Customer Success Manager with German for T Cloud Public (m/f/d)
2 days ago
Granada
T-Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience. We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day. As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks. You want: • Strategic influence and development of the existing business of the assigned T Cloud., • Public customers in order to increase the value added for the customer and the sales for the T Cloud Public., • Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)., • Active participation in the respective vertical squad of the T Cloud Public., • Avoiding "churn" through proactive analysis and management of T Cloud Public customers., • Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public., • Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public., • Ensuring customer satisfaction., • Participation in the planning and forecasting processes., • Transferring customer requirements to the T Cloud Public impediment and demand process., • Supporting the further development of cloud handling support., • Completed degree in computer science, engineering or comparable training or further education., • Top knowledge and 5 years experience in the areas of cloud and IT architecture, technology strategy, sales and business development., • Top knowledge and experience in the field of AI., • Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise., • Strong knowledge of market-relevant cloud ecosystems and experience with partners., • Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)., • Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace., • Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined., • High resilience, adaptability to dynamically changing processes/startup mentality., • Very good technical understanding of standardized service provision through platforms., • Detailed knowledge of the processes and structures in your own company., • Experience in international cooperation with Local Business Units and NatCos., • High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently., • Fluent written and spoken German and English., • Willingness to travel nationally and internationally. Certifications required for the position: • OTC Practitioner certification or comparable AMIGO Hyperscaler certification, • Agile methods such as Scrum, Kanban, DevOps or comparable certifications Certifications recommended for the position: • DevOps Foundation, • OTC Architect Location: A Coruña, Bilbao, Gijón, Granada, Reus, Sevilla & Valencia • International, dynamic and collaborative environment., • T-Social: social initiatives (sports, community, health, ...)., • Hybrid work model (remote/on-site)., • Flexible working hours., • Customized training: access to Coursera to learn whatever you want, whenever you want., • Weekly language classes (English & German)., • International Mentoring Sessions & Experience Days., • Flexible compensation plan (health insurance, meal vouchers, childcare, transport)., • Telemedicine., • Life and accident insurance., • Social fund., • 26+ working days of vacation per year., • Free access to specialist services (medical, legal, wellness)., • 100% salary coverage during medical leave. And many more advantages of being part of T-Systems! T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer. #J-18808-Ljbffr