizará de las siguientes funciones: Liderar y coordinar al equipo de 30 personas back office/comerciales internos, asegurando su alineamiento con los objetivos de servicio y venta recurrente. Definir e implantar procesos y herramientas para la gestión proactiva de la relación con el cliente (onboarding, seguimiento, renovaciones, incidencias, satisfacción). Medir, analizar y reportar KPIs de éxito del cliente (NPS, tasa de retención, tiempo de respuesta, tasa de resolución, calidad de servicio percibida, etc.). Promover una cultura de orientación al cliente en toda la organización, especialmente en los equipos de soporte comercial. Detectar y proponer oportunidades de mejora en procesos, herramientas o productos a partir del feedback del cliente. Colaborar activamente con marketing y ventas en acciones de fidelización, encuestas, programas de recomendación o testimoniales. Acompañar al equipo en su desarrollo profesional, implementando formaciones y seguimiento de competencias soft y hard. Asegurar la correcta segmentación de clientes para adaptar la atención y los recursos a su potencial y perfil. Requisitos: Formación superior en administración de empresas, ingeniería, comercio internacional, marketing o similar. Conocimiento profundo de procesos de atención al cliente B2B y gestión de cuentas. Familiaridad con CRM (ej. Salesforce, Hubspot) y herramientas de atención al cliente. Capacidad analítica para interpretar datos e indicadores de experiencia del cliente. Imprescindible experiencia en entornos industriales o logísticos. Skills: Liderazgo positivo y capacidad de movilizar equipos. Enfoque estratégico con orientación a resultados. Empatía y capacidad de escucha activa. Habilidades de comunicación y negociación. Proactividad y mentalidad de mejora continua. Capacidad para trabajar transversalmente con otros departamentos.

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands Log call details onto call management systems and provide response and resolution within SLA Maintain service and product knowledge and expertise associated with applications specific to individual customers Ensure contractual SLA is maintained Provide cover for other Agents in their absence, either within the same team or across teams Understand and comply with administrative duties including holiday, sickness and overtime Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction Your Qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: Are proficient or bilingual in Swedish and are fluent in English Have 1 year working experience in Customer Service Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration Have good disposition to work in a customer service environment Can take ownership and progress calls to resolution or to escalate call to resolution Experience in the automotive industry and wi Have working experience with electric vehicles or possess your own Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: Full-time 39 hours/week permanent contract: Monday to Friday rotative 08:00 to 18:00 Salary 21 700 euros gross/year + up to 2000 euros gross/year in bonus Central location in Barcelona Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs and specialized courses Experience the best version of you! At Concentrix , we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1685648

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We are seeking a customer-focused and detail-oriented Customer Care Specialist to cover our weekend shifts. This role will champion the customer experience across our digital products, ensuring that every interaction reflects our mission: making life easier for travelers . ~ Customer Care Specialist for the Portuguese and Spanish markets – fluent Spanish and native-level Portuguese skills required. In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively. You'll be responsible for handling customer inquiries, resolving issues, and delivering personalised solutions, while consistently representing our brand with professionalism and empathy. You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services. Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction. Ensure customer satisfaction and provide professional customer support. Discuss with customers on different channels and provide information on the company’s products and services. Take the extra mile to engage customers. Provide feedback to the management team on: the efficiency of the customer service tools, new customer needs, how to enhance any website/App value proposition. Liaise with other departments and provide support to them. Claims Support: Native-level Portuguese skills and fluent spanish. At least 3 years of experience in a similar position (Remote Customer Care in Travel &/or Insurance industry). Email/Chat/Voice) Schedule: Full Time ~100% Remote (we have a very nice office right next to Torre Agbar in Barcelona in case you want to work from there too). *We can only consider candidates who are Spanish residents and with the necessary documentation to legally work in the country. Indefinite contract. Competitive annual salary + variable based on your performance. Flexible and good work environment.

About the Job: Concentrix is on a remarkable growth journey, expanding rapidly across the Nordic market! &##We're on the lookout for Danish & English-speaking Customer Support Specialists to join our SAS team. This role is based in our vibrant office at Aleja Solidarności 171, Warsaw, Poland. We know moving abroad can be challenging, so we offer top-notch relocation support to help you settle in smoothly. &##This is a mid-level position, but we welcome applicants with little or no experience. Provide exceptional support in Danish and English through chats, emails, and calls. ~✈️ Advise clients and partners on flights, products, prices, fares, and services, playing a key role in our client's success. ~&##Assist customers with travel-related issues. ✅ Proficiency in Danish and English, both written and spoken (C1 level preferred, but personality and skills can make a difference!). &##Experience in customer service and CRM tools is a plus, but not a must. A competitive salary that exceeds the Polish average, ensuring a comfortable life in Poland. &##Private medical healthcare for your peace of mind. &##Enjoy up to 26 paid leave days, plus many national holidays. &##A modern office in the heart of Warsaw. &##

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. Job Description As Customer Service Representative you will support our customers to ensure the quality of the services provided through different channels (email and phone). What you’ll do: Lead Management: Qualify high-potential leads and engage with customers via calls, emails, and chats Dealer Assistance: Support dealerships with vehicle distribution, transport, documentation, and logistics CRM & Sales Optimization Maintain accurate records and drive lead-to-sales conversion Qualifications Fluent in Norwegian (native or bilingual) with strong English communication skills (B2). Great communicator : You know how to speak with people, both on the phone and through written messages, and you love making connections. Build rapport with customers Detail-oriented & organized Tech-savvy : You are comfortable using customer management software (CRM) to track and manage interactions. Experience is a plus : If you’ve worked in customer service, or any people-focused role before, that’s even better! Why this is a great opportunity? Be part of a growing team: You’ll have the chance to grow within a dynamic new team, tech-driven company that values creativity and innovation. Work in an exciting city: Barcelona is one of the most vibrant cities in Europe, and now you get to live and work here! Make an impact: This isn’t just another customer service job. You’ll play a key role in the interaction with customers. Develop your skills: Gain hands-on experience in customer service, sales, and tech tools that are shaping the future of the industry. What we offer you: Full-time indefinite contract. 40 hours a week from Monday - Friday. Global vision of the automotive sector. MSX Bazaar: Shopping portal exclusive for MSX employees. Flexible remuneration plan. 23 days of Vacations + 3 extra days Internal training plan. Additional Information With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Consumer Engagement Parts, Accessories & Service Performance Actionable Insights Repair Optimization & Compliance Learning Solutions Distribution & Sales Performance Our proven track record means that we now partner with almost every car manufacturer on the market. The MSX Purpose To empower Movers and Makers to thrive in our ever-changing world The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSX Vision To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry. MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

En Monday estamos buscando Sales Manager para unirse a nuestro equipo en Barcelona Si eres una persona orientada a resultados, con pasión por las ventas y te ilusiona formar parte de un proyecto como este, puede que seas la persona que estamos buscando. De qué va el puesto? Como Sales Manager en Monday, tu misión principal será aumentar la ocupación de nuestros 6 assets ubicados estratégicamente en las mejores zonas de Barcelona. Serás responsable de identificar y cerrar nuevas oportunidades de negocio, gestionando todo el ciclo de ventas, desde la prospección hasta la firma del contrato. Tu objetivo será asegurar que los 6 assets de Barcelona se mantengan en su máxima capacidad, atrayendo tanto a empresas como a freelances. Los tours comerciales se realizan de manera presencial, por lo que será necesario que estés disponible para llevar a cabo visitas guiadas en persona, destacando la propuesta de valor de Monday frente a la competencia. También será fundamental tu presencia en la atención a clientes de envergadura y corporativos, garantizando una experiencia de alta calidad y un trato personalizado. ¿3-5 años de experiencia en ventas B2B, preferiblemente en sectores similares, real estate, flex u hospitality. ~ Experiencia ejecutando estrategias para desarrollar negocio y cerrar ventas con clientes corporativos. ~ Orientación a resultados, habituad@ a trabajar por objetivos de venta y KPIs ~ Habilidad para negociar, demostrando destreza para cerrar acuerdos con clientes de alto nivel ~ Habituad@ a trabajar con CRM y herramientas de gestión de ventas (Pipedrive). Disponibilidad para viajar ocasionalmente a otras ciudades donde Monday tiene presencia (Barcelona, Madrid, Málaga, Andorra, Lisboa). ~ Dominio de idiomas: Catalán, Castellano e Inglés. ~ Valorable Licenciatura en Administración de Empresas, Marketing, Ventas o afines. Desarrollar estrategias de captación de nuevos clientes, tanto empresas corporativas como profesionales freelance. Gestión del ciclo de ventas completo: Desde la identificación de la oportunidad de negocio hasta el cierre de venta de membresías Monday. Tours comerciales: Realizar tours comerciales en el asset, destacando la propuesta de valor Monday frente a la de la competencia. Negociación y cierre de ventas. Cerrar acuerdos comerciales beneficiosos para ambas partes, maximizando la ocupación de los centros Monday. Colaboración con otros equipos: Trabajar con otros departamentos KAM´s y Dirección para asegurar que las estrategias de venta estén alineadas con los valores de la marca Monday. Análisis de rendimiento: Utilizar herramientas de CRM para analizar el progreso de las ventas, realizando ajustes estratégicos cuando sea necesario. ¿Contrato indefinido. Jornada completa de 40 horas semanales, distribuidas de lunes a viernes. Incorporación inmediata. Trabajar en las mejores oficinas de Barcelona en cualquiera de nuestros centros, con cómodos espacios comunes, enormes terrazas, vistas al mar y gimnasio ️. ¡Contamos contigo para darle la vuelta a los lunes!

