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Back of house admin - By Narjis Clinic

Sales & Marketing

4 hours ago152 views

Back of House Admin — By Narjis Aesthetics & Academy
Role Overview
We are seeking a highly organised, fast-paced Back of House Admin to join By Narjis Aesthetics & Academy in Marylebone, London. This role is critical for ensuring every client inquiry is handled promptly and professionally, supporting seamless clinic operations, and driving sales conversions through excellent communication and diary management.
Working Hours
Full-time: 10 hours per day, 5 days a week (50 hours per week)
Flexibility required for occasional evening or weekend coverage based on clinic needs
Key Responsibilities
Respond to every client inquiry (phone, email, DM, WhatsApp) with speed, accuracy, and professionalism
Convert inquiries into bookings through persuasive, tailored communication and strong product/service knowledge
Manage the clinic diary: schedule appointments, coordinate staff calendars, handle last-minute changes, and avoid double-bookings
Relay information efficiently between clients, practitioners, and management to ensure clarity and follow-through
Maintain accurate records of all client interactions and bookings
Proactively follow up with leads and past clients to maximise conversion rates
Support sales initiatives and upsell relevant treatments or courses as appropriate
Monitor and report on inquiry trends, conversion rates, and client feedback to management
Assist with general administrative tasks as needed (filing, reporting, inventory updates)
Required Experience & Skills
Proven experience in a high-volume admin, front of house, or sales support role (ideally in aesthetics, beauty, healthcare, or similar service sector)
Demonstrated track record of converting inquiries to bookings or sales
Exceptional written and verbal communication skills
Highly organised, detail-oriented, and able to manage multiple priorities under pressure
Fast learner, sharp thinker, and proactive problem solver
Confident using booking/CRM systems, email, and messaging platforms
Excellent diary management and time management skills
Personal Attributes
Calm under pressure and thrives in a fast-paced environment
Naturally persuasive, empathetic, and client-focused
Discreet with sensitive information
Team player who collaborates well with practitioners and management
Application Process
To apply, please send your CV and a brief cover letter outlining your relevant experience and why you’re the perfect fit for a fast-paced, client-focused role at By Narjis Aesthetics & Academy.

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Jassim N. avatar icon
Jassim N. from By Narjis Clinic is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    £1,000 – £1,400 monthly
  • Starting time
    Immediate start!

pin icon17 Thayer Street, W1U 3JX, London

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Sales & MarketingLondon

Beauty salon, Spa • 1-10 Employees

Hiring on JOB TODAY since December, 2025

An aesthetic clinic

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Jassim N.Active 17 minutes ago
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