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Senior Salon Receptionist - Brazilian Soul Beauty - London

Host & Hostess

22 hours ago141 views

15.50/hour target earnings + shared team tips


Full-time | Permanent | Tuesday–Saturday
Fluent Portuguese is mandatory for this position. Applicants who do not speak Portuguese fluently will not be considered. Fluent English is also required.
We are an established boutique beauty salon in Clapham looking for an experienced Senior Salon Receptionist to take ownership of our front-of-house experience and help the salon run smoothly throughout the day.
Previous beauty salon experience is not required.
We are very interested in candidates coming from restaurants, cafés, hotels, hospitality, private clinics, reception, customer service or other busy client-facing environments.
If you are confident with customers, comfortable using booking/POS systems, organised, proactive and used to working in a fast-paced environment, we would love to hear from you.

What you’ll do

  • Welcome and look after clients
  • Manage bookings, rebooking, cancellations and waiting lists
  • Handle deposits and payments
  • Manage phone, WhatsApp and email enquiries
  • Use booking and salon management systems
  • Help manage the diary and fill last-minute availability
  • Encourage appropriate rebooking, upgrades, add-ons and retail
  • Prepare and serve coffees, teas and refreshments
  • Support the team during busy periods
  • Help maintain excellent reception and salon standards
  • Assist with stock, supplies and daily organisation
  • Handle client concerns professionally
  • Take ownership of day-to-day issues and escalate when needed

This is a hands-on senior reception role, not a basic receptionist position.

What we’re looking for

  • Strong customer service or hospitality experience
  • Confident using booking, reservation, POS, CRM or similar systems
  • Highly organised and reliable
  • Warm and confident with clients
  • Proactive and comfortable taking responsibility
  • Calm under pressure
  • Commercially aware
  • Minimum 2 years’ relevant customer-facing experience

Beauty experience is not essential.

Language — Mandatory

Portuguese: Fluent — MANDATORY


English: Fluent — REQUIRED
If you are not fluent in Portuguese, please do not apply.
Right to work in the UK required.

Pay

£15.50/hour target earnings + regular shared team tips
Target earnings are based on a £33,000 annual base salary plus a performance bonus linked to clear monthly and quarterly targets.
Performance targets include client experience, rebooking and retention, commercial performance, organisation, reliability and salon standards.

Hours

Tuesday–Friday: 9:30am–7:15pm
Saturday: 9:30am–5:15pm
Sunday and Monday off.
44.25 paid hours per week.
Benefits include paid holiday, workplace pension, employee discount, uniform, training and career progression.
IMPORTANT: FLUENT PORTUGUESE IS MANDATORY.

  • Experience
    Not required
  • Languages
    English – Advanced
    Portuguese – Advanced
  • Employment
    Full-time
  • Schedule
    Tuesday to Saturday
  • Salary
    from £15.5 hourly
  • Benefits
    Extra tips & other bonus

pin iconClapham, Lambeth, London

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Host & HostessLondon

Beauty salon • 1-10 Employees

Hiring on JOB TODAY since October, 2023

Brazilian Soul Beauty is a sanctuary for holistic beauty and well-being in Clapham, founded in 2012. Our team is committed to delivering excellence, professionalism, and soulful relaxation.

Lih B. avatar icon
Lih B.Active 1 hour ago
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