Si eres una persona apasionada de la gestión comercial (especialmente en el sector digital), estás habituada/o trabajar por objetivos y te apetece unirte a un equipo joven y con talento, esta es tu oportunidad!. Abrimos una nueva posición en nuestras oficinas de Barcelona. ¿Prospección, gestión y crecimiento de la cartera de clientes. Gestión comercial presencial y telefónica completa: contacto con potenciales clientes, identificación de necesidades, presentación de servicios, argumentación, presupuestación, negociación y cierre. Supervisión de la zona asignada para asegurar el crecimiento de la audiencia y los resultados de nuestros clientes. ¿Formarás parte del equipo comercial de una puntocom de referencia, con oficinas en el centro de Barcelona (Ramblas). Somos remote friendly pero nos gusta vernos en la ofi un par de días por semana. :) Encontrarás el mejor ambiente de trabajo, un entorno informal y multicultural, con una plantilla joven y un equipo altamente cualificado Contrato sustitución baja maternidad con altas probabilidades de continuar y salario fijo + incentivos según objetivos. Formación inicial y continuada. Experiencia previa en venta telefónica y/o presencial, valorándose especialmente la adquirida en el sector on line, internet y servicios. Orientación a resultados, pasión por las ventas , altas capacidades de comunicación y un alto sentido del compromiso y la responsabilidad. Excelente capacidad de organización y planificación. Se valorará muy favorablemente el catalán y el francés a nivel profesional Desde que iniciamos esta aventura en el año 2000, idealista es mucho más que una compañía. Es una cultura, una forma de hacer y entender las cosas que nos diferencia. Contamos con un equipo de personas que representa a más de 20 nacionalidades distintas, con idiomas diversos, perfiles, culturas y orígenes diferentes. idealista fomenta la igualdad en todos los ámbitos, realizando acciones de sensibilización y visibilidad del colectivo LGTB+ entre los empleados/as, en la publicidad y en la comunidad en general. Asimismo, la promoción de la igualdad de género es otra de las bases de nuestro compromiso con nuestro equipo. Estamos comprometidos con el desarrollo de medidas que fomenten la igualdad y favorezcan la conciliación, maternidad y paternidad. ¿Te imaginas formando parte del equipo? ¡Nos encantaría conocerte!

Sun Pharmaceutical Industries Ltd. (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of US$6 billion. Supported by more than 40 manufacturing facilities and more than 40.000 employees around the globe, we provide high-quality, affordable medicines, trusted by healthcare professionals and patients, to more than 100 countries across the globe. Over the last two decades, Sun Pharma has established itself as a leading player in the generics market, and are rapidly ramping up their presence in the specialty branded market with a focus on dermatology, ophthalmology and onco-dermatology At Sun Pharma our core values—Humility, Integrity, Passion, and Innovation—are part of our unique culture, known as Sunology. We believe in being Better Everyday by investing on lifelong learning, Taking Charge by owning our impact, and Thriving Together in a workplace where collaboration is encouraged. As a Key Account Manager for Hospital Business in North West area of Spain (Asturias/Galicia) you will be reporting to the Head of Generics Business in Spain. You will play a pivotal role in driving sustainable access to high-quality, cost-effective medicines. By partnering closely with hospital and clinical stakeholders Attend Sun Pharma customers (hospitals) in that area, visiting the Head of Pharmacy in the different hospitals in the area of responsibility Manage and develop relationships with physicians, hospital pharmacists, and purchasing managers. English language (plus but not mandatory) Expertise in selling generic medicines (preferably in the hospital market) An extra day off for your birthday in addition to holidays Competitive salary and annual performance bonus Opportunities for professional development

Keepler es una consultora de inteligencia artificial y datos nativa de la nube que se asocia con los clientes para crear conjuntamente productos y plataformas de datos digitales personalizados que integran las mejores prácticas en materia de gobernanza, análisis, ingeniería, automatización y seguridad de los datos, con el fin de impulsar el valor empresarial y la inteligencia en los procesos corporativos. Keepler ofrece servicios integrales de ingeniería, desarrollo e implementación a empresas que buscan impulsar su negocio gracias a la inteligencia artificial basada en datos ayudando a las empresas a enfocarse en los datos mediante el diseño, el desarrollo, el mantenimiento y la explotación de productos de datos basados en AWS, Google y Microsoft. ¿Cuál es nuestra misión? Nuestra misión es hacer que nuestros clientes sean más competitivos, ágiles y resilientes mediante la integración de los datos en los procesos corporativos en forma de productos de datos. ¿Qué buscamos? Buscamos un Data & AI Account Manager con experiencia en Cloud, Data e IA para liderar y gestionar relaciones estratégicas con clientes clave. Su finalidad será impulsar el crecimiento de las cuentas, centradas en medianas y grandes empresas, identificando nuevas oportunidades y acompañado a los clientes en su viaje hacia la transformación digital . Te responsabilizarás de gestionar las relaciones con los clientes en torno a soluciones de computación en la nube. Este rol mezcla habilidades comerciales con conocimientos técnicos. Te explicamos la experiencia y los requisitos necesarios para este puesto: Requisitos : Más de 5 años de experiencia en posiciones comerciales / account management en el sector IT. Experiencia en ventas consultivas , especialmente en el sector tecnológico Conocimiento sólido de Cloud (AWS, Azure, GCP) y Data (Big Data, Analytics, AI/ML) . Experiencia demostrada en la gestión de cuentas corporativas y cierre de grandes contratos . Habilidades excepcionales de comunicación, negociación y gestión de stakeholders. Nivel alto de inglés Responsabilidades Gestionar y desarrollar una cartera de clientes estratégicos. Detectar oportunidades de negocio en soluciones Cloud, Data & Analytics . Elaborar propuestas comerciales y liderar procesos de negociación. Trabajar en conjunto con equipos técnicos y de preventa para garantizar soluciones a medida. Cumplir con objetivos de ventas y márgenes asignados. Representar a la empresa en eventos y reuniones de alto nivel. Experiencia deseada y valorable: Haber trabajado en empresas que vendan servicios de: Cloud público (AWS, Azure, Google Cloud) SaaS / IaaS / PaaS Migración a la nube o transformación digital Experiencia en el ciclo completo de ventas cloud : captación, presentación técnica-comercial, cierre y postventa Habilidades Clave: Fuerte orientación a resultados y KPIs Buen nivel de comunicación técnica y comercial Capacidad de traducir necesidades de negocio en soluciones cloud Conocimiento del mercado de tecnología/cloud Habilidad para trabajar con equipos técnicos (preventa, arquitectos cloud) Manejo de CRM (Salesforce, HubSpot, etc.) Habilidades excepcionales de comunicación, negociación y gestión de stakeholders

Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage Assist customers accordingly with Etro selling ceremony Discuss with clients and give advice on general trends

