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Spanish Customer Service Representative Grupo Norconsulting – Spain (Remote / Hybrid after relocation) Location: On-site – Athens, Greece Norconsulting is currently recruiting for a client for a Spanish-speaking Customer Service Representative to join a dynamic and international team in Athens. This role is ideal for someone who enjoys helping customers, solving problems, and delivering high-quality support in a fast-paced environment. Full relocation and accommodation are covered from Spain to Greece, and after 2–3 months there is the option to return to Spain and continue working remotely. What You’ll Do • Provide support to customers via phone, email, and chat, ensuring a high level of service, • Handle customer inquiries, requests, and complaints in a professional and efficient manner, • Troubleshoot issues and provide appropriate solutions or escalate when necessary, • Maintain accurate records of customer interactions in CRM systems, • Follow up with customers to ensure resolution and satisfaction, • Collaborate with internal teams to improve customer experience, • Identify opportunities to improve processes and customer satisfaction What You Bring • Previous experience in customer service, support, or similar roles, • Fluency in Spanish (written and spoken), • Good level of English for internal communication, • Strong communication and interpersonal skills, • Problem-solving mindset with attention to detail, • Ability to handle multiple tasks and work in a fast-paced environment, • Comfortable using CRM systems and digital tools, • Team-oriented attitude with a customer-first approach What You Can Expect • Monday to Friday schedule supporting work-life balance, • Competitive salary with performance-based incentives, • Full relocation support (travel, accommodation, initial expenses), • Paid time off and comprehensive benefits package, • Career development opportunities with ongoing training, • International and collaborative work environment, • Option to relocate back to Spain and work remotely after 2–3 months This is a great opportunity for someone looking to build a career in customer service, gain international experience, and be part of a supportive and growing team.

Position: Aftersales Service Specialist Country: Spain Work Location: Pozuelo de Alarcón, Madrid Department/Team: After Sales Department Purpose of Role According to entire company development strategy to keep good customer service and enhance aftersales business level. Responsible for aftersales customer inquiry data tracking and analysis, according to data character, design the different analysis dimension, actual reflects the SERVICE status, such as CSS report, quarterly evaluation report, Analysis report, etc. Responsibilities • Customer service Management: Regularly clean and analyse customer inquiry from customer centre. Classify all customer inquiries from different channel and judge the primary reason and assign the task to related position., • Aftersales service campaign data analysis and trace: Collaborate with aftersales teams to analyse customer campaigns (e.g., free inspection, seasonal care, member day events). Track campaign effectiveness (participation rate, conversion rate, ROI) and optimize accordingly., • Satisfaction & Complaint Management: Monitor aftersales customer satisfaction (CSI) survey results, analyse low-score drivers, and drive improvements. Handle escalated complaints, coordinating with service advisors and workshop teams to resolve issues. Establish Voice of Customer (VoC) feedback mechanisms to improve service processes., • SERVICE System & Tool Management: Maintain aftersales modules in CSS systems to ensure online process management. Regularly generate SERVICE performance reports (customer complain rate, Reason analysis, etc.). Requirements • Associate degree or above (Bachelor degree/Diploma), preferably in Automotive Service Engineering, Mechanical Engineering, or related fields., • 2+ years of experience in SERVICE, customer operations, or aftersales service; automotive industry experience preferred, including proven track records as an automobile aftersales Customer Service Specialist., • Understanding of aftersales service processes (maintenance, repairs, warranty claims, extended warranty, etc.)., • Strong data analysis skills, proficient in Excel (pivot tables, common formulas) for customer segmentation and analysis., • Logical thinking and strong capability of problem analysis., • Strong communication and coordination skills to work effectively with service advisors, technical managers, and marketing teams., • Customer-oriented mindset with service awareness and patience., • Project management ability to independently plan and execute small-scale customer campaigns., • Experience in call centers or customer complaint handling preferred., • Fluency in English and other language is essential. Location & Travel This position will be based in Madrid, and intensive travelling would be required.

Cada día, los productos y soluciones de Jungheinrich se utilizan para mover millones de mercancías en centros logísticos de todo el mundo.Llevamos 70 años apoyando a nuestros clientes en cada paso del camino con nuestros productos innovadores, seguros y sostenibles, que van desde carretillas ele

Nuestro cliente busca un Consultor Especialista en Pega Customer Decision Hub que quiera diseñar estrategias de decisión en tiempo real basadas en datos y llevar la personalización de la experiencia del cliente al siguiente nivel. Serás responsable de diseñar lógicas de decisión inteligentes que entreguen el mensaje adecuado al cliente adecuado en el momento adecuado, a través de todos los canales. Tus responsabilidades: • Diseñar e implementar estrategias de Next Best Action utilizando Pega, • Configurar y optimizar modelos de decisión y reglas de priorización, • Desarrollar sistemas de recomendación en tiempo real basados en datos e IA, • Integrar y aprovechar datos de múltiples fuentes para habilitar la personalización 1:1, • Colaborar estrechamente con equipos de Marketing, CRM, Data e Ingeniería, • Realizar pruebas, simulaciones y optimizar continuamente las estrategias de decisión, • Monitorizar KPIs para asegurar el rendimiento del negocio y de la plataforma, • Documentar soluciones y formar a los usuarios finales Qué buscamos: • +5 años de experiencia relevante con Pega Customer Decision Hub, • Sólida experiencia en decisioning basado en datos y personalización, • Conocimiento de marketing, CRM y estrategias omnicanal, • Capacidad para traducir necesidades de negocio en soluciones técnicas, • Forma de trabajo estructurada, proactiva y autónoma Qué ofrecemos: • Trabajo 100% remoto con flexibilidad (preferiblemente en Madrid), • Proyectos atractivos en el sector de telecomunicaciones, • Impacto real en la experiencia del cliente y las estrategias de decisión, • Colaboración con equipos multidisciplinares, • Uso de tecnologías modernas basadas en IA

