Assistant Manager - Brook Green - London

Supervising the floor to ensure service is maintained to a high standard. You will need to have worked as a waiter/waitress and supervisor before to be competent at this role. • Experienced Front of House supervisor needed, • Full time position, • Mixed shifts, Rota changes every week, • Salary: £16.21 per hour, • Service charge included, • Cash Tips, • Bonuses, • Free staff food for every shift, • Full training given, • Career progression, • Fun, family working environment, • Fluent English is required, starting immediately after trial shift.

G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations in one of our specialty coffee shops in South Kensington. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: -Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management. -Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues. -Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment. -Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth. -Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability. -Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment. -Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. Requirements: -Previous experience in the specialty coffee industry or a similar managerial role. -Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques. -Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship. -Proven leadership abilities with a track record of effectively managing and developing a team. -Exceptional customer service skills with a friendly and approachable demeanor. -Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment. -Strong problem-solving abilities and the capacity to make sound decisions under the pressure. -Flexible availability, including weekends and holidays. -A positive attitude, a willingness to learn, and a strong commitment to teamwork. -Food handling certification and knowledge of health and safety regulations is a plus.

G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary We are seeking a motivated and experienced individual to join our team as an Assistant Manager in the Specialty Coffee Industry. You will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities • Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues., • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Implement operational strategies to achieve sales targets, maximize profitability, and drive business growth., • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability., • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. Requirements • Previous experience in the specialty coffee industry or a similar management role., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable attitude., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under the pressure., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.

Ciao, If you love the buzz of a busy restaurant. If you know your team comes before your ego. If you're the sort of person who'll jump on the pass, greet customers at the door, run food, wash dishes or clean the toilets because the team needs you... Keep reading. We recognise this probably isn't the job for everyone. If you're looking for somewhere to sit in the office checking spreadsheets all day... This probably isn't for you. If you think being a General Manager means telling everyone else what to do... Probably not for you either. At Fatto a Mano, everyone is hands on during service. Nobody takes a back seat. From our Kitchen Porters to our Head Pizzaiolo, everyone works together to deliver an exceptional experience for our customers. It's this people-first approach that has helped us grow from one small Brighton pizzeria into an independent business across London and Brighton. The Role We make proper Neapolitan pizza, but we're really in the people business. We're looking for someone to lead one of our London restaurants. Not someone to "manage" it. Someone who'll build a team people love being part of. Someone who creates the sort of restaurant where customers can feel the atmosphere the moment they walk through the door. Someone who genuinely cares. Key Responsibilities • Recruit, develop and retain a high-performing management and Waiting Team, • Deliver exceptional standards of food quality, service and cleanliness, • Manage labour, costs, sales and profitability in line with business targets, • Build a positive, respectful culture where people can thrive, • Deliver an outstanding customer experience by leading every service from the floor not from the office, • Ensure compliance with health & safety, food safety and company procedures, • Work closely with the wider management and support teams to continually improve the business, • Lead the day-to-day operation of your pizzeria while maintaining a clear 365-day operational plan About You We don't expect perfection. We do expect someone who leads with humility, cares about people and understands that the best General Managers never stop learning. Every great leader has a story. Maybe you started as a Kitchen Porter, Waiter, Pizza Chef or Supervisor. Maybe someone gave you your first opportunity. Maybe someone inspired the way you lead today, or perhaps you learned from leaders you never wanted to become. Whatever your journey, we'd love to hear it. ++We're looking for someone who:++ • Has proven experience as a General Manager within a high-quality hospitality environment, • Leads from the floor, not from the office, • Makes difficult days feel easier for the team, • Is comfortable doing every job in the building, whether that's running food, greeting customers, washing dishes or cleaning toilets when the team needs support, • Cares deeply about standards without becoming obsessed with rules, • Understands that exceptional hospitality is built on hundreds of small moments, • Is passionate about coaching, developing and inspiring others, just as someone once did for them, • Is commercially confident and understands budgets, labour, margins and KPIs because they know these keep the business healthy, • Is organised, calm under pressure and able to make good decisions during busy services, • Takes ownership, is accountable and leads with integrity Why Join Fatto a Mano? • Join a growing independent business with strong values and long-term ambition, • Be trusted to run your pizzeria with genuine autonomy and support, • Work alongside a passionate, people-first leadership team, • Real opportunities for progression as we continue to expand, • Competitive salary, benefits and bonus scheme discussed at interview, • A pizzeria you'll genuinely be proud of Many of our leaders have grown with us, and as we continue to expand, we're committed to creating opportunities for the next generation of General Managers to do the same. Before You Apply ++We'd love to know more than what's written on your CV.++ What first made you fall in love with hospitality? Who has had the biggest influence on the way you lead? What experiences have shaped the manager you've become? We're looking for someone who's still curious, still learning and still passionate about building great teams and creating memorable experiences for customers. We're not looking for the loudest person in the room. We're looking for the person the room naturally follows. If that sounds like you, we'd love to hear from you.

