Customer Service Manager

Reservationist Monday to Friday The Megaro Collection is a privately-owned modern group, established over thirty years ago in King's Cross/St Pancras. Whilst we are a group of eclectic brands, each operation has its very own personality, in the same way as our people are unique. The excellence we strive for is born out of passion and love for the industry. The Group’s portfolio is now comprehensive of 3 Hotels, 11 meeting rooms, a rooftop terrace and three magnificent F&B outlets. Amongst the animation of London’s most resurgent centre, King’s Cross, live the eclectic and bubbly The Megaro, The California London, Derbyshire House and, The Gyle. We are now looking for an experienced Reservationist, a bubbly and talkative individual, knowledgeable and passionate about hospitality. The ideal candidate will be experienced with the role for at least 2 years, will be IT literate and an excel super-user. The role requires great attention to details, and a in depth understanding of PMS system; experience with Guestline would be preferable but not a must to be considered for the role. Responsibilities: · Provide friendly and welcome contact with all guests, face to face, via telephone and email. · Ensure all guest requests are recorded accurately on PMS and communicated clearly to other departments as required. · Meticulously handling all reservations, cancellations and amendments on a daily basis via telephone, email and the website. · Maintain an up-to-date knowledge of all short and long-term marketing promotions and opportunities. · Taking a proactive approach to understand and promote our company's portfolio of serviced apartments and service offering. · Being friendly and helpful when it comes to customer service and always working towards building relationships with new and existing customers to encourage repeat and regular business. · Work alongside the Revenue Manager and Events Manager. What we are looking for: · Exceptional service standards. · Outstanding attention to detail, encouraging a culture of collaboration and customer service focused. · Excellent communication skills. · Great command of English written and spoken. · A positive and a Can-do attitude. If you are looking for career progression and want to invest in your development, don’t look further; apply today.

MONDAY to FRIDAY venue! We are looking for a personable and enthusiastic reservationist who will be responsible in taking bookings for our restaurant and bar. This role will look after all pre-booked sales, including day to day reservations and parties/events. You will be answering the venue phone, managing the email & booking system (Collins), organise pre-orders and liaise with your sales and venue managers. On busy key days you will be the face of the venue and hosting guests to their tables. This role would suit someone that has great personality, does not get scared to take an initiative and has a great 'can do' attitude. You will be given the opportunity to train, grow and progress your career with the potential to move into a senior sales or events based role. If you are a confident and organised individual, with attention to detail and strive in a fast-paced environment - you will fit right in! Responsibilities: · Answering phone calls and email enquiries in a professional and polite manner · Understanding of Collins and Open table booking systems is preferred however training can be given for the right candidate. · Confirming bookings and processing payments in line with company procedures · Ability to undertake a variety of office support tasks · Work diligently under pressure. · Flexible working hours that differ week to week Skills and Experience: · Experience in a similar role desirable · Can-do attitude · Ability to prioritise and be highly organised · Excellent time keeping · Energetic and highly motivated · Great attention to detail ** This is a temporary position for festive season (until Mid December) with potential for part-time position after that.**

Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person. Resolve customer complaints and issues effectively and in a timely manner. Maintain a thorough understanding of the company’s products and services to provide accurate information. Process orders, returns, and exchanges in accordance with company policies. Document and update customer interactions and information in the CRM system. Identify and escalate complex issues to the appropriate departments or supervisors. Participate in team meetings, training sessions, and ongoing professional development. Strive to achieve performance goals, including customer satisfaction and response time metrics.

Processing applications and data entry Collection and scrutiny of passports from the Application Centre Handover of Passports to the High commission and/or its Consulates. Handover of passports to Courier/Applicants Handover of passports to post office Handling of postal applications Scanning and uploading of documentation Tracking of passports Handling customer queries in person, by email and on the telephone Fee collection and cash handling Preparing reports for day to day transactions General administration duties The above list is not exhaustive, and other duties may be required from time to time in line with business requirements

Are you a dynamic and organized professional looking to make a significant impact on a growing organization? We're seeking a talented Business Support Manager to join our team and play a pivotal role in ensuring the smooth and efficient operation of our Business. ** The prospective applicant needs to demonstrate the following:** · Mainly responsible in making business run smooth on day to day basis. · Planning work schedules, assigning task and delegates responsibilities. · Organize office operations and procedures · Dealing with correspondence, complaints and queries · Preparing letters, presentations and reports to Director. · Supervising and monitoring the work of administrative staff · Handling all correspondence and enquiries relating to accounts, sales and vacancy records · Liaising with staff, suppliers and clients · Implementing and maintaining procedures/office administrative systems · Ensuring that health and safety policies are up to date · Attending meetings with Director and other staffs · Ensuring a high level of compliance is always maintained. ** Skills, experience, and qualification required for the role.** · Proven experience as a Business Support Manager or similar role. · Excellent organizational and multitasking abilities. · Strong communication and interpersonal skills. · Proficient in Microsoft Office Suite and basic financial management. · Ability to handle confidential information with discretion. · Problem-solving mindset and attention to detail. ** Experience in the similar role for 3 years is desirable.** If you are a skilled Business Support Manager looking for a dynamic and exciting working environment, and ready to accept new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications. ** Working Hours: 37.5 Hours per/week**

Our Café and Bar play a key role in our building and the welcome we want to provide to everyone who crosses the threshold. With the creation of this new role, our purpose is to enhance our offer by providing consistent quality and an inviting atmosphere for our audiences and local guests. The Catering Supervisor will support the Catering Manager in developing and implementing a business plan for the Café and Bar that will maximise the service, presentation and profitability of the Kiln’s catering operation, whilst also supporting Kiln’s mission to be a theatre for all.

We are now recruiting ambitious professionals to join our fun and lively team at Moorgate. Why? With your experience, you already know how vital it is to use great customer service to attract potential customers. What's involved? -Speaking to new and existing customers in a field based residential campaign. -Using excellent customer service skills along with all the sales coaching you will receive. -Being actively involved in team motivation and confidence building. What's in it for you? -Earnings paid weekly. -No experience required. Full training provided. -Lively, fun and rewarding environment with a great social culture. -Exciting and highly motivating incentives. -1 to 1 support and mentoring whilst developing your Sales & Customer service skills set -Fantastic uncapped performance based earnings so you're not held back by minimum wage! -Clear progression with our business development programme. -Brilliant travel and networking opportunities including Dubai, Ibiza, Morocco and more. Can you afford to miss out on this opportunity? If you are eligible to work in the UK in a sub contracted role, apply now!

The job is for front of house in a busy pizza store. Taking orders accurately and efficiently and packing pizzas and sides when required