Shape the future of logistics with us! At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe. As the primary point of contact for our customers in the DACH-region, we’re looking for a Customer Service & Asset Specialist to join our team. In this role, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. It’s a role where you can truly make an impact, both for our customers and for the way we work! For this role, we expect the new colleague to work from either: • our Bönen (Germany) office OR, • our office in Agrate Brianza, Milan (Italy) OR Your responsibilities • You provide customer support in the DACH region and act as the first point of contact for questions and inquiries, • You maintain data and set up new customers, building long-term relationships through excellent service, • You monitor daily warehouse movements and proactively identify and address discrepancies, • You coordinate inventory checks, taking responsibility for communication, analysis, and follow-up, • You handle quality-related issues and stay in close contact with the quality department until resolution Your profile • You have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service, • You are motivated and eager to learn – your motivation is more important than many years of experience, • You have very good German and English language skills (additional languages are a plus), • You have strong organizational skills, with an eye for detail, the ability to prioritize, and a hands-on mentality, • You have excellent communication skills and enjoy working with customers, • You are confident in using MS Office – training on our internal software will be provided What we offer you • Permanent contract with a competitive remuneration package aligned with your skills and experience., • Local benefits, depending on the final location of hire, • Home-office up to 2 days/week is possible after the onboarding period, • Continuous investment in your personal and professional development through training and coaching., • A dynamic and fast-growing company that is part of a strong international group, with a focus on sustainability., • A supportive, collaborative team environment where your ideas and contributions matter Interested? We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. Send us your CV and your letter of motivation in English. We’re looking forward to meeting you! Privacy Notice Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. We value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. External recruitment services/agencies will not be used for this position.

Position: Aftersales Service Specialist Country: Spain Work Location: Pozuelo de Alarcón, Madrid Department/Team: After Sales Department Purpose of Role According to entire company development strategy to keep good customer service and enhance aftersales business level. Responsible for aftersales customer inquiry data tracking and analysis, according to data character, design the different analysis dimension, actual reflects the SERVICE status, such as CSS report, quarterly evaluation report, Analysis report, etc. Responsibilities • Customer service Management: Regularly clean and analyse customer inquiry from customer centre. Classify all customer inquiries from different channel and judge the primary reason and assign the task to related position., • Aftersales service campaign data analysis and trace: Collaborate with aftersales teams to analyse customer campaigns (e.g., free inspection, seasonal care, member day events). Track campaign effectiveness (participation rate, conversion rate, ROI) and optimize accordingly., • Satisfaction & Complaint Management: Monitor aftersales customer satisfaction (CSI) survey results, analyse low-score drivers, and drive improvements. Handle escalated complaints, coordinating with service advisors and workshop teams to resolve issues. Establish Voice of Customer (VoC) feedback mechanisms to improve service processes., • SERVICE System & Tool Management: Maintain aftersales modules in CSS systems to ensure online process management. Regularly generate SERVICE performance reports (customer complain rate, Reason analysis, etc.). Requirements • Associate degree or above (Bachelor degree/Diploma), preferably in Automotive Service Engineering, Mechanical Engineering, or related fields., • 2+ years of experience in SERVICE, customer operations, or aftersales service; automotive industry experience preferred, including proven track records as an automobile aftersales Customer Service Specialist., • Understanding of aftersales service processes (maintenance, repairs, warranty claims, extended warranty, etc.)., • Strong data analysis skills, proficient in Excel (pivot tables, common formulas) for customer segmentation and analysis., • Logical thinking and strong capability of problem analysis., • Strong communication and coordination skills to work effectively with service advisors, technical managers, and marketing teams., • Customer-oriented mindset with service awareness and patience., • Project management ability to independently plan and execute small-scale customer campaigns., • Experience in call centers or customer complaint handling preferred., • Fluency in English and other language is essential. Location & Travel This position will be based in Madrid, and intensive travelling would be required.

Nuestro cliente es un fabricante internacional líder de ingredientes para la industria alimentaria, con un porfolio altamente innovador para una amplia variedad de aplicaciones: Panificación, Confectionery, Bebidas, Salado, Lácteo y Nutracéuticos. Para la ampliación de su equipo en Iberia y para impulsar el crecimiento en la zona de Murcia y el Sur de España, estamos buscando a un(a): Technical Account Manager – Ingredientes Alimentarios Reportando a la Dirección Comercial, serás responsable de desarrollar y expandir la cartera de clientes industriales, abriendo nuevas oportunidades de negocio y fortaleciendo relaciones técnicas y comerciales con los departamentos clave de los clientes. Entre tus responsabilidades destacamos: • Desarrollar negocio en la zona de Murcia y Sur de España con un claro enfoque de abrir nuevos clientes., • Gestionar y expandir cuentas industriales del sector food (bebidas, panificación, salados, confectionary, lácteo, nutra, etc.)., • Asesorar técnicamente a departamentos de I+D y Producción en el uso de ingredientes funcionales., • Detectar oportunidades, hacer prospección activa y gestionar un sólido pipeline comercial., • Realizar seguimiento comercial, negociaciones y propuestas de valor., • Colaborar con el equipo interno de Aplicaciones, Mercadotecnia, Servicio al Cliente y Logística, etc., • Representar a la compañía en ferias y eventos. Requisitos • Formación técnica: CTA, Biología, Ingeniería Alimentaria o similar., • Experiencia comercial en el mercado de ingredientes para alimentación., • Excelentes habilidades de comunicación y trato con diversas áreas (I+D, Compras, Dirección)., • Inglés alto y disponibilidad para viajar aprox. 40% del tiempo., • Perfil hunter, proactivo y orientado a desarrollar nuevo negocio. Ofrecemos la incorporación a un fabricante internacional en pleno crecimiento en Iberia. Un proyecto estratégico para ampliar presencia en el Sur de España. Atractiva remuneración compuesta de salario fijo + variable + coche de compañía.

