General Operative - IXO - Newcastle upon Tyne

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• Scotswood Showbar

  

  Duty Manager

  2 months ago

  £15 hourly

  Full-time

  Newcastle upon Tyne

  Job Specification: Duty Manager – Scotswood Showbar Newcastle Job Title Duty Manager Reports To Owner / Venue Manager Location Scotswood Showbar, Newcastle Upon Tyne, NE4 7JH Employment Type Full-Time Job Purpose The Duty Manager is responsible for the smooth day-to-day operation of the cabaret bar during assigned shifts. This role combines hospitality management, customer service excellence, team leadership, and operational oversight to ensure guests enjoy a safe, entertaining, and memorable experience. The Duty Manager will lead front-of-house teams, maintain service standards, oversee bar operations, and ensure compliance with licensing and health and safety regulations. Key Responsibilities Operational Management • Oversee all venue operations during assigned shifts., • Ensure the cabaret bar is fully prepared for service and performances., • Monitor customer flow and venue capacity., • Resolve operational issues quickly and effectively., • Conduct opening and closing procedures, including cash reconciliation and security checks. Customer Experience • Deliver exceptional customer service and maintain a welcoming atmosphere., • Handle customer enquiries, complaints, and incidents professionally., • Build positive relationships with regular guests and VIP customers., • Ensure entertainment and service standards meet venue expectations. Team Leadership • Supervise bar staff, servers, hosts, security personnel, and support staff., • Brief staff before service and communicate performance expectations., • Motivate and support team members during busy periods., • Assist with staff training, coaching, and performance management., • Ensure adherence to company policies and procedures. Bar and Stock Management • Monitor stock levels and report shortages., • Assist with ordering, receiving, and controlling stock., • Minimise wastage and prevent stock loss., • Ensure all bar equipment is maintained and operating correctly. Financial Responsibilities • Monitor sales performance and revenue opportunities., • Manage cash handling procedures and end-of-shift reconciliation., • Support achievement of budget and profitability targets., • Ensure accurate recording of transactions. Compliance and Safety • Ensure compliance with licensing laws and responsible alcohol service., • Maintain high standards of cleanliness and presentation throughout the venue., • Enforce health and safety procedures., • Manage incidents, accidents, and emergency situations appropriately., • Liaise with security staff to maintain a safe environment for guests and employees. Person Specification Essential Requirements • Previous experience in a supervisory or management role within hospitality, nightlife, entertainment, or licensed venues., • Strong leadership and team management skills., • Excellent customer service and communication abilities., • Sound knowledge of bar operations and alcohol licensing regulations., • Ability to work under pressure in a fast-paced environment., • Strong problem-solving and conflict-resolution skills., • Flexible availability, including evenings, weekends, and public holidays. Desirable Requirements • Experience working in cabaret, theatre, live entertainment, or late-night venues., • Personal Licence Holder qualification (where applicable)., • First Aid certification., • Experience with EPOS and venue management systems. Key Competencies • Leadership and decision-making, • Customer focus, • Teamwork and collaboration, • Commercial awareness, • Attention to detail, • Reliability and professionalism, • Conflict management, • Time management and organisation Working Conditions • Primarily evening and late-night shifts., • Standing and moving throughout the venue for extended periods., • Exposure to loud music, live performances, and busy hospitality environments., • Responsibility for managing customer-related incidents and emergencies. Performance Indicators • Customer satisfaction and feedback., • Achievement of sales and revenue targets., • Compliance with licensing and health & safety requirements., • Staff performance and retention., • Successful management of venue operations during shifts.

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• Drax

  

