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Front of House Manager

Management

8 hours ago344 views

Lusitânia Restaurant, a proud ambassador of Portuguese gastronomy in London, is looking for an experienced and motivated Head of Front of House to lead our service team and ensure a top-quality experience for our guests.
📍 Location:
London, United Kingdom
📅 Employment Type:
Full-time | On-site
  1. Guest Experience Management
    Greet and interact with guests to ensure satisfaction.
    Resolve customer complaints or service issues.
    Maintain ambiance (lighting, music, cleanliness, table settings).
  2. Staff Supervision & Scheduling
    Hire, train, and manage FOH staff (servers, hosts, bartenders).
    Create and manage staff rotas/schedules.
    Conduct team briefings and performance reviews.
    Ensure staff follow dress codes and service standards.
  3. Operations Oversight
    Monitor reservations and seating plans.
    Manage waitlists, table turnover, and walk-ins efficiently.
    Ensure cleanliness and readiness of dining areas and restrooms.
  4. Sales & Service Efficiency
    Encourage upselling and ensure consistent service quality.
    Monitor tips, check accuracy of orders, and maintain POS systems.
    Handle cash-outs and end-of-day reconciliations (if applicable).
  5. Health, Safety & Compliance
    Enforce health and safety regulations (e.g., food hygiene, fire safety).
    Conduct regular checks and address hazards or non-compliance.
    Ensure accessibility and adherence to guest safety protocols.
  6. Collaboration with Back of House
    Coordinate with kitchen staff to manage food running and wait times.
    Communicate special requests, allergies, or large group needs.
    Support smooth handoffs between service and kitchen.
    Key Skills Required
    Strong interpersonal and conflict-resolution skills
    Leadership and team motivation
    Organizational skills (scheduling, inventory, shift planning)
    Calm under pressure and adaptable to busy environments
    Financial awareness (budgets, sales targets, margins)
    Success Indicators
    High guest satisfaction and repeat business
    Low staff turnover and strong team morale
    Efficient table turnover with minimal wait times
    Smooth service even during peak hours
    Positive reviews and minimal complaints
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    £13.5 – £14.5 hourly

pin icon339-343 Wandsworth Road, Clapham, Lambeth, SW8 2JH, London

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Hospitality ManagerLondon

Hospitality/ Retail • 1-10 Employees

Hiring on JOB TODAY since May, 2022

Companies group located in London

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José MartinsActive 7 hours ago
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