Product & Service Designer
hace 3 días
Madrid
ph3Company Description /h3 pPublicis Groupe, the world's second largest communications group that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy, The Power of One puts clients at the center by promoting the growth of their business through creative agencies (Leo Constellation: Publicis Spain, Leo Spain; Publicis Health), media (Zenith, Starcom, Spark and Performics), and areas of transversal knowledge. /p h3Company Description /h3 pPublicis Groupe, the world's second largest communications group that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy, The Power of One puts clients at the center by promoting the growth of their business through creative agencies (Leo Constellation: Publicis Spain, Leo Spain; Publicis Health), media (Zenith, Starcom, Spark and Performics), and areas of transversal knowledge. /p h3Overview /h3 pWe are looking for a bSenior Product Service Designer /b with strong experience in UX, digital product design, and service design. This person will join a consulting environment, working on high-impact projects across different brands, industries, and product ecosystems. /p h3Professional English is essential /h3 pas the role involves collaborating with international clients and teams through meetings, workshops, presentations, and day-to-day project work. /p pWe are looking for someone who can understand complex challenges, identify both user and business needs, and transform them into valuable, usable, and feasible products and services. The ideal candidate is autonomous, strategic, and comfortable leading design processes from research and discovery through implementation and validation. /p pThe role requires a strong UX mindset, experience with human-centered design methodologies, and the ability to collaborate with multidisciplinary teams including strategy, business, data, technology, content, and creative specialists. /p h3Responsibilities /h3 ul liDefine digital products, services, and experiences from a strategic and user-centered perspective. /li liUnderstand user, client, and business needs to identify challenges, opportunities, and improvement areas. /li liPlan and conduct qualitative and quantitative research activities, including interviews, usability testing, behavioral analysis, benchmarks, desk research, and data analysis. /li liSynthesize research findings into actionable insights, design principles, and opportunities. /li liDesign information architecture, user flows, customer journeys, service blueprints, experience maps, and interaction models. /li liCreate product and service concepts that connect user needs, business objectives, and technological capabilities. /li liDesign wireframes, interfaces, and prototypes of varying levels of fidelity using Figma. /li liPlan, facilitate, and document discovery, ideation, prioritization, and co-creation workshops with clients and internal teams. /li liValidate hypotheses and solutions through user testing and iterative design processes. /li liCollaborate closely with strategy, content, creative, data, and technology teams to deliver holistic solutions. /li liWork alongside development teams to ensure design quality and consistency during implementation. /liliContribute to the creation and evolution of design systems, interaction patterns, and component libraries. /li liPresent and defend design decisions to clients, stakeholders, and international teams. /li liIdentify innovation opportunities and introduce new methodologies, tools, and approaches. /li liSupport the growth and maturity of design practices and mentor less experienced designers when needed. /li /ul h3Qualifications /h3 ul li5+ years of experience in UX Design, Product Design, Service Design, or related disciplines. /li liProven experience working on digital products, applications, web platforms, e-commerce solutions, or service ecosystems. /li liStrong knowledge of human-centered design, UX research, information architecture, accessibility, interaction design, and user validation methodologies. /li liExperience designing services and mapping complex experiences through customer journeys, service blueprints, stakeholder maps, flows, and similar artifacts. /li liAbility to connect user needs, business goals, and technological constraints. /li liExperience managing projects throughout the entire design lifecycle: discovery, definition, conceptualization, design, validation, delivery, and implementation. /li liAdvanced proficiency in Figma, including components, auto layout, variables, libraries, prototyping, and documentation. /li liAbility to create clear, accessible, consistent, and effective digital interfaces. /liliExperience working with design systems and interaction patterns. /li liExperience planning and facilitating workshops with clients, users, and multidisciplinary teams. /li liStrong collaboration skills with development teams and implementation follow-up. /li liExcellent communication and presentation skills, with the ability to articulate and document design decisions clearly. /li liStrong prioritization, autonomy, and results-oriented mindset in agile environments managing multiple projects simultaneously. /li liCritical thinking, curiosity, and the ability to navigate ambiguous challenges. /li liProfessional English level, minimum advanced B2 and ideally C1, with confidence facilitating workshops, presenting solutions, and working daily in English. /li liPortfolio required, showcasing UX, product, and service design case studies, including problem definition, process, key decisions, role played, and impact achieved. /li /ul h3Nice to Have /h3 ul liPrevious experience in consulting, agencies, or multi-client environments. /li liExperience working directly with clients and stakeholders at different levels of seniority. /li liInternational project experience and collaboration with distributed teams. /li liExperience in service design and business process transformation projects, both digital and omnichannel. /li liKnowledge of accessibility standards and WCAG guidelines. /li liExperience using product metrics, digital analytics, and success measurement frameworks. /li liExperience in Content Design, UX Writing, or collaboration with content teams. /li liStrong visual design skills, including composition, hierarchy, typography, color, and digital art direction. /li liExperience with motion design, micro-interactions, or advanced prototyping. /li liFamiliarity with Jira, Confluence, Miro, FigJam, or similar tools. /li liPractical and responsible use of AI tools for research, ideation, design, and documentation. /li liExperience mentoring or supporting junior designers. /li /ul h3Personal Competencies /h3 ul liStrong empathy and listening skills towards users, clients, and colleagues. /li liExcellent communication skills in both Spanish and English. /li liAbility to defend design decisions and manage feedback constructively. /li liCollaborative mindset and ease working across different disciplines. /li liAdaptability to different industries, clients, and levels of digital maturity. /li liAttention to detail while maintaining a holistic view of the product or service. /li liCuriosity, continuous learning, and motivation to tackle new challenges. /li liProactive attitude towards identifying problems and driving improvements. /li /ul h3Minimum Requirements /h3 ul li5+ years of professional experience in Product Design, UX Design, or Service Design. /li li4+ years of hands-on experience working with Figma. /li liDemonstrated experience in research, ideation, design, and validation of digital products. /li liAdvanced professional English (minimum B2). /li liUpdated portfolio focused on UX, Product Design, and Service Design case studies. /li /ul h3Additional Information /h3 pWhy join us? Because we offer reasons such as: /p ul liFlexible Benefits (Coverflex): Enjoy more than just work with flexible compensation including meal vouchers, health insurance, transportation, and more. /li liGrowth Opportunities: You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills. /li liFree Online Training: You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform "Marcel". /li liPartner Certifications: You'll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon. /li liWork from anywhere: Telecommute up to 6 weeks from over 100 countries with our #WorkYourWorld program. /li liAttractive holidays package including your birthday Advertising Day off plus some additional days off. Rest is also important! /li liWell-being: We prioritize the well-being of our staff and organize various health initiatives such as daily meditation or yoga among others. /li /ul pEmployee benefits are an integral part of the company’s annual compensation package. These benefits are subject to the company’s current policies and guidelines and may be modified, updated, or adjusted at the company’s discretion to reflect organizational needs, regulatory requirements, or business conditions. /p pWe are certified as a Great Place to Work, your happiness and providing you with an outstanding experience means a lot to us, let's enjoy! /p pHere at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual´s status in any group or class protected by law. /p pIf you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you. /p pAll employees are committed to complying with obligations regarding Information Security and Technologies, obligations related to the use of Artificial Intelligence, obligations stemming from the Quality and Environmental Management System, as well as obligations derived from the Integrity Management System, Corruption Prevention, and the Anti-Bribery and Anti-Corruption Policy. Furthermore, all employees are required to complete mandatory training courses, declarations, and compliance commitments in these areas. /p /p #J-18808-Ljbffr