Assistant Reception Manager

Host & Hostess

4 hours ago19 views

Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’.
As an Assistant Reception Manager at Fallow, you will play a crucial role in ensuring smooth front-of-house operations, maintaining exceptional service standards, and leading by example. You will support the Reception Manager in driving efficiency, managing reservations, and enhancing the guest journey from arrival to departure.
Key responsibilities:
  • Assist in overseeing reception operations, ensuring a seamless and world-class guest experience.
  • Support, train, and mentor the reception team, maintaining the highest standards of service.
  • Manage reservations, seating arrangements, and guest flow to optimize efficiency.
  • Handle VIP guests and high-profile clientele with discretion and professionalism.
  • Quickly and effectively resolve guest concerns, ensuring total satisfaction.
  • Work closely with the Reception Manager and front-of-house teams to refine and enhance operational procedures.
  • Maintain a professional, organized, and welcoming reception area.


About you:
  • Previous experience as an Assistant Reception Manager, Senior Receptionist, or similar leadership role within a high-end, fast-paced hospitality environment.
  • Strong leadership skills with a passion for delivering an exceptional guest experience.
  • Excellent organizational, multitasking, and problem-solving abilities.
  • Impeccable customer service and communication skills.
  • A proactive, solution-driven approach with a keen eye for operational improvements.
  • The ability to remain calm and composed under pressure.
  • Proficient in utilizing the Seven Rooms booking system.


The benefits:
  • Competitive salary.
  • Continuous training, coaching and mentoring.
  • Wellbeing programme that includes team days out and mental health first aiders.
  • Career progression with plenty of opportunities to move into a new role.
  • 50% off food and a round of drinks on us when you dine across the group plus Friends and Family discounts.
  • No structured uniform, celebrate your individuality.
  • Free welcome lunch for you and a guest.
  • Family meal during your shift.
  • Bonus scheme and employee referral scheme for eligible team members.
  • Minimum 28 days paid holiday (prorated for part time employees).


At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
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Greta Jureviciute from Fallow is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Starting time
    Immediate start!

pin icon52 Haymarket, St. James's, Westminster, London

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Host & HostessLondon

Restaurant • More than 250 Employees

Hiring on JOB TODAY since March, 2023

Modern British style cuisine

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