  PPA Portfolio Development Manager

  5 days ago

  Newcastle Upon Tyne

  PPA Portfolio Development Manager Permanent Field based Competitive salary, commission scheme and company car CLOSING DATE – 25 August Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role: As part of the Renewables Team, you will; • Develop and maintain strong relationships with existing and prospective Third Party Intermediary (TPI) partners to grow the Power Purchase Agreement (PPA) pipeline and improve conversion rates., • Build a deep understanding of market dynamics by gathering structured market intelligence and TPI feedback, helping to shape product development, strengthen PPA propositions, and enhance wider commercial offerings., • Act as a visible ambassador for the renewables business by representing Drax at industry events, conferences and forums, building brand awareness, strengthening market presence, and delivering presentations where appropriate., • Collaborate closely with import sales teams and their TPI networks to increase awareness, understanding and promotion of Drax’s PPA and broader renewable energy propositions., • Identify and develop commercial opportunities that support gross margin growth across Drax’s full suite of products and services., • Create, implement and maintain detailed account plans for key TPI partners and customers, ensuring a strategic and proactive approach to relationship management and business growth. Who we’re looking for: To be successful in this role you’ll ideally have… • Good understanding of the UK power market, renewable energy sector and Power Purchase Agreement (PPA) landscape., • Proven experience in business development, account management or partner management within the energy industry., • Strong relationship-building skills, with the ability to develop and maintain effective partnerships with TPIs, customers and internal stakeholders at all levels, including C-suite executives., • Commercially astute, with the ability to identify opportunities, grow sales pipelines, improve conversion rates and contribute to margin growth., • Excellent communication and presentation skills, with the confidence to represent the business externally and clearly articulate renewable energy solutions and propositions., • Ability to gather, analyse and communicate market intelligence and partner feedback, translating insights into recommendations that support product and proposition development., • Highly organised, self-motivated and proactive, with the ability to manage multiple priorities and deliver against key strategic business objectives. Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get: • A discretionary bonus depending on company performance, • Private Healthcare, • SAYE (Sharesave): discretionary scheme from time to time, • Personal accident cover, • Group personal pension plan where we’ll pay up to 10%, • Holiday 25 days plus bank holidays, • Reimbursement of the cost of your annual membership of one relevant and appropriate professional body We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen. At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach here. Talk to us about flexible working! How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com We reserve the right to close roles early when the particular role and / or location has had sufficient applications.

• Sage

  