PYRÁ, a vibrant independent restaurant in Queen's Park, London, known for its Greek and Spanish inspired all-day dining, is looking for an enthusiastic and experienced Supervisor to join our dedicated team. This role is ideal for a proactive leader passionate about delivering exceptional service and fostering a positive dining experience. Key Responsibilities: • Oversee and manage daily front-of-house operations, ensuring smooth and efficient service flow., • Supervise, train, and motivate the front-of-house team, including waiters and bartenders, to maintain high standards of performance and guest satisfaction., • Ensure excellent customer service, proactively addressing guest needs and resolving any issues with professionalism., • Assist with opening and closing procedures, cash handling, and daily reporting., • Maintain adherence to all health, safety, and licensing regulations within the restaurant., • Coordinate effectively with the kitchen team to ensure timely and accurate food and beverage service., • Monitor stock levels for front-of-house supplies and assist with inventory management., • Contribute to creating a positive, efficient, and welcoming work environment for both staff and guests. What We Are Looking For: • Proven experience in a supervisory or team leader role within a busy restaurant or hospitality setting., • Strong leadership, communication, and interpersonal skills, with the ability to inspire and guide a team., • Excellent customer service abilities and a proactive approach to guest satisfaction., • Capability to work efficiently and maintain composure under pressure in a fast-paced environment., • Solid understanding of restaurant operations, including POS systems and cash handling procedures., • A positive attitude, strong work ethic, and a genuine passion for hospitality and dining., • Flexibility to work various shifts, including evenings, weekends, and holidays., • Knowledge of Greek and Spanish cuisine is a plus.

