Duty manager

Management

17 June 2024173 views


About Us:
Join our vibrant and bustling fish and chips restaurant, renowned for delivering classic dishes with a modern twist. We pride ourselves on offering exceptional customer service and high-quality food in a welcoming environment. We are seeking a dedicated and experienced Duty Manager to oversee daily operations and ensure our guests have an unforgettable dining experience.
Key Responsibilities:
  1. Staff Management:
      - Schedule and supervise shifts for kitchen, waiting, and cleaning staff.
      - Conduct training and development programs for new and existing employees.
      - Address and resolve staff issues and conflicts, maintaining a positive work environment.
  2. Customer Service:
      - Ensure the highest standards of customer service are consistently delivered.
      - Greet and seat guests, manage reservations, and handle customer inquiries and complaints.
      - Maintain a clean, organized, and well-presented dining area.
  3. Operations Management:
      - Oversee daily operations, ensuring efficiency and adherence to standards.
      - Monitor food quality and presentation, ensuring it meets our high standards.
      - Manage inventory levels, order supplies, and conduct regular stock checks.
      - Ensure compliance with health, safety, and hygiene regulations.
  4. Financial Management:
      - Perform daily cash-ups and manage cash flow.
      - Assist in preparing and managing budgets.
      - Track sales and expenses, providing regular financial reports to the General Manager.
      - Implement cost-control measures to maximize profitability.
  5. Marketing and Promotion:
      - Assist in developing and implementing promotional strategies.
      - Manage the restaurant’s social media presence and engage with customers online.
      - Coordinate special events and community engagement activities.
  6. Compliance and Administration:
      - Ensure compliance with all licensing, health, and employment regulations.
      - Maintain accurate records, including staff files and financial documentation.
      - Handle administrative tasks such as payroll and staff scheduling.

Qualifications and Experience:
  • Experience: Minimum of 3-5 years in the restaurant industry, with previous supervisory or management experience.
  • Customer Service: Proven track record in delivering exceptional customer service.
  • Skills: Strong leadership, organizational, and multitasking abilities. Excellent communication and problem-solving skills.
  • Technical: Proficiency with point-of-sale (POS) systems, inventory management software, and basic office software (e.g., MS Office).
  • Education: Degree or diploma in hospitality management, business administration, or a related field is a plus.
  • Certifications: Food Safety and First Aid certifications are advantageous.

Benefits:
  • Competitive salary
  • Opportunity for career growth and development
  • Friendly and supportive work environment
  • Employee discounts on meals


Join us and be part of a team dedicated to providing the best fish and chips experience in town
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    £13 – £14 hourly

pin icon49-51 Lisson Grove, Lisson Grove, Westminster, London

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Supervisor ManagerLondon

Fish and chips restaurant • 11-50 Employees

Hiring on JOB TODAY since October, 2023

The most famous fish and chips in London

Alexandra Magalhães avatar icon
Alexandra MagalhãesActive 8 days ago

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