Spanish Customer Support Expert - Relocate to Greece!
2 days ago
Lleida
Workster is partnering with one of the largest global outsourcing companies to recruit Spanish-speaking Customer Support Experts for various international projects across multiple industries. These roles support major global companies in areas such as social media, digital communication, mobility, online payments, cybersecurity, e-commerce, and consumer electronics, all without disclosing brand names. ¿Tiene lo que se necesita para triunfar? La siguiente información debe ser leída atentamente por todos los candidatos. Your Role As a Customer Support Expert, you will help users across different platforms and services, ensuring a smooth, safe, and high-quality experience. You will: • Assist users with empathy, accuracy, and efficiency, • Stay informed about the specific project’s policies, products, and guidelines, • Make balanced, policy-aligned decisions while maintaining user satisfaction, • Communicate clearly and professionally, in writing and verbally, • Investigate and resolve inquiries related to accounts, usage, and service issues, • Respond to user questions with high quality, speed, and empathy, • Use your market knowledge to spot trends and recommend scalable improvements, • Analyze incoming data to enhance the overall user experience, • Support enforcement of platform or service rules when required, • Review reported content or cases within agreed timeframes, • Identify workflow inefficiencies and suggest process improvements, • Recognize patterns and escalate cases when necessary Your Qualifications • C1 level Spanish, • Good English (B2), • Availability for remote roles within Greece or for office-based positions in Athens (depending on the project), • Customer Support experience is a plus, • Ability to work independently and collaboratively, • Strong problem-solving and critical thinking skills, • Flexibility and adaptability to policy and process changes, • Confident xcskxlj computer and internet skills, • Ability to provide required documentation (ID/Passport, Birth Certificate) The Offer • Multiple project options, matched to your skills and preferences, • Remote positions anywhere in Greece and onsite roles in Athens, • Relocation package for Athens-based roles (flight, hotel stay, and housing assistance), • Competitive salary + performance bonuses, • Rotational shifts depending on the project, • Diverse and multicultural work environment, • Full training, continuous support, and strong career development opportunities