  Director of Product

  26 days ago

  Newcastle upon Tyne

  hackajob is collaborating with Sage to connect them with exceptional professionals for this role. \n The Director of Embedded Services is accountable for defining and driving the product strategy, growth and ecosystem leadership of embedded services across the platform. \n This role leads the Embedded Services product domain end‑to‑end, owning the vision, roadmap, commercial outcomes and partner ecosystem that enable embedded financial and operational services to scale across fintechs, platforms, marketplaces and developer partners. \n The Director will operate as a platform‑first product leader, ensuring embedded services are designed as reusable, API‑driven, AI‑enabled capabilities that integrate seamlessly into partner and customer workflows. They will work cross‑functionally to accelerate platform growth, drive product‑led acquisition and expansion and strengthen accountant and partner connectivity across the ecosystem. \n This is a hybrid role working 3 days a week in our Newcastle office. \n Key Accountabilities: \n Product Strategy & Vision \n • Define and own the embedded services product strategy, aligned to the broader AI‑native platform and long‑term growth ambitions. \n • Set a clear north star and roadmap for embedded services, balancing near‑term commercial impact with long‑term platform scalability. \n • Ensure all embedded services are built platform‑first, leveraging standardised APIs, headless capabilities and shared governance models. \n • Champion an AI‑first mindset, embedding intelligent automation, agentic workflows and data‑driven decisioning into services by default. \n Commercial Growth & Outcomes \n • Be accountable for product‑led growth across embedded services, including customer volume, partner adoption, revenue and expansion. \n • Translate strategy into clear commercial outcomes, with measurable impact on acquisition, activation and monetisation. \n • Prioritise investment across services based on growth potential, ecosystem leverage and platform reuse. \n • Own roadmap timelines and outcomes, ensuring delivery is aligned to growth commitments. \n Ecosystem, Partners & Developer Experience \n • Act as the senior product point of contact for strategic embedded services relationships, internally and externally. \n • Lead product engagement with platform partners, fintechs, marketplaces and technology ecosystems, ensuring mutual value creation. \n • Drive a world‑class developer experience, enabling scalable, self‑serve onboarding through APIs, documentation, tooling and support models. \n • Ensure embedded services integrate cleanly into partner workflows while maintaining platform integrity, trust and compliance. \n Platform & Cross‑Functional Leadership \n • Lead and develop a high‑performing Embedded Services product organisation, setting clear direction, ownership and accountability. \n • Work closely with platform, data, AI, compliance, commercial and engineering teams to ensure services fit coherently within the broader ecosystem. \n • Bring a systems‑level understanding of how accounting, services, APIs, onboarding, data and AI capabilities work together. \n • Navigate ambiguity confidently, making decisions with incomplete information while maintaining strategic alignment. \n Accounting & Professional Ecosystem Enablement \n • Ensure embedded services are designed with a deep understanding of accounting workflows, compliance needs and professional trust. \n • Drive strong accountant connectivity across the embedded services ecosystem, enabling adoption, advocacy and scalable distribution. \n • Balance innovation with regulatory, data and trust requirements critical to financial and accounting‑led services. \n \n Knowledge \n • Deep understanding of platform‑based product models, API‑driven architectures and headless services. \n • Strong working knowledge of embedded financial or operational services and ecosystem‑led growth. \n • Solid understanding of accounting concepts, workflows and compliance considerations, with the ability to translate them into scalable product capabilities. \n • Familiarity with AI‑enabled products, data‑driven services and agentic or automated workflows in a platform context. \n • Understanding of developer ecosystems, partner onboarding models and self‑serve product experiences. \n Skills & Experience \n Essential \n • Senior product leadership experience, owning strategy, roadmap and commercial outcomes for platform or ecosystem products. \n • Proven ability to scale embedded or API‑first services across partners and platforms. \n • Strong experience working with developers, APIs and platform capabilities, even if not from a technical background. \n • Track record of driving product‑led growth in complex, multi‑stakeholder environments. \n • Excellent stakeholder leadership skills, with credibility at executive and partner level. \n • Comfortable operating in ambiguity, balancing speed, quality and long‑term platform integrity. \n Desirable \n • Experience in fintech, accounting software, marketplaces or developer platforms. \n • Experience building or scaling AI‑enabled or data‑driven products. \n • Exposure to global or multi‑market platform growth challenges. \n Leadership Behaviours \n • Platform‑first: thinks in systems, reuse and scale, not silos. \n • AI‑native: defaults to automation, intelligence and learning systems. \n • Commercially sharp: relentlessly focused on outcomes, growth and impact. \n • Collaborative: builds strong partnerships across product, engineering, commercial and external ecosystems. \n • Values‑driven: leads with integrity, trust and inclusion, aligned to organisational values. \n What Success Looks Like \n • Embedded services are recognised as a core growth engine, driving measurable increases in customer volume, partner adoption and revenue. \n • Partners and developers can onboard and scale self‑serve, with minimal friction and high satisfaction. \n • Services are delivered as reusable, platform‑grade capabilities, accelerating innovation across the ecosystem. \n • Strong accountant and professional connectivity strengthens trust, adoption and distribution. \n The Embedded Services team is aligned, high‑performing and operating with clear ownership and purpose. \n Want to take a look at our product? https://www.sage.com/en-us/sage-embedded-services/ \n At Sage, we offer you an environment where you can grow professionally without compromising your personal well-being. Our benefits package is designed to provide stability, flexibility, and balance: \n Benefits video – https://youtu.be/TCMtTYUUiuU \n • Comprehensive health, dental and vision coverage \n • Work away scheme for up to 10 weeks a year \n • On-going training and professional development \n • Paid 5 days yearly to volunteer through our Sage Foundation \n • Flexible work patterns and hybrid working

• Sage

  