Supervisor – Qinwan Café – The Chancery Rosewood Location: Mayfair, London Job Type: Full-time Salary: from £16 per hour (depending on experience) About Qinwan Café Qinwan Café is an exciting new café concept opening within The Chancery Rosewood. The café offers a refined yet welcoming environment, serving exceptional coffee, teas, and a carefully curated selection of ice cream, patisseries, dates, and sandwiches. We are looking for an experienced and service-driven Café Supervisor to join our opening team. This role is ideal for an individual who is confident leading a team, maintaining high service standards, and ensuring smooth day-to-day café operations while delivering warm, attentive, and memorable guest experiences. Role Overview As a Café Supervisor, you will be responsible for supporting the Café Manager with the daily operation of the café and taking ownership of the shift when required. Working closely with the Café Manager, Head Waiter, and Café Servers, you will lead and support the front-of-house team, ensure service standards are consistently maintained, and respond effectively to operational and guest-related matters. The Supervisor is expected to lead by example, communicate clearly and promptly, and create a positive, professional, and well-organised working environment. Key Responsibilities Guest Experience • Deliver a consistently high standard of warm, attentive, and professional service, • Lead by example in creating a welcoming and refined guest experience, • Monitor guest satisfaction throughout the service, • Respond promptly and professionally to guest requests and concerns, • Handle guest complaints appropriately and escalate more serious matters to the Café Manager, • Build positive relationships with regular and hotel guests, • Ensure the team maintains the expected service standards at all times Shift & Service Management • Take responsibility for the smooth running of the café during assigned shifts, • Coordinate the front-of-house team and allocate tasks according to operational needs, • Monitor service flow, table management, guest waiting times, and team performance, • Ensure all food and beverages are served correctly and efficiently, • Maintain consistent service and presentation standards during busy periods, • Support the Head Waiter and Café Servers during peak service, • Ensure opening, service, and closing procedures are completed correctly, • Conduct effective shift handovers and communicate important information to management Team Leadership • Lead, motivate, and support the café team throughout each shift, • Provide clear instructions and ensure team members understand their responsibilities, • Lead by example in attitude, appearance, service, and professionalism, • Support the training and development of new and existing team members, • Provide constructive feedback and coaching when required, • Monitor team performance and address operational issues promptly, • Encourage teamwork, respect, and positive communication within the team, • Support management in maintaining a professional and positive working environment Communication • Maintain clear, professional, and timely communication with the Café Manager and management team, • Keep management informed of operational issues, guest concerns, incidents, and team matters, • Respond promptly to management instructions, questions, and requests, • Ensure important information is communicated accurately to the team, • Communicate effectively between front-of-house and back-of-house teams, • Complete clear and accurate shift handovers, • Escalate issues promptly when they are outside the Supervisor's authority or responsibility Operational Support • Support the Café Manager with the daily operation of the café, • Assist with opening and closing procedures, • Monitor cleanliness, organisation, and presentation of all service areas, • Monitor stock levels and report shortages or operational requirements, • Support effective stock rotation and minimise unnecessary wastage, • Report damaged, faulty, or unsafe equipment to management, • Ensure the café operates efficiently during busy service periods, • Support the implementation of company policies, procedures, and operational standards Cash & POS Responsibilities • Ensure POS procedures are followed correctly, • Support accurate cash and payment handling, • Monitor transactions and ensure discounts, refunds, and voids are processed correctly and in accordance with company procedures, • Report any cash discrepancies or irregularities to management promptly, • Support the team with POS-related queries and operational issues Health, Safety & Hygiene • Ensure all health, safety, food safety, and hygiene procedures are followed, • Maintain a clean, safe, and organised working environment, • Ensure team members follow relevant hygiene and safety procedures, • Report accidents, incidents, hazards, or equipment concerns immediately, • Support compliance with company policies and legal requirements, • Take appropriate action in the event of an operational or safety incident and escalate where necessary Product Knowledge • Maintain excellent knowledge of the café's food and beverage menu, • Understand key ingredients, allergens, preparation methods, and product characteristics, • Ensure the team is confident in describing menu items to guests, • Support the team in making appropriate recommendations to guests, • Ensure all products are served correctly and according to the required standards, • Keep up to date with menu changes, new products, and seasonal offerings Requirements Experience • Previous experience in a Supervisor, Team Leader, Head Waiter, or similar hospitality role preferred, • Previous experience in a high-end café, restaurant, hotel, or luxury hospitality environment is an advantage, • Experience leading and supporting a front-of-house team, • Experience working in a fast-paced and guest-focused environment Skills • Excellent leadership, communication, and interpersonal skills, • Strong customer service and hospitality skills, • Ability to lead by example and motivate a team, • Strong organisational and time-management skills, • Excellent attention to detail, • Ability to remain calm and professional under pressure, • Strong problem-solving and decision-making skills, • Ability to communicate operational issues clearly and promptly, • Good understanding of service standards and hospitality operations Additional Requirements • Flexibility to work evenings, weekends, and public holidays, • Professional presentation and strong work ethic, • Positive, approachable, and confident leadership style, • Ability to work effectively in a fast-paced luxury hospitality environment, • Ability to stand and work for extended periods during service, • Commitment to delivering consistently high standards of guest service Schedule Full-time position with shift-based scheduling based on operational needs. The Supervisor may be required to work a flexible schedule, including mornings, evenings, weekends, and public holidays. Key Performance Expectations The successful Supervisor will be expected to consistently demonstrate: • Strong leadership and team management, • Clear, timely, and professional communication, • Consistent delivery of high guest service standards, • Effective shift management and operational control, • Professional behaviour and presentation, • Strong teamwork and collaboration, • Accountability and ownership of responsibilities, • Compliance with company, health, safety, hygiene, and service standards, • Effective handling and escalation of operational and guest concerns

We are an energetic company with restaurants in USA, Italy and in London . We are keen on our high-quality food and great efficient and friendly service. At "Pulia" we are currently looking for an eager and skilled Restaurant Manager, to join our passionate and friendly team on a permanent basis to start immediately. Overseen by our General Manager our ideal candidate would be to have previous experience in a busy and fast paced environment. Your experience working in a fast-paced environment will be put to the test at your trial stage. We expect for you to be flexible with availability, working any 5 days a week between Monday - Sunday. We also expect you to take full ownership in your role. We can offer a very competitive Salary and Tips as well as giving constant training and career development so apply today to hear more.