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  • Actor / Actriz / Guias Turisticos
    Actor / Actriz / Guias Turisticos
    hace 9 horas
    €2200–€3950 mensual
    Jornada completa
    Centro, Madrid

    JOIN TOURSTILLA as a Tour Guide Are you an actor or actress? An educator or communicator? Do you have stage presence, charisma, and the ability to turn history into an unforgettable experience? Tourstilla, the #1 company on TripAdvisor (Best Tour in the World, Spain and Madrid 2025), we are looking for COMMUNICATORS as our main profile to join our team of guides. We believe tours are not just told… they are performed, felt, and lived. 📍 Location: Madrid — Puerta del Sol Job Description: We are looking for people with stage talent, exceptional communication skills, and a strong ability to connect with the public. You will lead different types of tours: historical, cultural, artistic, or themed experiences. If you have energy, emotion, and a passion for public speaking, this is your place. Priority Profile (Very Important): ✔️ Communicators of all kinds. Actors ✔️ Performing artists ✔️ People with dramatic training or natural performing talent This is one of the key requirements of the selection process. Responsibilities: • Lead groups of up to 25 people with enthusiasm and warmth., • Tell stories in an entertaining, emotional, and dynamic way., • Adapt your speech depending on the tour, language, and audience type., • Guarantee an unforgettable experience before, during, and after the tour. Requirements: • Strong communication skills, • Fluent Spanish or English (other languages such as French, German, Italian, or Portuguese are a plus), • Passion for history, art, culture, or theatre, • Experience in scriptwriting, acting, teaching, or any similar field, • Positive attitude, energy, improvisation skills, and good presence If you’d like to speed up the process, send us a short 2-minute video presenting any interesting topic. We Offer: • High remuneration, • Flexible schedules, • Internal training and growth opportunities

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  • Front Office Manager- Four Seasons Hotel Madrid
    Front Office Manager- Four Seasons Hotel Madrid
    hace 7 días
    Jornada completa
    Centro, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is currently seeking a Front Office Manager to join our team. Reporting to the Director of Rooms, the Front Office Manager provides strategic and operational leadership for Front Office, Guest Services, and Guest Experience. The role ensures service excellence, team development, and operational efficiency, consistently embodying Four Seasons culture and standards. What you will do Strategic Leadership Set the strategic and operational direction for Front Office, Guest Services, and Guest Experience in alignment with the Rooms Director, ensuring consistent execution of Four Seasons standards. Talent & Team Development Provide strong, inspirational leadership through coaching, feedback, development plans, succession planning and the creation of a robust internal talent pipeline. Recruitment & Performance Management Oversee hiring, onboarding, training, and performance evaluations for the Front Desk, Concierge, Guest Services, and Guest Experience teams. Quality & Performance Optimization Establish KPIs, service benchmarks, and quality standards, continuously identifying opportunities to elevate the guest experience and operational results. Guest Journey Excellence Ensure flawless check-in and check-out experiences and drive proactive service recovery to maintain the highest levels of guest satisfaction. Operational Presence Maintain strong visibility on the floor, especially during peak periods, personally engaging with VIPs, repeat guests, long-stay guests, and first-time visitors. Cross‑Departmental Collaboration Build strong relationships with all Rooms Division teams and hotel departments to ensure seamless and consistent service delivery. Cost & Labour Management Manage labour and operating costs through effective scheduling, budgeting, inventory control, and purchasing, ensuring optimal productivity and financial discipline. Innovation & Continuous Improvement Lead or participate in departmental or hotel-wide projects and initiatives that support innovation, efficiency, and ongoing improvement. What you bring Proven leadership experience in a luxury 5-star hotel environment, overseeing Front Desk, Guest Relations, and Guest Experience operations. Authentic and strategic leadership style with the ability to coach, inspire, and develop high‑performing teams. Deep understanding of luxury service principles with exceptional attention to detail and a guest‑centric mindset. Positive, resilient, and solutions-driven character, able to thrive in a dynamic and demanding environment. Excellent communication and interpersonal skills, with confidence engaging guests, colleagues, and senior leadership. Strong organizational, problem‑solving, and delegation skills. Solid business acumen with experience in labour management, cost control, budgeting, and P&L awareness. Fluency in written and spoken English and Spanish. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