Accelerate Your Career in Cybersecurity As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing. With over 400 team members and 1,100+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group. If you are looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you. About the role The AVP Channel EMEA is a senior leadership position responsible for guiding Pentera’s channel strategy and growth across the region. This role leads a team of four Channel Managers with the mandate to build, scale, and energize our partner ecosystem across EMEA. This position suits a leader with a strong field presence, a passion for partner engagement, and a balanced approach to both strategy and hands-on execution. The AVP Channel EMEA plays a key role in expanding our market coverage, strengthening relationships with partners, and driving measurable business impact. Primary Responsibilities Lead the channel strategy across EMEA and guide consistent partner engagement Manage, mentor, and grow a team of Channel Managers across multiple geographies Build strong relationships with resellers, distributors, and MSSPs to expand regional impact Support partner-led opportunities with a consistent presence in meetings and planning sessions Strengthen enablement, activation, and go-to-market alignment with partners Drive pipeline growth and forecasting together with regional sales leadership Represent Pentera across partner events, executive briefings, and strategic reviews Experience A minimum of 8 years of channel management experience in cybersecurity or enterprise software across EMEA At least 5 years leading channel teams across multiple markets across EMEA A strong record of building multi million dollar pipelines with partner ecosystems across EMEA Experience managing 3 or more direct reports in revenue generating roles Skills and Attributes Strong presence in partner meetings with confident communication across executive and technical audiences Field oriented mindset with consistent engagement across the region Ability to guide partners across commercial, technical, and strategic conversations Structured leadership style with attention to planning, forecasting, and execution A collaborative and energetic approach aligned with Pentera values Ability to travel at least 50 percent of the month across EMEA for partner engagement, team support, and field execution

Strategic Hotel Account Manager – Southern Europe Location: remote, either in the Spain, Portugal or Italy Thanks to its unique model, Gekko, a subsidiary of the Accor group, is now a key player in B2B hotel reservations in the leisure and corporate segments through its various subsidiaries, including Hcorpo, Teldar Travel, Infinite, Miles Attack, and Gekko Tech. Reporting to the Supply Director , you will work closely with the Gekko Supply Team and our brands ( Infinite, Teldar Travel, Hcorpo ). The Supply department’s mission is to contract with hotel partners to support our brands’ needs, managing both leisure B2B clients (bedbanks, travel agencies, tour operators, DMCs) and corporate B2B clients (small, medium, and key accounts). Optimize hotel competitiveness through benchmarking and market analysis . Collaborate with Hotel Support, Loading, IT, and commercial teams to ensure contracts are executed flawlessly. Proven experience in hotel contracting (acquisition/negotiation) and strategic account management in similar markets. Strong negotiation, market analysis, and commercial skills . Fluent in English ; additional European languages (especially Spanish and/or Italian ) is a plus. Comfortable with Microsoft Office and ideally CRM/benchmarking tools. A supportive and high-performance culture , where your impact truly matters. Competitive benefits and a flexible, international work environment

About the Company My client is a well-established, international B2B technology business operating in a subscription-based model, supporting enterprise customers across multiple European markets. The company is in a period of continued scale and professionalisation, with a strong focus on customer outcomes, long-term partnerships, and sustainable revenue growth. As part of this evolution, my client is seeking to appoint a VP of Client Success to take ownership of the full post-sale customer journey. This is a senior leadership role with material influence on retention, expansion, and customer lifetime value, reporting directly into executive leadership and working closely with Sales, Product, and Commercial teams. This position replaces a long-standing leader and represents a shift toward a more modern, data-driven Client Success function, moving beyond traditional support models to one centred on measurable ROI, adoption, and commercial impact for customers. Lead and develop a multi-disciplinary Client Success organisation spanning onboarding and implementation, technical support, and ongoing commercial relationship management. Coach and empower senior managers, setting clear expectations, performance standards, and accountability frameworks. Own client retention and expansion performance across all markets, including churn reduction, renewals, NPS, and upsell / cross-sell revenue. Partner closely with Sales on account planning, handovers, and commercial growth opportunities within existing customers. Maintain oversight of the expansion pipeline and personally engage in complex or high-value commercial discussions where required. Lead structured recovery plans for at-risk accounts, coordinating executive-level interventions when necessary. Strategic Account & Stakeholder Management Build trusted, senior relationships with enterprise customers, including executive stakeholders and owners. Lead strategic business reviews with key customers, focusing on outcomes, performance, and future growth opportunities. Ensure new customers experience a smooth, fast, and high-quality onboarding process with reduced time-to-value. Drive strong product adoption through training, usage analysis, and structured success planning. Oversee service quality across all client touchpoints, introducing continuous improvement initiatives to enhance the overall customer experience. Serve as the internal voice of the customer, feeding insights into Product strategy, roadmap prioritisation, and commercial decision-making. Represent the business at industry events, customer forums, and executive briefings. Contribute to positioning the company as a credible, customer-centric technology partner within its sector. 8+ years in senior Client Success, Account Management, or customer-facing leadership roles within SaaS or subscription-based businesses. ~ Data-driven, structured, and process-oriented, with the ability to balance analytics with empathy. Excellent communicator, capable of managing senior stakeholders and navigating sensitive situations. Senior leadership role with direct influence on company strategy and customer outcomes. Competitive base salary with performance-linked bonus. Full-time, permanent position. Remote working model with access to regional offices and collaboration hubs. Strong culture of autonomy, trust, and professional development.

Enjoy social benefits, MyBenefit cafeteria, private medical care, and life insurance. Help customers enjoy every bit of our services without missing out on anything! &##Frontline Support:. Danish (C1) fluency and English (B2) proficiency are your superpowers.

About Zynap Zynap is redefining how companies defend themselves in cyberspace, building the first AI agent workflow platform for preventive cybersecurity. Our AI-driven platform acts as the operational brain for security teams, automating what slows them down, connecting what’s fragmented, and transforming threat intelligence into proactive defense. By combining offensive security, threat intelligence, and AI agents, Zynap helps organizations detect faster, respond smarter, and prevent threats before they spread. Join us in shaping the future of cybersecurity, where anticipation, foresight, and action redefine protection. What you’ll do Responsible for one of our biggest and most exciting territories, you will be responsible for all revenue generation (new, upsell and renewal) and building new markets across the region. Hit and surpass sales goals for Southern Europe and LATAM through a clear go-to-market plan. Run the full sales cycle — prospect, qualify, negotiate, close, and grow accounts. Build lasting ties with key enterprise clients as a trusted partner. Work closely with Marketing, Presales, and Customer Success to ensure smooth delivery and happy customers. Represent Zynap at events and meetings, promoting our platform in the market. Keep pipeline and forecasts accurate, giving clear visibility into future revenue. Win complex enterprise deals, using your network and insight to open doors and close business. Communicate Zynap’s value clearly, matching customer needs with our cybersecurity solutions. Support team growth with an entrepreneurial mindset and strong leadership in a fast-scaling environment. What we’re looking for ~5+ years of experience in Security SaaS sales with a strong track record of consistently meeting and exceeding quota. ~ Proven ability to drive complex sales cycles from prospecting to close, navigating enterprise environments with multiple stakeholders. ~ Exceptional business development and presentation skills, able to translate technical concepts into clear, compelling business value through demos and proposals. ~ Strong focus on new business acquisition, while maintaining and growing long-term customer relationships. ~ Intuitive understanding of the sales process, knowing how to build momentum, gain customer validation, and close business effectively. ~ Fluent in English and Spanish; other languages are a plus. ~ Bachelor’s degree in Business, related field, or equivalent practical experience. ~ Travel: This position requires up to 25% travel, which may include overnight trips outside the local area. Soft Skills Entrepreneurial mindset and strong work ethic. High energy and drive to succeed. Proactive and opportunity-focused. Adaptable and resilient in fast-paced, high-growth environments. Perks ~ A front-row seat in one of Europe’s most exciting cybersecurity startups. ~ Hybrid work setup in our Barcelona HQ. ~ Competitive salary and benefits package. ~A smart, humble, and driven team who genuinely enjoy working together. Hiring Process 1️⃣ Intro interview with the People team. 2️⃣ Hiring Manager interview & practical exercise. 3️⃣ Final interview with the Leadership team.