  Product Manager - Business Identity

  15 days ago

  Newcastle upon Tyne

  hackajob is collaborating with Sage to connect them with exceptional professionals for this role. \n Sage is building the trust layer that makes modern commerce — human and AI-driven — safe, fast, and compliant. The Business Identity Platform is the canonical data foundation every Sage product depends on: a single source of truth about who every business is, who can act for them, and what we can verify about them. \n This is a foundational role. Business Identity is no longer a feature — it's the platform layer that unlocks Sage's products to transact at the speed of trust. You will own the roadmap, and execution that makes this possible at global scale, across multiple jurisdictions, regulatory frameworks, and Sage product teams. \n * Please note: This is a hybrid role requiring 3 days per week in our Newcastle office * \n What You'll Do: \n\n • Own Business Identity this includes areas like verification, digital signing / seals, the global identifier / data linking strategy, and KYB onboarding flows — balancing product team consumption, regulatory compliance across 20+ countries, data quality, and long-term platform scalability.\n, • Design the global entity model — canonical data structures (entity identifiers, actor roles, attribute schemas, verification evidence) that represent a business anywhere in the Sage Network.\n, • Build reusable verification capabilities as stateless APIs — entity resolution, actor authority verification, and attribute validation so product teams can embed them confidently without reimplementing locally.\n, • Translate regulatory and business requirements into data design — partner with compliance, legal, fintech, and in-country teams to understand KYC, AML, and eIDAS obligations, then shape durable schemas and verification rules.\n, • Manage data quality, reconciliation, and evidence integrity — establish fact verification standards, design the immutable evidence chain backing every claim, and define how the system handles conflicting or stale data.\n, • Define the consumption experience for internal product teams — clear, well-documented APIs, SDKs, and adoption patterns so Tax, Payments, AP, Payroll, and fintech teams can build confidently on the platform.\n, • Balance platform stability with regulatory change — manage a roadmap that accommodates mandatory regulatory evolution without destabilising the platform or forcing rewrites of dependent products.\n, • Build alignment across a matrixed organisation — interlock your roadmap with consuming product teams, partner with engineering and data architecture, and secure buy-in from legal, compliance, and fintech leadership.\n\n What You'll Bring: \n\n • A track record of owning data platforms, identity systems, or foundational products where reliable, reusable data is the core asset. You understand the difference between point solutions and platform thinking.\n, • Confident reasoning about entity relationships, data schemas, master data management, immutable audit trails, and event-driven architectures.\n, • Strong platform PM mindset — you design for adoption across internal teams, manage dependencies and breaking changes, and balance platform stability with consuming teams' evolving needs.\n, • Exceptional communication and influence across technical and non-technical audiences — you translate complex concepts into clear narratives and drive alignment without direct authority.\n, • Proven ability to navigate ambiguity — you've shipped products where requirements weren't fully defined, validated assumptions with internal customers, and iterated to prove value quickly.\n, • Ability to translate platform value into commercial concepts — you speak in business outcomes, not technical features, and drive adoption through demonstrated ROI.\n\n Nice to Have: \n\n • Experience with identity or data platforms, graph databases, entity resolution, or master data management.\n, • Multi-country or multi-jurisdiction product complexity.\n, • Fintech, payments, or banking product experience.\n, • Familiarity with eIDAS, Verifiable Credentials, or decentralised identity standards.\n\n What Success Looks Like (First 12 Months) \n\n • A clear, documented global entity model is live and relied upon by multiple Sage product teams.\n, • Internal product teams recognise you as their trusted technical partner on identity and data questions — known for well-designed, well-documented, measurable platform changes.\n, • The verification evidence and audit trail system is live and powering workflows.\n, • A repeatable pattern for accommodating new regulatory or business requirements is established, with clear decision frameworks the wider team can follow.\n, • The roadmap is visible, prioritised, and clearly communicated to leadership and consuming product teams.\n\n Benefits? We have plenty... \n Video: https://www.youtube.com/watch?v=TCMtTYUUiuU \n\n • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.\n, • 25 days of paid annual leave with the option to buy up to another 5 days.\n, • 8 bank holiday days.\n, • Paid 5 days yearly to volunteer through our Sage Foundation.\n, • 50% income protection.\n, • Holiday buy + sell.\n, • Comprehensive health, dental, and vision coverage.\n, • Work away scheme for up to 10 weeks a year.\n, • Ongoing training and professional development.\n, • Hybrid working.\n, • Healthy Mind app membership\n, • Access to various helpful memberships for finances, health and wellbeing.\n

• Accenture

  

