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Reception Manager - Brazilian Soul Beauty - London

Estética y Belleza

hace 56 minutos36 vistas

15.50/hour target earnings + shared team tips


Full-time | Permanent | Tuesday–Saturday | Clapham


We are an established boutique beauty salon in Clapham looking for an experienced Senior Salon Receptionist & Operations Manager to lead our front-of-house experience and help keep the salon running smoothly throughout the day.
This is an excellent next step for an experienced Salon Receptionist, Senior Receptionist, Salon Coordinator, Front of House professional or Assistant Manager who is ready for more responsibility.
You do not need to have previously held a Salon Manager title.



The role

You will be responsible for:


  • Welcoming and looking after clients
  • Managing bookings, rebooking, cancellations, deposits and payments
  • Managing phone, WhatsApp and client enquiries
  • Monitoring the diary and helping fill availability
  • Encouraging rebooking, appropriate upgrades, add-ons and retail
  • Supporting and coordinating therapists throughout the day
  • Monitoring delays, punctuality and breaks
  • Maintaining excellent reception and salon standards
  • Coordinating stock, supplies and everyday operational requirements
  • Handling client concerns professionally
  • Supporting opening and closing procedures
  • Taking ownership of day-to-day operational issues

This is a hands-on senior role, not a standard receptionist position. You should be comfortable preparing refreshments, replenishing supplies, helping reset client areas and supporting the team when required.



About you

We are looking for someone who is:


  • Warm, confident and excellent with clients
  • Highly organised and detail-oriented
  • Reliable and punctual
  • Proactive and comfortable taking responsibility
  • Calm under pressure
  • Commercially aware
  • Comfortable supporting and coordinating a team

Experience in a beauty salon, spa or aesthetic clinic is preferred, but candidates from premium hospitality, private clinics, dental clinics or high-end front of house will also be considered.
Minimum 2 years’ relevant experience.


Fluent Portuguese and English required.


Right to work in the UK required.



Pay & Performance

£15.50/hour target earnings + regular shared team tips.
Target earnings are based on a £33,000 annual base salary plus a performance bonus linked to agreed monthly and quarterly targets.
Performance areas include client experience, rebooking and retention, commercial performance, diary management, reliability, organisation and salon standards.


Hours

Tuesday–Friday: 9:30am–7:15pm
Saturday: 9:30am–5:15pm
Sunday & Monday off.
44.25 paid hours per week.
Benefits include: paid holiday, workplace pension, employee discount, uniform, training and opportunities for career progression.

  • Experiencia
    No se requiere
  • Idiomas
    Inglés – Avanzado
    Portugués – Avanzado
  • Jornada
    Completa
  • Horario
    Tuesday to Saturday
  • Salario
    desde 15,5 £ por hora
  • Extras
    Extra tips & other bonus

pin iconClapham, Lambeth, London

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Estética y BellezaLondon

Beauty salon • 1-10 empleados

En JOB TODAY desde octubre, 2023

Brazilian Soul Beauty is a sanctuary for holistic beauty and well-being in Clapham, founded in 2012. Our team is committed to delivering excellence, professionalism, and soulful relaxation.

Lih B. avatar icon
Lih B.Activo hace 38 minutos
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