Order Management Specialist
6 days ago
Granollers
For our offices in Granollers we are currently looking for an Order Management Specialist to manage national accounts. Responsibilities / Tasks • Customer service, • Answer phone calls and manage requests made by customers., • Distribute calls to other colleagues or departments if necessary., • Receive customer requests via e‑mail and handle their management., • Distribute requests from the common customer-service inbox to the appropriate colleagues., • Quotation Management, • Receive requests and manage quotations., • Follow up the acceptance of offers whenever possible and at the request of the superior., • Order Management, • Manage customer purchase orders., • Create sales orders and purchase goods for the central warehouse., • Follow‑up delivery and coordinate with Supply Chain & Logistics for order‑delivery tracking., • Administrative management of service requests, • Receive and register service requests in the system., • Assign initial date and service technician based on availability and geographic area., • Support Coordinators with allocation of resources., • Invoicing of services, • Generate proforma and final invoices after verifying documentation and data., • Track and receipt of orders for billing., • Issue credit notes in compliance with general approval guidelines., • Management of maintenance contracts, • Register relevant contract information in the system., • Control intervention dates and modifications in the list of materials during the contract term., • Handle billing related to maintenance activities., • Management of incidents that arise during each phase of the “order to cash” process until resolution., • Travel management for technicians and other colleagues.Your Profile / Qualifications, • Studies in Administration & Finance., • Minimum 1–2 years of experience in the back‑office department (Order Manager role)., • Training, knowledge, and experience in administration., • Experience as part of a project‑management team., • Sensitive leadership personality with experience leading high‑performance production organizations., • Spanish (Native) and English (Advanced); Portuguese is an asset., • High performance and result orientation., • Outstanding communication skills., • Convincing personality successfully pushing for results despite resistance., • Ability to communicate with all levels within the organization.We offer, • Attractive compensation package aligned with experience and responsibilities., • Private health insurance plan., • Employee Assistance Program., • Flexible working hours and a hybrid working model (up to two days per week remote)., • 23 days of vacation per year., • Great work environment as part of a collaborative team. xcskxlj, • Continuous internal training and career development opportunities, both nationally and internationally., • Opportunity to join a company recognized as a Top Employer 2026. #J-18808-Ljbffr