  Business Analyst (Technology) - Newcastle

  20 days ago

  Newcastle upon Tyne

  hackajob is collaborating with Accenture to connect them with exceptional professionals for this role. \n Job Description \n \n Technical Business Analyst \n Location: Newcastle Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement \n \n Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week. \n \n Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. \n \n With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. \n \n We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. \n \n “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO \n \n As a team: \n You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. \n \n If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. \n \n We are seeking a Technical Business Analyst to join our software delivery team. In this role, you’ll act as the bridge between business stakeholders and the development team, translating business requirements into clear, actionable technical specifications. You’ll contribute to the success of delivery by ensuring solutions are aligned with user needs, technical constraints, and business goals. \n \n As a Technical Business Analyst, you will: \n\n • \n 1.5–5 years of experience as a Business Analyst in a software delivery or technology environment. \n • \n Bridge the gap between IT and the business using data analytics to assess processes, elicit requirements and deliver data-driven recommendations and reports to executives and stakeholders \n • \n Create functional designs, sequence diagrams, process flows, business rules catalogues and product backlog items to agree detailed requirements with client product owners and clearly communicate what needs to be developed and tested to the feature teams. \n • \n Identify, analyse and complete complex business impact assessment across multiple business streams to understand the impact of the product/change \n • \n Prepare and co-ordinate business activities to support large implementations \n • \n Ensure business is operationally ready to support the target operating model \n • \n Lead business change activities, building comms and designing training plans to support change \n • \n Supporting Testing with reviewing scripts, triaging defects and assisting with test queries \n • \n Collaborate with UX/UI designers, developers, and testers throughout the software development lifecycle. \n • \n Participate in and facilitate Agile ceremonies (e.g., sprint planning, backlog refinement, stand-ups). \n • \n Assist in prioritizing the product backlog in alignment with value, risk, and dependencies. \n • \n Identify and communicate technical constraints, risks, and dependencies to the team and stakeholders. \n • \n Experience working with cross-functional teams & roles (developers, testers, UX, product, live services, DevOps, & technical architects). \n • \n Basic understanding of APIs, databases, and system integration concepts. \n\n \n As a Business Analyst at Senior Analyst and Consultant Career Levels you will; \n\n • \n Have the ability and expertise to operate independently in a high impact customer facing role \n • \n Be able to take our customers on the journey of requirements identification and elicitation \n • \n Have the experience and skill set to integrate closely with both business and technology teams and create a holistic vision of the solution that enables successful delivery \n • \n Work closely with solution architects and technical architects to develop solutions to our customers problems \n • \n Have experience coaching and leading junior Business Analysts \n • \n Have a solid understanding of the range of Business Analysis tools and techniques and be able to demonstrate experience of their use \n • \n Have experience of shaping innovative solutions to problems. \n • \n Proven record of successful delivery and problem solving and taking others on that journey \n • \n Have experience of leading on innovative solution design. \n\n \n Qualification \n \n We are looking for experience in the following skills: \n\n • \n Establishing and implementing mechanisms to measure and deliver benefits \n • \n Ensuring that maximum improvements are made in existing and new business operations as groups of projects deliver their products into operational use \n • \n The ability to understand business change needs, and can assess the business impact of those changes, capturing, analysing and documenting requirements \n • \n Utilising one or more structured techniques for solution design such as Design Thinking, UML or BPMN \n • \n Utilising one or more tools such as JIRA, Confluence, Visio or Excel \n • \n Can demonstrate an understanding of and practical experience with either an Agile (Scrum/Kanban) or Waterfall delivery \n • \n Experience in delivering change in a number of industry areas, including the Public Sector. \n • \n Ability to write clear, concise user stories and functional requirements. \n • \n Strong proficiency in SQL for data extraction, transformation, and analysis \n • \n Ability to independently analyse large datasets to identify trends, validate business requirements, and uncover data quality issues. \n • \n Familiarity with enterprise platforms, cloud technologies (e.g., AWS, Azure, Salesforce), or GenAI \n • \n Familiarity with UX principles or wireframing tools (e.g., Figma, Balsamiq). \n\n \n Set yourself apart: \n\n • \n Hold a professional BA Certification. \n\n \n What’s in it for you: \n At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! \n \n Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. \n Accenture reserves the right to close the role should a suitable applicant be found. \n \n About Accenture \n \n We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. \n We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. \n At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

• Sage

  