BIKE24 is the one-stop shop for the fast-growing community of cycling enthusiasts, promoting green mobility. Founded in 2002, we have evolved from a specialised online retailer in the cycling sector to one of the leading e-commerce platforms in continental Europe with a focus on the premium segment. Our success concept is not only based on our product range, which is unique in terms of depth and breadth. We also score points with our customer-friendly service. Whenever our customers have a problem, our service team is always there to help by e-mail or phone. Whether it's changes in the order, questions about the order status, technical problems or specific product advice - the tasks are varied. With a good portion of creativity, our service department always finds an answer. Your mission: To expand the market for our Dutch-speaking customers, we are looking for a customer service representative with a fluent Dutch language who is also a bike enthusiast with great interest in bikes or with an already existing good basic knowledge of bike parts and components. A direct link to our customers, complex questions and your professional answers, trainings and personal development await you within this new challenge: • Our customers with their diverse questions are both an incentive and a challenge for you. You are their first point of contact and problem solver., • As a customer advisor, you will contribute with your positive personality to the communication and inform our customers via telephone and email about all questions regarding product advice, the order process, invoicing and much more., • You will handle claims and find the best possible solutions to products that our customers are not satisfied with., • To do this, you will use the extensive decision-making powers assigned to you to bring quick and satisfying solutions for our customers., • You learn new things every day and become a master of diversity with our team., • Together with us, you will expand BIKE24's excellent reputation in the Dutch market. Minimum requirements: • We are looking for a language expert and bike and/or sports enthusiast who is willing to let his/her passion flow into this new job., • You are a very good Dutch speaker, ideally native speaker, with excellent communication skills and experience in the field of customer assistance., • You already have a good basic knowledge of bike parts and bike components or at least a profound interest in the matter., • You can handle incoming customer contacts (via telephone, e-mail or other channels) while creating and logging tickets into the system., • You have C1 or native level of Dutch., • You have at least a B2 Level of English., • A plus, not a must: you can communicate very well in French, Spanish, Italian and/or German. Social benefits: • Part of the day has flexible schedule, • Posible home office

You will work independently to develop new business and strategic relationships with hotel groups, acting as a trusted advisor to senior hotel leadership while driving revenue growth. This role is designed for a hospitality professional with strong hotel operations experience who is ready to move in

You will work independently to develop new business and strategic relationships with hotel groups, acting as a trusted advisor to senior hotel leadership while driving revenue growth. A minimum of 5 years’ experience in the hospitality industry, including experience in hotel management or senior s

You will work independently to develop new business and strategic relationships with hotel groups, acting as a trusted advisor to senior hotel leadership while driving revenue growth. A minimum of 5 years’ experience in the hospitality industry, including experience in hotel management or senior s

Whether it's changes in the order, questions about the order status, technical problems or specific product advice - the tasks are varied. To do this, you will use the extensive decision-making powers assigned to you to bring quick and satisfying solutions for our customers. You are a very good Dutc

Generar relaciones con clientes, prospección comercial y generación de oportunidades de negocio acorde al portfolio de Logicalis. Presentación y defensa de propuestas y ofertas acorde a las necesidades de nuestro cliente. Oportunidades de desarrollo profesional y formación continua.

Desde Adecco colaboramos con una marca líder en maquinaria fitness y buscamos un/a Customer Service para gestionar incidencias y averías de maquinaria de gimnasio, brindando soluciones eficaces y una atención excelente a nuestros clientes (posición sin funciones comerciales).

En Novaluz Energía buscamos comerciales telefónicos B2B orientados a cierre, profesionales de la venta que disfruten del reto, el trabajo por objetivos y quieran maximizar sus resultados económicos en un entorno 100 % comercial y presencial. Formamos parte de Veni Energy Group, líder europeo en soluciones energéticas para empresas, y ayudamos a las PYMES a optimizar su consumo con energía más eficiente y sostenible. 📍 Puesto presencial en nuestra sede de Málaga (imprescindible residir en Málaga o alrededores). 🎯 ¿Cuál será tu misión? • Gestionar el ciclo completo de venta, desde lead hasta cierre, • Asesorar a PYMES en soluciones energéticas, • Negociar directamente con decisores reales, • Detectar oportunidades comerciales y cerrar acuerdos 🔥 ¿Qué buscamos? • Experiencia demostrable en venta de energía (requisito imprescindible), • Experiencia en ventas B2B con foco en cierre, • Comodidad trabajando con ciclos de venta largos, • Mentalidad competitiva y orientación total a resultados, • Alta ambición económica, • Disciplina comercial y seguimiento de procesos, • Resiliencia y tolerancia al “no”, • Pasión real por las ventas, no solo experiencia “en ventas”, • Residencia en Málaga, • Disponibilidad para trabajo presencial en nuestras oficinas 💰 ¿Qué ofrecemos? • Comisiones sin techo (reales), • Salario fijo + incentivos mensuales, • Contrato indefinido desde el primer día, • Horario: L–J: 09:00 a 17:00 y V: 09:00 a 16:00, • Seguro médico privado, • Vacaciones en períodos clave: agosto, Navidad y Semana Santa, • Desarrollo profesional real en una empresa en pleno crecimiento 🏆 ¿Por qué Novaluz? • 🌟 Empresa certificada Great Place To Work, • 🥇 Mejor empresa para trabajar en Málaga y España, • 🚀 Más de 200 personas en solo 5 años, • 💥 Cultura 100 % comercial: el rendimiento se reconoce, • 🤝 Equipo competitivo que celebra cada cierre 🎉 Beneficios adicionales • Snacks, fruta, café e infusiones a diario, • Desayunos premium semanales, • Afterwork mensual y eventos de equipo, • Buen ambiente real, cercano y colaborativo

Puesto presencial en nuestra sede de Málaga.Negociar directamente con decisores.Detectar oportunidades comerciales y.Experiencia demostrable en venta de energía.Disciplina comercial y seguimiento de procesos.Resiliencia y tolerancia al “no”.Contrato indefinido desde el primer día.Horario: L��

Desde Adecco colaboramos con una marca líder en maquinaria fitness y buscamos un/a Customer Service para gestionar incidencias y averías de maquinaria de gimnasio, brindando soluciones eficaces y una atención excelente a nuestros clientes (posición sin funciones comerciales).

