Millwall Dock Road, E14, London
Store • 51-250 Employees
Hiring on JOB TODAY since May, 2024
Boots is the UK’s leading health and beauty retailer. For 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day.
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS PARK ROYAL. What you'll be doing... Reporting to the Night Manager and Deputy General Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Park Royal. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant and Housekeeping - no shift is the same! You can expect your working day to include the following. -Assist in the running of the night shift tasks. -Breakfast set up and cooking to assist the breakfast team. -Deliver exceptional customer service to all our guests. -Dealing with the security of the hotel at nights. Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service! WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Guest Service Assistant you will need the following qualities and skills. Outstanding communication skills Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up! A can-do attitude Computer literate with a professional telephone voice WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension To learn more about our full benefits package, to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . #LifeatRBH £25027.2 - £25027.2 per annum About you Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development. To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible. To ensure complaints and feedback are dealt with using company procedures and with-in given guidelines. Carry out reception shifts ensuring smooth operation of business on a rota basis Support the front of house team in completing reception, bar, and breakfast and food service. Supporting the IHG Rewards Club Champion, drive enrolments. Review and respond to e-mails. In the absence of the Sales Department, ensure incoming sales enquiries are responded to in line with procedures and training. Ensure shift task lists are completed to a high standard Maintain hotel brand standards. Adhere to employment law at all times. Process and administer all relevant paper work to Deputy General Manager, General Manager and Sales Department Language required: English. The company RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.
Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person. Resolve customer complaints and issues effectively and in a timely manner. Maintain a thorough understanding of the company’s products and services to provide accurate information. Process orders, returns, and exchanges in accordance with company policies. Document and update customer interactions and information in the CRM system. Identify and escalate complex issues to the appropriate departments or supervisors. Participate in team meetings, training sessions, and ongoing professional development. Strive to achieve performance goals, including customer satisfaction and response time metrics.
FULL TIME AND PART TIME ROLES AVAILABLE Do you love working with people and have a passion for delicious snacks? Join our team as a Customer Assistant at our popular pretzel kiosk! Key Responsibilities: • Greet customers with a friendly, positive attitude • Take orders, process payments, and serve freshly baked pretzels • Prepare and bake pretzels on-site (training provided) • Maintain a clean and organized kiosk, ensuring product displays are fully stocked • Handle customer inquiries and provide recommendations on flavors and promotions • Adhere to food safety and hygiene standards What We’re Looking For: • A love for customer service and working in a fast-paced environment • Willingness to learn how to make and bake pretzels (no prior experience needed, full training provided) • Ability to work flexible hours, including weekends • A team player with strong communication skills • Previous experience in food service or retail is a plus, but not required Perks: • Free pretzel during your shift! • Full training on pretzel-making techniques • Fun, friendly, and supportive work environment If you’re enthusiastic about delivering great service and want to learn the art of pretzel making, apply now to join our dynamic team!
We are recruiting for our client on a temporary basis candidates with Hospitality / Customer Service experience to cover events in London between now and the end of the year, this is flexible work. Hours and shifts vary but we pay a minimum of 6 hours and £12.00phr Duties: - Meeting & greeting - Helping to set up venue - Giving directions to specific areas - Checking tickets (where applicable) - Good communication with visitors