Trabajos Servicio al Cliente en Rocafort - Page 2Crear alertas

Importante empresa de distribución de packaging para la industria cosmética y farmacéutica precisa incorporar para la zona de Levante a un/a: ACCOUNT MANAGER PACKAGING / LEVANTE En dependencia del Jefe de Ventas realizará las siguientes funciones en la zona asignada: • Gestionar el desarrollo y fidelización de cuentas en su zona. Se responsabilizará de las ventas en los clientes asignados, así como la prospección de futuras cuentas dentro del mercado., • Identificar potenciales nuevos clientes del sector farmacéutico y cosmético., • Contribuir a alcanzar y superar los objetivos marcados por la compañía., • Presentar, negociar y seguir las propuestas de colaboración realizadas a los clientes., • Contrato indefinido con nuestro cliente., • Salario fijo + variable, • Desarrollo de carrera profesional, • Formación en Ingeniería, Administración y Dirección de Empresas o similar. Se contemplarán candidaturas sin formación superior si aportan experiencia similar., • Mínimo de 5 años de experiencia en funciones comerciales de desarrollo de negocio dentro de un entorno industrial (B2B), preferiblemente dentro de la industria del Packaging o Cosmética/Farmacéutica., • Imprescindible nivel alto de inglés (se valorará alemán)., • Disponibilidad para viajar en la zona asignada y puntualmente a nivel internacional.

This role is integral to delivering a premium technical support experience for our customers who have opted for Platinum Support—an enhanced service offering with a 12% uplift on the subscription value. The PSM will manage a portfolio of 14 customers, representing an Annual Recurring Revenue (ARR) of $13.4 million. Role Summary The PSM serves as a trusted technical advisor and liaison, ensuring a seamless support experience by bridging communication between Support, Engineering, and Product teams. This role requires a strong understanding of both the technical and business aspects of each customer’s ServiceMax implementation and acts as the customer’s Technical Account Manager post-implementation. Key Responsibilities • Build and maintain strong relationships with key business and technical stakeholders across assigned accounts., • Lead regular case reviews and performance metric discussions. Provide timely updates on customer issues and account health to internal teams and leadership., • Participate in customer-facing meetings, including Quarterly Business Reviews., • Represent the customer’s voice internally to drive continuous improvement., • Manage escalated issues in collaboration with the Escalation Manager., • Understand and communicate customer-specific customizations and technical needs. Collaborate with Account Managers to coordinate: Upgrades and rollouts ○ Maintenance schedules ○ Company events and communications •, • Monitor and follow up on customer satisfaction through surveys, feedback, and postmortem reviews., • Share technical best practices and relevant updates with customers., • Contribute to and review knowledge base articles, especially those related to Platinum Support processes. Required Skills & Experience • Salesforce and/or ServiceMax previous experience, • Strong organizational and communication skills., • Ability to work effectively in a globally distributed team across time zones, • Minimum of 5 years of experience in software technology, ideally in a support capacity., • Familiarity with cloud-based environments, including SaaS and PaaS., • Bachelor’s degree in an IT-related field or equivalent professional experience., • English / Spanish and/or French language., • Willingness to travel occasionally. Preferred Qualifications • Salesforce Administrator 201 and/or Advanced Administrator 211 certifications., • Project management experience. Familiarity with technologies supporting, • Familiarity with technologies supporting SaaS applications (e.g., XML, Web Services, HTML, PHP, .NET, Java, JavaScript).

Buscamos un/a administrativo/a para atención al cliente.

Buscamos botones para hotel en Valencia en junio.