  Product Manager - Payments

  15 days ago

  Newcastle upon Tyne

  hackajob is collaborating with Sage to connect them with exceptional professionals for this role. \n Sage's Payments Platform is the trusted foundation that powers how customers move money globally. We operate two core services — Payments In (receivables collection) and Payments Out (supplier payments, payroll, disbursements) — integrating with payment providers across every major geography and method (ACH, SEPA, Wire, Card, Real-Time Payments, and more). \n Your customers are internal product teams. Your job is ensuring they can confidently embed money movement into their workflows through clean APIs, embeddable UI components, and a globally consistent provider network. \n This is a critical moment. Payments are increasingly the central differentiator that unlocks cash flow, liquidity, and fintech opportunities for Sage customers. You will own the evolution of both services, ruthlessly prioritise provider integrations globally, manage competing demands from internal teams, and ensure the platform scales to handle billions in transactional volume. \n * Please note: This is a hybrid role requiring 3 days per week in our Newcastle office * \n What You'll Do: \n • Own the global payment platform roadmap for both Payments In and Payments Out. \n • Design the consumption experience for internal product teams — clear APIs and embeddable UI components so AP, AR, Payroll, Expense, and fintech teams integrate payments without managing provider complexity. \n • Ruthlessly prioritise provider integrations and payment methods — evaluate which providers and methods to support based on market demand, customer footprint, and internal product needs. Make high-leverage bets; say no to edge cases. \n • Work with providers on roadmap alignment, SLA management, feature prioritisation, and support escalation. \n • Define compliance and regulatory strategy — partner with legal and compliance to navigate PSD2, Open Banking, local payment regulations, fraud/AML rules, and data residency requirements. \n • Drive adoption and migration of internal products from legacy payment handling to the Payments Platform. \n • Own the evolution of embeddable payment UI — hosted forms, embedded payment inputs, and payment method selection components that products embed into their workflows. \n • Build alignment across a complex stakeholder network — coordinate roadmaps with internal product teams, manage provider expectations, and work with sales and fintech on new opportunities. \n What You'll Bring: \n • A track record of owning platform or infrastructure products where customers are internal — ideally in payments, financial services, or integrations-heavy domains. \n • Ruthless prioritisation and focus — you make high-leverage bets and cut scope decisively. \n • Strong stakeholder management — you manage competing demands from AP, AR, Payroll, and fintech teams and secure alignment without direct authority. \n • Multi-geography and regulatory fluency — you've built products across countries with different regulations, payment rails, and vendor landscapes without fragmenting the platform. \n • Exceptional communication across technical and business audiences — payment orchestration, compliance implications, business impact, and adoption strategy, all in the right language. \n • Ability to translate platform value into commercial concepts — you drive adoption by demonstrating ROI, not by mandate. \n Nice to Have: \n • Payments product management or fintech experience. \n • Experience managing 10+ third-party API integrations with trade-off decisions on vendor support and lock-in. \n • Experience with embeddable UI, developer experience, and API/SDK adoption. \n • Familiarity with event-driven architecture — webhooks, idempotency, event sourcing, eventual consistency. \n • Familiarity with Open Banking, embedded finance, real-time payments, or API banking trends. \n What Success Looks Like (First 12 Months): \n • A clear, documented roadmap for both Payments In and Out with explicit prioritisation logic — which providers and methods are being invested in, sunsetting, and why. \n • Provider ecosystem rationalised — low-value providers sunset, key partnerships strengthened, clear SLAs and governance in place. \n • Internal product adoption measurable and growing — AP, AR, Payroll, and fintech teams migrating to the platform; adoption metrics and ROI tracked. \n • Embeddable UI components adopted across products — well-documented, easy to integrate, regularly enhanced. \n • Compliance and regulatory strategy documented and trusted by compliance teams. \n • 99.95% uptime consistently achieved; engineering and ops teams aligned on SLAs. \n • 2–3 major features or provider additions shipped that visibly unlocked new capabilities for internal products. \n Benefits? We have plenty... \n Video: https://www.youtube.com/watch?v=TCMtTYUUiuU \n • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage. \n • 25 days of paid annual leave with the option to buy up to another 5 days. \n • 8 bank holiday days. \n • Paid 5 days yearly to volunteer through our Sage Foundation. \n • 50% income protection. \n • Holiday buy + sell. \n • Comprehensive health, dental, and vision coverage. \n • Work away scheme for up to 10 weeks a year. \n • Ongoing training and professional development. \n • Hybrid working. \n • Healthy Mind app membership \n • Access to various helpful memberships for finances, health and wellbeing. \n #LI-MD1

• Opencast Software

  

