As a Shop Manager for our convenience store, the successful candidate will be responsible for overseeing daily operations, ensuring exceptional customer service, managing staff, and maximising profitability. The person will play a crucial role in maintaining a well-organised, efficient, and customer-
centric environment.
Responsibilities:
Team Management:
Operational Excellence:
Customer Service:
Financial Management:
Compliance and Safety:
Requirements:
Benefits:
centric environment.
Responsibilities:
Team Management:
- Recruit, train, and supervise store staff.
- Create staff schedules, manage shifts, and delegate tasks effectively.
- Conduct regular performance evaluations and provide constructive feedback.
- Foster a positive work environment that encourages teamwork and high-quality customer service.
Operational Excellence:
- Ensure smooth day-to-day operations, including opening and closing procedures.
- Monitor inventory levels and place orders as necessary to maintain stock.
- Oversee merchandising, ensuring products are well-displayed and stocked appropriately.
- Maintain cleanliness and organization throughout the store.
Customer Service:
- Lead by example in delivering exceptional customer service.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Implement strategies to enhance the overall customer experience.
Financial Management:
- Monitor sales and expenses to meet and exceed store targets.
- Implement cost-control measures while maximizing profitability.
- Handle cash management, including deposits and reconciliation.
Compliance and Safety:
- Ensure the store complies with all safety, health, and sanitation regulations.
- Adhere to company policies, procedures, and guidelines.
- Conduct regular audits to maintain compliance standards.
Requirements:
- Proven experience in a retail management role, preferably in a convenience store environment.
- Strong leadership and interpersonal skills.
- Excellent communication abilities.
- Proficiency in inventory management and basic accounting principles.
- Knowledge of retail software and point-of-sale (POS) systems.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Benefits:
- Competitive salary based on experience.
- Health insurance and other benefits.
- Opportunities for career advancement.
- Employee discounts and perks.
- Experience
- Required
- Employment
- Full-time
- Salary
- £31,000 – £39,000 yearly
Retail ManagerColchester
Retail • 1-10 Employees
Hiring on JOB TODAY since June, 2025
Chibism is a retail company in Colchester, offering a range of food, beverages, and tobacco products. We focus on great value, excellent service, and a friendly shopping experience for our local community.
ChibismActive 2 hours ago
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