Tus funciones: &##128313; Atención y gestión de clientes franceses &##128313; Tramitación de pedidos y seguimiento &##128313; Resolución de incidencias y soporte postventa &##128313; Coordinación con otros departamentos &##128313; Uso de Dynamics 365 para la gestión y reporting. Lo que buscamo

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We are seeking a customer-focused and detail-oriented Customer Care Specialist to cover our weekend shifts. This role will champion the customer experience across our digital products, ensuring that every interaction reflects our mission: making life easier for travelers . ~ Customer Care Specialist for the French and Spanish markets – fluent Spanish and native-level French skills required. In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively. You'll be responsible for handling customer inquiries, resolving issues, and delivering personalised solutions, while consistently representing our brand with professionalism and empathy. You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services. Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction. Ensure customer satisfaction and provide professional customer support. Discuss with customers on different channels and provide information on the company’s products and services. Take the extra mile to engage customers. Provide feedback to the management team on: the efficiency of the customer service tools, new customer needs, how to enhance any website/App value proposition. Liaise with other departments and provide support to them. Claims Support: Native-level French skills and fluent spanish. At least 3 years of experience in a similar position (Remote Customer Care in Travel &/or Insurance industry). Email/Chat/Voice) Schedule: Full Time ~100% Remote (we have a very nice office right next to Torre Agbar in Barcelona in case you want to work from there too). *We can only consider candidates who are Spanish residents and with the necessary documentation to legally work in the country. Indefinite contract. Competitive annual salary + variable based on your performance. Flexible and good work environment.

Are you a Dutch-speaking digital marketing enthusiast with a knack for building strong client relationships? We're looking for a talented and driven Dutch Speaking Google Ads Onboarding Account Manager to join our team in vibrant Barcelona! This is an exciting opportunity to work on a game-changing tool for businesses worldwide, focusing on the dynamic Dutch market. In this role, you'll be instrumental in onboarding and engaging with high-potential companies, helping them harness the power of digital marketing ads. You'll build strong relationships, drive product adoption, minimize churn, and identify opportunities for growth within our customer base. What You'll Do Trusted Advisor: Onboard a portfolio of new clients and develop high-performing PPC campaigns. Outbound Engagement: Make outbound calls to promote services, understand client objectives, and offer tailored solutions. Strategic Campaign Setup: Set up strategic, results-driven campaigns for immediate impact and long-term success. Growth & Upselling: Be responsible for increasing client spend and identifying upselling opportunities. Database Management: Create, maintain, and update a customer database with complete information. High-Volume Interaction: Handle a high volume of potential clients daily through phone calls. What You'll Bring Language Skills: C2 level of Dutch and C2 level of English. Experience: 2 years of experience in sales and/or marketing, with previous client-facing experience in high-stakes environments. Education: BA/BS degree (MA/MSc in Marketing or Communications preferred). CRM Expertise: Strong experience managing customer relationships and improving CRM systems. AI Integration: You regularly integrate AI tools into your workflow and use insights to personalize outreach. Communication Skills: Excellent communication skills, able to clearly and persuasively explain complex ideas to diverse audiences. Mindset: Self-motivated and proactive with a confident and determined approach. Business Acumen: Solid business acumen with the ability to analyze market trends and support strategic decisions. Specialized Skills for the Dutch Market Market Understanding: A clear understanding of the Dutch market, including cultural nuances, business etiquette, and practices. Digital Marketing Expertise: Demonstrate a strong understanding of the existing digital marketing ecosystem in the Netherlands to position Google Ads as a valuable solution. Regulatory Knowledge: Awareness of local regulations, especially regarding data privacy (e.g., GDPR), to ensure compliance in all outreach activities. Strategic Thinking: The ability to identify and target companies with high growth potential, unlocking substantial opportunities. Advanced Problem-Solving: Capable of managing more sophisticated questions about ROI and integration with other platforms. Perks & Benefits Hybrid Role: Enjoy a flexible work schedule with 2 days on-site and 3 days remote. Relocation Support: Comprehensive assistance to help you settle in Barcelona, including accommodation and flight tickets. Health & Wellness: Private Health Insurance is provided. Career Growth: Access continuous skill development, certifications, and clear career growth opportunities supported by coaches. Engaging Workplace: A vibrant, business casual culture with contests and team-building activities. Prime Location: Our office is at the World Trade Center, Barcelona, surrounded by the sea

About Us At Florazu, we are making it easier for growers to bring flowers to new markets and for customers to discover unique blooms from different regions. Our platform streamlines sourcing, purchasing, logistics, and payments to ensure a hassle-free experience for our clients, allowing them to focus on their core business activities and simplifying international trade processes. You will be part of a passionate team where you will continually learn new things. Enjoy a global work environment that offers the best on-site interactions and travel opportunities as you visit customers and businesses. Experience different cultures and countries through flowers, making this role dynamic and engaging. Join us if you want to be part of a team that values learning, collaboration, and hard work. Bring your experience and determination to tackle challenges and grow personally and professionally. If you aspire to grow and make an impact, Florazu is the right place for you. Your Role This is a full-time on-site role based in Barcelona. The Account Manager B2B Sales will act as a key commercial link between flower growers and business clients—navigating opportunities, building relationships, and closing deals in the Balkan Region (for one of these countries: Albania, Bosnia and Herzegovina, Croatia, Kosovo, Montenegro, North Macedonia, Serbia, and Slovenia); some of your daily tasks include: Drive Sales & Close Deals: Actively source and engage new business clients. Use strategic and creative approaches (including cold calling) to grow your market. Manage Relationships: Build a portfolio of buyers and guide them through the full buying cycle—from onboarding to repeat business. Market Expansion: Spot new opportunities in the region and help shape our growth strategy with local insights. Sourcing & Negotiation: Identify, source, and negotiate flower offers directly with growers via our platform to secure the best market opportunities for your customers. Order Monitoring: Track order status daily, reacting promptly to any changes to act accordingly. Customer Visits & Representation: Travel to meet clients and attend trade events, building trust and long-term partnerships. Operational Excellence: Ensure smooth operations—from logistics to payments—working closely with internal teams. Collaboration & Communication: Work closely with the procurement team to build lasting relationships with clients and growers, ensuring clear and effective communication. Stay calm and solution-oriented in fast-paced or challenging situations. What We’re Looking For Market Familiarity: Deep understanding of the country, whether through residence or cultural/market knowledge. Languages: English proficiency (our company´s language) + the language of the country where you are applying for. Location : Based in Barcelona or willing to relocate within 3 months. Experience: 3 years in a B2B sales, or account management role. Experience in the flower/agri-trade industry is a plus but not required. Skills: Strong communication, negotiation, and commercial instincts. Tech-savviness and attention to detail are a must. What We Offer Competitive Compensation: The position is offered on a freelance basis with yearly compensation of €34.560 ( €27.648 fixed base salary + €6.912 performance-based variable compensation). Workspace: Be part of a dynamic co-working space where weekly events foster networking and collaboration with people from diverse cultures. Also, enjoy the flexibility of a diverse work model, with opportunities to work and move between different co-working locations across Barcelona. Global Team: Expand your professional network by collaborating with talented colleagues from different countries and backgrounds. Growth & Development: Get strategic ownership of your markets and access to training and mentorship from industry experts. If you're ready to take on the challenge and grow your career in international B2B trade, we’d love to meet you.

