Senior Receptionist

Host & Hostess

3 hours ago28 views

Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’.
As a Senior Receptionist at Fallow, you will take charge of reservations, guest coordination, and front-of-house operations while mentoring junior team members. Your warm and professional demeanour will set the tone for an exceptional dining experience, ensuring efficiency and excellence in service.
Key responsibilities:
  • Oversee and manage the reception team, ensuring smooth guest arrivals and departures.
  • Handle reservations, seating arrangements, and guest flow to optimize the dining experience.
  • Train and mentor junior receptionists, maintaining high standards of service.
  • Manage phone and email inquiries, assisting with bookings and special requests.
  • Work closely with front-of-house and management teams to ensure seamless operations.
  • Maintain an organized and welcoming reception area.


About you:
  • Previous experience as a Senior Receptionist or in a similar leadership role within hospitality.
  • Exceptional customer service, communication, and organizational skills.
  • Ability to multitask and remain calm under pressure.
  • A team player with leadership qualities and a proactive attitude.
  • Strong attention to detail and problem-solving skills.
  • Proficient in utilizing the Seven Rooms booking system.


The benefits:
  • Competitive salary.
  • Continuous training, coaching and mentoring.
  • Wellbeing programme that includes team days out and mental health first aiders.
  • Career progression with plenty of opportunities to move into a new role.
  • 50% off food and a round of drinks on us when you dine across the group plus Friends and Family discounts.
  • No structured uniform, celebrate your individuality.
  • Free welcome lunch for you and a guest.
  • Family meal during your shift.
  • Bonus scheme and employee referral scheme for eligible team members.
  • Minimum 28 days paid holiday (prorated for part time employees).


At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
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Greta Jureviciute from Fallow is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Starting time
    Immediate start!

pin icon52 Haymarket, St. James's, Westminster, London

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Host & HostessLondon

Restaurant • More than 250 Employees

Hiring on JOB TODAY since March, 2023

Modern British style cuisine

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