Desde Adecco colaboramos con una marca líder en maquinaria fitness y buscamos un/a Customer Service para gestionar incidencias y averías de maquinaria de gimnasio, brindando soluciones eficaces y una atención excelente a nuestros clientes (posición sin funciones comerciales).

Puesto presencial en nuestra sede de Málaga.Negociar directamente con decisores.Detectar oportunidades comerciales y.Experiencia demostrable en venta de energía.Disciplina comercial y seguimiento de procesos.Resiliencia y tolerancia al “no”.Contrato indefinido desde el primer día.Horario: L��

Desde Métrica buscamos un perfil SOC Consultant - Cybersecurity Operations, con experiencia en operación, buena interlocución con cliente y seguimiento y representación del servicio. No es un rol de gestión pura ni de ingeniería aislada: buscamos a alguien que actúe como referente técnico (N3) y punto de conexión entre el SOC y el cliente. Proyecto estable dentro de cliente de sector farma. Capaz de coordinar, dar seguimiento y representar el servicio 🎯 Funciones principales • Actuar como punto de contacto con el cliente en temas de ciberseguridad, • Seguimiento y coordinación con el servicio SOC, • Análisis y soporte en incidentes de seguridad (nivel avanzado), • Colaboración con equipos SOC (N1/N2) y equipos técnicos especializados, • Participación en la mejora continua del servicio (procesos, detección, eficiencia), • Apoyo en reporting, seguimiento de actividad y evolución del servicio ✅ Requisitos • Experiencia +4 años en ciberseguridad, • Experiencia en entornos SOC, • Experiencia en servicios gestionados (MSSP), • Experiencia en interacción directa con cliente, • Deseable Inglés medio B2 Conocimientos técnicos • Experiencia en operación de herramientas SIEM / XDR / EDR, • Base sólida en seguridad de red e infraestructura Qué valoramos • Capacidad de comunicación y gestión con cliente, • Perfil híbrido: técnico + visión de servicio, • Capacidad de coordinación con múltiples equipos, • Proactividad y orientación a mejora continua 🌟 Qué ofrecemos • Modelo híbrido en Sevilla (Presencialidad: 2–3 días por semana en cliente), • Indefinido, • Retribución Flexible opcional., • Rango salarial: 40.000 - 44.000 €/bruto año ( elección 12 o 14 pagas), • Formación a través de plataforma Online opcional, para seguir actualizando conocimientos, skills, etc. Ideal para perfiles que quieran evolucionar hacia un rol con más peso en cliente y servicio, sin perder la parte técnica.

Desde Adecco estamos buscando a una persona para trabajar en el departamento de atención al cliente de una empresa líder en el sector tecnológico de instalaciones.

Validación y control de expedientes de financiación. Excelente comunicación y trato orientado al cliente, especialmente en atención telefónica. Atención telefónica orientada a cliente, enfocada en la resolución ágil de incidencias.

Empresa digital con 20 años de experiencia en la comparación de más de 70 categorías diferentes, desde seguros hasta ofertas de viajes, y que cuenta con más de 20 millones de clientes. Tienes sentido de la responsabilidad, capacidad para trabajar en equipo y disponibilidad para trabajar en dist

Excelente comunicación y trato orientado al cliente, especialmente en atención telefónica. Aunque el puesto es en remoto, se valorará positivamente residencia en provincia de Sevilla o Córdoba. Perfil resolutivo, organizado y con atención al detalle.

Empresa digital con 20 años de experiencia en la comparación de más de 70 categorías diferentes, desde seguros hasta ofertas de viajes, y que cuenta con más de 20 millones de clientes. Dar la mejor solución a las necesidades del cliente con una atención súper personalizada ¡el cliente es el

Empresa digital con 20 años de experiencia en la comparación de más de 70 categorías diferentes, desde seguros hasta ofertas de viajes, y que cuenta con más de 20 millones de clientes. Tienes sentido de la responsabilidad, capacidad para trabajar en equipo y disponibilidad para trabajar en dist

Desde Adecco estamos buscando a una persona para trabajar en el departamento de atención al cliente de una empresa líder en el sector tecnológico de instalaciones.

En dependencia de Dirección General, serás responsable de estructurar, optimizar y liderar el área de Atención al Cliente, asegurando una experiencia excelente tanto para clientes B2B como B2C y preparando la organización para su crecimiento. Con una fuerte orientación al cliente, destacas por

En dependencia de Dirección General, serás responsable de estructurar, optimizar y liderar el área de Atención al Cliente, asegurando una experiencia excelente tanto para clientes B2B como B2C y preparando la organización para su crecimiento. Con una fuerte orientación al cliente, destacas por

🚀 Shape the Future of Digital Commerce with Your Visionary Expertise 🌐 About Miravia: Miravia is an innovative e-commerce platform, part of Alibaba Group, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow. Your Role: As a Call Center Operations Manager, you played a pivotal role in driving service excellence and operational efficiency within a high-performing customer support environment. You led, coached, and developed a dynamic team of agents while implementing data-driven strategies to elevate customer satisfaction and streamline processes. Your leadership ensured seamless day-to-day operations and continuous improvement across key performance metrics. Key Responsibilities: • Led and managed a team of call center agents, ensuring exceptional customer service delivery and timely resolution of customer inquiries., • Designed and executed call center strategies, workflows, and KPIs to achieve performance goals and enhance the overall customer experience., • Monitored team performance through regular evaluations, provided targeted coaching, and delivered training programs to strengthen agent capabilities., • Partnered with cross-functional teams to resolve complex customer issues and identify opportunities for process optimization., • Analyzed operational data to detect trends, generate actionable insights, and support strategic decision-making., • Oversaw daily operations including workforce scheduling, task allocation, and resource planning to maintain optimal service levels., • Cultivated a positive, collaborative team culture that promoted engagement, accountability, and professional growth., • Ensured full compliance with company policies, industry regulations, and quality standards. Qualifications: • Bachelor’s degree in Business Administration, Communications, or a related field., • 5+ years of progressive experience in call center management, preferably within a BPO or outsourced services environment., • Demonstrated success in meeting/exceeding performance targets, improving CSAT scores, and leading process improvement initiatives., • Strong leadership presence with excellent interpersonal, communication, and conflict-resolution skills., • Proficient in call center technologies including ACD systems, CRM platforms (e.g., Salesforce), and real-time performance dashboards., • Results-oriented with strong organizational and multitasking abilities in fast-paced, target-driven environments., • Experienced in handling sensitive customer escalations with professionalism and empathy. Application Process: Ready to embark on this journey with us? Please send your CV in English! Please note this role requires to work 100% from the office. Our offices are very centric tough: Metro Station Avenida de América 😃 (Madrid). Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team. Join Miravia, and let's shape the e-commerce landscape together!