  Business Analyst - Consultant

  20 days ago

  Newcastle upon Tyne

  hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role. \n Business Analyst - Consultant \n \n Team: Business Analysis \n Location: Hybrid – Edinburgh, Glasgow, Newcastle, Leeds, Manchester, Birmingham, Bristol, or London \n Commitment: Permanent - Employee \n \n Want to solve impactful problems? \n Are you looking to make a positive impact in your work? Do you want to work in an environment where you can grow, while solving problems to help improve government, healthcare and private sector services? \n \n If so, Opencast could be the place for you. We’re a growing technology consultancy that creates user-centred solutions with purpose. \n \n The role \n As a Business Analyst (Consultant), you’ll bring a depth of experience and expertise from working in large, complex organisations. \n You’ll collaborate in multi-disciplinary teams with product managers, software developers, user researchers, designers and other specialists to tackle interesting problems and deliver meaningful solutions for clients. \n You’ll build strong relationships with client stakeholders, understanding their needs and translating them into clear, actionable requirements. \n You’ll also ensure that all work meets Opencast’s high standards, including quality, environmental and information security policies, as well as any applicable client requirements and standards. \n \n Requirements \n This role involves weekly on-site working. Applicants should be able to travel, as part of their normal daily commute, to client sites in one of the following locations: Newcastle, Leeds, or Manchester. \n As attendance at these sites is a routine part of the role’s working pattern and involves frequent local travel, travel expenses are not covered. \n \n Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. \n \n SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants are expected to have lived in the UK for at least five consecutive years prior to application to allow the appropriate background checks to be completed. Nationality and immigration status may also be considered as part of the vetting process. \n \n If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying. \n \n \n Essential experience \n To succeed in this role, you’ll have experience as a Business Analyst and be able to demonstrate, with tangible examples, that you can: \n • Apply business analysis techniques (e.g. SWOT, 5 Whys) to understand business context, processes, and systems; analyse root causes, define problems, evaluate options, and make recommendations aligned with strategic goals. \n • Elicit, analyse, validate and prioritise business and user requirements, using techniques such as BPMN process flows, wireframing and data analysis. \n • Define epics, features, user stories, acceptance criteria and non-functional requirements; maintain traceability and facilitate prioritisation. \n • Use business modelling, process improvement and digital/data systems analysis to represent organisations, processes, relationships, and systems; identify gaps, recommend improvements, and support implementation and validation. \n • Build and maintain strong stakeholder relationships and cross-functional teams, communicating clearly, reaching consensus and adapting messages to different audiences. \n • Analyse and prioritise user experience needs, presenting insights in an accessible, data-informed way. \n • Support testing by defining business scenarios and acceptance criteria, reviewing prototypes, test plans and outcomes to ensure solutions meet requirements. \n • Deliver to the highest quality, adhering to recognised industry standards and frameworks (e.g. GOV.UK Service Standards), in large and complex organisations. \n • Work collaboratively in multidisciplinary Agile teams, validating process and system improvements and delivering project objectives effectively. \n • Present complex information in a way that is easy to understand, engaging both technical and non-technical stakeholders. \n \n With a significant proportion of our client base in the public sector, we are particularly interested in candidates with experience working in central or local government and/or the NHS. \n \n Experience working to the GOV.UK Service Standards, including passing service standard assessments at different stages is highly desirable. If you have this experience, please demonstrate this on your CV to discuss at interview. \n \n Essential consulting skills \n In addition to business analysis skills, there are essential core skills you’ll need to be an Opencast consultant. You’ll need to demonstrate how you: \n • Contribute to improving ways of working and driving continuous improvements within your teams. \n • Share knowledge and best practice with fellow business analysts and other disciplines, including proactively engaging in client and Opencast communities of practice. \n • Positively challenge decisions or solutions you don’t agree with, striving for the best client outcomes. \n • Create lasting value in the projects you work on, ensuring a user-centric, sustainable approach. \n • Engage with Opencast in a meaningful way, supporting the growth of your practice and wider capability. \n • Support Opencast's growth plans, by providing case studies and updates into the relevant forums of your project work. \n \n During the interview process, we’ll ask questions to explore your experience across these areas. \n \n \n Salary \n Consultant salary range: £45,000 - £52,000 per annum \n \n What we offer \n A competitive package including a 7% employer pension contribution, share options and a discretionary bonus. You’ll also benefit from flexible working hours (aligned to client commitments), 25 days’ holiday, and access to 3 annual “life happens” days to support unexpected situations. We also offer wellbeing support, ongoing professional development, volunteering opportunities and the chance to be part of a genuinely supportive team. \n \n Where you’ll work \n This role requires regular on-site attendance across our HQ, hub offices, client sites and home. Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role. \n \n We include you \n We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. \n \n Interview \n\n • An Initial Chat with a member of our Talent Team\n, • Your CV will be reviewed by one of our Interviewers \n, • 1 hour with our technical and values interviewers \n, • We will share feedback following the interview, if successful, we will progress to an Offer\n\n Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.

