Head of Operations & Services
hace 11 días
Las Rozas de Madrid
Are you passionate about operational excellence and integrated service management in dynamic environments? We are seeking a Head of Operations & Services to lead the Operations team and coordinate subcontracted professionals, ensuring the highest standards of hospitality and operational performance across all services. Key Responsibilities Strategy & Alignment: Define and implement strategies for Property & Facilities Management, Security (including technical solutions such as CCTV and access control), and soft services (housekeeping, waste management, landscaping), all aligned with the organization’s broader objectives. Operational Excellence: Optimize team structures and competencies, manage maintenance and service contracts, control operational costs, and ensure asset replacement projects are executed according to long-term plans. Compliance & Risk Management: Ensure regulatory compliance, lead emergency preparedness and business continuity planning, and oversee health and safety risk management. Systems & Data: Drive digitalization and efficient asset management through specialized systems, and promote energy and sustainability management. Sustainability: Lead environmental and sustainability performance in line with European sector objectives. Skills & Experience Solid experience in property and facilities management, preferably in multi-site or retail environments. Proven ability to lead, motivate, and develop high-performing teams. Experience in incident and crisis management. Strong knowledge of asset lifecycle management, maintenance planning, and replacement strategies. Experience with compliance, risk mitigation, and contract management. Familiarity with digital asset management systems and sustainability standards (e.g., BREEAM). Excellent organizational, analytical, and communication skills. Ability to lead change initiatives and collaborate across functions. Customer-oriented mindset and ability to work under pressure. High proficiency in English and the local language. Note: This role requires participation in the operations rota to ensure coverage during opening hours, including one weekend per month.