Desde Hays Technology estamos buscando un/a Account Manager IT en Palma de Mallorca para incorporarse a un cliente nuestro. Formarás parte de un equipo internacional de ventas, en un entorno dinámico y orientado a la excelencia en el servicio, con foco en relaciones a largo plazo y soluciones personalizadas. Responsabilidades: Gestionar una cartera de clientes del sector náutico, asegurando su satisfacción y fidelización. Detectar necesidades específicas y colaborar con equipos técnicos para diseñar soluciones IT, de red y ciberseguridad. Presentar servicios adaptados a cada cliente, alineados con sus objetivos operativos y experiencia a bordo. Identificar oportunidades de upselling y ampliar el alcance de los servicios contratados. Coordinar la implementación de proyectos junto a expertos técnicos, supervisando la entrega y resolución de incidencias. Mantenerse al día sobre tendencias del sector, nuevas tecnologías y amenazas de ciberseguridad. Registrar actividad comercial en CRM y reportar avances, retos y oportunidades a dirección. Requisitos: Nivel avanzado de inglés (oral y escrito). Experiencia comercial directa y habilidades de prospección. Perfil orientado al cliente, con capacidad de negociación y enfoque a resultados. Formación universitaria o equivalente (valorable). Experiencia en el sector de superyates o marítimo (valorable). Conocimientos sólidos en IT, redes, telecomunicaciones y ciberseguridad. Ciudadanía o residencia en la UE, sin necesidad de visado o permiso de trabajo. Disponibilidad para viajar regularmente. Interés en trasladarse a Mallorca. Incorporación posible en menos de 2 meses. Qué ofrecemos: Contrato indefinido. Proyecto internacional en un sector exclusivo y en crecimiento. Formación continua y desarrollo profesional. Ubicación en Palma de Mallorca, con posibilidad de viajar. Salario: 30K - 35K Entorno colaborativo, innovador y orientado al cliente. ¿Hablamos?

JDRoss have partnered with a leading provider of commercial software and integrated project management solutions for the renewable energy sector, particularly focusing on such as solar, HVAC, and electric mobility.

Become a Hero: Provide top-notch support via phone, email, or chat, ensuring our users have an awesome experience. &##Tech-Savvy Superhero: Help customers enjoy every bit of our services without missing out on anything! &##Frontline Support: Be the first point of contact for both B2B and B2C clients. &##Team Player with a Sense of Humor: Collaborate with us, bringing your passion for tech and creativity. &##Danish (C1) fluency and English (B2) proficiency are your superpowers. Administrative & Tech Proficiency: Strong skills in administration and technology are a plus! &##Salary: 11,000 PLN gross monthly for full-time, with part-time options available. ~✈️ Relocation Support: We Care About You: Enjoy social benefits, MyBenefit cafeteria, private medical care, and life insurance. &##Enhance your skills with our comprehensive training programs. &##Global Work Environment: Connect with colleagues from around the world and expand your cultural horizons. &##

Our platform streamlines sourcing, purchasing, logistics, and payments to ensure a hassle-free experience for our clients, allowing them to focus on their core business activities and simplifying international trade processes. Enjoy a global work environment that offers the best on-site interactions and travel opportunities as you visit customers and businesses. This is a full-time on-site role based in Barcelona. The Account Manager B2B Sales will act as a key commercial link between flower growers and business clients—navigating opportunities, building relationships, and closing deals in Poland; Drive Sales & Close Deals: Actively source and engage new business clients. Market Expansion: Spot new opportunities in the region and help shape our growth strategy with local insights. Order Monitoring: Track order status daily, reacting promptly to any changes to act accordingly. Market Familiarity: Deep understanding of the country, whether through residence or cultural/market knowledge. English proficiency (our company´s language) + Polish. Experience: 3 years in a B2B sales, or account management role. Skills: Strong communication, negotiation, and commercial instincts. Competitive Compensation: The position is offered on a freelance basis with yearly compensation of €34.560 (€27.648 fixed base salary + €6.912 performance-based variable compensation). Workspace: Be part of a dynamic co-working space where weekly events foster networking and collaboration with people from diverse cultures. Global Team: Expand your professional network by collaborating with talented colleagues from different countries and backgrounds. Growth & Development: Get strategic ownership of your markets and access to training and mentorship from industry experts.

Strategic Hotel Account Manager – Southern Europe Location: remote, either in the Spain, Portugal or Italy Thanks to its unique model, Gekko, a subsidiary of the Accor group, is now a key player in B2B hotel reservations in the leisure and corporate segments through its various subsidiaries, including Hcorpo, Teldar Travel, Infinite, Miles Attack, and Gekko Tech. Reporting to the Supply Director , you will work closely with the Gekko Supply Team and our brands ( Infinite, Teldar Travel, Hcorpo ). The Supply department’s mission is to contract with hotel partners to support our brands’ needs, managing both leisure B2B clients (bedbanks, travel agencies, tour operators, DMCs) and corporate B2B clients (small, medium, and key accounts). Optimize hotel competitiveness through benchmarking and market analysis . Collaborate with Hotel Support, Loading, IT, and commercial teams to ensure contracts are executed flawlessly. Proven experience in hotel contracting (acquisition/negotiation) and strategic account management in similar markets. Strong negotiation, market analysis, and commercial skills . Fluent in English ; additional European languages (especially Spanish and/or Italian ) is a plus. Comfortable with Microsoft Office and ideally CRM/benchmarking tools. A supportive and high-performance culture , where your impact truly matters. Competitive benefits and a flexible, international work environment

Buscamos un/a Customer Service Import/Export para la división de Industria, que actúe como nexo entre el área comercial y producción, desempeñando también un rol clave de atención al cliente.

Låter det som dig? Välkommen till Concentrix! Om Concentrix i Málaga Vårt kontor ligger strax utanför Málaga, i Benalmadenas beach-område. Och 320 dagar med solsken! Välkommen till oss nordbor på Costa del Sol, Concentrix-familjen och Spanien About Concentrix We're the tech-powered customer

is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We are looking for an outstanding, native Italian/French/German/Nordic with fluent English people-oriented Customer Service Representative for our multilingual customer service team in Barcelona! This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives). Managing customer service requests such as end-to-end order status management, for example: resolve questions around invoicing requirements, contract issues/administration or lease administration Interfacing with a variety of different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests Exercise sound planning and judgment when managing client requests Solving a broad range of customer service problems varying in scope and complexity Your mastery of french/german/nordic/italia and english will be a must have, with Spanish nice to have. Minimum of 3 years relevant experience in a complex, fast-paced customer service environment Good time management and organizational skills to maximize productivity Detail and process oriented to ensure data accuracy and operational excellence Thrive in a dynamic environment by transforming challenges into opportunities for exceptional customer care

Are you interested in the sports fashion industry? Do you have a constant desire to challenge yourself? Do you like helping people? If you speak Polish & English on a native level and you live in Barcelona? then this is an amazing professional opportunity for you! ASICS is a multinational and world-famous sports brand that manufactures clothing and equipment for both professional athletes and sports lovers. They are looking for a Customer Service Advisor with a sporty and positive attitude to join their team in Barcelona. Together with their young and dynamic team, you will offer the best possible experience for customers all over the EMEA region. Key languages: Native or fluent level of Polish Full professional level of English German will be a plus Main responsibilities: Delivering a best-in-class consumer experience attending consumers in all sort of questions or issues regarding their orders, services etc. through different channels (issues during pre-sales, mid-sales and after-sales) Data entry and maintenance of data related to the consumers at a local market level into the CRM platform Managing cases and E-commerce questions using the software tools provided Core skills/experience: Able to work from Barcelona Enjoy taking care of and helping people Knowledge of Social Networks would be highly valued Team player who is also able to work independently Attentive, empathetic, flexible and proactive Good communication skills Passionate about sports Eager to learn What's on offer: Temporary contract with the possibility of becoming permanent in the future Monday to Friday 09:00 to 18:00 Ticket restaurant (10€ per working day) Employee discount on ASICS products Free gym at the office + laundry services Modern working environment in Barcelona Joining an international company that is a premium True Sports Performance brand Our recruitment process: Step 1: Interview with our Recruiter to get to know you better Step 2: Interview with the Hiring Manager and Team Leader

Experience the power of a game - changing career We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in fashion. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. As a Fashion Support Consultant on our team, you will: - Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands. - Maintain service and product knowledge and expertise associated with applications specific to individual customers. - Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project. - We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Are proficient or bilingual in French with an advanced level of English - Have customer care skills – ability to listen to and understand the customers’ need - Have Working knowledge of IT Platform, equipment, and applications such as Windows/MS Office In this role, we offer benefits that help you support your unique lifestyle: - Full-time 39 hours/week permanent contract: Monday to Friday 9:00 - 18:00 - Full paid training on the company and the project you'll be working on - At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

