Leicester
To provide exceptional guest service while ensuring the property is maintained to the highest standards. This is a dual role that combines hands-on maintenance tasks with guest-facing responsibilities. The Guest Services & Maintenance Assistant will be the “go-to” person for both guest requests and minor property issues, ensuring a seamless and high-quality experience for all visitors Key Responsibilities Guest Services · Respond to guest requests promptly (e.g., delivering missing items such as towels, irons, or remote controls). · Provide a warm, professional, and helpful presence when attending to guest needs. · Support check-ins and check-outs when required. · Handle minor guest issues on-site to ensure their stay remains smooth and enjoyable. Maintenance & Property Care · Carry out minor repair works such as fixing door handles, unblocking drains, replacing light bulbs, or putting up curtains/blinds. · Conduct routine inspections of the property to identify and resolve issues quickly. · Liaise with external contractors for larger maintenance or repair jobs, providing access and oversight when needed. · Ensure all guest-facing areas are well-presented and safe. Operational Support · Manage small inventories (e.g., spare remotes, toiletries, towels, linens). · Assist with deliveries and restocking supplies. · Maintain accurate records of any work carried out or issues identified. · Be available on an agreed flexible rota for call-outs and urgent requests. Skills & Experience Required · Proven experience in a hands-on maintenance role (handyman, property maintenance, facilities assistant, etc.). · Strong customer service skills, ideally with experience in hospitality, hotels, or serviced accommodation. · Ability to carry out a variety of minor repair and upkeep tasks confidently and to a high standard. · A flexible, can-do attitude with a willingness to “muck in” where needed. · Good communication and problem-solving skills. · Reliable, trustworthy, and able to work independently. · Full UK driving licence (preferred). What We Offer · Flexible working hours with a mix of scheduled tasks and ad-hoc call-outs. · Competitive pay, depending on experience. · Opportunity to be part of a growing, independent luxury hotel brand. A varied role where no two days are the same, combining hands-on maintenance with guest interaction
10 Brougham Street, LE1 2BA, Leicester
