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Order fulfillment coordinator - Harris and Zei

Management

8 hours ago83 views

Job Title: Order Fulfilment Coordinator


About the Role



As Order Fulfilment Coordinator at Stanley Ley and Harris & Zei, you will be responsible for ensuring all customer orders — across retail shops, e-commerce, and bespoke services — are processed efficiently, accurately, and on time. You will play a key role in maintaining our reputation for precision and exceptional service.



Key Responsibilities



Process all incoming orders from online, retail, and wholesale channels.
Accurately input order details into the system (Shopify POS, Sellerdeck, Zoho CRM/Inventory).
Coordinate with the stockroom and tailoring/production teams to ensure availability.
Prepare and organise packing, shipping labels, and courier bookings (e.g., DHL).
Track and update order status, ensuring timely dispatch and customer notifications.
Liaise with customers regarding order queries, special requests, or delays.
Maintain accurate records of orders, returns, and exchanges.
Support stock counts and inventory updates when required.
Report order trends, issues, or fulfilment challenges to management.


Key Skills & Attributes



Strong attention to detail and accuracy under pressure.
Excellent organisational and time management skills.
Confident using digital systems (Shopify POS, Zoho CRM/Inventory, Excel).
Clear communicator, both with colleagues and customers.
Problem-solver with a proactive attitude.
Interest in menswear, tailoring, or fashion (preferred).


Working Hours & Location



Based primarily at our [Fleet Street / Middlesex Street / Limehouse] locations.
Full-time.

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Nahid U. avatar icon
Nahid U. from Harris and Zei is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    £13.5 – £15 hourly
  • Starting time
    Immediate start!

pin iconFleet Street, EC4Y 1AA, London

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Supervisor ManagerLondon

Menswear fashion • 1-10 Employees

Hiring on JOB TODAY since December, 2023

The Company Harris and Zei is one of the UK's most established British fashion retailers. With over 40 years experience in the industry, Harris and Ze have attained an outstanding reputation for delivering luxury at it's best.

Nahid U. avatar icon
Nahid U.Active 44 minutes ago
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