En Monday estamos buscando Sales Manager para unirse a nuestro equipo en Barcelona Si eres una persona orientada a resultados, con pasión por las ventas y te ilusiona formar parte de un proyecto como este, puede que seas la persona que estamos buscando. De qué va el puesto? Como Sales Manager en Monday, tu misión principal será aumentar la ocupación de nuestros 6 assets ubicados estratégicamente en las mejores zonas de Barcelona. Serás responsable de identificar y cerrar nuevas oportunidades de negocio, gestionando todo el ciclo de ventas, desde la prospección hasta la firma del contrato. Tu objetivo será asegurar que los 6 assets de Barcelona se mantengan en su máxima capacidad, atrayendo tanto a empresas como a freelances. Los tours comerciales se realizan de manera presencial, por lo que será necesario que estés disponible para llevar a cabo visitas guiadas en persona, destacando la propuesta de valor de Monday frente a la competencia. También será fundamental tu presencia en la atención a clientes de envergadura y corporativos, garantizando una experiencia de alta calidad y un trato personalizado. ¿3-5 años de experiencia en ventas B2B, preferiblemente en sectores similares, real estate, flex u hospitality. ~ Experiencia ejecutando estrategias para desarrollar negocio y cerrar ventas con clientes corporativos. ~ Orientación a resultados, habituad@ a trabajar por objetivos de venta y KPIs ~ Habilidad para negociar, demostrando destreza para cerrar acuerdos con clientes de alto nivel ~ Habituad@ a trabajar con CRM y herramientas de gestión de ventas (Pipedrive). Disponibilidad para viajar ocasionalmente a otras ciudades donde Monday tiene presencia (Barcelona, Madrid, Málaga, Andorra, Lisboa). ~ Dominio de idiomas: Catalán, Castellano e Inglés. ~ Valorable Licenciatura en Administración de Empresas, Marketing, Ventas o afines. Desarrollar estrategias de captación de nuevos clientes, tanto empresas corporativas como profesionales freelance. Gestión del ciclo de ventas completo: Desde la identificación de la oportunidad de negocio hasta el cierre de venta de membresías Monday. Tours comerciales: Realizar tours comerciales en el asset, destacando la propuesta de valor Monday frente a la de la competencia. Negociación y cierre de ventas. Cerrar acuerdos comerciales beneficiosos para ambas partes, maximizando la ocupación de los centros Monday. Colaboración con otros equipos: Trabajar con otros departamentos KAM´s y Dirección para asegurar que las estrategias de venta estén alineadas con los valores de la marca Monday. Análisis de rendimiento: Utilizar herramientas de CRM para analizar el progreso de las ventas, realizando ajustes estratégicos cuando sea necesario. ¿Contrato indefinido. Jornada completa de 40 horas semanales, distribuidas de lunes a viernes. Incorporación inmediata. Trabajar en las mejores oficinas de Barcelona en cualquiera de nuestros centros, con cómodos espacios comunes, enormes terrazas, vistas al mar y gimnasio ️. ¡Contamos contigo para darle la vuelta a los lunes!

AVI-SPL es un proveedor de soluciones de habilitación digital que transforma la forma en que las personas y la tecnología se conectan para mejorar las experiencias, crear nuevo valor y permitir que las organizaciones prosperen y crezcan.Somos el mayor proveedor de soluciones tecnológicas de colab

Buscamos un IT Account Manager 360 con experiencia en selección IT y gestión comercial, ideal para alguien con background en RRHH como técnico de selección IT, que conozca en profundidad los perfiles tecnológicos en demanda y quiera dar el salto al desarrollo de negocio. ¿Qué harás? ✔️ Gestionar clientes en consultoría IT y empresas finales. ✔️ Asesorar sobre soluciones de selección IT, staffing y outsourcing. ✔️ Identificar oportunidades de negocio basadas en el conocimiento del talento IT. ✔️ Colaborar con el equipo de selección para garantizar el mejor match entre clientes y candidatos. ✔️ Negociar propuestas y consolidar relaciones comerciales. ¿Qué buscamos? ✅ Experiencia en selección IT o staffing. ✅ Conocimiento profundo de los perfiles tecnológicos más demandados. ✅ Habilidad para captar y fidelizar clientes. ✅ Alta orientación comercial y capacidad de negociación. ¿Qué ofrecemos? Crecimiento profesional en un equipo de alto nivel. Comisiones atractivas y reconocimiento por resultados. Cultura flexible y orientada al desarrollo de negocio. Posibilidad de trabajar con clientes clave del sector IT.

2025 está siendo nuestro 31 año de existencia, con un crecimiento continuo y más de 3.000 personas en nuestro equipo, y todo ello, sin dejar de ser una compañía diferente, una compañía donde las personas son de verdad lo primero y donde la meritocracia se impone. No tenemos ninguna duda que nuestro completo portfolio de servicios tecnológicos nos pone en una posición inmejorable para seguir creciendo los próximos años; Únete a nuestro equipo, únete a knowmad mood! Buscamos a un/a profesional con experiencia consolidada desarrollando negocio en nuestro sector, servicios y tecnologías de la información. Con sólidos conocimientos del mundo IT, capacidad de liderazgo, capacidad analítica y organizativa, trabajo en equipo, compromiso y escucha activa y que quiera seguir creciendo y asumir un nuevo reto profesional. Si pasas a formar parte de nuestro equipo, te encargarás de: • Captar clientes potenciales, trabajando estrechamente con la Dirección de la Unidad de Negocio. Desarrollo de nuevo negocio. • Gestionar la cartera de clientes asignada. • Definir e identificar las necesidades técnicas de nuestros clientes. • Dirigir Proyectos de alto nivel y apoyar a los Project Managers. • Trabajar conjuntamente con diferentes departamentos, Operaciones y PMO, en las propuestas técnicas y comerciales a nuestros clientes. • Gestionar los pedidos, la producción y apoyar en el proceso de facturación. Para unirte a nuestro equipo esperamos de ti: • Ingeniería o Licenciatura en Informática o Telecomunicaciones. • Imprescindible experiencia comercial en empresas de servicios y tecnologías de la información. • Muy valorable aportar cartera de clientes propia. • Conocimientos y experiencia en la definición de estrategia comercial, captación de clientes y realización de ofertas. • Experiencia en dimensionamiento de equipos de trabajo. • Alto nivel de Inglés y Español. ¿Contrato indefinido. • Nivel retributivo acorde al puesto. • Plan de retribución flexible (seguro médico, transporte, tickets guardería, tickets restaurante). • Jornada intensiva los viernes y durante los meses de julio y agosto. • Buen ambiente de trabajo y posibilidades de desarrollo profesional en una empresa en crecimiento. ¿

Humanizando la Tecnología. Somos una gran empresa con alma de start-up. Por ello buscamos personas inquietas, que les motiven los retos y con ganas de crecer personal y profesionalmente, que se unan a nuestro equipo para tener un impacto positivo en el mundo a través de la tecnología ¿Como Account Manager , formarás parte de la unidad de Mid Market , gestionando la relación con clientes en crecimiento, asegurando la continuidad de los negocios y optimizando oportunidades dentro del segmento asignado. Serás pieza clave en la expansión y consolidación de la cartera de clientes estratégicos de la compañía. ¿Identificar clientes potenciales dentro del segmento mid market. Mantener contacto continuo con clientes actuales y potenciales. Desarrollar y reforzar relaciones comerciales de largo plazo. Controlar costos y procesos de venta para asegurar la rentabilidad. Coordinar procesos de compra y entrega con clientes y áreas internas. Reportar oportunidades y actividades en el CRM. Representar a la empresa en eventos comerciales, ferias y networking. ¿Formación : Grado universitario en Administración y Dirección de Empresas, Marketing, Comercio Internacional, Economía, Ingeniería en Organización Industrial o similar. Se valorará Máster en Dirección Comercial, Marketing o MBA Idiomas: Nivel alto de inglés Experiencia: De 3 a 5 años en ventas B2B , idealmente en soluciones tecnológicas empresariales. Experiencia en el uso de CRM (Salesforce, HubSpot, Dynamics 365 u otros). Capacidad demostrada en gestión de cuentas y desarrollo de clientes. Conocimiento de procesos de compras y logística comercial. Un equipo diverso. Respetamos las diferencias que nos hacen más humanos. Trabajamos en equipo y aprendemos los unos de los otros. Flexibilidad y conciliación. El teletrabajo está en nuestro ADN. Promovemos la flexibilidad horaria, y tenemos jornada intensiva los viernes y los meses de julio y agosto. Aprendizaje continuo. Formaciones en idiomas, técnicas, certificaciones, etc. Tickets guardería, restaurante, transporte, y seguro médico. Descuentos exclusivos y condiciones especiales en tecnología, ocio, viajes, etc. Si tienes inquietudes internacionales, estamos en 45 países. ¡Únete a nuestro equipo y ayúdanos a humanizar el mundo a través de la tecnología!

