Receptionist

Office & Admin

13 September 2024603 views

Receptionist Position Open :
Roles & Responsibilities :
Welcome guests in a friendly, prompt, and professional manner
Check guests in, issue room keys, provide information on hotel services and room location
Ensure required identification is taken from guests at check-in
Answer phones in a prompt and courteous manner
Up-sell rooms where possible to maximize hotel revenue
Answer, record and process all guest calls, messages, requests, questions, or concerns
Check guests out, including resolving any late or disputed charges
Accurately process all cash and credit card transactions using established procedures
Issue, control, and release guest's security-deposit in line with hotel procedures
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures always. Immediately report, any health and safety incident, security breaches, concerns or suspicious behaviour to the manager
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
Work as part of a team and communicate as per hotel procedures to ensure excellent quality and service.
What we need from you
Please provide us with your resume.
Freshers can apply
You may be required to work nights, weekends, and/or holidays.
Handling objects, products, and computer equipment.
  • Experience
    Not required
  • Employment
    Part-time
  • Schedule
    16-24 hours a week
  • Salary
    from £11.44 hourly

pin icon51-53 Steyne Road, Acton, London

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ReceptionistLondon

hotel • 1-10 Employees

Hiring on JOB TODAY since November, 2022

London Star Hotel located in Acton London is a 3 star hotel located in the prime area of Acton. It is a one stop destination for a budget friendly comfortable stay in London.

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London StarActive 17 minutes ago

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