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Who we are Ventós Group is an international company specialized in the distribution and production of Essential Oils & Aroma Chemicals with the Head Quarters located in Barcelona, Spain. The group has 9 subsidiaries around the world. We believe our people are our most important asset, so we'll offer you a dynamic international working environment with constant opportunities for development. Currently we need to reinforce our Sales team by incorporating an Sales Assistant. Your Role • Assisting in sales and setting up new customer accounts, • Ordering samples and documentation for customers and following up with them, • Entering quotations and sales orders, following up and keeping the customer informed on the status of orders, • Co-ordinate the arrival of goods with the Purchasing Department to ensure delivery on time, • Generate and prepare export documentation and liaise with HQ for export information and documentation, • Manage customers through open and interactive communication, • Identify and assess customer needs., • Manage customer complaints by following up to ensure their resolution, • Maintain customer databases, • Communication and coordination with other departments Your Skills and Experience • Previous and recent experience of at least 2-3 years in the administrative area in a related field with excellent customer service skills., • We will consider you to bring higher education in the field of economics (ADE, Business Administration, etc.) or chemistry, among other related training., • High level of English, • Desire to be part of a fast growing company with the opportunity to progress as a professional., • Strong communication skills and able to work alone and as part of a team; enthusiastic and reliable, • Organised person, • Experience with Navision ERP a plus Additional Information We offer a benefits package which includes: • Option to work remotely 1 whole day and 2 afternoons per week., • Flexible working hours, • Free language classes depending on the needs and other training courses., • Health Insurance., • Common spaces for after work activities., • Meal and breakfast service partially subsidized by the company., • Corporate paddle tennis court for employees and family members Do you think your professional profile fits and this could be a good project for you? Send us your application and tell us why!

Join Akwel and be part of our adventure in a family-run, independent group with a long-term vision. A first-class automotive equipment and systems manufacturer specialising in fluid management and mechanisms, Akwel offers state-of-the-art industrial and technological expertise in applying and processing materials (plastics, rubber, metal) and mechatronic integration. Our culture of industrial performance, efficiency, results and customer satisfaction is what drives the progress of our group. To respond to our clients’ needs, our employees are free to be pragmatic in order to come up with the perfect solution for every problem in the spirit of creativity and agility. Want to push yourself? Interested in stepping up to the challenge of working in an industrial and technological environment at the cutting edge, making your day-to-day work extremely worthwhile and enriching? Join Akwel and our 12,000 employees in more than 20 different countries! We’re currently seeking a CUSTOMER SERVICES REPRESENTATIVE MAIN MISSIONS Reports to the Logistics Manager. Must ensure steady progress for following through the delivery orders of his / her client portfolio and establishes sales forecasts while always ensuring client satisfaction. • Is responsible for the treatment of delivery orders from their reception (EDI, manual, website) up until client delivery., • Must inform Materials Supply and Planning of stock and order anomalies., • Is responsible for managing the client portfolio (updating, storage…), • Must receive client demands (in writing or by phone), • Has task of establishing and anticipating client demands to create a sales plan, which is as close as possible to the real deliveries., • Must manage indicators linked to his / her function (tables for service rating, client satisfaction questionnaire…), • Is the guarantor of meeting deadlines for client deliveries., • Is responsible for accuracy of sales plan for his / her client portfolio,, • Must ensure safety stock management- Is in charge of daily follow-ups (modifications, end of life…, • Must participate in stock inventories., • Customer Returnable packaging management (order follow up, inventories, websites management..), • Export management (booking, transport, and delivery follow up), • Customer logistic incidents and complaints management., • Customer website management SKILLS PROFILE Qualifications and Experience: Levels + 2 years minimum, and / or an introductory experience in a similar position, preferably in an industrial environment. Will be considered: other languages: French / German. Professional abilities : • Good company representative, is an effective communicator and listener, is autonomous, has good initiative,, • is analytical, is able in customer service, can deal with stress, has a good telephone manner.- Ability to speak one foreign language is essential., • Knowledge of office software platforms is essential. Technical Knowledge : • Knowledge of computer management systems., • Knowledge of transport management., • SAP supply-chain Must apply all AKWEL Management System procedures and operating instructions within the framework of operations linked to his job and the rules defined by the Group Agrees to act in accordance with the ethical rules of the Group. Localization: Sant Just Desvern, Spain Contract type: Permanent CDI Department : Logistics Starting date: As soon as possible / Immediate Salary: According to worth If you are interested in this role and believe that you meet the requirements, please forward your CV and cover letter at: Please not that incomplete application will not be taken into account.

¿Tienes experiencia en atención al cliente? ¿Tienes experiencia en la gestión administrativa de ventas? Si eres una persona con iniciativa, con energía, con ambición para conseguir metas y crecer día a día; si disfrutas con el contacto con el cliente, te gustan las áreas de gestión y administración de ventas ¡te estamos buscando! En Ruedas Alex estamos ampliando nuestro departamento de Atención al Cliente y buscamos a alguien como tú. En este proyecto vas a encontrar un entorno familiar y dinámico en el que encontrarte respaldado desde el primer día. Entre tus principales funciones destacarán: • Atención telefónica: recepción de las llamadas de los clientes, • Gestión e-mail recibidos clientes, • Gestión y resolución de incidencias, • Envío de la información solicitada por el cliente: ofertas, propuestas, …, • Introducción de pedidos, • Realización de campañas de captación/información a clientes Si te apasiona el mundo comercial y la atención al cliente es tu prioridad, no dudes en hacernos llegar tu candidatura.

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