20 April 2026•40 views
Expires in 15 days




Job Title: Customer Service Manager (SOC Code: 7220)
Company: Bimmarc Limited (T/a 99 VietMart)
Location: 142 Woodville Road, Cardiff, CF24 4EE
Employment Type: Full-Time
Annual Salary: £41,700–£43,000
About the Company
99 VietMart, operating under BIMMARC Ltd, is a specialised Vietnamese grocery and retail business based in Cardiff. Since its establishment in 2023, the company has been dedicated to providing authentic Vietnamese and Southeast Asian products to both community and commercial customers across the UK. With a growing reputation for quality, cultural authenticity, and service excellence, the company is now expanding its operations across multiple locations and sales channels, including B2B and online platforms.
About the Role
The Customer Service Manager is responsible for overseeing and enhancing the overall customer experience across all areas of the business, including in-store, B2B, and online channels. This role ensures consistent service quality, strengthens customer relationships, and supports business growth through effective customer engagement strategies.
You will lead customer service operations, implement service standards, manage customer feedback, and support both retail and commercial client interactions to ensure a high level of satisfaction and retention.
Key Responsibilities:
Qualifications & Skills:
What We Offer:
Woodville Road, CF24 4EE, Cardiff

Store • 1-10 Employees
Hiring on JOB TODAY since September, 2025
99 VietMart has established itself as a trusted destination in the heart of Wales’s capital for authentic Vietnamese products by maintaining a strong commitment to quality, cultural integrity, and customer service.



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