🚀 Shape the Future of Digital Commerce with Your Visionary Expertise 🌐 About Miravia: Miravia is an innovative e-commerce platform, part of Alibaba Group, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow. Your Role: As a Call Center Operations Manager, you played a pivotal role in driving service excellence and operational efficiency within a high-performing customer support environment. You led, coached, and developed a dynamic team of agents while implementing data-driven strategies to elevate customer satisfaction and streamline processes. Your leadership ensured seamless day-to-day operations and continuous improvement across key performance metrics. Key Responsibilities: • Led and managed a team of call center agents, ensuring exceptional customer service delivery and timely resolution of customer inquiries., • Designed and executed call center strategies, workflows, and KPIs to achieve performance goals and enhance the overall customer experience., • Monitored team performance through regular evaluations, provided targeted coaching, and delivered training programs to strengthen agent capabilities., • Partnered with cross-functional teams to resolve complex customer issues and identify opportunities for process optimization., • Analyzed operational data to detect trends, generate actionable insights, and support strategic decision-making., • Oversaw daily operations including workforce scheduling, task allocation, and resource planning to maintain optimal service levels., • Cultivated a positive, collaborative team culture that promoted engagement, accountability, and professional growth., • Ensured full compliance with company policies, industry regulations, and quality standards. Qualifications: • Bachelor’s degree in Business Administration, Communications, or a related field., • 5+ years of progressive experience in call center management, preferably within a BPO or outsourced services environment., • Demonstrated success in meeting/exceeding performance targets, improving CSAT scores, and leading process improvement initiatives., • Strong leadership presence with excellent interpersonal, communication, and conflict-resolution skills., • Proficient in call center technologies including ACD systems, CRM platforms (e.g., Salesforce), and real-time performance dashboards., • Results-oriented with strong organizational and multitasking abilities in fast-paced, target-driven environments., • Experienced in handling sensitive customer escalations with professionalism and empathy. Application Process: Ready to embark on this journey with us? Please send your CV in English! Please note this role requires to work 100% from the office. Our offices are very centric tough: Metro Station Avenida de América 😃 (Madrid). Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team. Join Miravia, and let's shape the e-commerce landscape together!

Experiencia previa como Mozo de equipajes de al menos 1 año. Tienes experiencia como Mozo/a de Equipajes / Botones ? ¿Te apasiona el trato al cliente y quieres formar parte del equipo de nuestro hotel?. VP Hoteles busca incorporar un/a MOZO/A DE EQUIPAJES / BOTONES!.

Tienes experiencia como Mozo/a de Equipajes / Botones ? ¿Te apasiona el trato al cliente y quieres formar parte del equipo de nuestro hotel?. VP Hoteles busca incorporar un/a MOZO/A DE EQUIPAJES / BOTONES!. Experiencia previa como Mozo de equipajes de al menos 1 año.

We are looking for a Technical Account Manager (SaaS) to join a rapidly growing technology company specializing in AI-based SaaS solutions for operational planning and optimization. The successful candidate will join the sales team, playing a key role will manage and drive direct sales engagements into mid to large-size retail accounts and strategic partners in the territories you will cover, supported by the launch of a prospecting and product team. 📢 Responsabilities • You will serve as the main technical point of contact during the adoption phase for a defined portfolio of customers within a specific region or industry vertical., • Support customers with product configuration, customization, and best-practice implementation. You will also guide and assist with integrations, including APIs, third-party systems, and data flows., • Translate business requirements into scalable technical solutions., • Collaborate with the CSMs to execute the customer success plan and drive measurable outcomes., • Provide proactive technical recommendations to improve adoption and value realization. You will also troubleshoot complex technical issues and identify optimization opportunities. 📒 Requirements • 2 years of experiencie in a Technical Account Management, Solutions Engineeering, Implementation, or similar customer-facing technical role, prefereably within a SaaS environment., • A strong understanding of SaaS platforms, REST APIs, integrations, data mapping, and foundational knowledge of databases and system architecture., • Experience managing complex product configurations and supporting system integrations. Furthermore, you have experience creating, maintaining, or contributing to technical documentation to support customer adoption., • Fluency in English and Spanish is a must. Do you also speak Portuguese or Arabic? That’s a huge plus for us! 🎁 What we offer • Work in a startup culture, • Flexible working hours, • Intensive summer schedule in July and August, plus reduced hours on Fridays all year round, • Permanent contract with the cliente, • Private health and dental insurance, • Training in different languages, • Flexible benefits card, • Remote work 📩 Are you interested or do you know someone who fits the bill? Don't hesitate to apply or share this opportunity. We want to meet you! 😊 Both Selecta and our clients are committed to equal opportunities and do not discriminate on the basis of age, race, religion, or gender.