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  • Guest Experience Manager- Four Seasons Hotel Madrid
    Guest Experience Manager- Four Seasons Hotel Madrid
    hace 13 días
    Jornada completa
    Latina, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Reporting to the Front Office Manager, the Guest Experience Manager will deliver a seamless, personalized guest experience from pre-arrival to departure. Anticipating needs and ensuring flawless service across departments, you’ll uphold the highest standards of luxury hospitality. With warmth, professionalism, and local expertise, you’ll create memorable moments that inspire guest loyalty. What you will do General As a Department Head and Brand Ambassador, be highly knowledgeable of all hotel and facility information, hours of operation, key personnel, special activities, and functions in the hotel. Act, in the absence of Duty or senior management, in all matters concerning the safety, security and well-being of hotel guests. Prepare and attend weekly and monthly meetings such as Rooms, OPS, Morning, Quality, Group Resume and other Dpt. Heads meetings. Lead and deliver training sessions organized by PnC: Glitchology. Guest Experience Lead and manage the full guest experience department, ensuring personalized service and flawless coordination from pre-arrival to post-departure. Organize the journey of our top VIPs including suite guests, Four Seasons Elite and High Return guests and others, pre, during and post their stay. Send pre-arrival communications, block rooms according to preferences, and oversee VIP preparations and amenities. Collaborate with all departments (F&B, IRD, Concierge, Front Desk, Housekeeping) to deliver a seamless and anticipatory guest experience. Engage with guests throughout their stay, gathering feedback, resolving issues promptly, and ensuring all requests are met with care. Ensure Golden is kept updated with all guest preferences. Handle guest complaints and actively manage Glitches. Ensure guests are met on time, and negative experiences are offset prior to departure. Promote hotel amenities, experiences, and local highlights to enhance the stay and drive guest satisfaction. Complete Manager’s checklist daily Help and supervise the GEX team with the checklist when needed and assist, in the presence of heavy volume, in the areas of Front Office, Concierge and Guest Services. People Management Supervise the department's monthly expenses, ensure all finance procedures are correctly taken. Labor management: schedules, extra hours control etc. Conduct the monthly audit of supplier invoices, i.e. for flowers, L&F, etc. Control stock with the team, ordering supplies when needed through Birchstreet. Provide guidance, coaching, and motivation to the Guest Experience team, fostering a culture of excellence and service passion. Conduct interviews and staff hiring when needed. Assist with the on-boarding and training of new team members from interns to Asst. Managers Perform Annual reviews to the Asst. Managers as well as give feedback and guidance when needed. Assist the Asst. Managers with team annual reviews and communicating warnings, corrective actions and other feedback. Supervise team development and career aspirations Maintain strong relationships with vendors and partners, leveraging local expertise to curate unique, memorable experiences. Monitor and report on guest satisfaction trends, feedback, and performance metrics to support continuous improvement. Monitor Qualtrics seeking improvement. Reply to Google negative reviews, TripAdvisor reviews and Booking.com. Follow guidelines. Follow up with Global GEX projects and initiatives launched or driven by Corporate Team. Participate actively in other Global Guest Experience calls / meetings. What you bring Minimum 3 years of luxury hotel experience in Front Desk, Guest Experience or Concierge. Have fluency in English and Spanish Minimum 1 year managing a medium- sized team Must have experience in Opera Strong leadership & organizational skills required Excellent communication and interpersonal abilities Foster creativity Problem-solving and conflict-resolution skills Skilled in active listening and providing constructive feedback to support team development. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

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  • English Teacher
    English Teacher
    hace 1 mes
    €1200–€2000 mensual
    Jornada completa
    Embajadores, Madrid

    Live and Work Teaching English in Spain – Join Us! ESL & TEFL Opportunities – English Teachers Needed in Madrid! Canterbury English Academy is looking for passionate English teachers to join our team in Madrid. Work 20–30 hours per week teaching adults, children, and business clients, earning €1,200–2,000 per month. Could This Be You? • Recent Graduate: Take a break before grad school or your corporate career and explore teaching abroad., • Career Changer: Ready to leave your old job behind and start a new adventure?, • Experienced Teacher: Already teaching English and want to live in Spain?, • First Job: 18+ and dreaming of becoming an ESL teacher?, • Retired / Semi-Retired: Looking for a fun, meaningful challenge?, • Independent / Digital Nomad: Enjoy living in Spain while earning income with flexible hours. Plus… Do you want to travel, meet new people, learn a Romance language, and enjoy the warm Mediterranean lifestyle? Then Canterbury English is for you! Why Choose Madrid? Madrid is a lively, multicultural capital with excellent public transport, rich history, stunning architecture, and world-class nightlife. It’s safe, affordable, and the perfect city to live, work, and explore. Since 1991, Canterbury English has welcomed over 7,500 native and bilingual teachers from all over the world, helping them build a career while experiencing life in Spain. We focus on empowering teachers to make a life, not just a living. How You’ll Teach: From day one of our Work Orientation, you’ll start teaching paid classes with us, often for the full school year. You’ll sign your contract immediately and we’ll share your CV with 125 partner schools, helping you get extra teaching hours. Learn to earn more through private lessons, online teaching, or assistant roles in Junior and High Schools. Summer? We’ve got placements in Caceres! With Canterbury English, your year-round income is secured, plus extra money for travel, fun, and exploring Spain. Unbeatable Opportunity! Live your dream in one of the world’s most amazing countries. Madrid, Valencia, and Barcelona rank among the top 14 cities to live on Earth! Join our Canterbury English ex-pat family today and start your Spanish adventure!

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