Join TimeTac in shaping the future of smart SaaS time-tracking by delivering exceptional support, seamless onboarding and meaningful customer success. Barcelona/Spain Full-time About TimeTac TimeTac is a continually growing and innovative software company with headquarters in Austria with a focus on developing and providing web-based and mobile time tracking solutions. We maintain a modern, open corporate culture with a strong vision and a great working atmosphere in which creative thinking is encouraged. The products of TimeTac are among some of the leading cloud applications in the categories of time tracking and absence planning solutions. Your Future Role Provide customer support via ticketing system and phone, ensuring timely and effective issue resolution. Guide the onboarding process for selected new customers, ensuring a smooth and successful implementation. Understand customer needs and identify potential opportunities for upsells or value-added services. Document processes and build a comprehensive knowledge base for customer self-service. Collaborate closely with internal teams to ensure customer feedback is captured and addressed. This role reports to the Director Business Development & Sales based in Barcelona. Your Skills Ideally, you have 1+ year of experience in Customer Success or a similar client-facing role. Experience in the tech or SaaS sector is a plus. Positive attitude with a strong commitment to customer satisfaction. Strong, proactive communication skills. Self-driven and able to work independently, especially as the first Customer Success hire in Spain within our five-person sales team. Fast learner with the ability to understand technical products and translate them into customer value. Results-oriented, organized and well-versed in problem-solving. Motivated to work in a technology-driven environment and grow within a scaling team. Native-level Spanish is required to interact with our customers, along with fluent written and spoken English, as English is our working language. This may inspire you: Our benefits A new, modern office in central Barcelona , including an on-site canteen. A strong start at TimeTac with a thorough onboarding plan, plus your own personal buddy to support you from day one. A diverse, multinational team and a winning culture built on integrity and strong collaboration. Learning & development opportunities: As one of the market leaders in time tracking solutions across the DACH region, we offer excellent opportunities for growth and career progression. Daily meal allowance: €4 Edenred food vouchers for every day in office. Hybrid work: After the first onboarding month, you may work remotely up to one day per week. Top-tier equipment: Choose the latest hardware that fits your needs - within a defined budget. Mental health support: Access to online counseling and wellbeing initiatives. Regular team events and celebrations to mark milestones and shared achievements.

About the Company My client is a well-established, international B2B technology business operating in a subscription-based model, supporting enterprise customers across multiple European markets. The company is in a period of continued scale and professionalisation, with a strong focus on customer outcomes, long-term partnerships, and sustainable revenue growth. As part of this evolution, my client is seeking to appoint a VP of Client Success to take ownership of the full post-sale customer journey. This is a senior leadership role with material influence on retention, expansion, and customer lifetime value, reporting directly into executive leadership and working closely with Sales, Product, and Commercial teams. This position replaces a long-standing leader and represents a shift toward a more modern, data-driven Client Success function, moving beyond traditional support models to one centred on measurable ROI, adoption, and commercial impact for customers. Lead and develop a multi-disciplinary Client Success organisation spanning onboarding and implementation, technical support, and ongoing commercial relationship management. Coach and empower senior managers, setting clear expectations, performance standards, and accountability frameworks. Own client retention and expansion performance across all markets, including churn reduction, renewals, NPS, and upsell / cross-sell revenue. Partner closely with Sales on account planning, handovers, and commercial growth opportunities within existing customers. Maintain oversight of the expansion pipeline and personally engage in complex or high-value commercial discussions where required. Lead structured recovery plans for at-risk accounts, coordinating executive-level interventions when necessary. Strategic Account & Stakeholder Management Build trusted, senior relationships with enterprise customers, including executive stakeholders and owners. Lead strategic business reviews with key customers, focusing on outcomes, performance, and future growth opportunities. Ensure new customers experience a smooth, fast, and high-quality onboarding process with reduced time-to-value. Drive strong product adoption through training, usage analysis, and structured success planning. Oversee service quality across all client touchpoints, introducing continuous improvement initiatives to enhance the overall customer experience. Serve as the internal voice of the customer, feeding insights into Product strategy, roadmap prioritisation, and commercial decision-making. Represent the business at industry events, customer forums, and executive briefings. Contribute to positioning the company as a credible, customer-centric technology partner within its sector. 8+ years in senior Client Success, Account Management, or customer-facing leadership roles within SaaS or subscription-based businesses. ~ Data-driven, structured, and process-oriented, with the ability to balance analytics with empathy. Excellent communicator, capable of managing senior stakeholders and navigating sensitive situations. Senior leadership role with direct influence on company strategy and customer outcomes. Competitive base salary with performance-linked bonus. Full-time, permanent position. Remote working model with access to regional offices and collaboration hubs. Strong culture of autonomy, trust, and professional development.

Support channel strategy execution and assist in achieving business development and sales targets in Iberia markets Fluent in Spanish (English will be a plus).

My client, a leading cybersecurity company specialising in Application Delivery Controllers (ADC) and Threat Protection Systems, is expanding its enterprise sales team and looking for a high-impact Strategic Account Executive (SAE). Drive net-new business as a pure enterprise hunter Sell a portfolio spanning ADC, security, cloud networking, and AI infrastructure Guide customers in planning and adopting AI-powered security solutions over the long term 5 to 10 years’ proven experience in enterprise new business sales ~ Deep understanding of infrastructure, computer networking, cloud, or security technologies If this sounds like the right move for you, please apply with your CV and we’ll contact you ASAP

Humanizando la Tecnología. Somos una gran empresa con alma de start-up. Nos organizamos por unidades de conocimiento expertas que colaboran entre sí. Por ello buscamos personas inquietas, que les motiven los retos y con ganas de crecer personal y profesionalmente, que se unan a nuestro equipo para tener un impacto positivo en el mundo a través de la tecnología ¿TE APUNTAS AL RETO? Como Account Manager , formarás parte de la unidad de Mid Market , gestionando la relación con clientes en crecimiento, asegurando la continuidad de los negocios y optimizando oportunidades dentro del segmento asignado. Serás pieza clave en la expansión y consolidación de la cartera de clientes estratégicos de la compañía. ¿QUÉ HARÁS EN TU DÍA A DÍA? Tus principales funciones serán: Identificar clientes potenciales dentro del segmento mid market. Mantener contacto continuo con clientes actuales y potenciales. Analizar necesidades, preparar propuestas y responder a RFPs. Desarrollar y reforzar relaciones comerciales de largo plazo. Controlar costos y procesos de venta para asegurar la rentabilidad. Coordinar procesos de compra y entrega con clientes y áreas internas. Reportar oportunidades y actividades en el CRM. Representar a la empresa en eventos comerciales, ferias y networking. ¿QUÉ ESPERAMOS DE TI? Formación : Grado universitario en Administración y Dirección de Empresas, Marketing, Comercio Internacional, Economía, Ingeniería en Organización Industrial o similar. Se valorará Máster en Dirección Comercial, Marketing o MBA Idiomas: Nivel alto de inglés Experiencia: De 3 a 5 años en ventas B2B , idealmente en soluciones tecnológicas empresariales. Experiencia en el uso de CRM (Salesforce, HubSpot, Dynamics 365 u otros). Capacidad demostrada en gestión de cuentas y desarrollo de clientes. Habilidades sólidas de comunicación, negociación y cierre de acuerdos. Conocimiento de procesos de compras y logística comercial. Orientación a resultados y capacidad de trabajar bajo objetivos. ¿QUE ENCONTRARÁS EN SEIDOR? Un equipo diverso. Respetamos las diferencias que nos hacen más humanos. Compañerismo. Trabajamos en equipo y aprendemos los unos de los otros. Flexibilidad y conciliación. El teletrabajo está en nuestro ADN. Promovemos la flexibilidad horaria, y tenemos jornada intensiva los viernes y los meses de julio y agosto. Aprendizaje continuo. Formaciones en idiomas, técnicas, certificaciones, etc. Carrera profesional individualizada, para que seas tú quien decide hasta dónde quieres llegar. Autonomía y posibilidad de proponer y promover nuevas oportunidades. Programa de retribución flexible. Tickets guardería, restaurante, transporte, y seguro médico. Descuentos exclusivos y condiciones especiales en tecnología, ocio, viajes, etc. Podrás formar parte de iniciativas solidarias y relacionadas con el medio ambiente. Si tienes inquietudes internacionales, estamos en 45 países. ¡Únete a nuestro equipo y ayúdanos a humanizar el mundo a través de la tecnología!