Buscamos incorporar un perfil de Account Development Customer, responsable de gestionar y desarrollar relaciones comerciales sólidas y duraderas con cuentas clave del sector inmobiliario.Su misión principal será mimar las cuentas asignadas, garantizando una experiencia de cliente excelente y

We are looking for a Technical Account Manager (SaaS) to join a rapidly growing technology company specializing in AI-based SaaS solutions for operational planning and optimization. The successful candidate will join the sales team, playing a key role will manage and drive direct sales engagements into mid to large-size retail accounts and strategic partners in the territories you will cover, supported by the launch of a prospecting and product team. 📢 Responsabilities • You will serve as the main technical point of contact during the adoption phase for a defined portfolio of customers within a specific region or industry vertical., • Support customers with product configuration, customization, and best-practice implementation. You will also guide and assist with integrations, including APIs, third-party systems, and data flows., • Translate business requirements into scalable technical solutions., • Collaborate with the CSMs to execute the customer success plan and drive measurable outcomes., • Provide proactive technical recommendations to improve adoption and value realization. You will also troubleshoot complex technical issues and identify optimization opportunities. 📒 Requirements • 2 years of experiencie in a Technical Account Management, Solutions Engineeering, Implementation, or similar customer-facing technical role, prefereably within a SaaS environment., • A strong understanding of SaaS platforms, REST APIs, integrations, data mapping, and foundational knowledge of databases and system architecture., • Experience managing complex product configurations and supporting system integrations. Furthermore, you have experience creating, maintaining, or contributing to technical documentation to support customer adoption., • Fluency in English and Spanish is a must. Do you also speak Portuguese or Arabic? That’s a huge plus for us! 🎁 What we offer • Work in a startup culture, • Flexible working hours, • Intensive summer schedule in July and August, plus reduced hours on Fridays all year round, • Permanent contract with the cliente, • Private health and dental insurance, • Training in different languages, • Flexible benefits card, • Remote work 📩 Are you interested or do you know someone who fits the bill? Don't hesitate to apply or share this opportunity. We want to meet you! 😊 Both Selecta and our clients are committed to equal opportunities and do not discriminate on the basis of age, race, religion, or gender.

En Midwich Iberia ampliamos el equipo y buscamos una persona con experiencia en gestión y desarrollo de cuentas en el entorno Audiovisual Profesional Systems / IT, orientada a la creación de oportunidades de negocio y al crecimiento sostenible de la cartera de clientes en la zona centro. Misión del puesto Desarrollar y maximizar el potencial de las cuentas asignadas en el mercado AV Pro Systems, impulsando el crecimiento del negocio mediante la detección de nuevas oportunidades, el fortalecimiento de relaciones a largo plazo con clientes clave y la propuesta de soluciones técnico‑comerciales adaptadas a sus necesidades. Principales responsabilidades • Gestionar y desarrollar una cartera de clientes del entorno Audiovisual Systems (integradores AV)., • Identificar nuevas oportunidades de negocio tanto en clientes existentes como en nuevos prospectos., • Elaborar y defender propuestas comerciales personalizadas, alineadas con las necesidades técnicas y de negocio del cliente., • Realizar el seguimiento del pipeline comercial y coordinar el cierre de oportunidades., • Alcanzar los objetivos de ventas y crecimiento definidos para su cartera., • Colaborar con los equipos internos (producto, marketing, preventa y back office) para garantizar un servicio excelente y coherente con la estrategia comercial. Requisitos del puesto Formación y experiencia • Experiencia de 3 a 5 años en posiciones comerciales B2B en el sector Audiovisual Profesional y/o IT., • Experiencia en venta consultiva y gestión de cuentas., • Orientación a cliente y a resultados., • Capacidad de comunicación, negociación y gestión de relaciones comerciales., • Organización, planificación y visión de negocio., • Autonomía, proactividad y capacidad para detectar oportunidades., • Manejo intermedio de herramientas Office., • Salario competitivo con componente fijo y variable acorde a mercado., • Horario flexible y jornada intensiva los viernes., • Jornada intensiva en julio y agosto., • Employee Assistance Program (EAP)., • Plan de formación y desarrollo profesional., • Seguro médico y plan de compensación flexible., • Acceso a plataforma de descuentos en tiendas y marcas., • Incorporación a un entorno profesional, estable y en crecimiento dentro de un grupo internacional líder en distribución AV Profesional. En Midwich Iberia S.A.U., creemos en la igualdad de oportunidades y en el valor de la diversidad. Nuestro compromiso es ofrecer un entorno laboral inclusivo, donde cada proceso de selección se basa en la valoración de competencias y méritos, sin importar género, edad, orientación sexual, origen, religión o cualquier otra característica personal. Nos esforzamos por crear un espacio de respeto y crecimiento para todas las personas.

Shape the future of logistics with us! ¿Es usted el candidato adecuado para esta oportunidad? Asegúrese de leer la descripción completa a continuación. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe. As the primary point of contact for our customers in the DACH-region , we’re looking for a Customer Service & Asset Specialist to join our team. In this role, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. our Bönen (Germany) office OR our office in Agrate Brianza, Milan (Italy) OR our office in Madrid (Spain) You provide customer support in the DACH region and act as the first point of contact for questions and inquiries You maintain data and set up new customers, building long-term relationships through excellent service You monitor daily warehouse movements and proactively identify and address discrepancies You coordinate inventory checks, taking responsibility for communication, analysis, and follow-up You handle quality-related issues and stay in close contact with the quality department until resolution You have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service You have very good German and English language skills (additional languages are a plus) You are confident in using MS Office – training on our internal software will be provided Permanent contract with a competitive remuneration package aligned with your skills and experience. Local benefits , depending on the final location of hire Home-office up to 2 days/week is possible after the onboarding period Continuous investment in your personal and professional development through training and coaching. Send us your CV and your letter of motivation in English. Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. xcskxlj External recruitment services/agencies will not be used for this position.

