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Misión del Puesto Liderar un equipo humano, planificando, desarrollando y ejecutando los planes estratégicos con el objetivo de maximizar los ingresos recurrentes y extraordinarios del estadio mediante la gestión estratégica de las verticales de negocio ( F&B, Restaurantes, Barras Matchday, Eventos Corporativos, Conciertos y Ocio + colaboración en Tour & Museo ), garantizando una experiencia premium para aficionados, clientes corporativos y visitantes durante todo el año. ÁREAS DE RESPONSABILIDAD Hospitality & VIP (Matchday y Non-Matchday) Definir la estrategia comercial de productos hospitality y premium seating. Gestión del portafolio de productos y experiencias de hospitality Optimizar ocupación, pricing dinámico y yield management por partido y temporada. Desarrollo de nuevos formatos experienciales (premium experiences, on-pitch events, meet & greet, experiencias exclusivas). Coordinación con otras áreas: patrocinio, ventas corporativas y ticketing para maximizar cross-selling. Supervisar estándares de servicio premium (F&B, atención al cliente, accesos VIP). Seguimiento de KPIs: ocupación, revenue por asiento, tasa de renovación, ticket medio premium, etc. Food & Beverage (F&B) Definir y ejecutar la estrategia comercial de restauración del estadio. Gestión integral de concesionarios y operadores externos. Optimizar el revenue per cap, ticket medio y rotación en días de partido. Desarrollo de nuevos conceptos Control de calidad, servicio, tiempos de atención y experiencia del consumidor. Implementación de modelos cashless, pre-order y soluciones digitales.. Definición de posicionamiento y experiencia de marca. Desarrollo de eventos gastronómicos, brunchs, cenas temáticas y activaciones. Control de ingresos y estándares operativos. Barras en Días de Partido (Matchday Revenue) Diseño del modelo de explotación de barras, kioscos y zonas de restauración. Gestión integral de concesionarios y operadores externos. Optimización de flujos de venta y staffing según afluencia. Coordinación con ticketing, hospitality y activaciones de patrocinadores. Análisis de ventas post-partido, ratios de conversión y oportunidades de mejora. Eventos Corporativos (Non-Matchday) Explotación comercial de espacios para eventos B2B (salas VIP, palcos, pitch events, convenciones). Desarrollo de paquetes corporativos y experiencias exclusivas premium. Optimización de ocupación anual del estadio. Gestión de calendarios, contratos y rentabilidad por evento. Coordinación con agencias y partners. Conciertos y Grandes Eventos Captación y negociación con promotores nacionales e internacionales. Coordinación interna para viabilidad comercial y logística. Maximización de ingresos por alquiler de recinto, F&B, hospitality y servicios complementarios. Evaluación financiera de cada operación. Ocio y Nuevas Líneas de Negocio Identificación de nuevas oportunidades de explotación (experiencias inmersivas, eSports, eventos temáticos, fan zones permanentes). Desarrollo de productos 365 días al año. Benchmark internacional y tendencias de stadium entertainment. Colaboración con las áreas de: Tour del Estadio y Museo Gestión del producto turístico del club (stadium tour, museo, experiencias inmersivas). Incremento de visitantes, ticket medio y venta cruzada (merchandising, F&B). Desarrollo de nuevos formatos experienciales (VIP tours, experiencias premium, realidad aumentada). Coordinación con marketing y canales digitales. Optimización de horarios, capacidad y rendimiento comercial. Ocio y Nuevas Líneas de Negocio Desarrollo de productos “365 días”. Implementación de nuevas experiencias de entretenimiento. Benchmark internacional y detección de tendencias. RESPONSABILIDADES TRANSVERSALES Gestión del P&L de explotación comercial del estadio. Elaboración de presupuestos, forecasting y reporting mensual. Definición y seguimiento de KPIs (revenue per visitor, ocupación, ticket medio, margen). Negociación y gestión contractual con operadores externos. Control de estándares de marca y experiencia de usuario. Coordinación transversal con marketing, ticketing, patrocinio, operaciones y finanzas. Implementación de estrategias de pricing, yield management y revenue optimization. Garantizar la coherencia de marca y experiencia premium del club. ¿QUÉ BUSCAMOS? Formación · ADE, Marketing, Gestión Deportiva, Hospitality Management o similar. · Valorable MBA o Máster en Sports Business / Revenue Management. Experiencia demostrable · Mínimo 5 años en explotación comercial de venues , estadios, arenas, parques de ocio o grandes recintos de alto volumen de público. · Experiencia demostrable en gestión de F&B, eventos y modelos concesionales . · Experiencia demostrable en gestión de productos VIP, corporate hospitality o premium Idiomas · Español: Nativo/Avanzado. · Inglés: Nivel alto · Se valorarán otros idiomas Disponibilidad · Flexibilidad horaria (matchdays, eventos nocturnos y fines de semana).

