· Develop and implement policies and procedures to handle customer needs and complaints effectively.
· Coordinate and oversee the work of our customer service team, ensuring they provide top-notch assistance.
· Discuss customer feedback with other managers to find ways to improve our products and services.
· Plan and coordinate help and advisory services to support customers and users.
Requirements:
· Previous experience in customer service or retail management.
· Excellent communication skills and a friendly attitude.
· Strong problem-solving abilities and attention to detail.
· Ability to lead and motivate a team.
· A passion for providing exceptional customer service.
Benefits:
· Competitive salary and opportunities for growth.
· Flexible scheduling options.
· Employee discounts on postal services and retail products.
· Supportive team environment with room for your ideas to shine.
· Training and development opportunities to help you succeed in your career.
· Coordinate and oversee the work of our customer service team, ensuring they provide top-notch assistance.
· Discuss customer feedback with other managers to find ways to improve our products and services.
· Plan and coordinate help and advisory services to support customers and users.
Requirements:
· Previous experience in customer service or retail management.
· Excellent communication skills and a friendly attitude.
· Strong problem-solving abilities and attention to detail.
· Ability to lead and motivate a team.
· A passion for providing exceptional customer service.
Benefits:
· Competitive salary and opportunities for growth.
· Flexible scheduling options.
· Employee discounts on postal services and retail products.
· Supportive team environment with room for your ideas to shine.
· Training and development opportunities to help you succeed in your career.
- Experience
- Required
- Languages
- English – Advanced
- Employment
- Full-time
- Salary
- £27,000 – £29,000 yearly
Customer Service ManagerBirmingham
Postal services and retail sales • 1-10 Employees
Hiring with us since February, 2024
SM Convenience Store LTD offers post office services and a retail shop, we help our customers with mail and shop purchases. If you're ready to be part of a forward-thinking company that values convenience and quality, apply now and join us!
Mirza Ahsan AbrarActive 2 months ago