Shape the future of logistics with us! ¿Es usted el candidato adecuado para esta oportunidad? Asegúrese de leer la descripción completa a continuación. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe. As the primary point of contact for our customers in the DACH-region , we’re looking for a Customer Service & Asset Specialist to join our team. In this role, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. our Bönen (Germany) office OR our office in Agrate Brianza, Milan (Italy) OR our office in Madrid (Spain) You provide customer support in the DACH region and act as the first point of contact for questions and inquiries You maintain data and set up new customers, building long-term relationships through excellent service You monitor daily warehouse movements and proactively identify and address discrepancies You coordinate inventory checks, taking responsibility for communication, analysis, and follow-up You handle quality-related issues and stay in close contact with the quality department until resolution You have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service You have very good German and English language skills (additional languages are a plus) You are confident in using MS Office – training on our internal software will be provided Permanent contract with a competitive remuneration package aligned with your skills and experience. Local benefits , depending on the final location of hire Home-office up to 2 days/week is possible after the onboarding period Continuous investment in your personal and professional development through training and coaching. Send us your CV and your letter of motivation in English. Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. xcskxlj External recruitment services/agencies will not be used for this position.

Shape the future of logistics with us!.Es usted el candidato adecuado para esta oportunidad? Asegúrese de leer la descripción completa a continuación.Our people are at the heart of this mission, and.Customer Service & Asset Specialist to strengthen our team in Central Europe.As the primary point

Desde Envíe su CV y cualquier información adicional requerida después de haber leído esta descripción, haciendo clic en el botón de solicitud. Métrica buscamos un perfil SOC Consultant - Cybersecurity Operations , con experiencia en operación, buena interlocución con cliente y seguimiento y representación del servicio. No es un rol de gestión pura ni de ingeniería aislada: buscamos a alguien que actúe como referente técnico (N3) y punto de conexión entre el SOC y el cliente. Proyecto estable dentro de cliente de sector farma. Capaz de coordinar, dar seguimiento y representar el servicio Funciones principales Actuar como punto de contacto con el cliente en temas de ciberseguridad Seguimiento y coordinación con el servicio SOC Análisis y soporte en incidentes de seguridad (nivel avanzado) Colaboración con equipos SOC (N1/N2) y equipos técnicos especializados Participación en la mejora continua del servicio (procesos, detección, eficiencia) Apoyo en reporting, seguimiento de actividad y evolución del servicio Requisitos Experiencia +4 años en ciberseguridad Experiencia en entornos SOC Experiencia en servicios gestionados (MSSP) Experiencia en interacción directa con cliente Deseable Inglés medio B2 Conocimientos técnicos Experiencia en operación de herramientas SIEM / XDR / EDR Base sólida en seguridad de red e infraestructura Experiencia en análisis y respuesta a incidentes (Valorable experiencia con Palo Alto / XSIAM, pero no imprescindible) Qué valoramos Capacidad de comunicación y gestión con cliente Perfil híbrido: técnico + visión de servicio Capacidad de coordinación con múltiples equipos Proactividad y orientación a mejora continua Qué ofrecemos Modelo híbrido en Sevilla (Presencialidad: 2–3 días por semana en cliente) Indefinido Retribución Flexible opcional. xcskxlj Rango salarial: 4 €/bruto año ( elección 12 o 14 pagas) Formación a través de plataforma Online opcional, para seguir actualizando conocimientos, skills, etc. Ideal para perfiles que quieran evolucionar hacia un rol con más peso en cliente y servicio, sin perder la parte técnica.

EnLogicalis Spainestamos buscando un/aAccount Manager Junior ITpara ampliar nuestro equipo.¿Cuáles son los requisitos para el puesto?Conocimiento e interés por el mundo de la consultoría y entornos ITGenerar relaciones con clientes, prospección comercial y generación de oportunidades de negocio acorde al portfolio de Logicalis.Mantenimiento de cuentas ya activas.Presentación y defensa de propuestas y ofertas acorde a las necesidades de nuestro cliente.Nivel de inglés conversaciónUbicación: Madrid / Barcelona¿Qué ofrecemos?Logicalis Spain somos un grupo internacional con más de 20 años de experiencia en el sector IT, vinculados a proyectos y servicios de gran envergadura en Data Centers, Ciberseguridad y Analytics.Puesto de trabajo estable.Entorno de trabajo dinámico y colaborativo.Oportunidades de desarrollo profesional y formación continua.Clases de idiomas online para reforzar la conversación.Modalidad de trabajo: híbridaDía libre en tu cumpleañosPosibilidad de acogerse a planes de retribución flexible (tarjeta restaurante, tarjeta transporte y tarjeta guardería)Seguro médico y WellhubPortal de descuentos especial para empleados

Spanish Customer Service RepresentativeGrupo Norconsulting – Spain (Remote / Hybrid after relocation)Location:On-site – Athens, GreeceNorconsulting is currently recruiting for a client for aSpanish-speaking Customer Service Representativeto join a dynamic and international team in Athens. This role is ideal for someone who enjoys helping customers, solving problems, and delivering high-quality support in a fast-paced environment.Full relocation and accommodation are covered from Spain to Greece, and after 2–3 months there is the option to return to Spain and continue working remotely.What You’ll DoProvide support to customers via phone, email, and chat, ensuring a high level of serviceHandle customer inquiries, requests, and complaints in a professional and efficient mannerTroubleshoot issues and provide appropriate solutions or escalate when necessaryMaintain accurate records of customer interactions in CRM systemsFollow up with customers to ensure resolution and satisfactionCollaborate with internal teams to improve customer experienceIdentify opportunities to improve processes and customer satisfactionWhat You BringPrevious experience in customer service, support, or similar rolesFluency in Spanish (written and spoken)Good level of English for internal communicationStrong communication and interpersonal skillsProblem-solving mindset with attention to detailAbility to handle multiple tasks and work in a fast-paced environmentComfortable using CRM systems and digital toolsTeam-oriented attitude with a customer-first approachWhat You Can ExpectMonday to Friday schedule supporting work-life balanceCompetitive salary with performance-based incentivesFull relocation support (travel, accommodation, initial expenses)Paid time off and comprehensive benefits packageCareer development opportunities with ongoing trainingInternational and collaborative work environmentOption to relocate back to Spain and work remotely after 2–3 monthsThis is a great opportunity for someone looking to build a career in customer service, gain international experience, and be part of a supportive and growing team.