Requisitos: ✅ 1 año de experiencia en algún puesto similar de call center ✅ Disponibilidad inmediata ✅ Saber trabajar en equipo y dinamismo ✅ Valorable: experiencia en atc de marketplaces ✅ Valorable: conocimiento de idiomas. Tus funciones principales serán: Soporte al departamento de a

Taken Je beantwoordt vragen en help eCommerce klanten via telefoon, Live Chat en e-mail met betrekking tot online bestellingen en betalingen.

WHAT DOES A CoE CUSTOMER SERVICE SPECIALIST DO? The CoE Customer Service Specialist manages the end-to-end transactional order management cycle for all European markets (Tier1,2 and 3). This role reinforces support to Tier 3 markets and provides service to bronze customers across all European markets. Prioritizing accuracy, speed, and consistency, the Specialist drives efficient, high-quality transactional operations and written customer communication. As a centralized function, it ensures seamless, process-driven customer service delivery across multiple European markets. RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART, YOUR KEY RESPONSIBILITIES WILL BE TO: • Accurately execute the full transactional order management cycle (order entry, validation, and timely follow-up) across multiple European markets, ensuring adherence to quality and process standards. • Support Tier 3 markets and manage all interactions with Bronze customers across Europe, delivering clear, consistent, and professional communication. • Collaborate closely with Customer Experience Partners in respective markets to align on customer needs, resolve issues efficiently, and ensure a seamless customer experience. • Adhere strictly to the established Service Strategy, applying customer segmentation and tier-specific protocols in line with defined SLAs to prioritize and tailor service delivery. • Proactively monitor order and system data accuracy, identifying discrepancies and driving corrective actions to maintain data integrity across transactional processes. • Escalate complex exceptions and unresolved issues promptly to regional teams or subject matter experts, facilitating timely resolution and minimizing customer impact. • Manage and resolve customer tickets efficiently, maintaining high standards of responsiveness and customer satisfaction, according to Service Strategy. • Champion continuous improvement initiatives by identifying process bottlenecks, proposing enhancements, and supporting implementation to optimize operational efficiency and service quality. SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY:, • Bachelor’s or master’s degree in engineering, Business Administration, Supply Chain Management, or a related field. • Previous experience in fast-moving consumer goods (FMCG) is preferred. • Strong attention to detail with a focus on data accuracy and process consistency. • Proficient in SAP order-to-cash processes and transactional customer service. • Excellent time management and ability to prioritize high volumes of transactional work. • Service-oriented mindset with resilience to manage pressure and meet deadlines. • Fluent in English • Fluent in Italian or German is a distinctive advantage. • Strong written communication skills tailored to remote customer interactions. • Efficiency-driven and process-minded with a continuous improvement approach. ARE YOU READY TO EMBARK ON YOUR NEXT MOVE? • Do you dare to be different? • Are you willing to question, challenge and innovate in pursuit of excellence? • Can you work collaboratively and inspire others? • Are you ready to make your mark? Don Facundo Bacardí revolutionized the world of rums. As the cocktail industry continues to flourish every day, we strive to follow his legacy and delight the most demanding in the industry - our consumers! That’s where you come In!

Join our dynamic team in vibrant Barcelona and work on an exciting project focused on Digital Marketing Ads — a game-changing tool for businesses everywhere! This role is tailored for individuals who can navigate the complexities of the German market, onboarding and engaging with companies with high potential, possible future unicorns, in a tech-focused environment. You will be instrumental in building strong relationships, driving product adoption, minimizing churn, and identifying opportunities for growth and advocacy within our customer base. Key Responsibilities As a trusted advisor, you will: Onboard a portfolio of new clients and develop high-performing PPC campaigns for their digital marketing advertisement. Promote Google Products. Detect and understand customer’s objectives and offer adapted solutions for their needs. Set up strategic, results-driven campaigns designed for immediate impact and long-term performance sustainability. Be responsible for increasing spend and campaign upselling. Create, maintain, and update a customer database with complete information. Requirements Essential Qualifications & Experience Education: BA/BS degree OR equivalent work experience (MA/MSc in Marketing or Communications preferred). Language Skills: C2 level proficiency in both German and English . Experience: 2 years of experience in sales and/or marketing, with previous client-facing experience, particularly in high-stakes environments (preferably). Demonstrated ability to work independently and consistently deliver impactful results. Strong experience managing customer relationships and improving CRM systems for business outcomes. Regularly integrate AI tools into workflows and interpret insights to personalize outreach. Excellent communication skills, able to clearly and persuasively explain complex ideas to diverse audiences. Thrive in a goal-oriented environment and contribute actively to team success. Strong written and verbal presentation skills. Self-motivated and proactive, with a confident and determined mindset. Solid business acumen with the ability to analyze market trends and support strategic decisions. Specialized Skills for the German Market Market Understanding: Clear understanding of the German market, including cultural nuances and business practices. Strategic Thinking: Capability to identify and target companies with growth potential. Problem-Solving: Complex problem-solving skills to navigate challenging contexts. Analytical Skills: Proficiency in analyzing market trends and customer data. German Cultural Awareness: Understanding the business etiquette and cultural nuances of the region to build rapport and trust. Regulatory Knowledge: Awareness of local regulations, especially regarding data privacy (e.g., GDPR), to ensure compliance in all outreach activities and tailor strategies to address the client’s high focus on data protection. Stakeholder Management: Ability to manage complex stakeholder structures and engage with multiple agencies or sceptic customers. Demonstrate a strong understanding of the existing digital marketing ecosystem in German regions and be able to position Google Ads as a valuable solution. Benefits We offer a competitive package designed to support your success and well-being, including: Relocation Support: Comprehensive assistance including 1 month of studio apartment, financial stipend, and flight tickets to Barcelona. Private Health Insurance. Continuous skill development and certifications. Clear career growth opportunities supported by coaches and a motivating team environment. Engaging workplace with contests and a dynamic business casual culture. Prime office location at the World Trade Center, Barcelona, surrounded by the sea. Diversity, Equity & Inclusion We are home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Firmament Sports connects global football talent with elite European clubs. We organize camps, tours, and customized programs that combine technical development, personal growth, and cultural immersion. We work with passion and professionalism, collaborating with teams such as FC Barcelona and Atlético de Madrid. We’re looking for a dynamic, proactive, and growth-driven professional to join our team as a Client Success & Sales Growth Specialist. You will be the key point of contact for our clients, answering inquiries, providing support, identifying new opportunities, and ensuring every family or partner enjoys a seamless and outstanding experience. Key Responsibilities Respond to client inquiries with clarity, speed, and a solution-oriented mindset. Guide clients throughout their entire journey to guarantee an exceptional experience. Identify cross-selling and upselling opportunities and pass them to the sales team. Offer personalized solutions based on each client’s needs. Strengthen relationships with existing clients to prevent churn and increase satisfaction. Contribute actively to new client acquisition efforts. Maintain strong product knowledge to confidently explain and guide clients. Collaborate closely with sales, marketing, and operations to improve processes and results. Required Skills & Experience Previous experience in customer service, sales, customer success, or similar roles. Dynamic, solution-driven, and eager to grow within the commercial/sales department. Strong interpersonal skills and the ability to build trust quickly. Ability to deeply understand the product and translate it into client-focused solutions. Passion for sports and for working in a fast-growing environment. Professional Spanish, Italian and English (required). Catalan is a strong plus. Why Join Us? Work in a dynamic, international, and sports-driven environment. Be part of experiences that change young players’ lives. Collaborate with top-level coaches and elite football clubs. Opportunities for professional growth within an expanding organization.