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Take your career to the next level with Amaris Consulting as a ServiceNow Developer. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. ✍️ WHAT WOULD YOU NEED? ✍️ Must Have: +3y knowledge and hands-on experience in the ServiceNow platform, with special focus on ITSM, CSM, and ITOM modules. Proven experience integrating ServiceNow with external systems using APIs (REST and SOAP) for data synchronization and workflow enhancement. Familiarity with Citizen development approach in ServiceNow Official ServiceNow certifications in at least one of the mentioned modules (ITSM, CSM, ITOM). High ability to communicate effectively both orally and documented. Analytical skills, synthesis, and critical thinking. High level of spoken and written English (C1 or similar). Ability to take responsibility and focus on meeting objectives. WHAT WILL YOU DO? Implement and customize workflows, incidents, problems, changes, request management, and service catalogs within the ITSM module. Configure and customize case management modules, self-service portals, customer service workflows, and integrate with third-party tools within the CSM module. Utilize ITOM capabilities for Discovery, Event Management, Orchestration, and integration with external systems for automation and proactive infrastructure and operations management. Integrate ServiceNow with external systems using APIs (REST and SOAP) for data synchronization and workflow enhancement. Develop custom integrations using Python programming. Customize the ServiceNow platform through scripting (JavaScript, AngularJS, etc.). Implement automated workflows using ServiceNow Flow Designer. Communicate effectively both orally and documented. Apply analytical skills, synthesis, and critical thinking to solve problems. Manage projects and take responsibility for meeting objectives. WHY US? Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer: Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level. Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops. Take charge of your training with an annual personal budget and company-paid certifications. Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance. Benefit from our WeCare program, supporting employees in critical situations. Unleash your full potential, both professionally and personally. Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Take your career to the next level with Amaris Consulting as an Incident Manager – QoS MIM. Be part of an international team, thrive in a global group with a €800M turnover and over 1,000 clients worldwide, and an agile environment. The ideal candidate will have a proven track record in building scalable, high-quality applications and is comfortable working across the entire stack. ✍️ WHAT WOULD YOU NEED? ✍️ Native/C1 level in French and English . Strong transversal IT knowledge across infrastructure, cloud, security, and IT operations. Minimum ITIL Foundation certification . University degree in IT, Engineering, or related field; Master’s preferred. +4 years of experience in IT operations, incident management, or Major Incident Management (MIM) roles. Proven ability to communicate clearly with C-Suite executives and high-level stakeholders. Strong resilience under stress , multitasking, and ability to process, retain, and share complex information simultaneously via Teams, Outlook, or phone. Knowledge of IT regulations (DORA, GDPR, ISO, NIST, BCP, Security) is a plus. Tangential experience in audits and project management is beneficial. Familiarity with tools: PagerDuty, Azure, AWS, ServiceNow, AVAYA, CISCO, CheckPoint, PALO ALTO, 365, Teams, Outlook, DevOps, JIRA, Confluence, Excel, Power BI . Additional languages (Spanish, German, Italian, Portuguese, Arabic) are a plus. WHAT WILL YOU BE DOING? Manage major IT incidents and coordinate rapid response across teams. Handle problem management and change management activities. Monitor IT systems primarily via Azure and manage alerts through PagerDuty . Address high-severity security incidents . Communicate effectively with global teams and executives , ensuring transparency and clarity. Maintain documentation of incidents, processes, and knowledge sharing . Participate in on-call rotation , ensuring timely response to critical situations. Collaborate with IT teams to analyze incidents, implement preventive measures, and improve QoS processes . Keep up to date with IT regulations, compliance standards, and best practices in IT operations. WHY US? Join our dynamic team of talented people and discover a world full of growth and opportunity. Here's what we offer: Rapid growth through a personalised career path and salary assessment. 70% of our senior leaders started in entry-level positions. Improve your skills through our Technology Academy catalogue, Udemy platform, language classes, webinars, and workshops. Take control of your training with a personal annual budget and company-paid certifications. Enjoy flexible policies, remote work options, and excellent social benefits such as transport and restaurant tickets, childcare support, and private health insurance. Benefit from our WeCare programme, which supports employees in critical situations. Unlock your full potential, both professionally and personally. Amaris Consulting prides itself on being an equal opportunity employer. We are committed to promoting diversity within the workforce and creating an inclusive work environment. To this end, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, creed, age, marital status, disability, or other characteristics.