We are growing! Descubra si esta oportunidad es adecuada para usted leyendo toda la información que sigue a continuación. Our brand-new client is a leading tobacco company known for its commitment to quality products and excellent customer experience. We are now looking for a Customer Advisor with Azerbaijani to join our dynamic team and help us deliver outstanding support every day. In this role, you will be the first point of contact for customers, assisting them via email, chat, and phone . Your day will be all about creating smooth and positive customer experiences, answering questions clearly, and making sure every customer feels supported. You will also get to learn the brand, products, and industry in detail so you can provide accurate and helpful information. Part of your job will be researching customer questions carefully and finding the right answers quickly and professionally . What we are looking for: Excellent communication skills. C1 Azerbaijani, both written and spoken. Advanced English, both written and spoken. Previous experience in customer service or a related field. A customer-oriented mindset. Good typing and computer skills, including MS Office. Experience with CRM systems. Strong attention to detail and accuracy. The ability to work independently as well as in a team. High school education. What you can expect from us: Salary: €1,789.53 gross per month . Full-time role with shifts between 10:00 a.m. and 12:00 p.m., Monday to Sunday. Monthly performance-based bonuses. A convenient office location close to bus stations and the metro. Fully paid training and onboarding to help you succeed from day one . Continuous learning and development through Concentrix University. Career growth support through professional development programs . Health and wellbeing initiatives. xcskxlj Relocation support if needed, including accommodation and travel expenses . Great extra benefits such as health and life insurance, Multisport card, transport allowance, bonus for important life events, paid leave for education, corporate discounts, company events, and more . A referral bonus if you know someone perfect for the role. If you enjoy helping people, learning new things, and being part of a supportive team, this could be the perfect opportunity for you

Técnico/a de Operaciones – Financiación al Consumo (Teletrabajo 100%)Qué harás en tu día a díaValidación y control de expedientes de financiaciónGestión y resolución de incidencias operativasSeguimiento de operaciones (estado, firma y activación)Interlocución con clientes para soporte y resolución de dudasAtención telefónica orientada a cliente, enfocada en la resolución ágil de incidenciasQué buscamosExperiencia en entornos administrativos, financieros o back officePerfil resolutivo, organizado y con atención al detalleBuen manejo de herramientas informáticasExcelente comunicación y trato orientado al cliente, especialmente en atención telefónicaCapacidad para trabajar de forma autónoma en entorno remotoCondicionesJornada completa (40 horas semanales)Horario: lunes a viernes + sábados por la mañanaModalidad: teletrabajo 100%Reuniones puntuales de coordinaciónAunque el puesto es en remoto, se valorará positivamente residencia en provincia de Sevilla o CórdobaQué ofrecemosContrato indefinidoSalario bruto anual 17.250€Proyecto estable dentro del sector financieroEntorno de trabajo estructurado y profesional¿Te interesa?Envíanos tu CV o contáctanos por mensaje directo

¿Te atreves a liderar la transformación digital para crear un mundo más sostenible? En Schneider Electric somos el partner digital líder en sostenibilidad y eficiencia de empresas, comunidades y personas, nuestro objetivo es que todas las personas seamos capaces de aprovechar al máximo nuestra energía y recursos, a través de la integración de procesos, software, el Big Data y tecnologías energéticas de referencia que permiten una gestión integrada de edificios, industrias y ciudades. Estamos presentes en más de 110 países con un equipo diverso y disruptivo de más de 135 mil personas. Si estás en búsqueda de una oportunidad que te permita impulsar tu carrera y retar tu creatividad, ¡queremos conocerte! El puesto se integra en el equipo de Canal de Secure Power, un entorno dinámico y muy ligado a la evolución del mercado IT, donde trabajamos estrechamente con partners integradores, mayoristas y resellers para impulsar el crecimiento de nuestras soluciones de infraestructura crítica. En el equipo nos aseguramos que la propuesta de valor de Secure Power llega de forma coherente, competitiva y diferenciadora al mercado. Se trata de un entorno ágil, colaborativo y orientado a resultados, donde cada rol contribuye directamente al posicionamiento y desarrollo del canal. Funciones y responsabilidades: • La persona será responsable principalmente de gestionar y desarrollar los principales partners IT dentro del canal, impulsando su crecimiento mediante la detección de oportunidades, la construcción de relaciones sólidas y el seguimiento del pipeline comercial., • Adicionalmente, desempeñará un rol transversal de apoyo al desarrollo del resto de la base de clientes del programa de partenariado, contribuyendo a ampliar cobertura, compartir mejores prácticas y asegurar un enfoque homogéneo en el desarrollo del canal. Formación: • Titulación universitaria en Ingeniería, Telecomunicaciones, Informática o áreas afines., • Excelentes capacidades de comunicación y relación con clientes, • Orientación a resultados y fuerte capacidad analítica; Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación. autonomía y proactividad en la gestión del negocio • Habilidades de negociación y gestión de cuentas, • Capacidad de colaborar transversalmente en equipos pequeños Como empresa orgullosamente orientada a las personas, encontrarás un ambiente dinámico y personal y atractivas oportunidades de desarrollo. Nuestros modelos de trabajo flexibles garantizan el equilibrio entre la vida familiar y laboral, fomentando el crecimiento personal, el rendimiento y la cooperación. Creamos continuamente un entorno inclusivo, respetuoso y cooperativo ya que juntos nos atrevemos a innovar y a hacer realidad nuestras audaces ideas. xcskxlj Las grandes personas hacen de Schneider Electric una gran empresa.

En dependencia de Dirección General, serás responsable de estructurar, optimizar y liderar el área de Atención al Cliente, asegurando una experiencia excelente tanto para clientes B2B como B2C y preparando la organización para su crecimiento. Con una fuerte orientación al cliente, destacas por

Du bist Herzblutvertriebler, bringst Call-Center-Erfahrung mit oder bist Quereinsteiger? Bei uns ist jeder willkommen - egal, welchen beruflichen Hintergrund du hast.