• Opencast Software

  

  Agile Delivery Manager - Senior Consultant

  20 days ago

  Newcastle upon Tyne

  hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role. \n Agile Delivery Manager – Senior Consultant \n Team: Agile Delivery Management \n Location: Hybrid – Edinburgh, Newcastle, Leeds, Manchester, Birmingham Commitment: Permanent – Employee \n \n Want to lead and deliver change that matters? \n Are you looking to turn big ideas into big results? Do you want to be a part of a supportive Agile community to help you grow in your career? \n If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government, healthcare and purpose-driven businesses. \n As an Agile Delivery Manager, you’ll tackle challenges and guide teams, adding structure, assurance and energy to complex projects that make a difference to millions of people in the UK. \n \n The role \n You’ll collaborate with the product manager and team to lead the delivery of services and products that deliver our clients’ strategic outcomes. You'll facilitate people’s work in roles spanning design, development, and research, playing a key leadership role in multidisciplinary agile teams. \n You’ll lead the team in agreeing delivery milestones to deliver on behalf of our clients. You’ll create a safe working environment so our agile teams deliver with autonomy in often complex client stakeholder groups and governance structures. \n You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards, and procedures while working on client. \n \n Requirements \n This role involves weekly on-site working. Applicants should be able to travel, as part of their daily commute, to client sites in one of the following locations: Newcastle, Leeds, or Manchester. \n We’re looking for people who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our clients. \n Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. \n SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants must have UK citizenship and have lived continuously in the UK for at least the past five years, with no single absence exceeding 28 consecutive days. Nationality and immigration status may also be considered as part of the vetting process. \n We are unable to progress applications from candidates who do not meet these requirements. \n If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying. \n We’re looking to welcome new team members for multiple roles from August onward. If you’re interested in joining Opencast, we’d encourage you to apply. \n \n Essential experience \n You're comfortable working on complex or multiple projects. You define and deliver the work without much direction. \n In your CV and the interview, please show how you have: \n\n • \n Recent government (public sector) experience and/or experience of delivering complex digital services that meet Government Digital Service (GDS) standards. \n • \n Distributed work and set milestones for others to achieve \n • \n Simplified complex problems into smaller, manageable deliverables for your team \n • \n Created a team charter, agreed ways of working and collaboratively iterated throughout the project \n • \n Organised your team and its ceremonies, encouraged team engagement and self-organisation \n • \n Connected team and stakeholder perspectives when making decisions \n • \n Influenced your team to achieve greater outcomes and remain focused on the project’s vision \n • \n Selected communication tools appropriate for stakeholder and team dynamics \n • \n Created and facilitated workshops \n • \n Fostered transparency and alignment through building trust \n\n \n There are other essential skills you’ll need to be a great senior consultant. At interview, please show how you: \n\n • \n Are proactive, and can work autonomously \n • \n Challenge appropriately and resolve conflict \n • \n Help others to successfully work through challenges \n • \n Support and develop teams, and build impactful relationships \n • \n Contribute to communities and client teams beyond project work \n\n With a significant proportion of our client base in the public sector, we are particularly interested in candidates with experience working in central or local government and/or the NHS. \n Experience working to the GOV.UK Service Standards, including passing service standard assessments at different stages, is a key requirement. If you have this experience, please demonstrate this on your CV to discuss at interview. \n \n Essential consulting skills \n In addition to business analysis skills, there are essential core skills you’ll need to be an Opencast consultant. You’ll need to demonstrate how you: \n\n • \n Contribute to improving ways of working and driving continuous improvements within your teams. \n • \n Share knowledge and best practice with fellow delivery managers and other disciplines, including proactively engaging in client and Opencast communities of practice. \n • \n Positively challenge decisions or solutions you don’t agree with, striving for the best client outcomes. \n • \n Create lasting value in the projects you work on, ensuring a user-centric, sustainable approach. \n • \n Engage with Opencast in a meaningful way, supporting the growth of your practice and wider capability. \n • \n Support Opencast's growth plans, by providing case studies and updates into the relevant forums of your project work. \n\n \n Salary \n £60,000 - £66,000 per annum. \n \n What we offer \n A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You’ll also benefit from 25 days’ holiday and access to 3 annual “life happens” days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. \n \n Where you’ll work \n This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements, as travel is essential for fulfilling the responsibilities of the role. \n \n We include you \n We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. \n \n Interview \n\n • \n An Initial Chat with a member of our Talent Team \n • \n Your CV will be reviewed by one of our Interviewers \n • \n 1 hour with our technical and values interviewers \n • \n We will share feedback following the interview, if successful, we will progress to an Offer \n\n Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.