WE’RE HIRING: IT Support Field Engineer L2 – Spain Company Overview A leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide. Operating in 190+ countries Supported by 6,000+ skilled engineers globally Serving 200+ enterprise clients across multiple industries The company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale. Project Overview The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments. Role Summary The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments. Requirements Key Responsibilities Provide Level 2 onsite and remote IT support to end users Troubleshoot and resolve hardware, software, and connectivity issues Support desktops, laptops, printers, servers, and peripherals Escalate unresolved incidents in accordance with SLA and ITIL processes Ensure high customer satisfaction and service quality Software & Application Support Windows OS installation, configuration, and troubleshooting Microsoft Office and enterprise business applications Email, VPN, and collaboration tools User account and access management Hardware & Devices Supported Desktops and laptops: Dell, HP, Lenovo Printers: HP, Lexmark, IBM Servers and related infrastructure Peripherals and end-user accessories Asset & Stock Management Maintain accurate asset inventory and documentation Perform device deployment, replacement, and decommissioning Coordinate hardware refresh and lifecycle management Update asset and ticketing systems Remote & Multi-Site Support Provide remote support for distributed user environments Travel to client sites as required Collaborate with centralized service desk and regional teams Support multiple customer locations across Spain Additional Responsibilities Deliver VIP and Director-level support with a white-glove service approach Follow ITIL best practices and organizational procedures Document incidents, changes, and resolutions clearly Support IT rollouts, upgrades, and project initiatives Required Skills & Qualifications Educational Qualifications CompTIA A+ Certification (mandatory) Baseline OEM Certifications (any of the following, depending on assignment): Dell Desktop / Laptop HP Desktop / Laptop / Printer Lenovo Desktop / Laptop Lexmark Printer IBM Printer Server technologies Essential Skills Behavioural Strong customer service and interpersonal skills Proven experience supporting VIPs and Directors Professional communication and white-glove service mindset Ability to work independently and manage priorities Technical Strong Level 2 onsite IT support expertise Advanced troubleshooting and problem-solving skills Experience in enterprise IT support environments Language Skills (CEFR Levels A1–C2) English: Proficient (minimum B2 ) Spanish: Proficient (minimum B2 ) Experience Requirement 2–4 years of relevant IT support or field engineering experience Benefits Why Join Us At Excis , your work makes a real impact. As an IT Support Field Engineer L2 , you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment. We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.

About the Company SHA is a global leader in longevity and scientific well-being, blending medical innovation, integrative therapies, and lifestyle transformation to improve healthspan and quality of life. With nearly two decades of experience, our mission is to empower individuals to lead longer, healthier, and more meaningful lives. Headquartered in Spain with locations in Mexico and soon in the UAE, SHA brings together over 500 professionals across more than 50 specialties, including functional medicine, nutrition, and preventive diagnostics. At the forefront of biomedical science and technology, SHA fosters a collaborative environment focused on innovation, purpose, and excellence. Join a forward-thinking team committed to transforming the future of health at one of the world’s most advanced wellness institutions. About the Role The Reservations Manager will lead and elevate our Health Journey & Reservations Advisors, blending team leadership with commercial performance to maximize revenue through disciplined follow-up and consultative selling. Reporting into the Global Contact Center Manager and Operations Manager at SHA Spain. Responsibilities Leadership and coaching responsibilities: The manager leads and trains a senior, multilingual Reservations team, ensuring premium service standards, implementing training and quality plans, and handling VIP requests and conflict resolution. Commercial management and funnel optimization: The role involves managing the sales funnel with a focus on consultative conversion, converting leads from various sources, guest recovery, follow-up consistency, and maintaining professional communication and closing. Analysis and data-driven management: The manager analyzes KPIs and dashboards, identifies demand patterns and customer profiles, and prepares strategic weekly reports. Proficiency in Navision, HubSpot, and Ringover is valued. Qualifications 5–7 years of relevant leadership experience Proficiency in English and Spanish required Analytical and commercial aptitude Passion for health and wellness Motivational leadership qualities Required Skills Leadership and coaching Commercial management Data analysis Preferred Skills Proficiency in Navision, HubSpot, and Ringover Pay range and compensation package Compensation details will be discussed during the interview process. Equal Opportunity Statement SHA values excellence, evolution, integrity, care, and happiness, and is committed to diversity and inclusivity in the workplace.

A leading crypto entertainment platform is seeking a Head of VIP to own and define the VIP function across casino, sportsbook, and Predict. The ideal candidate will have over 5 years of experience in VIP leadership within iGaming, strong analytical capabilities, and a proven record of managing high-

WordPress engineering/architecture with 2–4+ years on WordPress VIP at enterprise scale (multi‑brand, multi‑market). We are seeking a seasoned WordPress Consultant with deep WordPress VIP experience to lead enterprise‑grade web architecture and delivery for a global life sciences environment