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Coffee Shop Supervisor - Chez Antoinette - London

Management

2 hours ago48 views

We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Coffee Shop Supervisor to join our team at Suzette, our garden coffee shop in Victoria.
Suzette is a welcoming  coffee shop offering quality coffee, fresh food and a friendly, relaxed customer experience in the heart of Victoria.
We are looking for the right person to join the team and help ensure the smooth day-to-day running of the coffee shop. You will be hands-on, supportive and able to lead by example while maintaining excellent standards of customer service.
A good understanding of hospitality, great coffee and friendly customer service is essential. At Suzette, we aim to offer high-quality products and a warm, efficient service in a busy environment.
As a Coffee Shop Supervisor, you will help ensure the coffee shop runs smoothly and that our guests consistently receive a high-quality experience. You will support the team during service, oversee daily operations and deal with customer queries or complaints professionally and effectively.


Key Responsibilities:

  • Be passionate about great coffee, quality food, service and hospitality
  • Ensure the efficient and smooth day-to-day running of the coffee shop
  • Provide exceptional customer service and lead the team to do the same
  • Support and motivate the team during busy service periods
  • Prepare and serve high-quality coffee and drinks when required
  • Ensure food and drinks are served to a consistently high standard
  • Respond to customer queries and complaints quickly and professionally
  • Open and close the coffee shop when required
  • Maintain high standards of cleanliness, organisation and presentation
  • Ensure excellent standards of personal hygiene, appearance and professionalism
  • Monitor stock levels and assist with ordering and stock control
  • Help reduce waste, control costs and improve overall efficiency
  • Ensure food safety, health and safety procedures are followed at all times
  • Help train and support new team members
  • Maintain a clean, welcoming and well-organised coffee shop environment
  • Work closely with management to continuously improve the customer experience

Qualifications:

  • Previous experience in a supervisory role, preferably within a coffee shop, café or restaurant
  • Barista experience and good coffee knowledge
  • Strong customer service skills
  • Good knowledge of food safety and hygiene standards
  • Ability to work efficiently in a fast-paced environment
  • Ability to multitask and prioritise effectively
  • Strong communication and interpersonal skills
  • Positive, proactive and hands-on attitude
  • Reliable, organised and confident leading a small team

** Benefits**

  • Cycle to work scheme
  • Meals
  • Company pension scheme
  • Team events
  • Experience
    Required
  • Employment
    Full-time
  • Salary
    up to £16 hourly
  • Starting time
    Immediate start!

pin iconVictoria Street, SW1E 5NH, London

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Supervisor ManagerLondon

Restaurant • 11-50 Employees

Hiring on JOB TODAY since March, 2024

Independent French restaurant/bistrot located in the heart of Covent Garden Market . We offer simple yet good quality food with super friendly service.

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Christelle F. avatar icon
Christelle F.Active 1 hour ago
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