Business Support Manager (4141).

FULL TIME AND PART TIME ROLES AVAILABLE Do you love working with people and have a passion for delicious snacks? Join our team as a Customer Assistant at our popular pretzel kiosk! Key Responsibilities: • Greet customers with a friendly, positive attitude • Take orders, process payments, and serve freshly baked pretzels • Prepare and bake pretzels on-site (training provided) • Maintain a clean and organized kiosk, ensuring product displays are fully stocked • Handle customer inquiries and provide recommendations on flavors and promotions • Adhere to food safety and hygiene standards What We’re Looking For: • A love for customer service and working in a fast-paced environment • Willingness to learn how to make and bake pretzels (no prior experience needed, full training provided) • Ability to work flexible hours, including weekends • A team player with strong communication skills • Previous experience in food service or retail is a plus, but not required Perks: • Free pretzel during your shift! • Full training on pretzel-making techniques • Fun, friendly, and supportive work environment If you’re enthusiastic about delivering great service and want to learn the art of pretzel making, apply now to join our dynamic team!

Jamavar, an exquisite fine-dining destination based in the heart of Mayfair, is looking for an experienced Reservationist to join our dynamic team. We pride ourselves on offering our guests an unforgettable dining experience, blending the rich flavours of India with world-class service. If you're an organised, people-person with a passion for hospitality, we want to hear from you! Key Responsibilities - Handle Enquiries: Be the go-to person for all reservation-related queries. - Maximise Revenue: Convert enquiries, recognise business prospects, and upsell services whenever possible. - Cross-department Collaboration: Work closely with all departments to ensure top-notch service. - Maintain Standards: Ensure all paperwork is accurate and complete, including catering requirements, booking supplements, and payment details. - Knowledgeable Service: Know our food and drink menus inside out to respond effectively to customer enquiries. - Admin Duties: Handle general administration tasks. - Health and Safety: Follow procedures and report any hazardous situations or accidents to management. - Team Collaboration: Prepare function sheets and work as part of a cohesive team. Qualifications - Fluent in English - Knowledge of SevenRoom and OpenTable systems - IT literacy, with experience in packages such as Excel, MS Word, etc. - Exceptional time management and organisational skills - Excellent telephone and communication skills - Friendly yet professional work ethic What We Offer - Competitive salary - A collaborative work environment - Opportunities for professional development and growth - The chance to be part of a fun and forward-thinking team - Employee discounts at some of the most prestigious restaurants in Mayfair Ready to bring your sparkle? We can’t wait to hear from you!

JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS PARK ROYAL. What you'll be doing... Reporting to the Night Manager and Deputy General Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Park Royal. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant and Housekeeping - no shift is the same! You can expect your working day to include the following. -Assist in the running of the night shift tasks. -Breakfast set up and cooking to assist the breakfast team. -Deliver exceptional customer service to all our guests. -Dealing with the security of the hotel at nights. Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service! WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Guest Service Assistant you will need the following qualities and skills. Outstanding communication skills Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up! A can-do attitude Computer literate with a professional telephone voice WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension To learn more about our full benefits package, to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . #LifeatRBH £25027.2 - £25027.2 per annum About you  Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.  To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.  To ensure complaints and feedback are dealt with using company procedures and with-in given guidelines.  Carry out reception shifts ensuring smooth operation of business on a rota basis  Support the front of house team in completing reception, bar, and breakfast and food service.  Supporting the IHG Rewards Club Champion, drive enrolments.  Review and respond to e-mails.  In the absence of the Sales Department, ensure incoming sales enquiries are responded to in line with procedures and training.  Ensure shift task lists are completed to a high standard  Maintain hotel brand standards.  Adhere to employment law at all times.  Process and administer all relevant paper work to Deputy General Manager, General Manager and Sales Department Language required: English. The company RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.

Reservationist Monday to Friday The Megaro Collection is a privately-owned modern group, established over thirty years ago in King's Cross/St Pancras. Whilst we are a group of eclectic brands, each operation has its very own personality, in the same way as our people are unique. The excellence we strive for is born out of passion and love for the industry. The Group’s portfolio is now comprehensive of 3 Hotels, 11 meeting rooms, a rooftop terrace and three magnificent F&B outlets. Amongst the animation of London’s most resurgent centre, King’s Cross, live the eclectic and bubbly The Megaro, The California London, Derbyshire House and, The Gyle. We are now looking for an experienced Reservationist, a bubbly and talkative individual, knowledgeable and passionate about hospitality. The ideal candidate will be experienced with the role for at least 2 years, will be IT literate and an excel super-user. The role requires great attention to details, and a in depth understanding of PMS system; experience with Guestline would be preferable but not a must to be considered for the role. Responsibilities: · Provide friendly and welcome contact with all guests, face to face, via telephone and email. · Ensure all guest requests are recorded accurately on PMS and communicated clearly to other departments as required. · Meticulously handling all reservations, cancellations and amendments on a daily basis via telephone, email and the website. · Maintain an up-to-date knowledge of all short and long-term marketing promotions and opportunities. · Taking a proactive approach to understand and promote our company's portfolio of serviced apartments and service offering. · Being friendly and helpful when it comes to customer service and always working towards building relationships with new and existing customers to encourage repeat and regular business. · Work alongside the Revenue Manager and Events Manager. What we are looking for: · Exceptional service standards. · Outstanding attention to detail, encouraging a culture of collaboration and customer service focused. · Excellent communication skills. · Great command of English written and spoken. · A positive and a Can-do attitude. If you are looking for career progression and want to invest in your development, don’t look further; apply today.

MONDAY to FRIDAY venue! We are looking for a personable and enthusiastic reservationist who will be responsible in taking bookings for our restaurant and bar. This role will look after all pre-booked sales, including day to day reservations and parties/events. You will be answering the venue phone, managing the email & booking system (Collins), organise pre-orders and liaise with your sales and venue managers. On busy key days you will be the face of the venue and hosting guests to their tables. This role would suit someone that has great personality, does not get scared to take an initiative and has a great 'can do' attitude. You will be given the opportunity to train, grow and progress your career with the potential to move into a senior sales or events based role. If you are a confident and organised individual, with attention to detail and strive in a fast-paced environment - you will fit right in! Responsibilities: · Answering phone calls and email enquiries in a professional and polite manner · Understanding of Collins and Open table booking systems is preferred however training can be given for the right candidate. · Confirming bookings and processing payments in line with company procedures · Ability to undertake a variety of office support tasks · Work diligently under pressure. · Flexible working hours that differ week to week Skills and Experience: · Experience in a similar role desirable · Can-do attitude · Ability to prioritise and be highly organised · Excellent time keeping · Energetic and highly motivated · Great attention to detail ** This is a temporary position for festive season (until Mid December) with potential for part-time position after that.**

Reservations & Reception Manager As the Reservations & Reception Manager at Gilgamesh London, you will oversee both the reservations team, operations and front facing guest relations, ensuring an exceptional guest experience from the moment of booking to arrival. You will manage and coordinate all reservations through systems like SevenRooms and OpenTable, ensuring accuracy and efficiency. In addition to leading the team, you will also be responsible for overseeing the display and accuracy of menus and marketing collateral, ensuring they are up-to-date and aligned with the brand's standards. A welcoming personality, strong organisational skills, and previous experience in a similar role are essential. The ideal candidate will have a positive energy, be adept at managing multiple tasks, and have a keen eye for detail.

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